What a breath of fresh air! Unlike other USPS locations, this one was spacious, not crowded, and with kind staff. My wife, nine-year-old daughter, and I walked in on a Friday in September to renew our daughter's passport. Even though they have walk in hours at 9am on Fridays, we made an appointment for 10am online. Right away, Cherry helped us. She was very patient and kind. She took our daughter's photo, copied a few documents, and walked us through the completed application. We were on our way within 15-20 minutes. This USPS is inside the National Postal Museum in the building that's the first federal building named after a woman. It's spacious with all the things you'd expect- stamps for sale, greeting cards, etc. It's right next to the Union Station Metro. read more

See all

Kudos to the money losing USPS (loses of $9B annually) for finally getting tough with Amazon. It seems the Post Office is tired of delivering Amazon packages 'the last mile" at a contract rate significantly below their cost. While I'm no fan of the bloat and bureaucracy at the USPS (I blame Congress who treats the USPS like a jobs program and never wants to dial anything back) it's nice to see that they're willing to walk from Amazon who seems to desire renewing their delivery contract at virtually no increase. It would be nice to see a check mark in the win column for the Postal Service. Five stars for hanging tough read more

First, the employees consistently appear angry and are often on their phones while assisting customers. The staff member who handles passports, Cherry, was unprofessional and rude without any clear reason. The gentleman at the first window frequently remained on his phone even while attending to customers. I would not recommend this location if you are looking for quick or courteous service. Additionally, the building is in poor condition, with missing light bulbs in several fixtures, which further reflects a lack of attention to customer experience. read more

I have seen a lot of post offices and scenes at post offices in my time, but this one has definitely left an impression on me. This branch is closest to my office and I frequently visit for my postal needs and to obtain money orders. I have been here multiple times since I started work down here and I can say that this is...different. The post office itself is grand. Probably one of the most grand I have been in for some time. It has that hollow feel to it that when you talk, there will be an echo. It is beautiful and at the same time feeling like it is in need of some loving. It feels unattended to, but that could be because of how vast the space is. Along with mailing letters/packages, money orders, and buying stamps, you can get yourself a post office box at this location and you can directly connect to the Smithsonian's Postal Museum (which you need to visit if you have the time). Now, for the reason that this has left an impression on me, it's the interaction with the space. Each time I visit, I have to guess which door from the street is actually unlocked to enter. Every single time it is a different door of the three. Speaking of outside, you have to make sure to step over the trash that is just left there by the unhoused and those waiting for the bus at the nearby bus stop. There is a ramp and a small set of steps to the door, but don't be jumpy if you happen to come about on a person that might be sitting, hidden, on the staircase off to the right of the door. Inside, watch your step as well. Just this week on my visit, after figuring out which door to use (left door) I stepped in and immediately stepped in something sticky. I did not have the state of mind to even think about what it might be. On another visit I really had to watch my step. Once through the front door you walk through what is a foyer to the doors of the post office. When I went that way there was a man asleep on the floor right in front of the doors. At least I think he was asleep, he could have passed out, or who knows why he was there. The staff, depending on the day, are somewhat nice to deal with. My visits somehow I got a decent customer service experience. If it wasn't for needed money orders or stamps every so often, I probably wouldn't utilize this location. I know I can buy stamps elsewhere, and money orders, at least within walking distance of my office, are hard to find. read more

Taxpayers last month bailed the United States Postal Service to the tune of 75 billion! Does anyone believe that services will improve? I see more commercials that's for sure. My recent experience with USPS HQ was finding a lost package mailed 2 Day priority after two weeks of being stalled in the same location. The local branch in Virginia Beach mostly threw up their hands for weeks saying there was nothing they could do. Until finally a branch staff person at the main post office said to file a lost package claim. The staffer provided methods to file. The process was pretty easy online. It can also be done by calling during hours. It tool around 15 minutes to put in the very detailed information. An email was immediately generated with a case number. The package contained sensitive documents so this was troubling and extremely annoying to occur. Within 12 hours the package was located and pushed out of a facility in TN to its final destination Florida. Within 48 hours the package was delivered somewhat crumpled, but the documents were intact. The letter was 17 days late. This was a major relief and I was grateful that the lost claim mechanism for USPS worked as it was suppose to. However I should have been advised to file a week prior. I called and called and called the automated system for updates and visits the local post office four times. 2.5 rounding up because ultimately what I'm reviewing is the claim process that did work. read more

