This UPS is seriously, the best. I come here all the time, unfortunately. I wasn't trying to be a regular at UPS. But the workers all know me by look and if I haven't been in for a few days, they ask me how life is going haha. They are VERY quick to scan your packages and get you on with your day. My only issue is the parking can be a pain, especially during the lunch hours because there are many restaurants (but this isn't their fault, I'm just saying to adjust what time you go). I usually never go around 11:30-12:30 because you can't get a parking spot. Great customer service! read more

I agree with other reviews. These have got to be the rudest customer service representatives I have ever dealt with a UPS store. Went to drop off packages and was the worst experience ever over something so simple. read more

Ralph were very helpful in with me. Answer all my question to help select the right services. read more

Tried several times to get something notarized. It's a service they offer on. The website it's even in the phone message. Could figure it out. Called a few times and they as told they are too busy right try another day. Stop offering the service if you can't offer the service. Business 101 read more

Ralph and Tim went out their way to assisting me returning a package! Customer service was on point!

DO NOT go to this location (Store #7111 on Newbrook Dr.). Have had three disappointing interactions with this UPS store including: rude customer service, being provided incorrect information about the size of materials that can be shipped, and shipping items internationally. Recommend the UPS store on Hunter Mill Rd, Oakton instead. They are very friendly, helpful, and provide accurate information. read more

The customer service I received was unprofessional. The representative was condescending and made me feel undervalued throughout the interaction. read more

Stopped in for a quick print job and the staff is clueless on printing. Painful! I do not recommend using any print services here. Ever!

I went to UPS Store in Chantilly on Newbrook. Ralph was the employee who helped me with 3 Amazon returns, to include having me email my print label to store, and return of 4 pieces of equipment to Cox. I had great experience at the store! He was extremely helpful and efficient. This will be my new "go to" UPS Store. I saw another 1 star review that they went in for quick print job. I think customers need to understand that if there are people ahead of you, the visit might not be quick. I appreciated the time and care Ralph spent with me to assist. Yes, there were a couple of people behind me. If they wanted quick service... they had to wait a few minutes, and I'm confident that Ralph gave them the same efficient service I got. read more

Josh, the manager at this UPS store, is a point blank liar. I go to pick up a package I had received a notice about. He tells me he doesn't have it and never received it and tells me to call UPS direct to find out where it is. I leave, spend 1 hour on the phone with UPS HQ only to find that Josh received the package 7 days ago and it's still in his store. I immediately go back to the store and he looks me straight in the face and says "it just came in this morning". UPS HQ had given me all the information of exactly when he received it so I knew he was blatantly lying. So sad for his employees to experience this lying behavior from their manager...not something to be proud of. And all he needed to say is "I'm really sorry, I didn't realize it was here." Despicable manager behavior. read more

The UPS store in South Riding is the Best. Always very helpful and knowledgeable about whatever you need to know or do. Thanks for everything. read more

Amat was extremely helpful and patient with my Amazon return! He provided top notch service with a smile!

I had the most amazing experience getting my children's passport photos taken here, not an easy feat with a 1yo and 4yo. They were kind, patient and efficient on a busy Friday afternoon! Cannot thank them enough!!! read more

this is a review of the UPS in Chantilly(NewBrook Drive).. went in to make 2 copies of French Open Draw(tennis tournament).. within seconds I noticed copies were coming out re sports mascots, not tennis.. I told the manager this was not what I wanted.. he said 'I don't work for ESPN'.. meaning ESPN was blocking the copy of the draw, popped out mascot photos intead..ok.. I paid, walked out with 2 copies of something else, did not look at receipt.. 2 days later charge for 84 bucks shows up! went back to store, asked for refund, the manager, Colin Dunn, refused.. said he only makes 9 bucks an hour, money would come out of his pocket.. very professional! 100 copies I did not want! called another UPS, that manager said he would have shut down the job, refunded me.. he apologized for the way I was treated.. called the UPS store back, I asked where are the 100 copies you charged me for?.. clerk:'I have no idea!'.. called my bank and filed a claim.. will never patronize this UPS ever again!.. read more

I was in this UPS Store again the other day for more printing and shipping needs. I am always so impressed by their professionalism and how I am greeted as a valued customer whenever I walk in the door. I generally email my printing needs to them in advance, and they are always prompt and the work is done correctly. I highly recommend them (again). Everytime I stop in this UPS Store, I leave a very satisfied customer. Keep up the good work guys! Special thanks to Colin for the assistance with my print jobs. Very knowledgeable about the equipment and caring about his customers. This review is for the store located at 14383 Newbrook Dr Ste 300 Chantilly, VA 20151. Thanks for the great service. You help to keep my Avon business in business! read more

Staff (except one person) are not helpful. They won't acknowledge you and will take their sweet time doing whatever while you wait.

My favorite UPS store. Always friendly, helpful, etc. Thank you for coming to work every day in the pandemic.

Run don't walk from The UPS store in Woodbridge, Va at Potomac Towncenter. Total rip off! Unfriendly atmosphere, Lazy and incompetent. Kicking packages on the floor instead of stepping over them. Extremely poor customer service! J no read more

I was at the UPS store in Chantilly new brook, let's just say it was not a good experience. I was treated very disrespectfully and rude. The shift manager at the time had on glasses and wore a orange hat that said pie life, I could not get the man's name. He had a totally different tone and was very respectful to a lady who walked in and a man who came into the store after me. I left out the store he gives me a very nasty look. I said have a good day he did not open his mouth. On top of him barely wanting to help me, Such a asshole. read more

The closest UPS store to the DullesExpo Center. Fast and efficient. Hard to find at first because they opened May of 2019 and by June their sign had not been put up. It is between the Chipotle and Peets Coffee. read more

Do yourself a favor! If you ever need the UPS services you have to come to this store! The staff is always nice, polite and willing to help you. Unlike the other UPS stores I've been to the employees here take care of you and make you feel welcome. read more