The self-service machine is down so you can't print postage or mail anything with it. Even when it…read moreis up, it's only available until 7 PM and not on Sundays. What's the point of self service if you can only use it during business hours? And the employees do nothing except stand around, they don't help anyone and the line never moves. i gave up and went down the street to UPS Store because I don't have time for this nonsense.

There's a reason this location has such a low rating. They are worthless. Chastity, a supervisor,…read moreis incompetent. She tried to TELL ME that my package was delivered to my mailbox when I have two perfectly good eyes and checked my mailbox 5 days in a row to find NOTHING HAD BEEN DELIVERED. She has and attitude, is lazy, and resolves your claims without actually providing any sort of resolution. She also refuses to escalate your issue beyond her poor effort. I have had 3 separate packages marked as delivered to my mailbox when in fact they weren't. The courier has repeatedly delivered them to the wrong mailbox. Because they were all marked as delivered to my mailbox, I have not been able to get a refund or replacement from the companies I ordered them from. One of the packages was over $150 worth of medicines that I had to pay for AGAIN. I have filed several complaints, requested additional searches, physically gone to the post office and the response I repeatedly get from them after "research" is that they were marked as delivered. The carrier and myself are the only two people that have a key to my mailbox, so if it was truly delivered, IT WOULD BE IN MY LOCKED MAILBOX. USPS confirmed that if the packages would not fit in my mailbox, they would be delivered to my door. I have a door camera, no packages have been delivered to my door, which is less than 10 feet away from the mailbox mind you. And no packages were IN MY LOCKED MAILBOX. All 3 of these missing packages would have fit in my mailbox as well as they were a few pill bottles or a small fabric knee brace. Instead, I have every USPS rep saying "they know their courier and he does his route" and "we spoke to the carrier and he said he put the package in your mailbox"......then how was the package removed if I am the ONLY OTHER PERSON WITH A KEY TO THE MAILBOX?! Your carrier is lying and you are lazy! Absolutely ridiculous the amount of money that this carrier and postal office's incompetence has cost me. Not to mention the amount of time I have spent filing claims, speaking to reps who have done absolutely NOTHING, and going to the actual post office. At this point, I will need to spend money on additional freight to have my packages shipped ANY OTHER WAY POSSIBLE other than USPS because of their ineptitude.

Everything ! It's a great small station with friendly long term clerks on the counters.read more

Clean, well stocked, and the female professional behind the counter today (18 Oct 22 @9:12am) was…read morevery polite and informational. Definitely looking to get a PO Box from this location.

It works for me. Occasionally have to ship eBay items. This isn't my favorite one, because it's…read morevery busy. Then again when you consider the area, that's going to cause this. Lots of people, and traffic on adjacent route 7. Parking can be a headache. Once in though, their rates are competitive. They are less than the other companies. Inflation is part of the equation. There can be lines. That's life in the big city. Friendly employees make a difference here. When I'm in the area, this has worked out ok.

came monday at 1....no one was there. came tuesday at 9 am....waited 15 minutes, no one showed up…read moreto open. WTF

I ordered rekey my mailbox of my condo because the key I have before but now I could not open my…read moremailbox.I called the Post Office and they told me come to Falls Church Post Office rekey my mailbox key. I ordered it and paid the fees but I did not receive any notice to let me know what day and what time I can meet the mail man to give me new key or any information at all.It over two week I called Falls Church office too many time but nobody pick up the phone during their working time. How we can get our mail if we can not open my mailbox. They should give me instruction how to get the key but no answer at all.

Claims that self service kiosks are open for use 24/7 7 days a week. Even painted on the doors…read more Twice in the past month I've come late to drop off packages for my small business and the doors are completely locked. Both front and back. Don't advertise a service you can't offer. Kinda funny how all the other local USPS locations I've been to are actually open 24/7 for kiosks...only this one has treated their customers this way. Poorly managed and poor service.

Average USPS, nicely located in the corner of the shopping center. Lines can be somewhat busy but…read morePaul does a great job servicing his customers quickly. I was out within 5 minutes of waiting even with a line. Besides the service, the location is a bit hidden so I wasn't crazy about that. I've lived in Alexandria area for over a year now and I'm just now finding out there was a USPS so close by.

If Paul is behind the counter the line moves smoothly. He knows what he's doing and he's quick and…read moreefficient. If he isn't there it's not so great.

My favorite post office. The service is always quick and the attendants are respectful,…read moreknowledgeable about different packaging types and handle your mail with care. Filling stocked with cards and boxes of all sizes. They don't run out of priority boxes like most places.

This is probably one of the best USPS locations I've been to. Service is so fast and the staff here…read moreare very helpful. It's a very small post office with still a decent supply of things you need for mailing your packages. 10/10 would recommend if you're in the area and need to send something.

Clerks were fantastic They were very courteous. They were…read morevery educated on their product. Thank you.

I went back to this post office and wow! Really depends who is working there. My most recent visit…read morewas great. Solid staff, helped me mail a special gift to a friend who is living overseas. Demystified the process to fill out the forms and send it. I really appreciated the experience and the diligence of the postal employee to take care of my mail and the other customers in front of me.

I've never had any issues with this location! The lady that is always at the front desk has been…read morenothing but kind and smiley! She even helped me find cheaper shipping for one of my gifts which I really appreciated.

I always feel bad to come in right before closing but the staff was friendly! Surjit helped me and…read morefor my first time I this post office I had a great experience. Thank you!!

I use this post office fairly often to mail pre-addressed letters and packages, which is a pretty…read morestraightforward process. I don't drop them in the pre-labeled box anymore though because a couple times they haven't been scanned so I do wait in line at the counter. Since they're one of the few post offices in the area open on Saturday, it can get pretty busy, especially since they only seem to ever have one person there on Saturday. They're a little better staffed during the week though so I try to stop by Monday to Friday.

On what is probably the busiest day of the year for USPS, I stopped by to mail packages and got…read morefriendly service from an expert. Even though I was out in less than 20 minutes, the friendly USPS worker apologized for the wait. This post office also handles passports, so if you see folks who aren't working the counter, they are still performing other work. Customer service here was stellar today. I've had some subpar experiences with the passport person in the past, so four stars overall. I'll keep coming back. And the building is beautiful! Lovely from the street and not so bad on the inside either.