This location is really bad. Honestly an embarrassment to the United States Postal Service…read more Everything in it looks like it has been used roughly for at least 30 years. I like to support USPS over private companies, however they are not making it an enjoyable experience to use them. From a service prospective, 2 weeks before Christmas they only have 1 person working. She unfortunately can only do what she can. However, she clearly isn't even trained well enough to know where supplies are, as the label machine ran out of paper and she had to call someone to let her know where more was. Lastly, if they can't afford to pay more employees they should install a stamp machine here so you don't have to wait in line to buy stamps.

I have now been on the phone for an hour just trying to get somebody to answer the phone. It just…read morerings until they take it off the hook and a busy signal comes on the line. This post office is one of the worst in the county. Complaints are ignored, mail service is mediocre at best. After the mail runs our neighborhood takes to Facebook to redeliver the mail to the correct people. I have 5 packages that show out for delivery today. The mailman has already been through, (I was standing in my driveway) and 0 packages delivered. I tried to call the Farragut office to see if two trucks were running, but they won't answer the phone, as always. Pathetic.

The woman at the front desk is extremely rude and unprofessional. This was not my first bad…read moreexperience with her she has been disrespectful to me and other customers multiple times but today was the worst. While I was in line, a customer left and she sprayed Lysol all over the counter and loudly complained to everyone that she "hates when customers do that," even though he did nothing wrong. It was uncomfortable and unnecessary. When it was my turn, I asked for certified mail and she immediately started raising her voice at me and other customers, telling everyone to have everything ready. Her attitude was completely aggressive for no reason. After checking me out, she threw my envelope onto the floor. I was honestly shocked. I ended up leaving at that point, and as I walked out, she continued yelling to other customers about my "attitude," which was completely unprofessional. I only come to this location because it's the only USPS within walking distance, but based on repeated experiences like this, I would not recommend it.

The postmaster (and only employee) is very friendly and helpful. Hard to stand all day, but she…read moredoes it with a smile.

Dear US Postmaster General:…read more if you are looking for additional locations to consider for permanent closure, might I suggest THIS ONE, based solely on the woman working there at 9am Friday January 8th. Dear Readers, picture in your mind the stereotypical grouchy, unsmiling, overpaid Government employee, and you will know what I am talking about. I was 4th in line, witnessed her bossing around the poor man working with her, then getting bitchy with the man who shoveled out $80 to send a box overseas, but he didn't speak English. Hey, he had the right forms, and the $80 in cash, so who cares. And my crime? I am moving to DC, needed a PO box, and only had my Driver's license with me. Oh, and a wallet full of other ID's, but not my vehicle registration, because that was in my car, which was not in line with me at the PO, because why would it be? What is wrong with my credit card with a photo? It was good enough at another US Post Office? What about my Blue Cross Blue Shield card? What if I didn't have a car? Stupid, miserable postal cow. So I went to the very nice PO up in Cleveland Park where they were so nice, I felt as though I was home for the holidays. Nice man at the counter (cute in a postal kind of way), nice woman (Julie? Julia?) got my box all set up for me......

Well, really my one star is based solely on the one woman working today (8/11/12 @ approximately…read more11:40 am). I was using the automated postal center, and had two packages to mail. I was about to put them in the package drop, but then I read the note that packages over 16 oz cannot be dropped there (one of mine was). I knew there was one worker there, behind a closed door with a bell, as she was "helping" some other guy when I first came in. There was another couple that entered a few minutes after me and they were trying to figure something out about international mail. Another women and myself tried to assist them, before pointing them toward this mysterious door, behind which lurked an indignant postal worker, I would find. However, the postal worker was decent to the couple, so I figured I would try my chances. Before she closed the door, I dashed over to say - "Sorry, I have a question also." Why I started with that, I don't know, other than to appease the postal gods from tearing off my head. So I then quickly explained my dilemma (one package over 16 ounces, box says over 16 ounces is a no go, give to employee). She asks me if the packages are all ready to go. I said that they were, so she directed me to put them in the said box. I said "Are you sure?" - which was the wrong thing to say I found, as she became very defensive. She replied "ok", which I thought meant she was going to take the package, but then she was closing the door. I said "ok?" she said "ok, I told you what to do. Then you want to ask me if I am sure, this is my job." I said "Ok miss, I don't know why you have to be mean to me." She responded she was not being mean to me, but that I was questioning her integrity. I replied "Miss, I am not questioning your integrity, I just want to be sure you heard what I said about the weight." She responded that she had heard me because I repeated myself three times- which I had not. She then just closed the door on me, so yes I did say -in my normal speaking tone- you wonder why people do not like federal workers, it because they are all so rude. So I admit, not all federal workers are rude, but I have encountered my fair share of rude postal workers. I understand that my tax dollars do not go to them, unless it's a bailout, I do try to support government entities over private ones. And i support workers and unions. However, my experience with USPS really makes me question my thought process on this. If these rude postal workers worked at a private carrier, try would be fired in a few months. I would agree with Margot D who posted a review a few years back, that if in need of suggestions, the Postmaster General should close this branch-or at least remove this worker -as she is probably causing them to lose out on business. At least, they lost mine at this branch. All I am asking for here is some common decency-treat me, and the rest if your customers like humans. A little decency can go a long way in having returned to you.

A horrible experience. I spent at least 15 minutes in front of the clerk while she distractedly…read moreperused a box for stamps focussing more on her conversation with her fellow clerk about their kids, McDonalds, food choices and I can go on. Rude, unhelpful in explaining their products and a frustrating time waster. I was there for an hour to mail three priority packages with certified self addressed return envelopes. When the rating screen came up on the payment pos, she quickly forwarded to the payment screen so I was unable not rate her. I recommend Van Ness or the gentlemen at Macarthur Post Office who is truly helpful and a problem solver. I accomplished an identical task in a fraction of the time.

