10/23/26 Great store when there are no lines and your business there is short and non complicated. Today's experience is much to be admired. With lines longer than...nevermind. Today, the newest employee is not left there to do everything by himself. Today is not the same song and dance that I experienced two days ago. Today, I have a small package to return. While waiting in the long long line, the third employee showed up to work and things went fast afterwards. I was prepared to have a bad review on this experience, but alas; good things come in small packages. Hey!, a double entendre for me. All and all, it was a good experience. read more

The UPS Store - 10/23/26 In the end, there can be only one..., but what if you are a two? - Printing Services Near Me - Falls Church, Virginia

10/30/2026 I swear, I have never dealt with a UPS employee who was this careless and unprofessional. Who scratches off a shipping label without even asking whether it's a new label, simply because they saw me pick up a package earlier that day? Absolutely ridiculous. And that's not even the worst part. When I came in earlier, they actually LOST my package before eventually finding it. First, they can't keep track of packages, and now they're tampering with shipping labels without asking questions. This is beyond frustrating. UPS seriously needs to train its employees. A little professionalism, common sense, and basic communication would go a long way. Unacceptable customer service. read more

I came 2 days in a row to mail back almost over $1500 worth of items. Brian and Zander worked both days. Brian is the employee who weighed and put labels on my items, Zander is the manager who assisted. Mu purcahse was tax exempt (I needed boes) and Zander tried his hardest, but for some reason the tax exempt function wasn't working. He was diligent about trying to get it to work, but that's okay. Brian carried the boxes I purchased to my car in the FREEZING COLD with a smile on his face and was kind, patient, and helpful. Both were there when I came back the next day and Brian was ready to work. They even let us use a dolly to bring in all our boxes. I will definitely return for their friendly service. Also, if you have AAA, you get a 5% discount. read more

Dropped off Amazon and SHEIN returns. Staff were super friendly and got me in and out in no time!! read more

The UPS Store - Printing Services Near Me - Falls Church, Virginia

if i could give 0 stars i would, midget guy was rude and disrespectful, and zero help, charged 20 dollars for about a 5 minute session and couldnt even print the document because their website doesnt even work, dont go to this location GENUINELY read more

Love how I can get Amazon wallet and just drop off- no box or label needed -- they are speedy and nice

A decent store. My only problem, is getting in and out of this busy area. This part of the county is high density. Yet I usually do my e commerce shipping here. In brown trucks I trust. They have made things easier to do, and this is quite helpful. My only complaint is, sometimes FedEx and the USPS are cheaper. The amount isn't huge, but I like to make money as much as possible. To this stores credit, conscientious employees are working here. The reliability factor is good to go. That's a reason to consider this store. Also they sell shipping supplies, so it's one stop shopping for most. read more

Brought in an Amazon return and the box had a poor tape job on my part. I asked for a piece of tape to secure the box and they refused and would not accept the return. Poor customer service and unpleasant employees behind the counter. read more

I am a very loyal customer at this UPS store. Very friendly staff. I always get a pleasant smile from Hima, she is very efficient and helps me with my packages in a timely matter with care. I really appreciate her dedication while at the store. Marques is also very fast and committed too. All in all thank you for always helping me! Credit to the Store Manage Mo for always being diligent and quick to respond to my needs. read more

I've brought more than a few Amazon returns here over the past year and everyone is always so friendly and efficient, I needed to write a review to say so! It seems like kindness is a requirement to work in this particular UPS Store. It's a level of customer service you don't find in many places these days. I appreciate it! read more

I always have a good experience at this UPS store. Excellent service provided by the staff especially Bryan who helped me above and beyond what was required. Thank you! read more

I haven't had any issues there. I only did four out of five for value if you need to notarize. As far as returns to Amazon go they are fast and easy to do. read more

The service from Manager Lubna is extremely unhygienic and irresponsible. No gloves, using bare hands to touch the screens and hand people pens. Considering the current pandemic, You would assume every business would be following protocol. To keep their customers safe. Please avoid this location at all costs. It is worth it to drive a few miles further for your safety. ~A Concerned Citizen. read more

I come to the UPS Store for a variety of needs, copying large documents and shipping being my primary interests. I highly recommend this store because service is both fast and done well. Most recently I had a 30 page document that needed to be copied and then mailed - quickly - to a medical specialist I am seeing. 10 days before I had 60 pages of medical reports to send, I was helped immediately, documents were copied and then packaged to mail to the doctor to arrive the next day. And each one got there the next day. Costs are very reasonable, with postage being the main cost and service being quite reasonable. With gas prices as high as they are now, postage was less than gas cost for round trip drive to the doctor's office not to mention the value of my time. Large jobs are often discounted. Convenience and reliably accurate services will bring me back again. Give them a try. read more

Very irresponsible and rude. Awful customer service, mainly from the store manager, named Zanda I think. If I could give 0 star, I would.