USPS - 2 day Priority Mail Express - Post Offices Near Me - Washington, DC, District of Columbia

See all

The Post Office provides decent to good service for Post Office boxes and lobby service. However the lobby, despite its grandeur as part of the Smithsonian Postal Museum structure, is not well-maintained. They have had some homeless people hanging out during the day, and one time one bashed a hole in the wall. The repair seemed like a home-done job, even worse than I could do. This location is often mistaken for the one at Union Station, 50 Massachusetts Ave NE, but that station is keeping odd hours or temporarily closed due to cut backs. I liked the 50 Mass Ave NE because the gals there were professional and not partial to anybody. The guys at the 2 Massachusetts Ave NE (Dorothy Heights), they used to like to play Motown, which I like also, but then they started playing HipHop, and that's culturally brainwashing music, imho. I did see some corresponding results, like this one person, he was making jokes at me at my expense to get some laughs out of some of his ilk. Then this other person, who I normally admire, he's responsible for both stations practically, today he was saying, "N-gga Pride!" to a group, and they were like "N-gga Pride!" back at him. Come on! Seriously. If any other group said something like that, they would be like, a special card in the deck is being played. How about American Pride? How about Country Pride? How about We the People Pride? How about Human Being Pride? Anyway, it's pretty much like factory work, and the solution is NOT the solution the conservatives would have. They need to spend more money to 1) upgrade the building premises without shutting it down---they can do this like they do in Philly train station; 2) repair the PO Boxes with broken panes; 3) invite people to visit the Museum, give them discounts to shop and spend time there; 4) develop a policy for how to deal with the vagrants, such as redirect them to a better place to loiter, such as Union Station or the library or the Day Shelter at NY Presbyterian church. Just don't tolerate them just because they are the same race or you think you are being "nice." "Nice" to them is not exactly a favor for the customers and in fact it gives them a bad impression or even bad experience, since the free association has to include their guilt-tripping you for money, for food, for allowing them to stay inside all day, and guilt-tripping the postal workers, making them feel as if the Others are all Responsible for what happened to these characters to cause their present condition. We are NOT collectively responsible for THEIR condition, but we may be partially responsible for THIS COUNTRY's condition. Big difference! read more

A post office open seven days a week, including 'til 7 on weekdays?! Unheard of. This place has saved my bacon over a half-dozen times, when I really need to get something in the mail ASAP. I have had only smooth experiences here, and this flagship post office for DC provides a valuable service. Yay for USPS read more

I love that sometimes they close at 7. Went to drop off a letter and Mr. Clarence was very nice! Even put me up on game with the stamps I bought! It's always nice to receive friendly service! read more

today this location was supposed to close at five, but before 4:50 PM the doors were locked. The customer service representative came to let someone out and proceeded to berate those of us who had arrived 10 or more minutes before closing, telling us it wasn't his responsibility to assist us if we couldn't get here earlier in the day. No possibility of using the automated kiosk, he just wouldn't let us in. Totally unprofessional. read more

Union Station has been slowly fizzing out. There is a revitalization place that is supposed to be finished 13 years from 2023. Until then, there will be phases of "life" in the building. The post office is one of the reasons to visit, besides Metro or Amtrak. The post office is small. The supplies are limited. The employees were polite. read more

USPS website has different hours compared to what the physical location has posted. See attachment. They are closed on Sundays and Holidays. read more

USPS - Hours as of Oct 08, 2024. - Post Offices Near Me - Washington, DC, District of Columbia

