Probably as bad as you can imagine. Nobody will answer the phone, the Postmistress is not to be seen, requesting service for a package is a long, drawn out process. Ironically, the Post Office in Oakton, VA is the opposite. They are responsive to customers and see their job description to help. Unfortunately, I'm stuck with Vienna because by organization has a post office box. read more

Lawyers Road close to 123, Maple aka Frustration Ave, can be a challenge. This location is surrounded by this commuting madness corridor. If you visit this location, don't go during rush hour. Feel free to thank me in advance, as Vienna drivers are unlikely to let you out of the parking lot. There are postal boxes out front. These help for those quick visits. Here you can have a PO Box, and get your shipping done for a reasonable rate. The USPS tracking app might be strange, but they are reliable. I'm pleased that they are usually the least expensive. Here the staff is friendly and efficient. They have professional men and women. Lines do exist sometimes, but that's any post office. This is a good one. read more

This post office is two for two at not being able to track packages that were supposed to come to me. The first was a sweatshirt that showed it was sitting at the post office. We went to pick it up and they said it was delivered to the house next to ours. We asked our neighbors and it was not. Went back to the post office and they said it wasn't there. Two days later we received it in our mailbox. The second time our tracking number showed the package was sitting at this post office ready to be picked up. We went and they said it was out for delivery and we had to sign for it. My wife stayed home all day to sign and they never delivered it. The tracking number still shows it is sitting at the post office, but they can't find it. How hard is it to keep track of mail that is supposed to be signed for? read more

I'd appreciate it if your mail carriers did not chuck my fragile parcels on my porch. I'm not sure if there is something in the water, but you're "mail carriers," not "mail throwers." read more

Surly employees. For 35 years we have had this USPS as our local post office. They are surly. For 35 years they have been surly. Go to Spring Hill or Merrifield. read more

I mean, it's a freaking post office! For the most part, it's pretty much the same set-up nationwide, the decor is minimal (or nonexistent), the prices are consistently inching their way up, the lines can be long and slow, etc., etc.... Not the type of place I prefer to visit, but for many like myself, it's a necessary evil to have to do from time to time. So how does a post office get 5 stars?!... I'll tell you! Friendly staff, plentiful supplies, and a line that moves expeditiously. Because any post office that is lacking any of the above mentioned qualities is a recipe for a painfully undesirable visit. This location had all of that and more! (Such as having an A/C unit that blows cold air in the summertime! I've been to a couple that don't and it can be pure torture, especially if the line is long and is moving at a snail's pace!) Anyway, I'd definitely come back to this location when in the area! Great job Vienna Post Office!!! read more

US Post Office - Post Offices Near Me - Vienna, Virginia

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A-W-F-U-L. Line was moving but when I got to the clerk, she took FOREVER because she was talking to her friend. She didn't even bother to glance at me. Even when giving me the papers (international package) and receipt, she didn't look at me. She was too busy talking to her friend. Z. Li and a younger girl with no name tag. I'm worried that my package didn't even go through as my friend has yet to receive it. I normally have low expectations for USPS locations...but this was absolutely ridiculous. read more

No one answers the phone. It rings many times and finally disconnects. There is no way to leave a message. If possible, I go to the Dunn Loring post office to conduct business/. Vienna needs a make over . Many clerks at the front desk have surely attitudes and that never changes. read more

Front desk women were great (Malia) luckily because our experience with the women working the passport section was the worst. We had an appointment made 2 weeks in advance, we came in and were told that the passport section was closed because the women running it was 'tired' (she was still in the office although) and all she had to do for us was take a passport picture for my daughter. After the photo, she wrote down our info carelessly and misplaced multiple federal document names as well as our federal names. She than gave all the paperwork to a front desk lady who had to take over because the passport women wanted to leave (left with her boyfriend, who came inside the building and was laughing about the whole ordeal) luckily the front desk women was able to fix all the messed up documents and made sure that these very important documents were done correctly. Thank you Malia (It was also obvious that this issue with the passport worker was a common occurrence) read more