We have a mailbox here; so the staff know us. I keep forgetting my key. They never complain about opening the box. Packages are delivered directly from Amazon. Alexa gives the notifications. Then we know to head to UPS. Smooth, easy, reliable system. (We had to turn Amazon shopping off. It proved itself to be t o o easy. The parrot had started a shopping list somehow. Too dangerous. Who knows what he'll order.) The store is not busy in the morning if you're in a hurry. So, if you can, go then. Afternoons, weekends, holidays the store is busy. Lines can get long. (Store still observes social distancing nicely.) The line snakes outside then. But only briefly. Additional staff stop what they 're doing and help out. There is one young man who is really fast. He opens multiple lanes and gets everybody working on their items. Minimal down time. The staff are even considerate and loan out their hand truck if you have a really heavy package or way too many. Really appreciate that. (Have gait issues.) Almost forgot; they have notary service. Great help for official documents. All-in-all this is a great place to get your office stuff done reliably and quickly. Nice people, too. read more

I go to this location a lot lately, mostly to drop off items to be returned to Amazon. It's so incredibly convenient to just hand them the items and have them scan in the code. They box the items and return them to Amazon for me. I really hope Amazon is paying them for the service!! The people are always incredibly nice, helpful, and friendly, which I especially appreciate because I always feel kind of funny going to a UPS store and not purchasing anything! They are located in the same plaza as Aldi and Starbucks, among many other places, so I usually visit many places when I'm there! Very convenient! I use up the money I'm getting back from Amazon right away! :) read more

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Has anyone purchased discount stamps on uspstamp.com?

I have gone to this UPS location both before and during the pandemic. I have since decided to drive to a further location for better service. This location consistently gives misinformation about prices. I have gotten different responses based on who answers the phone when I call or who is at the counter when I walk in. I have also had a couple of incidents during the pandemic that I felt were not sanitary. One visit I went to see the notary, she had no mask on and I believe was eating lunch while she came out to review my papers, and try to hand me the same pen she was using to sign the documents, which I refused because she also did not wear gloves. On a separate occasion I called ahead of time to see if I could send a package out. The person who answered informed me that I would be good to go but did not tell me that their process for printing labels are aimed toward amazon only. I went to a different location and got help without a problem. read more

Shipping stuff is annoying at best and a total horror show at worst. The prices and available shipping methods seem arbitrary at times and you have no idea what options are really available. You just want your package to arrive on time, intact, and for a decent price. These guys are fast, knowledgeable, helpful and get the job done. It's probably a bit pricier but skip the post office lines and hassle and just ship your packages here. read more

I used this UPS store to ship 3 items I won in an auction from VA to NYC. Not only were the items carefully packed, they did not use excessive packaging like a lot of places do, and the best part is that my package arrived just 24 hours after I called Mokha to have the items picked up! Excellent service and good prices. This store is under new ownership, and from what I can tell, they are already turning this business around from how it used to be run. read more

I purchased an item at Quinn's Auction that I need shipped to Manhattan, and Mokha could not have been more helpful or accommodating. Even after a mixup, he was calm and unflappable. The whole process--from pickup to packaging to shipping was seamless--and accomplished in record time. And the price was very reasonable. I would use him again in a minute. Michael B read more

Every time I walk in here, the employees stare at me, and look confused. They have this clueless expression on their face, and they often don't greet meet. It's weird. Last time I went, the Indian lady didn't say a word to me. No greeting. Strange store. If you want to have people stare at you, instead of doing their job, this is the place. Very bad customer service. They will reap what they sow. read more

I purchased a small item from a local auction company who gave the contact info for this UPS Store. Mokha took my information, retrieved my item the next day, and it arrived the day after. The packing was superb, layer on layer of protective bubble wrap in a sturdy UPS box. For the modest cost of the item's retrieval and shipping, I received 5 star service. Highly recommend. Mokha will take care of you! read more

Friendly service. However, I feel like I am constantly ripped off everytime I ship a package, to the point where I will no longer visit this location. Today I shipped an item to New Jersey and it costs me $19.20. The wrapping and packaging was $6.67 and the box that the item was put it was way too big. The package was being shipped to New Jersey and it I am pretty sure it was sent overnight or rush delivery which is what I specifically did not ask for. Don't waste your time or money. Go to the Post Office in Merrifield instead. read more

