Not even a "1" Twice their times are not accurate…read more im at the store and not open At least change your answering machine. You're costing me money and 100% loosing my business. 100% NEVER coming back here.

I come here for all my mailing needs, and the service is consistently wonderful. The lady who runs…read morethe mail center is absolutely fantastic--always helpful, kind, and professional. Keep in mind that she's just one person managing the entire operation, which is impressive on its own. She deserves some grace for her hard work, so I'd encourage anyone reading negative reviews to consider that. Highly recommend this place for efficient, personalized service!

Had to stop in here to pick up a package that UPS attempted to deliver three times. The company…read morethat sent me the package specified that UPS get a "signature from a live person" or words to that effect. Meaning I could not sign one of their forms and leave it on my door and expect them to leave the package. So I stopped in here on my way home from the Airport. It was after 5:00 pm - so I had no idea how long the lines would be. Turns out I was able to get in quickly, provided my tracking number and Drivers license to the lady at the counter, she retrieved my package, and I was out in less than 5 minutes. Great customer service! NOTE: The address listed here in Yelp is currently incorrect. The correct address for this location is: 4455 Stonecroft Blvd Chantilly, VA 20151

The Chantilly UPS is the WORST UPS center. Everywhere else people rave about how UPS is their…read morepreferred service - but Chantilly is a disgrace. Packages thrown onto the front porch (we have video), always talking on the phone (I hope the UPS drivers wife gets Everything in the divorce!) and if there is a hint of weather - our packages are delayed at least a week, with daily email updates saying they will deliver the next day, but they can't seem to get around to it. How can a company like UPS keep such poor management in place. (Of course UPS grants their victims the privilege of picking up their packages - IF you pay for it. Nothing says 'we love our customers' like holding packages for ransom.) I've gotten to the point where I do my best to choose businesses who do not use UPS - which is Horrible, as it's not their fault that they will be judged by the abysmal performance of the Chantilly UPS. (Is shipping really free when your package takes 1 week to get 5 miles and you end up buying from another business in between?)

Visited 2pm Saturday. Waited 15 minutes, there was nobody attending the store. Two customers made…read morecopies and they did not see anyone. Wondered how FedEx managed the staff

I was in today to drop off a package. My parents just handed me the package already wrapped and…read morelabel already sealed telling me just to drop it off. Upon arriving the lady was busy with one of the machines, she just looked up as I said hi and kept doing what she was doing until she finished. Her tone was extremely rude as she described that the envelope is express Mail but the label is ground. I wouldn't mind changing it if she let me. She was almost yelling in my face. She said "If our driver lost your package, it would not be our fault since you packaged it this way". I mean how can you say that. She could just let me repackage it but instead just took the package and gave me the receipt. I was stunned at the experience. I have never had such a horrible experience. Not even time to correct it. I mean if you had a bad day I get it, everyone does sometimes but that's no reason to be that rude.

such a great environment and very clean. value all the workers and the service is amazing.read more

The customer service rep helped me with a package that I mislabeled. He really went out of his way…read moreto assist me. I am so very thankful!

I hate to complain, but this location totally failed us. The staff were very friendly and…read moreapologetic, but they really couldn't help, and that's a problem. We needed to get a document printed. Everything is completely automated. My daughter and I tried to figure it out, and couldn't. We asked for help, which took more time because we have to wait in line, which is ok and to be expected. Twice the staff came and showed us what to do. We did it. It didn't work. Over and over, it didn't work. When we asked for help the second time all they could do was tell us to wait for the email, that it takes a few minutes to come. It didn't so we went home in defeat, unable to print, and leaving my daughter in a jam. The emails with codes eventually did come, a whole hour after they were requested. Definitely not the few minutes it was supposed to take. This is a complete failure of the system as advertised. Again to be clear, the staff were not at fault.

I stopped by the place to print a single digital file! I had my own piece of paper with me too!…read more I was completely shocked by not only the fact that I was charged almost $12 for a single black and white image that I didn't like, but also by the attitude of the employee. The white lady with short hair, seems to have issues and gets frustrated and stressed over trivial things! She charged me $8 for some basic size adjustment! Literally a couple of clicks! She also has a tone that she makes feel i don't know what I'm doing! The only reason why I put 2 stars instead of 1 or even zero is because a minute later her coworker intervened and got $8 back, and went through the process again! Later that week, I received an email informing that the refund was a miscommunication, and that she was technically supposed to charge that much, which is ironic because I got way much better experience and more satisfying result at staples in that very location, for literally $0.5.

I've been here several times to make Amazon returns and the process is Al way very quick and easy…read more They haven't been too crowded on the weekends and the staff here is always friendly and knowledgeable. There's plenty of parking here since they are located in a large shopping center, I'll be back here if I need to return something or ship something via UPS. This is the best UPS Store in the area.

The customer service here is superb. They were able to package 11 heavy cases of anchovies plus 10…read moreindividual cans of anchovies in just two boxes as I requested. It was not easy because they had to figure out the size of the boxes. They handled the packaging and labeling in my absence; I did not have to wait, making the experience convenient for me. In addition, the staff was friendly and did all that they could to satisfy me. I especially appreciated their willingness to honor a discount coupon for packaging services that I forgot to present at my initial visit. They pleasantly refunded the difference. Another less courteous establishment would have balked or only done so grudgingly. Many customers patronize this UPS store because they receive quick and efficient service. I urge you to see for yourself. You will be glad that you did.

Still waiting for my packages since January 26th. UPS system say one thing and they won't deliver…read more I've called nothing changers! I hate UPS smh

Echoing the other customers below. They've been holding 3 packages of mine for a week and a half…read morenow, saying each day that they're out for delivery, and then rescheduling them for the next day, blaming the weather from 2 weeks ago. The roads have been clear for over a week now, and I have had multiple deliveries since from all the other majors- USPS, FedEx, WalMart, and Amazon. UPS *used* to be the gold standard, but now they're horribly unreliable and incompetent.

Still having issues with FedEx swapping my package contents. I've spent dozens of hours and they…read moreare not cooperating stating my items were delivered when they were clearly not. Do not trust or use FedEx for expensive item shipments.

this location "lost" my hi-value item, FedEx refuse to pay the full confirmed and verified value…read moreand only paid the standard $100, claiming that is beyond their control. How did a package got lost while in FedEx hands is NOT UNDER THEIR CONTROL? It is 100% FedEx fault. For all we know this is an INSIDE JOB and was stolen by FedEx people. Avoid this location.

Just came here to make a self service return so there wasn't really any staff interaction but the…read moreself service return machine worked and there no line so the trip was a success. This isn't our usual location but we were in the area and it worked out so I'll use this location again if I'm the area and need to stop by.

The staff here are professional and helpful. I recommend this location as the staff have always…read moregone out of their way to assist me. Great customer service and comparable prices will keep me coming back!

Giao hàng chậm trễ khi khách gọi nhờ giải quyết thì đỗ lỗi cho khách. Không bao giờ gửi hàng ở đây…read morenữa.

They are having a promotion for $2.98/lbs to SÀI GÒN and $3.50/lbs to another places for Christmas…read moreand New Year season.