Terrible customer service. I walked in 5 minutes before they closed to grab a box. One of the workers yelled out "you got 2 mins!" in a very rude tone. Her colleague corrected her and said "actually it's 5 minutes". No apology, nothing, just rude and unprofessional. Don't go here. read more

This is possibly the worst post office in the country. For years now I have been delivering my neighbors' mail because it seems like every day I get someone else's mail. And for the third time in 2021, I have asked to have my mail delivered when the hold I put on my mail ended and have had to go in to get my mail. The people who work here are not very nice. read more

The young woman in charge of passport applications, horrendous. Whoever worked on 6/22 from 1245 to 1pm. She was on her personal phone on a personal call. I walked in with my documents for a name change on my passport and she basically told me she doesn't need to help. She told me to just mail it and that all the information was on the paper. She did not advise me at all. You could tell I was annoying her by asking simple questions. There was an Asian gentleman that ended up helping me do EVERYTHING as he was servicing other customers mailing things out. His customer service was top tier. However, the young woman responsible for passports was terrible, warranting a 1 star review. read more

Rude, poorly trained staff. About the only positive thing I can say is that this location is better than the Fairfax Courthouse one, which is not saying much. read more

All right, I know it's weird to write a review for a post office, but I just had to cause Rose really went above and beyond for me. I recently moved for school, so I did a change of address with mail forwarding before leaving on vacation. Unfortunately, about two weeks worth of mail seems to have disappeared. So I figured out which post office serviced my old apartment and gave them a call. Rose checked to see if there was any mail on hold for me, looked into my account to make sure that the change of address had gone through and even recognized my wife's unique last name! So she was able to confirm that she had seen items that had gotten new yellow forwarding labels on them and even called our normal carrier to check if any mail was in our apartment mailbox. Then she took down my number to get back to me if they are able to find anything there or at the post office itself. Super, super appreciated. read more

Go to Merrifield. Staff is so slow and rude as well for a simple question. Ridiculous

1. If you get someone to answer the phone, buy a lottery ticket too because this is your lucky day! 2. Inept staff, invisible Postmaster who can't be bothered to meet with customers on issues 3. Recently had an issue where sloppy processing by the staff delayed a payment until after the date where the service price increased. Even with a USPS postmark which proved the error was on their side, the supervisor argued on taking care of the problem (something about the system would need an override). Calls don't get returned, wait-em-out strategy for fixing issues. 4. Customer care? Psst! read more

The staff was professional and direct. They were knowledgeable and hard working. They obey the covid restrictions very well. I was picking up a package and was given excellent service. The store was very clean and updated. There is adequate parking for large groups of people. The bad reviews on here are typical of a snobby area along lawyers road. read more

Who knew that, if you do not have mail coming in one day, that the carrier can ignore mail that has to be picked up, if the mailbox is not right on the street??? Even if the flag is up?? If they have to look hard to see your mailbox, they can avoid picking up your mail. Mine is right next to the front door. New Vienna policy? or just less work for carriers who want to "simplify" things? Does anyone know? read more

Never in my life I thought I would be writing a review for the post office and who knew that the post office can have such lousy reviewed... Awful!!! I needed to send international package, lady told me that I need to fill out forms and that I will have to pay for the sticker where address goes. I had to step aside to complete then stood in line once again. Next representative asked me if I wanted to send first class or priority. I said priority then he gave me another set of labels to fill out and told me to go back to the end of the line once again and asked me to pay for sticky labels I no longer needed... Why the first rep didn't ask me how I wanted to send the package I don't know. I said that it is ridiculous and the guy started arguing with me, told me to leave/go away, refused to call for manager and refused to help me period!!! read more

How many times are you going to tell me my business was closed when delivery was attempted? We were working and open until 7pm... you "attempted"delivery at 5:30pm. Get on the ball Vienna Post Office. You cannot lie about "attempted delivery" with tracking information readily available in today's society... read more

The ladies here were so nice in helping me pick out the right packaging and everything. They did not shame me for not knowing about mail lol

