Customer service here is not only poor but abusive. In a normal workplace, this level of rudeness…read morewould be grounds for employment counseling, action or termination. I acknowledge the supervisor's belated help, but the frontline workers lack the maturity to interact with customers and it was personally offensive to be on the receiving end of this behavior.

Giving a one-star rating is too generous for this terrible post office. This mailman left a paper…read morefor me to sign on December 30, 2025, in order to receive my parcel. I signed it and deposited it in the mailbox the following day. He came by, lowered the flag, but did not pick up the slip or drop off my parcel. On January 2, 2026, the slip is still present, but no parcel has been delivered.

Claims that self service kiosks are open for use 24/7 7 days a week. Even painted on the doors…read more Twice in the past month I've come late to drop off packages for my small business and the doors are completely locked. Both front and back. Don't advertise a service you can't offer. Kinda funny how all the other local USPS locations I've been to are actually open 24/7 for kiosks...only this one has treated their customers this way. Poorly managed and poor service.

I live at 2300 Pimmit Drive and the post master is often late or does not deliver our…read moremail/packages. It is almost 8 pm on 1/2/26 and the post master still has not shown up. I'm expecting to receive several packages. Smh.

My latest visit reminded me why I usually avoid this post office. This location seems understaffed…read morefor the high volume of customer traffic. I came to drop off some prepaid packages. Parking was challenging and treacherous--every spot was full despite it being a weekday morning, and people were pulling out from in front of the store right into the lane for drive-thru letter drop off. Once I got inside, the box for prepaid mail was locked, presumably because it was full. There was a line of almost 10 customers waiting, with only two busy employees doing their best to handle the queue. I left my boxes in a pile on the front counter with other prepaid mail. But I honestly considered leaving and going to another post office, because everything here seemed so disorganized.

on Friday morning the 20th, I sent 3 boxes of books to London. Very efficiently. But I chose to get…read morea email for my receipt. It was sent, but I had a computer problem and did not get it completely. It cost $462, but I really need to get the tracking data. My email is jimedwards1@verizon.net and you have this on record at the Elm St. post office. Can you send me the email again? Jim Edwards

This place was fantastic. They made the change of address so easy. Brandi was terrific. We needed…read moreto show an old lease/voter card because the ID didn't match the old address, but that was clearly specified in the online notes. They made this very easy and quick.

- International package arrived on Monday afternoon (May 6th) while I was at work. Came home, got…read morethe usual pink slipper at the door. - Went online that evening, redelivery section which also offer me "customer picks up" option which I chose. I even wrote a note telling them to make sure the package stays in the post office for obvious reason, just in case. - The next day (May 7th, around 2:15pm) went to pick up the package here. Took them few minutes finding my stuff. An older Middle Eastern lady employee at the counter told me, the package is currently in transit for redelivery. I got furious right away, explained to her simply what I did online, PLUS pulled off my phone right at her face showing USPS confirmation email "We've received your request to pick up your package at a Post Office" - My request was plain and simple with a clear proof. That old lady pretty much ignored everything with ice cold expression and said "We are redelivery your package as you requested online" But if I chose redelivery option then she would've receive the date I wanted the carrier to redelivery my package. But it was pointless to continue arguing so I left. As a result, my package didn't even show up at all that same day. Of course. - The next morning (May 8th, 9am) I went to US Post Office here once again but right when they opened. They located my package within a second without any problem. That's the way it should be. But the main problem remains. Redelivery on the website is absolutely horrendous. Even when you choose an option "customer picks up". The automatic confirmation email will say customer picks up. BUT on the article detail it says requested REDELIVER as well as update on tracking number of your package, it will say "Redelivery Scheduled". So the best 0 star award goes to that older lady with ice cold attitude and her immature customer service, well deserved. ** One very positive note, an older Indian lady employee named Tika was the one helped me out with my package (May 8th, 9am) She was outstanding and very friendly. Thank you! **

I went for a new passport renewal on 4/2/2026 at 10 :30 am. I was seen on time. The young man who…read morehelped me was professional, courteous and helpfull.

It works. The area has large population density. Expect lines. That's just the nature of the beast…read more On a plus note fairly convenient location. Parking is usually not a problem. That helps when in the region. Employees are friendly. Appreciate the extra help last visit. My apologies for forgetting her name, but well done on sending a package for the holidays. You can buy stamps here. While we might not mail in the amount we used to, it's practical to get some when here.

