1. The UPS Store

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Chantilly, VA

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The UPS Store

3.0 (21 reviews)
Open • 8:00 am - 7:00 pm
Updated 2 months ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

Ralph and Tim went out their way to assisting me returning a package! Customer service was on point!

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1 year ago

Helpful 1
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2 years ago

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5 years ago

Stopped in for a quick print job and the staff is clueless on printing. Painful! I do not recommend using any print services here. Ever!

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4 years ago

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4 years ago

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5 years ago

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4 years ago

Amat was extremely helpful and patient with my Amazon return! He provided top notch service with a smile!

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4 years ago

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5 years ago

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5 years ago

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5 years ago

Staff (except one person) are not helpful. They won't acknowledge you and will take their sweet time doing whatever while you wait.

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5 years ago

My favorite UPS store. Always friendly, helpful, etc. Thank you for coming to work every day in the pandemic.

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Johanna, we sincerely appreciate your business. Thank you!

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5 years ago

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6 years ago

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7 years ago

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7 years ago

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

“This review is for the store located at 14383 Newbrook Dr Ste 300 Chantilly, VA 20151.”

Mentioned in 2 reviews

Read more highlights

PostalAnnex

PostalAnnex

(6 reviews)

J Brown (Chantilly) - I highly recommend The Postal Annex in Chantilly for services regarding…read morefinger printing, emergency passport issues only, passport photos, mailing needs, blue print printing, etc. you need to come here. I used this facility at 3x. Easy to make an appointment through their website. Customer service is excellent. Mr. Saeed Khan was extremely helpful. So if you are looking for any of these services mentioned above or more - check the website for services you may need for work or personal needs.

Had to call to one of Postal Annex locations in Chantilly to get some details as they are listed as…read moreone of the locations that collects Fingerprints for Fieldprint, and twice after the scheduling and confirming an appointment online (for available slot) had to be cancelled / re-scheduled without providing any explanation / reason. When called Postal Annex in Chantilly, spoke to an employee, v explained all the details, and this person has raised his voice on the phone and recommended to go elsewhere since there are other locations available if the appointment was cancelled, without providing the reason. So instead of simply providing the basic customer service by listening to the customer without interruption and attempting to provide the work around (by turning the business away and sending the customer to choose a different location, which customer knows and there was a reason why he was not interested in the alternative location) - the employee has chose to raise his voice and trying to argue on the phone. When asked about his and manager's name, he had provided same unknown wrong name. Expecting for the Manager's apology and refund, spent too much time on this, employee was very rude, poor customer service, unprofessional.

The UPS Store - mailboxcenters - Updated November 2026

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