1. Polaris Press

    0

    Woodbridge, VA

    Polaris Press

    4.7 (10 reviews)
    Closed • 8:30 am - 5:00 pm

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    Services - Polaris Press

    Document binding

    Copymaking services

    Lamination

    Polaris Press Photos

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    Review Highlights - Polaris Press

    “Dave took my call at 3PM, said he'd have it in the works by 5PM and had it ready for me the NEXT day.”

    Mentioned in 3 reviews

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    The UPS Store

    The UPS Store

    (52 reviews)

    Sunny and team THANK YOU I must have had an hour or more worth of faxing papers medical things for…read morehusband and father in law. I was greeted with a warm smile and help that lasted for over an hour while my faxes were being sent. I watched the team help numerous clients with Amazon returns ~ getting mail printing things answering the phone. Taking passport photos Talking with the UPS driver. This is your home town feeling in a very clean and tidy store ~ they know your name if your a regular! ( that's cool ) tons of parking. This is my new shop for all things ! If you need something they seem to have it ' tape paper clips printing labels boxes and time with a smile to help. They are busy and get it all done ! Cheers

    I rarely leave reviews, but my experience at this UPS Store in Lorton was one of the most…read morefrustrating customer service experiences I have had in years. I was traveling through the area and needed to pick up a medication package. I had previously picked up a package at this same location without any issues. This time, however, despite presenting both my retired military ID and my driver's license, I was told the package could not be released to me. After speaking with UPS representatives, I was informed that the decision to release the package was ultimately at the store owner's discretion. Rather than work toward a reasonable solution, I was told the only option was to open a mailbox. I ended up paying approximately $130 just to receive a package that was already addressed to me and for which I had provided valid government-issued identification. What makes this experience particularly disappointing is the inconsistency. If this was truly the policy, it should have been explained during my first visit when I successfully received a package with no problems at all. Instead, the rules seemed to change when it became an opportunity to sell a mailbox. I am a retired veteran and 100% disabled. While I never expect special treatment because of my service, I do expect to be treated fairly and consistently. Unfortunately, that did not happen here. During my visit, I also witnessed the owner openly criticize and demean a new employee in front of customers. Watching management speak to their own staff that way was uncomfortable and unprofessional. Respect starts at the top, and what I observed did not reflect the kind of leadership that inspires confidence in either employees or customers. This review is not about the money. It is about customer service, consistency, professionalism, and doing the right thing. I left feeling that revenue was valued more than helping a customer resolve a simple issue. I will not return to this location, and I cannot recommend it to others based on my experience. Do business here at your own risk. My experience was that policies were applied inconsistently, solutions were driven by additional fees, and customer service was an afterthought. i can not even give him a star that how bad this is

    Polaris Press - copyshops - Updated October 2026

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