Horrible! The worker here never opens up the store on time. You will wait an indefinite period of…read moretime for her to open the store. Go to another location

I have had good experiences at this post office. The employees seem dedicated to efficiency. They…read morereally help to move people along. I also feel like they have been helpful with finding the fastest and most economical shipping options. I am satisfied with this post office!

This location is really bad. Honestly an embarrassment to the United States Postal Service…read more Everything in it looks like it has been used roughly for at least 30 years. I like to support USPS over private companies, however they are not making it an enjoyable experience to use them. From a service prospective, 2 weeks before Christmas they only have 1 person working. She unfortunately can only do what she can. However, she clearly isn't even trained well enough to know where supplies are, as the label machine ran out of paper and she had to call someone to let her know where more was. Lastly, if they can't afford to pay more employees they should install a stamp machine here so you don't have to wait in line to buy stamps.

The two women workers at the front have a stank attitude for no reason. Being rude to people asking…read morefor help is not cute, especially if you're a worker.

Dear US Postmaster General:…read more if you are looking for additional locations to consider for permanent closure, might I suggest THIS ONE, based solely on the woman working there at 9am Friday January 8th. Dear Readers, picture in your mind the stereotypical grouchy, unsmiling, overpaid Government employee, and you will know what I am talking about. I was 4th in line, witnessed her bossing around the poor man working with her, then getting bitchy with the man who shoveled out $80 to send a box overseas, but he didn't speak English. Hey, he had the right forms, and the $80 in cash, so who cares. And my crime? I am moving to DC, needed a PO box, and only had my Driver's license with me. Oh, and a wallet full of other ID's, but not my vehicle registration, because that was in my car, which was not in line with me at the PO, because why would it be? What is wrong with my credit card with a photo? It was good enough at another US Post Office? What about my Blue Cross Blue Shield card? What if I didn't have a car? Stupid, miserable postal cow. So I went to the very nice PO up in Cleveland Park where they were so nice, I felt as though I was home for the holidays. Nice man at the counter (cute in a postal kind of way), nice woman (Julie? Julia?) got my box all set up for me......

Well, really my one star is based solely on the one woman working today (8/11/12 @ approximately…read more11:40 am). I was using the automated postal center, and had two packages to mail. I was about to put them in the package drop, but then I read the note that packages over 16 oz cannot be dropped there (one of mine was). I knew there was one worker there, behind a closed door with a bell, as she was "helping" some other guy when I first came in. There was another couple that entered a few minutes after me and they were trying to figure something out about international mail. Another women and myself tried to assist them, before pointing them toward this mysterious door, behind which lurked an indignant postal worker, I would find. However, the postal worker was decent to the couple, so I figured I would try my chances. Before she closed the door, I dashed over to say - "Sorry, I have a question also." Why I started with that, I don't know, other than to appease the postal gods from tearing off my head. So I then quickly explained my dilemma (one package over 16 ounces, box says over 16 ounces is a no go, give to employee). She asks me if the packages are all ready to go. I said that they were, so she directed me to put them in the said box. I said "Are you sure?" - which was the wrong thing to say I found, as she became very defensive. She replied "ok", which I thought meant she was going to take the package, but then she was closing the door. I said "ok?" she said "ok, I told you what to do. Then you want to ask me if I am sure, this is my job." I said "Ok miss, I don't know why you have to be mean to me." She responded she was not being mean to me, but that I was questioning her integrity. I replied "Miss, I am not questioning your integrity, I just want to be sure you heard what I said about the weight." She responded that she had heard me because I repeated myself three times- which I had not. She then just closed the door on me, so yes I did say -in my normal speaking tone- you wonder why people do not like federal workers, it because they are all so rude. So I admit, not all federal workers are rude, but I have encountered my fair share of rude postal workers. I understand that my tax dollars do not go to them, unless it's a bailout, I do try to support government entities over private ones. And i support workers and unions. However, my experience with USPS really makes me question my thought process on this. If these rude postal workers worked at a private carrier, try would be fired in a few months. I would agree with Margot D who posted a review a few years back, that if in need of suggestions, the Postmaster General should close this branch-or at least remove this worker -as she is probably causing them to lose out on business. At least, they lost mine at this branch. All I am asking for here is some common decency-treat me, and the rest if your customers like humans. A little decency can go a long way in having returned to you.

It's a rather impressive edifice, but the reality on the inside is decidedly underwhelming. The…read morelimited selection of supplies and slow service leave me with little wonder as to why USPS has been in trouble for so long. Their credit card machine was broken when I was there, and they said it wasn't policy for them to offer some packing tape to seal up a package. They did go ahead and do it, to their credit, but Fedex doesn't act like doing that is a favor. The bottom line is that the private shipping companies are just better for most purposes.

Don't come to this post office. The hours are 9am-5pm and I'm here at 9:15am and the doors are…read morelocked. No one is answering the phone. It's a ghost town.

United States Postal Service provided me with four star service today. The package I mailed…read moreJune15th never moved through the system. My tracking said it's been in limbo since June16! I finally called the customer service line because my mailman said they could put a trace on the package. The hardest part was due to my eyes. I had to enter the tracking number. I did get a wonderful employee named Dora. My package is being returned to me. She doesn't know why but the return process started (coincidentally) July 2nd. She signed me up for text messages so I can get texts regarding my return. It will be very convenient. She also offered to connect me so I could order more stamps when I said I need more. I rather go to the website and select what I like. I find that is a very convenient service too. I guess I'm just glad my mission for today is accomplished! I'm still a fan of USPS since childhood.