Everything ! It's a great small station with friendly long term clerks on the counters.read more

Clean, well stocked, and the female professional behind the counter today (18 Oct 22 @9:12am) was…read morevery polite and informational. Definitely looking to get a PO Box from this location.

great service, especially considering that their workforce has shrunk and they are subject to lots…read moreof abuse. they are all very capable and do a good job. and yes, there is a parking lot. a free parking lot. i rarely have any problem finding a space.

I have used this post office quite a bit over the years. I believe it is the largest in the…read morevicinity. I write to say it is possible, unlike at many other venues, to find a space in their parking lot. Well, for that matter, it has a parking lot. That by itself may recommend it to you. The wait time is, in my estimation, maybe slightly better than at some of the smaller alternatives. I would not drive here just to mail a box. I would, however, plan a set of errands as one does, in order to use this facility in the course of checking off that list of to-does.

I have been coming to this location for years. YEARS! Sometimes the lines are long and sometimes…read morethey move at a brisk clip. What do you want, it's the post office for crying out loud. Regardless of line length, I always find the staff to be helpful, patient, and courteous. Today, I showed up with a rather large problem and it turned out to be my own fault. I was treated with grace and civility, and was offered solutions. Everybody can have a bad day, but most of the time my experiences at the Merrifield Post Office have been positive.

The Merrifield Post Office, using post office logic, removed all but one small drop box in the…read moredrive-thru lane. And without adding pickup times, this remaining box rapidly fills up. This morning, I stopped to mail four items, and found that the box was stuffed full. Not wanting to leave my items exposed to whatever, I tried retrieving them. Along with them came half a dozen of other people's mail items. Being a good citizen, I did the post office's work. Entering through the only operating door (for at least the last week), I dropped the entire batch inside. This would be a classic example of Zohran Mandami's definition of bureaucratic complacency on the part of the post office. The Merrifield Post Office is beyond disreputable and dysfunctional. My only reason for using it is convenience, but even that is becoming shaky.

I use this post office fairly often to mail pre-addressed letters and packages, which is a pretty…read morestraightforward process. I don't drop them in the pre-labeled box anymore though because a couple times they haven't been scanned so I do wait in line at the counter. Since they're one of the few post offices in the area open on Saturday, it can get pretty busy, especially since they only seem to ever have one person there on Saturday. They're a little better staffed during the week though so I try to stop by Monday to Friday.

On what is probably the busiest day of the year for USPS, I stopped by to mail packages and got…read morefriendly service from an expert. Even though I was out in less than 20 minutes, the friendly USPS worker apologized for the wait. This post office also handles passports, so if you see folks who aren't working the counter, they are still performing other work. Customer service here was stellar today. I've had some subpar experiences with the passport person in the past, so four stars overall. I'll keep coming back. And the building is beautiful! Lovely from the street and not so bad on the inside either.

They're back! Four…read moreFREE COVID rapid antigen tests. Ordered on 9-26-24. Test kits arrived 9-28-24. Decent turnaround and very timely as I used four of my stashed kits over last week when I wasn't sure if my symptoms were a cold or COVID. Cold. Whew! Order kits here: https://covidtests.gov/

I'm back with another review. Some of these people are the height of incompetence…read more Bought an item that was shipped from Los Angeles. It left L.A. December 16th using Priority Mail. Tracking estimated delivery in Charlestown IN on December 19th. I signed up for tracking alerts. The package arrived in Evansville IN on December 18th. It sat in Evansville for a day then was sent right past the (Louisville KY) area to Cincinnati. Why, how stupid. The shipment sat in Cincinnati for a day and a half and then on December 20th sent to the correct USPS Regional Center in Louisville 30 minutes away from the final destination. It left Louisville early morning December 21st with no destination listed per Tracking. The package showed up December 22nd in Leitchfield KY two hours away from destination. As of this writing it's sitting in Leitchfield 3 days past the estimated delivery and not even close to destination and no estimated delivery date. OK I know the standard line, it's Christmas time and they're busy YA DA YA DA. If you bother to follow the tracking, busy has nothing to do with it, it's incompetence. Finally, I signed up for alerts and the ONLY alert I got was when the package arrived in Evansville. All other tracking was done manually because I hadn't heard from them. There needs to be a total housecleaning from top to bottom at USPS and replace these clowns.