Been harassed by employees asking for me to get extra money order for them... Upper management might need to make some new hires or re-train employees absolutely inappropriate and unprofessional read more

Come to this location if you want your precious time wasted. So I went here early in the day thinking that it would be a quick and easy process to finish setting up the PO Box I already bought online earlier this week. Even though the attached picture(s) of a screenshot from several sources (the USPS website, USPS PO box paper application, USPS PO box online application) states that one "may also provide an additional acceptable primary form of identification as your acceptable secondary form of identification", the two gentleman employees at this location told me that because I did not have what was acceptable to them, I was not going to be able to finish setting up my PO Box. I asked for the manager; the manager was "out". It sounded like she was supposed to be there and had stepped out because they mentioned she'd be back by noon. I, unfortunately, did not have that much time to WAIT and be further inconvenienced. The two pieces of primary identification I presented were my U.S GOVERNMENT-issued U.S. Passport and DC-issued Driver's License. Both current. Both are photo IDs. One is "traceable to the bearer (prove your physical address)". Both are acceptable according to USPS, but not to these clearly competent USPS employees, I wonder why? read more

See all

Now the young man who assisted me was as helpful as he could be but at the end of the day he was still UNHELPFUL. I came in at 9am to cash a money order and to my surprise USPS locations do not carry cash and the only cash that they receive is from the customers themselves. Based on this logic if you only have cash then you better have exact change or else you're in for trouble. So I ultimately wasted my time and wasn't able to cash my money order. When I asked him to verify if the money order was valid he wasted about 10 minutes of my time to find a number, which he ultimately didn't know which number on the order to put in the system. read more

Beautiful Post Office. The wait can be long-ish, but it's truly not the fault of the employees. A lot gubment folk come here with lofty demands and waste 40+ minutes behind the counter actin' a fool. Workers attitudes can be hit or miss and depend on the time of day. Panhandlers sometime creep in the lobby and ask for change since Union Station is only a stone's throw away. Overall this though, I love this Post Office. It's pretty, clean and has a historic, regal look. :) read more

USPS - Dorothy Height is on the new Forever stamps #BlackHistoryMonth - Post Offices Near Me - Washington, DC, District of Columbia

If I could give a 0 I would. I have never experienced customer service like this ever in my life. I have never been treated like this by anyone in any establisbment. The lady with the blonde low cut who works here has always given me a hard time! Today I wanted to ship off my package and she tried to bully me into either paying priority mail or purchase another label for my package or don't buy anything at all. She REFUSED to charge me for ground shipping unless I paid for another label. Her attitude was the WORST! You would have thought I did something to her or like she knew me. Everything was so unwarranted. I decided to report her so I asked for her name and she nastily explained to me that because I had a priority label, I couldn't do ground shipping. I told her that I have never had that issue with anyone or any location before. She told me she wasn't going to argue with me because I can't understand basic information. She then called me stupid multiple times in a row yelling at me as I continued to walk back outside before things escalated further. If you guys ever go here, avoids this lady! She claimed her last name to be Miller. She would never give me a first name (hopefully she wasn't lying about her name). This was absolutely the most horrifying experience I ever dealt with. read more

Didn't have any of the three forever stamps I was looking for; but I was told one had not come out yet. This was post office in union station, but a few days later post office in temple hills had all three. read more

Fast service & near metro + union station! It was hard to find a usps open after work hours. Thankfully this one closes at 7 pm.

