We went to do business cards for my daughter. The info was copied incorrectly, my daughter said,…read moreand they kept insisting it was correct. They did refund the fee, though, which is why I did the second star.

Reston Copy Center, in particular Frank, was incredible. I had an urgent same day request and Frank…read moregot it done. Two banners and hundreds of cards. The event was a huge success thanks to Frank and team's hard work. Thank you so much, you've earned a customer for life!

Have only ever dropped off packages here to be sent back, mostly Amazon packages. Employees are…read morefriendly, service is quick and I'm usually in and out of this store in less than 5 minutes. Have not had the opportunity to do anything else here, but since I'm moving very close to this location soon, I'm sure I will have the opportunity to use it for shipping out packages as opposed to going to the post office. Looks like they have plenty of mailboxes if you choose to rent a P.O. Box from them. I have done so at another UPS Store location in the past and it works out very well because you are actually given a street location for and it doesn't seem like its just a P.O. Box in any old place. I see all 5 star reviews for this place, and mine is no different since every time in the store has been superb service. I look forward to utilizing this store for other needs besides just dropping off packages to be returned.

So ive used this store alot. They are nice and friendly but my experience today was ridiculous…read more I had an amazon return that didnt need a bix just a label. I went to drop it off and realized that, for some reason, i didnt get a return QR code that would allow the staff print a label. I was told that id have to email it to them (easy enough) and then the other shoe dropped - "it will cost $2.95 to print it off" The shocked look on my face must have said to the guy "wait what?" and he repeated the cost. I walked out. So i know its a franchise and i know they probably dont make anything off shipping my return back for all of their hard work (print the label, put the item in a plastic bag that amazon probably supplies them and print and slap the label on and put it in a bin. Doing the math... $2.95 for 3 minutes of work comes out to $59/hr but geeeze. If youre gonna have an agreement and be an end point for Amazon dont take it out on your customer. If i drove home (2miles, printed the label) and drove back for a total of 4 miles, at 20/miles per gallon would only be about a buck 25 at $5/gallon. So here's a customer service adage for ya... have a good experience tell 10 folks.. have a bad experience tell everyone. It could and should have been handled better

When it comes to high quality printing and a team with impeccable attention to detail, you will be…read morein good hands here. The highlight of my experience was the team and their 5/5 service. They were extremely professional and communicative from beginning to end. I appreciated they were able to work with my deadline around the holidays and responded to my questions promptly and with clarity. When I received my finished product, I was blown away by the stunning execution -- they brought my project to life! After trying multiple print shops over the years, I am grateful Printing Ideas exceeded my expectations from my first visit. I cannot recommend this business highly enough!

I can't say enough about my experience working with Steve and his team. The speedy, friendly,…read moreprofessional communication; the high-quality materials, and the best value for my money -- by a long shot. I've tried other print shops, with "good enough" results, but Printing Ideas has gone above and beyond every time. So glad I found this shop. Thanks again, Steve and team!

I highly recommend Metro Printing Center! They do quality work and they do it quickly! I have been…read moreworking with them for several years and even when I ask for a rush job, they always get it done. I count on them for all my printing and award production needs.