The UPS store in Arlington that I used to go to was so helpful. Helped me seal up packages, printed out labels, accepted USPS letters, knew your name. You saw the same people there each time you went and they were always friendly. This one doesn't do anything for you and will just stand there and watch you struggle - now and before covid. It apparently costs $2.25 just to print out a prepaid label at the counter or if you use their computer/printer. $2.25 for a scan and print of a half sheet of paper? On top of shipping? We're paying extra for the service but you won't get that here. Thanks for doing bare minimum. read more

The service here is excellent! When I came last, there was a line, but the employees were extremely polite and acknowledged everyone who was waiting. They were efficient and apologized for the wait, letting us know they would be with us soon. I faxed something for work, and they gave me the confirmation page to ensure it was sent properly. I also needed something mailed, and was able to purchase the correct size envelope for my materials. Best of all, the people behind the counter were friendly and smiled the whole time, even when they were busy! This is my new favorite UPS store! read more

I rarely write reviews but had to do so about my visit at this UPS location yesterday. I had a ton of packages to mail for the holidays and admittedly had not prepared well. Both an employee named Himagiri and the manager went above and beyond to help me package and address each item, and never made me feel rushed! I would drive out of my way to visit this UPS and really appreciate their service on a day that it was especially needed! read more

Rep tried to help me ship some Verizon cable boxes back to Verizon. Verizon messed up and only allowed me to ship 6 boxes back. I had a 7th. I then got on the phone with Verizon and about 15 minutes later, I was provided a label to ship. UPS rep said I'd have to box it and place the label on the box myself. He then decided to help me out by reusing an old Amazon box. Then proceeded to download and print the label for me after I forwarded him an email with the label. He then asked me for $2 for "file retrieval" which was the cost to get on their email and download the label and print it. I legitimately thought he was messing with me. Instead of arguing, I paid $2 just to get out of the store and get it over with. FedEx has downloaded and printed labels for me many times at different locations for free. This was frustrating because the UPS rep knew it was a mistake by Verizon which I had to call Verizon to try to fix. However Verizon rep was only able to provide a label for me. UPS guy could've easily just "retrieved" the file from the email and printed it without charging the $2. Or at least given me the heads up that it would be $2 before boxing it, downloading the label, and printing it. read more

This is a review for shipment of items won at auction to be shipped out of state as this is the store partnering with the auction house. I was assisted by Mohka throughout the process. On three separate occasions, Items were picked up, packed and shipped to me across country. Each arrived in a timely manner, and the service was much appreciated. read more

I visited multiple places to try and print a conference poster without success, and was finally able to get it done here. Mokha absolutely went above and beyond to make it happen, and made sure I was happy with the finished product. In spite of the holiday stress, everyone in the store was extremely pleasant and helpful, and they will be my first stop for any other printing or shipping needs! read more

Highly recommend this UPS store. I had the best experience possible at this location. I brought several large, fragile shipping requests into the store to ship from East to West coast on two occasions. On the first occasion, Jordan helped me bring several oversized items into the store. Lubria went above and beyond to find packaging solutions at a good cost. They were extremely pleasant and helpful. On another occasion, Lubria and Adrian helped me again with oversized fragile items. With a smile and helpful can do attitude, they quickly accessed my shipping needs and sent me on my way. Best of all, the items all arrived in separate locations and in good condition. Thank you so much for your exceptional care and customer service! read more

Very frustrated with this particular store. Went in yesterday at 6 pm. Had my own UPS label. They didn't have a legal size envelope for my legal documents that needed to be overnighted, so they charged me for a box (which is ok I guess). The UPS guy is there loading the truck and the guy behind the counter swears up and down that he'll make sure the box gets on the truck that night. NOPE!!! Didn't happen. What a liar!!! I will never go to that UPS store at Falls Church ever again. read more

I called them to find out the cost for each to print. They told me they charge $.39 per page. This is more than double the cost for a standard black and white page. When I got there they took long to serve me and did not mention over the phone that there is a $2 retrieval fee in addition to getting to getting the pages. Paid $3.24 to print 3 pages ridiculous. DO NOT RECOMMEND! read more

We returned a few Amazon packages at this store. We had a few questions about how we needed proceed and Adrian was very helpful. Prices were a little high, but you receive very professional service. read more

Ive been here twice to send faxes. This staff is very helpful. Excellent customer service and reasonable prices. This store is my new go-to if I need to send a fax or package! read more

Service is always good but make sure to tape your package prior to coming here OR bring a roll of packing tape with you. I found out the hard way that they no longer provide free tape. It'll cost you 3.50 for a store bought roll. read more

It's 9:20 and they were supposed to open at 9am. There are people waiting outside the store and no one inside. Extremely aggravating!

I went to this store after being disappointed by a nearby UPS store. The service in this store is OK.

Nikita is amazing and really cares. She was beyond helpful. Thank you!