What is there not to like about a Post Office named after Richmond born Dorothy Irene Height. There aren't too many federal tributes to African American women and this one, right by Union Station is one of few. The thing that I love most about this post office is how old it is. It doesn't look nor feel raggedy but it looks unchanged by time. There are even hundreds of what appear to be mid-century P.O. Boxes. And today, I actually saw someone use one. Today I wasn't actually stopping by to drop a letter off. I buy my stamps online so I don't do that at the Post Office. I was in the massive hall trying to figure out where I should stand in line and I saw what I've never seen before. A self-service kiosk at a Post Office. Seeing that it was love at first sight. I was in and out con rapidez and back into the 60 degree first day of winter. p.d. I wonder if someone with a real camera or real photographic vision has taken good pictures of the interior. read more

Beautiful USPS location! Parking kind be kind of tough, but if you're in the area and need to send off some mail or purchase some stamps, this is a location that is worth going into. Service is extremely efficient and friendly, and the building itself is quite beautiful. Mr. Stan McKinney was just plain AWESOME, and he made my mail send-offs/stamp purchasing a very pleasant experience! :D +ask for Mr. Stan McKinney :D read more

See all

I just can not believe that I am about to rate a post office 4 stars. All my experiences with USPS weren't even close to that. But here I got great service and what I got here for. First the place itself, clean, organized, and when I entered I couldn't believe. Just 2 people waiting for their turn. Is this real? lol For past experiences, I just cant let myself rate USPS 5 stars. They did so many mistakes with mail delivery over the years. But here I got quick service, cheap, and what do you know, the next day the package actually arrived at here destination. read more

Best post office. Ever. M-F: 7AM to Midnight S-S: 7AM to 8PM Tips: Walking distance from Union Station. read more

USPS - Post Office - National Capitol - Post Offices Near Me - Washington, DC, District of Columbia

They could have more employees working, I have been here several times and there have only been two working. But, the two that are there have always moved pretty fast and are friendly, at least for postal workers. read more

This is my go-to post office b/c of its location and late hours. Service is quick here. The only reason I go to the Union Station branch is b/c they open earlier, otherwise I would go to this location every time. This branch is connected to the Postal Museum which is cool. If you need specific stamps, the museum has a stamp store! read more

As others mentioned, this is the only post office in the neighborhood that is open 7 days a week. What I really appreciate is the extended Saturday hours from 9AM-5PM because all the other nearby post offices close much earlier. There is no parking for this post office so it is best to walk through the entrance on North Capital Street. You can also go through the museum on First St NE and get the the post office via the basemen (longer route). When I go during the late afternoons, there is usually only one person servicing and there is always a line. We were trying to mail an international shipment and was told that we had to buy "white labels" for $.79 cent without any explanation. Apparently it was because we did not write the address on the envelope prior to giving it to weigh in. Pro Tips: Write the addresses on the envelope beforehand. Bring your own packaging tape. They do sell every mailing accessory you may need there but it will be extra $$. Using "first-class international" is always cheaper than using "priority mail" if you are shipping internationally--you will have to fill out a customs form prior to sending. If you have the weight of your package, it's easier to do everything online and print out your own shipping label to bring to the post office. read more

It was a little hard to find this post office. I came out of the Union Station and followed the sign. It was a little confusing because it is located around the corner. You may not spot it immediately but you just have to turn around the corner to find it. When I was here on a weekday morning, it was really empty. The staff who assisted me was the nicest post office staff ever! She was so nice that I could not believe it given my past USPS experience. The staff next to her, not so much. I just needed to buy a single stamp to mail out a letter and she was able to process that quickly for me. They do accept debit/credit cards as well. read more

I received excellent customer service from this USPS. The associate helped me determine which method I should choose to send my package in a way that would be economical for me. I did not have to wait in a long line and my visit was fast and efficient. Two thumbs up! read more

This is a pretty great post office. I have never waited in a crazy line, even during the holidays, and the extended hours (open 7 days from at least 9-5) make it very convenient. I think a lot of people don't know it's there and use the one that's in Union Station, but this is way better. The automated machine is even usually working! As an added bonus, if you don't get your fill of philately here, the Smithsonian Postal Museum is right upstairs. read more

When anything in all of D.C. has night-owl hours, I cry for joy. Even if it's the post-office. I love you, Post Office at National Capitol... thank you for being close to my house, to Union Station. Thank you for being big and pretty, and right off of the d6 line so that I can retrieve my packages and lug them back on the bus to my house! Oh, joy. read more