So, how inefficient can our postal service be? They keep raising rates but the service doesn't seem…read moreto reflect the cost. Once again, I was let down, I recently was away for about a month visiting my mom who is in poor health. I filled out the proper form and submitted to have my mail on hold and not to be delivered until I returned to pick it up. I did this at two USPS stations which serve my neighborhood. Thought I was fully covered doing that. Of course, when I got home my mail box was full and some items were left on a table in our building lobby. WTF??? When I went to the post office they had no answer other than to say my normal carrier was also out for a week. The replacement did not pay attention to my hold forms. Such a BS reason. Sounds like laziness to me, and ineptitude. All I received was a shrug and said they were sorry.

Like many U.S. Post Offices across Washington, D.C., many comment on the "rude staff." Will they…read morerarely smile? Yes. Are they a little abrasive? Yes. Will they ask you to stand back if you're too close to customers in line? Yes. BUT if you have a good attitude and are nice, they will eventually warm up. Stopping in on a Friday afternoon in May, there wasn't a line. It's a narrow location, but sell labels, boxes, and even greeting cards. To ship a mug, I had to buy a label for 99 cents (two come in one purchase) and the worker quickly helped me. Off it went. There's street parking nearby.

I went to mail something time sensitive at 4:15 p.m. on a Thursday. The metal barriers were already…read moredrawn, preventing customers from being served. You couldn't talk to anyone. There was no sign indicating an early closure. I went to another location.

WARNING THE DO NOT PROCESS PASSPORT APPLICATIONS AT THIS LOCATION DESPITE WHAT IT SAYS ON THE USPS…read moreWEBSITE. My wife and I booked an appointment to get our newborn a passport. Got there and was told they do not have an agent on staff and haven't for months despite what it says on the USPS website. Staff was very rude and unapologetic about the situation. They just kept pointing to a sign about walk-ins being available at the MLK library - NOT A SOLUTION TO THE PROBLEM. Don't waste your time - book a passport appointment at another post office (and call the office directly to confirm)

Self service kiosk opens before the office. But it won't process/accept packages. That means…read morethere's no self service and I have to wait 40 minutes for the office to open. That's very frustrating.

They're back! Four…read moreFREE COVID rapid antigen tests. Ordered on 9-26-24. Test kits arrived 9-28-24. Decent turnaround and very timely as I used four of my stashed kits over last week when I wasn't sure if my symptoms were a cold or COVID. Cold. Whew! Order kits here: https://covidtests.gov/

I'm back with another review. Some of these people are the height of incompetence…read more Bought an item that was shipped from Los Angeles. It left L.A. December 16th using Priority Mail. Tracking estimated delivery in Charlestown IN on December 19th. I signed up for tracking alerts. The package arrived in Evansville IN on December 18th. It sat in Evansville for a day then was sent right past the (Louisville KY) area to Cincinnati. Why, how stupid. The shipment sat in Cincinnati for a day and a half and then on December 20th sent to the correct USPS Regional Center in Louisville 30 minutes away from the final destination. It left Louisville early morning December 21st with no destination listed per Tracking. The package showed up December 22nd in Leitchfield KY two hours away from destination. As of this writing it's sitting in Leitchfield 3 days past the estimated delivery and not even close to destination and no estimated delivery date. OK I know the standard line, it's Christmas time and they're busy YA DA YA DA. If you bother to follow the tracking, busy has nothing to do with it, it's incompetence. Finally, I signed up for alerts and the ONLY alert I got was when the package arrived in Evansville. All other tracking was done manually because I hadn't heard from them. There needs to be a total housecleaning from top to bottom at USPS and replace these clowns.

I came in today with a large volume order, and I had excellent customer service from Brindee. Very…read morecalm and patient with my order as well as with the other customers who had to wait behind me. Appreciated the professionalism and the ease- not like most trips to the post office. Location is clean and looks well maintained.

Just wanted to post an update: This location will soon be closing, last day is 03/15/2024!…read more Now we will all have to go to Kalorama or 14th St NW

I like that out of around 300 packages they only lost one (a product that was a part of the…read morepackage) unlike my previous po box where out of 100 packages at least 3 would go missing hoping I wouldn't notice. What made me give 2 Star is an attitude of one of the male assistants. He on purpose put me down in front the whole line of customers trying to make it seem like I tried not to pay overage fees ($3! ). When I walk to po box from I don't take my bag with wallet in it because one time I was robbed while walking with purse and I have ptsd from it. so I used to put the extra fees on my tab then pay next time when I drove and had my bag with me and noone ever said it was a problem. That day all of a sudden that man said it doesn't work like that. He sounded very annoyed. He said that I couldn't take my packages and everything he said was hinting that I was trying not to pay. I make $200 per hour as an influencer so it would be unlikely. What is likely is that that man was trying to feel more domineering by trying to put down a woman via being in charge of the Ups shop. Everytime he would give me packages he looked displeased for whatever reason but that day was when he let it out. I get a lot of products sent to me by the brands. I work 7 days a week to be successful at what I do. If that employee finds it triggering he might want to work at a career upgrade i nsteaf of belittling female customers.

I paid about $200 to have a package overnighted from this location. The following day, I got a bit…read morenervous when the tracking information still had not updated on UPS' website. Two days after drop off, I called the location and asked what was going on. The store associate had no idea why the system had not updated but admitted that delivery was now late and that I would be entitled to a refund after delivery completed. Finally, late that day, the status updated and the package was delivered (at least one day late). The following day, I called the local location to request the refund due to the late recovery. The store associate told me it would take several weeks to process, and that I should check back in several weeks if a payment was not received. Several weeks later, I emailed the store manager to request an update on the refund. He said all refund requests must be made within 15 days and it was too late and they had no record of my request. So to recap a) I was told to request a refund, b) I requested a refund the very next day *and was told to check back in several weeks* and c) after several weeks, I was told it was too late to get a refund. I like UPS, but do not use this UPS location. It's either poorly run or the staff lie.