I would not go the xtra mile to post a review on usps but once they have lost an item over $1000…read morethat really got me No one cares and it's already over a mo now So frustrating

Wildly rude for no reason. Whether or not USPS relies on customer reviews for business, there is…read moreno reason to treat people like poorly. Management has a responsibility to step in and train the employees to treat people with respect.

After experiencing despicable customer service multiple times, I felt compelled to share my recent…read moreexperience. This particular post office is a low-volume location, but its proximity to my workplace means I visit approximately four times a year. The staff I have encountered clearly display that their purpose is simply to collect a check, nothing more. During my visit today, I waited to use the self-service machine to ship pre-labeled packages. A customer was having difficulty operating the machine, yet the two employees behind the counter were engaged in personal conversation and did not offer assistance. There were no other customers in the post office besides myself and the woman using the machine. After observing this for a while, I approached the male employee and asked if he could help by taking my packages. He informed me that I needed to wait for the other customer to finish and use self service, which I did. Meanwhile, I watched as he stood doing absolutely no work for the duration of the time. I hope they downsize and get rid of these slackers. USELESS

I went to mail something time sensitive at 4:15 p.m. on a Thursday. The metal barriers were already…read moredrawn, preventing customers from being served. You couldn't talk to anyone. There was no sign indicating an early closure. I went to another location.

Like many U.S. Post Offices across Washington, D.C., many comment on the "rude staff." Will they…read morerarely smile? Yes. Are they a little abrasive? Yes. Will they ask you to stand back if you're too close to customers in line? Yes. BUT if you have a good attitude and are nice, they will eventually warm up. Stopping in on a Friday afternoon in May, there wasn't a line. It's a narrow location, but sell labels, boxes, and even greeting cards. To ship a mug, I had to buy a label for 99 cents (two come in one purchase) and the worker quickly helped me. Off it went. There's street parking nearby.

Self service kiosk opens before the office. But it won't process/accept packages. That means…read morethere's no self service and I have to wait 40 minutes for the office to open. That's very frustrating.

Worst customer service I have ever received in a post office. Same situation for the customers…read moreahead of me.

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I'm back with another review. Some of these people are the height of incompetence…read more Bought an item that was shipped from Los Angeles. It left L.A. December 16th using Priority Mail. Tracking estimated delivery in Charlestown IN on December 19th. I signed up for tracking alerts. The package arrived in Evansville IN on December 18th. It sat in Evansville for a day then was sent right past the (Louisville KY) area to Cincinnati. Why, how stupid. The shipment sat in Cincinnati for a day and a half and then on December 20th sent to the correct USPS Regional Center in Louisville 30 minutes away from the final destination. It left Louisville early morning December 21st with no destination listed per Tracking. The package showed up December 22nd in Leitchfield KY two hours away from destination. As of this writing it's sitting in Leitchfield 3 days past the estimated delivery and not even close to destination and no estimated delivery date. OK I know the standard line, it's Christmas time and they're busy YA DA YA DA. If you bother to follow the tracking, busy has nothing to do with it, it's incompetence. Finally, I signed up for alerts and the ONLY alert I got was when the package arrived in Evansville. All other tracking was done manually because I hadn't heard from them. There needs to be a total housecleaning from top to bottom at USPS and replace these clowns.

Just wanted to post an update: This location will soon be closing, last day is 03/15/2024!…read more Now we will all have to go to Kalorama or 14th St NW

Would not ship my package because the lady couldn't balance it on the scale…read more Is it legal for a post office to not ship a package? Like isn't that what taxpayers pay them to do? They made me walk to kalorama. Don't depend on this place

I like that out of around 300 packages they only lost one (a product that was a part of the…read morepackage) unlike my previous po box where out of 100 packages at least 3 would go missing hoping I wouldn't notice. What made me give 2 Star is an attitude of one of the male assistants. He on purpose put me down in front the whole line of customers trying to make it seem like I tried not to pay overage fees ($3! ). When I walk to po box from I don't take my bag with wallet in it because one time I was robbed while walking with purse and I have ptsd from it. so I used to put the extra fees on my tab then pay next time when I drove and had my bag with me and noone ever said it was a problem. That day all of a sudden that man said it doesn't work like that. He sounded very annoyed. He said that I couldn't take my packages and everything he said was hinting that I was trying not to pay. I make $200 per hour as an influencer so it would be unlikely. What is likely is that that man was trying to feel more domineering by trying to put down a woman via being in charge of the Ups shop. Everytime he would give me packages he looked displeased for whatever reason but that day was when he let it out. I get a lot of products sent to me by the brands. I work 7 days a week to be successful at what I do. If that employee finds it triggering he might want to work at a career upgrade i nsteaf of belittling female customers.

I paid about $200 to have a package overnighted from this location. The following day, I got a bit…read morenervous when the tracking information still had not updated on UPS' website. Two days after drop off, I called the location and asked what was going on. The store associate had no idea why the system had not updated but admitted that delivery was now late and that I would be entitled to a refund after delivery completed. Finally, late that day, the status updated and the package was delivered (at least one day late). The following day, I called the local location to request the refund due to the late recovery. The store associate told me it would take several weeks to process, and that I should check back in several weeks if a payment was not received. Several weeks later, I emailed the store manager to request an update on the refund. He said all refund requests must be made within 15 days and it was too late and they had no record of my request. So to recap a) I was told to request a refund, b) I requested a refund the very next day *and was told to check back in several weeks* and c) after several weeks, I was told it was too late to get a refund. I like UPS, but do not use this UPS location. It's either poorly run or the staff lie.