I gave a simple printing assignment to Metro Printing Center: 500 business cards for one of the…read moreparalegals at our office. I went there in person and gave one of the paralegal's business cards to an employee there, to make it as easy as possible to prepare the proof. All that had to be done was to re-type what was on the business card I had provided. However, when I received the preliminary proof of the business card, the person who prepared it had made three big mistakes: 1. The paralegal's actual business card, that I had given to the employee in order to create the proof, does not have any cell phone number listed on it. However, on the proof, my own cell phone number was taken from my business card and put it into the proof for the paralegal's business card. 2. The paralegal's business card very clearly lists her correct job title: "Senior Paralegal". However, the proof that was prepared by Metro Printing Center listed her job title as "Attorney at Law". 3. The paralegal's actual business card lists "Fluent Russian" underneath her name and job title. However, on the proof, "Fluent Russian" was replaced with "French - Spanish". When I brought a printed copy of the proof into the store on a Friday afternoon, with my corrections written on it in red ink, and showed these errors to the owner of the store, this is what he said: "That's why we have a proof." What he said came across to me as dismissive and disrespectful. To me, it sounded like his basic message was "So what if we did a careless, sloppy job of preparing this proof. That's why we prepared it. So that after we made several careless errors you could spend your time correcting them for us. Therefore, you, the customer, have no right to complain about the quality of our work." He did not apologize to me for these errors. As I stood inside of his store, discussing these errors with him, I heard nothing from him that gave me the impression that he was sorry for what had happened. In addition, he told me that these errors on the proof would not be fixed that day, without bothering to tell me on what day the errors would be fixed. So, I had to ask him a follow-up question: by what day would these errors be fixed? He replied that he couldn't tell me yet. I then actually had to stand there and ask him yet another follow-up question: by when could he at least tell me how long it was going to take to correct these three errors. He told me that on Monday he could let me know how long it would take to fix the errors (but not necessarily that they would actually be fixed on Monday, even though it would presumably take all of five minutes for someone to fix these errors on their computer). He also stated that: 1. The proof had been sent to me for review more than 10 days ago. I don't understand how that fact made it O.K. to do such a sloppy, careless job of preparing the proof. 2. I hadn't paid his store anything yet for this work. My not yet having been invoiced for this work, and hence not yet having paid for it, did not make it O.K. to do such a sloppy, careless job of preparing this proof. While I was in his store, the owner did not apologize for what had happened. Instead, he told me, as another customer stood a few feet behind me and could hear everything he said to me, that if I was not pleased with the quality of his store's work, "You're welcome to take your business elsewhere." That is exactly what I did. I took my business elsewhere, to a competitor located a few miles away. In one day, this other printing store provided me with a flawless proof, without a single error on it, for the paralegal's new business cards. Four days later, the business cards were ready and I picked them up. They were perfect.

After a very bad experience with an online printing company (Discounted Printing) I decided to find…read morea local printer where I could get my business cards done in town with a face-to-face conversation with the printer. In order to get the coating I wanted they sent the cards out. They looked nothing like the $20 proof he showed me and the edges were ragged. In fact, the cards looked worse than the ones I received from the online company and they were 6X the price. They agreed to reprint the cards (in house?) without the coating. The new cards were better, not great, but passable. What was really disconcerting was the very evasive response I got to every question I asked with regard to pricing and procedures for printing. I'll find another "local" business next time where I know exactly what I'm getting and exactly how much it will cost.

I have always had a good experience with Donnelly's -- for more than 20 years!…read more Most recently, they did a beautiful job for me printing custom wedding invitations & inserts, and addressing the envelopes. Justin Donnelly was so very helpful and patient -- wonderful to have the benefit of his vast experience and aesthetic sense. Very much relieved the nerves of this mother of the groom!

Such nice people. Kevin went out of his way to help me. Easy notary, fast an efficient. The other…read moregentleman was also very nice too. I will use this Location from now on Thank you guys Carmen

I walked in today with it being my first visit to Parcel Plus and was immediately greeted by the…read morestaff. Kevin made sure I had all the proper paperwork for my shipment and told me I was potentially missing a proper label. He said he'd give me a call to let me know if the driver couldn't take the package with the label I provided. He even said he could pack everything up for me and make sure proper documents were inside the package as well as visible on the outside. Kevin followed up with me later in the day to confirm that the package got sent out without issue. I just feel like this customer service was above and beyond and I'm very appreciative. It looked like a well stocked location and with the friendly service, I'd be happy to do business here again. 10/10 positive experience.

Needed a last minute print for an art show and Damian was able to work with me and get my order on…read moreshort notice. Additionally, he reached out to double check if any adjustments he had to make were ok with me, which shows the quality of their work and care they have for their customers. Prints came out great and couldn't be happier. Highly recommend

Exceptional work by Damian and company. He was extremely helpful. He helped get my project done on…read moretime and the quality work was great. He corrected some of my publishing issues. The final product was a book of love letters for my 1st Anniversary. They look amazing.

The service is great; I've been using them for several years. They could improve their billing…read moreportal though.

Excellent service and a knack for understanding client's specific needs are seldom encountered…read morebenefits which distinguish the personal contact of ABC Imaging from other graphic providers. JP