Once again, terrible service. I can see why the President wants an overhaul of the system. It's way too complicated to send anything anymore. I suggest to go to another carrier and not the USPS. The staff is not friendly as well. Learn from Chick fil A. read more

I find this post office to be highly UNPROFESSIONAL. My husband is a white bald man. Even though they had a fancy camera, they were unable to take my husband's passport picture. They didn't know how to adjust the camera settings. The room had too much outdoor light. They need to cover the door with a black curtain and turn off all the lights when taking a passport picture of bald individuals with white complexion against a white background. We offered to go somewhere else to take the picture, but then we would have to make another appointment. We were sent away to the Merrifield Post Office because they were not professional enough to do the job. read more

I never knew this location existed. The staff was very pleasant and service was FAST!

I own a small business in town and I have to often come here for mailing needs. Today was the last straw. The women at the front are so rude. They are condescending and lack patience. I have seen this SO many times, especially with the older clients. Especially now when you have to stand back from the counter and plastic cover while wearing masks. Can't hear or understand them and yet they become more rude. I observed the clients just continuing to be polite to them despite this treatment. Some customer service training or getting new staff would be better for Vienna. By the way, the red tape on the floor feels like "we" are now 10 feet from the clerk rather than 6 feet. We can't write things down, manage the credit card machine etc without getting yelled at to move back. Should soften up on the red tape and or plastic curtain and encourage mask use. Sorry to post this, but they are just mean and it makes me feel bad for some of the customers. Nice to have a job during these times. read more

Have yet to visit a USPS store in Vienna where the employees aren't the rudest people you've dealt with on any given day. This one is no exception. Tyco Rd location also atrocious. read more

I came for the passport service and I'm pretty sure I was sexually harassed. First of all, I came 10 minutes early to make sure I'd be on time for my scheduled appointment and when I came into the post office, the door for the passport office was locked and empty. The lady working at the packages told me someone would be there soon so I waited. Time for my appointment came and nobody was there. Eventually, the worker came in late holding a bag of chick-fil-a, didn't apologize for being late to her own job (Mind you though, it was 2:30 and I am pretty sure the passport office closed at 3:00. She really couldn't wait another 30 minutes.) and just unlocked the door and told me to come in. Then, she asked me to take out my paperwork and as I was faced towards the wall getting my papers and documents out from my bag that was set on the chair, a man came in from the back room, walked past behind me and fully slid his hand down my back??? I was so taken aback and disgusted, wondering if that really just happened and where this full grown man found the audacity to touch me like that, and looked straight at him as he continued walking and was exiting the facility with another person who I assume was another worker or friend. He pretended like he didn't do anything, turned back, made eye contact with me only after I started glaring at him waiting for an explanation, and just said something like "Oh, hey wassup" with a smirk on his face. And the lady who was supposed to be helping me with my passport just watched and giggled at the situation, clearly indicating she was this man's friend and laughing because he was just "joking around"and being a silly little boy. Rightfully, as a petite college-aged woman who was here alone just to make her passport, situations like this should be prevented and not encouraged, especially from another grown, female worker. And clearly I'm not the only one in these reviews to have such an unprofessional experience with these passport workers. Girls, save yourselves from coming here or at the very least bring a male friend or trusted adult with you. read more

Closest post office to our office so I do a lot of mailing from here business and personal. Try avoid popular times like lunch and Saturdays because lines can usually be pretty long here. They are efficient however! The staff is always friendly and helpful. Even the manager when we had an question about changing information was overly helpful and polite. read more

People are rude as hell. I try to send a return package and need 4 pieces of tape. Four. They can't offer 4 pieces for free. They don't have ANY TAPE in the entire post office that doesn't say priority mail. B.S. Clerk who is straight rude tells me I have to buy tape. Points me to the tape rolls for $3.49. So I grab a roll begin to start taping and she says there are tape strips for $1.50. How about you tell me that before a break open the roll. Or better yet offer me 4 pieces of tape for free. People here suck. And management does nothing to improve it because well...people need the post office. Assclowns. read more

