I like this little location. Some may want that warehouse feel. Yet right in a busy area, this one…read moreis cozy and a good place to do E Commerce related business. The prices are going up. I'm going to have to re-evaluate my business, and look at UPS and FedEx. When shipping eats into your profit margins, it's only fair after all. My guess is those companies are higher cost now too. There's not a lot of parking here. Also it is extremely busy on Gallows Road. Do be cautious leaving, and my recommendation is take a right, and turn around if you need to. Also there's a traffic light that can work close by. A very nice staff here. Have found them to be professional and knowledgeable. This USPS offers all of their services too.

This is a convenient location. It is not usually busy and is easy in and out on Gallows Road. They…read morehave two outdoor mailboxes. The counter area is small and can only accommodate two customers at a time. I print out my own postage and then take it to the post office to obtain a receipt. Packages that are scanned in at the counter are covered by insurance and qualify to for the service guarantee. Packages scanned at the kiosk are not covered by insurance or the service guarantee. On a recent afternoon I was rhe only customer. The clerk refused to scan my package and told me I had to use the kiosk. As a result. I had to drive to the Merrifield Post Offce where they promptly and cheerfully scanned in the Packages and gave me a receipt. Not sure why we need a neighborhood post office if they are going to be rude and lazy. This is one location they could close and it would never be missed.

The Merrifield Post Office, using post office logic, removed all but one small drop box in the…read moredrive-thru lane. And without adding pickup times, this remaining box rapidly fills up. This morning, I stopped to mail four items, and found that the box was stuffed full. Not wanting to leave my items exposed to whatever, I tried retrieving them. Along with them came half a dozen of other people's mail items. Being a good citizen, I did the post office's work. Entering through the only operating door (for at least the last week), I dropped the entire batch inside. This would be a classic example of Zohran Mandami's definition of bureaucratic complacency on the part of the post office. The Merrifield Post Office is beyond disreputable and dysfunctional. My only reason for using it is convenience, but even that is becoming shaky.

UPDATE: Had to come ship a package in person and once again, still slow as ever. Waited in line for…read more25 minutes. Guess when you work for USPS there's no need for accountability. Awful. Hate having to come drop off and ship any packages. The staff is very slow, including sauntering around. Waited 20 minutes to ship a package while the employees literally wandered around and were joking laughing with each other and only 2 people were at the registers.

This post office's package drop off has been out of order for a good year and the one functioning…read morepackage drop off is behind the LOCKED area after hours. Especially with the holidays I would think they'd want to get this fixed. And why have the function of paying for post for your package if you can't drop it off at the same location? What's the point of having the ability to drop off packages at your nearby post office if it's never working?!?

West McLean post office is filthy The door leading into the…read moreoffice has been broke for over six months with an old "use other door " sign that is curling and falling off the scotch tape ... the windows are filthy with all dust and all fingerprints from months and months of use. I don't think they've been washed for over a year .. people are not friendly at all and the line is always long with not enough help. It's really sad. What's happening at that office... I tried to find the postmaster to no avail and every number you call is just a recording... very sad state of affairs. Trust me go elsewhere.!!!!

Probably as bad as you can imagine. Nobody will answer the phone, the Postmistress is not to be…read moreseen, requesting service for a package is a long, drawn out process. Ironically, the Post Office in Oakton, VA is the opposite. They are responsive to customers and see their job description to help. Unfortunately, I'm stuck with Vienna because by organization has a post office box.

Lawyers Road close to 123, Maple aka Frustration Ave, can be a challenge. This location is…read moresurrounded by this commuting madness corridor. If you visit this location, don't go during rush hour. Feel free to thank me in advance, as Vienna drivers are unlikely to let you out of the parking lot. There are postal boxes out front. These help for those quick visits. Here you can have a PO Box, and get your shipping done for a reasonable rate. The USPS tracking app might be strange, but they are reliable. I'm pleased that they are usually the least expensive. Here the staff is friendly and efficient. They have professional men and women. Lines do exist sometimes, but that's any post office. This is a good one.

Claims that self service kiosks are open for use 24/7 7 days a week. Even painted on the doors…read more Twice in the past month I've come late to drop off packages for my small business and the doors are completely locked. Both front and back. Don't advertise a service you can't offer. Kinda funny how all the other local USPS locations I've been to are actually open 24/7 for kiosks...only this one has treated their customers this way. Poorly managed and poor service.