Since I lived in Capitol Hill and frequented Union Station every day I had to go to this post office several times and I have to say each time was a good experience. People here are always helpful, attentive, nice, and want to make sure everything is done right. There really aren't any hints of annoyance, frustration or anger in the service you receive here despite the some times very long lines. This is one of the only post offices I've been that still actually looks like a post office AND that is open until mid night most nights. If you live in Capitol Hill there's really no reason to go to any other post office. read more

This place gets 5 stars just because it's the only post office opened on Sundays. But it also deserves its stars for being a nice clean office with friendly and helpful staff. Other than that, it's a post office - what more do you need to know? Tip the entrance is on Massachusetts and it's connected to the Postal Museum. read more

This post office has the most generous hours in the city. The rest is pretty standard - grouchy employees, mystical and unwritten rules, and a severe lack of pens. BYOP - bring your own pen. read more

Not only is this post office open on Saturdays and Sundays until 5:00pm, but unlike other DC post offices, the people working there are friendly, courteous, and don't act like they hate their lives. One small drawback: there are no pens at any of the kiosks, so either bring your own or ask for one at the counter (I borrowed one, and they very firmly, but politely, told me to make sure I bring it back). The line went quickly, there were plenty of mailing materials, and the place was clean. Most DC post offices are absolutely atrocious, and should start taking some notes from this location. I dare say this is the only well-run post office in the entire District. read more

I agree with Dave L. This post office is great. The hours alone make it fantastic!! I love being able to get things mailed after business hours. PLUS- it is close to me. :) Hours: M-F: 7AM to Midnight S-S: 7AM to 8PM read more

Last-chance to mail out your IRS tax returns -- this location is opened the latest in the city -- until 7pm on weekdays. The line is long on April 15, be prepared. Pick your line: either for the counter or the self-service machines. Take note that the drop-boxes inside have cut-off times despite being open/still taking customers at the counter. See you all tonight! read more

I'm really sad that they've cut back on their hours drastically. It used to be open til midnight, then cut back to 9 pm, and now they close at 7 pm on weekdays. But, at least they're still open past 6 pm, and on weekends! Also, if all you need are stamps or to mail a package, the automated postal center in the post office is open til midnight. So that's still good. Just be careful if you need a particular box/envelope. I had to get a bit creative when there were no priority mail boxes to be found. I agree with other yelpers that the staff here are always friendly and nice. read more

Easily the best post office in the country, hands down. Open seven days a week, and that's not to mention how incredibly efficient the employees here are. It is unlike any other post office. It must be tried to be believed. The people here actually seem happy. As if they enjoy their jobs. Maybe it's because this is headquarters for them? Anyway, don't look a gift horse in the mouth. If you live in DC, this is the post office to use. Any day of the week. EDIT: Not as good the third time around. I don't think anyone likes being yelled at or getting banished to the end of the line simply for asking for a piece of tape to close a package. Not cool at all. Also, it's not so cool when there are people in line, but no one is helping customers. Trying to figure out why this post office is so hit and miss. Does it depend on whether the Postmaster General is upstairs? Who knows. But I'm deducting 2 stars. read more

Matthew A. 12/21/2013 HORRIBLE!! Service is slow.. Rude... Unprofessional.. Have lost several of my packages, letters and cards.. The manager is a complete dumbass. They don't care about you mail problems at all. Ms. Moody is just that! Tell you to use another location. If I didnt have to completely change my address and get a new PO box I would! read more

Pretty good post office. -Nice staff. -The employees aren't bad and try and keep the line moving. They try really hard to be efficient by the looks of things. -It's really pretty big and could have a couple more people working to keep the line moving, as sometimes the line gets long (5-7 people, which can be fifteen minutes). read more

It's open 7 days a week!!! They have 2, yes 2, drop bins and you can talk to live people 7 days a week. SCORE! Thank heavens it's in walking distance. Love this place. Plus, the packages always make it to the destination from here. Reliable and effective. read more