Ordered stamps from USPS like I always do. This time they got "rerouted" at the Vienna post office over three weeks ago. No change of address, zip and address were correct. NO other mai; has gone missing. Theft. Cannot trust. Will go out of my way not to use USPS and specifically this location. I've called numerous times and I get people not knowing what to do. read more

Older woman at the front desk was rude and unhelpful, requesting documents I wasn't supposed to have to bring and talking down to me throughout the entire encounte. I'm scheduling another appointment across town so that I don't have to go back. I'm currently working in healthcare and days off are few and far between, so it makes me really upset that my time was wasted at this location and I can't schedule another appointment for today. Thanks, Vienna post office. read more

I would vote for a presidential candiate who's sole purpose is to shutdown the USPS. We get our mail from this office. Mail sometimes doesn't get delivered as well as packages. They will fraudulently mark packages as Delivery Attempted and they have not as no notice is left. It's as though there are days when they decide to go home early and don't bother to finish their route. Calling the office is pointless as it is always busy. I would not put it past these folks to just leave the phone off the hook all day. The manager of this branch needs to be fired if they can't get their people to get the job done properly. read more

Small, local post office. Usually lines are short but sometimes they can be unbearable. There is always a line, however. The staff is friendly and familiar. If you have a package on hold, there's a good chance it will take them a super long time to find it. They're not very organized in the back. I haven't had them lose anything but I've had them have to get two or three people to help locate an item. This is happened on more than one occasion. Frustrating. read more

If I could give them a zero, I would. Horrible service! Never going back. I needed two pieces of tape to seal my box and they made me buy tape unless I send my package priority mail. After I used the tape she told me priority is the same price. She could have told me before I spend money on tape. Other postal offices I have been to would just help me and let me seal my box without making me buy a whole roll. Especially when its a small piece. read more

If I could give zero stars, I would. Service is horrible, mail not delivered well to my address, and a lame excuse about relief carriers since the regular carrier is on "sick leave". Service at its worst. read more

We are a business on Old Courthouse Rd and are lucky if our mail is delivered before we close each day. They put a rubber band around everything and have ruined artwork for my clients and when told about it they say they don't use rubber bands. Not sure why they have a phone number listed, they never pick up and if they do you the "Supervisor", for lack of a better word, can't speak English! No questions here why the USPS is so far in the red! One star is too much!! read more

I've been reading some of the reviews, and I think the experience really depends on which clerk or staff member you deal with. I have found most of them very helpful, and one lady who is out front sometimes to help with questions and packages has always been extremely outgoing and helpful to me when I went in to mail packages. I've also had a very unpleasant time on a few occasions, I think always with one clerk who doesn't have patience and seemed to feel I was rushing her when I was simply asking for clarification. My current annoyance is that one of the drive-through mailboxes has been closed--the only one that you can drive through and mail something when there's no passenger in the car. I wonder whether it's the USPS order to remove boxes, which I thought was over-ruled. I went in to find out why but there was only one clerk, and she was taking so long to count a customer's cash that I got impatient and left. read more

The post office is okay. Some delivery people ARE NOT. I have often come home to find 2-3 packages STUFFED so tightly into my mailbox along with the mail that I could not get them out. I call that lazy. He could have driven in the driveway and put the two packages on the porch. The packages were all torn and the merchandise crushed. He has done this so many times that my mailbox is now loose at the base. I have placed numerous calls to the Postmaster but it seems he is never in or never returns the call. I have left another call today to try to rectify this problem. They tried to push me off on the Supervisor but I insisted that I talk to the Postmaster. I will update this on Monday when he is supposed to call. read more

horrible. unfriendly staff.....no hello, no good morning, just evil stares and an attitude. only go here when desperate.

If I could give this office a Zero i would! The Supervisor Can NOT Speak English and has no etiquette. Don't Bother asking them questions since no one there has any training on how to do anything! They could not answer a simple question I had. There was laughing in the background. The Person could not even spell when I simply spelled a street for them. She must really HATE her Job! No Wonder the Post Office is going under since you hire incompetent people! Avoid this Office at All Costs!!!!! read more