I live at 2300 Pimmit Drive and the post master is often late or does not deliver our…read moremail/packages. It is almost 8 pm on 1/2/26 and the post master still has not shown up. I'm expecting to receive several packages. Smh.

Great store big and bright! Been to some of them and they were small and dark, the one in Lorton…read moreit's so dark in there. But anyway, I was pretty glad I came here the staff here are especially great with customers and Jason was really great with helping getting my Amazon return in order, it's confusing to how it's return and he explained it well and made it a easy visit. Thank you. Definitely recommend this store; the store itself is on the back side of the business building, I drove around a couple times until I called and they came out and made sure they saw me and directed me but once you know, you know!

Normally the service is decent. But today was terrible. Very rude and unhelpful. Told me he was the…read moremanager and he knew what can or cannot be done. I carried heavy packages into the storage exactly the way they were shipped to me. Shipments 1 of 2 and 2 of 2. They had not been opened. I got the qr code for the return label from the company, reassuring me only one code was needed. The ups manager refused to take them with the 1 QR code that was provided by the shipper. I had had to lug the heavy items back, call the shipper, waste 40minutes, redo the 2 qr codes because it was shipped to me in 2 packages. A week before I did the exact same process with no issues for 2 other packages in one order and already got my refund. Some people when they have a tiny power, they want to exercise it on customers to show their authority. Totally unfit to deal with customers. Terrible attitude, most unhelpful. I will never use the service again. Now I have to take these boxes again to another ups hopefully with better employees.

I came 2 days in a row to mail back almost over $1500 worth of items. Brian and Zander worked both…read moredays. Brian is the employee who weighed and put labels on my items, Zander is the manager who assisted. Mu purcahse was tax exempt (I needed boes) and Zander tried his hardest, but for some reason the tax exempt function wasn't working. He was diligent about trying to get it to work, but that's okay. Brian carried the boxes I purchased to my car in the FREEZING COLD with a smile on his face and was kind, patient, and helpful. Both were there when I came back the next day and Brian was ready to work. They even let us use a dolly to bring in all our boxes. I will definitely return for their friendly service. Also, if you have AAA, you get a 5% discount.

Dropped off Amazon and SHEIN returns. Staff were super friendly and got me in and out in no time!!read more

I've been here several times to make Amazon returns and the process is Al way very quick and easy…read more They haven't been too crowded on the weekends and the staff here is always friendly and knowledgeable. There's plenty of parking here since they are located in a large shopping center, I'll be back here if I need to return something or ship something via UPS. This is the best UPS Store in the area.

The customer service here is superb. They were able to package 11 heavy cases of anchovies plus 10…read moreindividual cans of anchovies in just two boxes as I requested. It was not easy because they had to figure out the size of the boxes. They handled the packaging and labeling in my absence; I did not have to wait, making the experience convenient for me. In addition, the staff was friendly and did all that they could to satisfy me. I especially appreciated their willingness to honor a discount coupon for packaging services that I forgot to present at my initial visit. They pleasantly refunded the difference. Another less courteous establishment would have balked or only done so grudgingly. Many customers patronize this UPS store because they receive quick and efficient service. I urge you to see for yourself. You will be glad that you did.

I came in to print out a few documents and since this was my first time here I wasn't sure if They…read morehad a self service printer. The two people working this morning were more than helpful, and I was able to just use my USB drive. While I was there, I noticed that they do large scale printing and mailings. That caught my attention because we are in the initial stages of planning our wedding. The two works were exceptionally nice and I wanted to give them credit foe that. They also have a FAX machine which I know for sure I will need at some point in 2025. Without fails, there is always a bank or other lending institution that requests faxes documents, instead of emailing the normal way. I appreciated the help and we'll return back here to get more information about the wedding invitation prints.

Oh my gosh, these reviews are so true I find it amusing. I've gone in there several times and as…read moreone review said, "break the ice" with kindness, still doesn't work. Terrible customer service and I don't even expect anything too nice, but that old man with the beard is oddly rude. Something seems up on the time. And yep, the smell. The place is so close to me but heck no, not worth the negative energy. I'll burn gas and go to an actual UPS store.