The self-service machine is down so you can't print postage or mail anything with it. Even when it…read moreis up, it's only available until 7 PM and not on Sundays. What's the point of self service if you can only use it during business hours? And the employees do nothing except stand around, they don't help anyone and the line never moves. i gave up and went down the street to UPS Store because I don't have time for this nonsense.

There's a reason this location has such a low rating. They are worthless. Chastity, a supervisor,…read moreis incompetent. She tried to TELL ME that my package was delivered to my mailbox when I have two perfectly good eyes and checked my mailbox 5 days in a row to find NOTHING HAD BEEN DELIVERED. She has and attitude, is lazy, and resolves your claims without actually providing any sort of resolution. She also refuses to escalate your issue beyond her poor effort. I have had 3 separate packages marked as delivered to my mailbox when in fact they weren't. The courier has repeatedly delivered them to the wrong mailbox. Because they were all marked as delivered to my mailbox, I have not been able to get a refund or replacement from the companies I ordered them from. One of the packages was over $150 worth of medicines that I had to pay for AGAIN. I have filed several complaints, requested additional searches, physically gone to the post office and the response I repeatedly get from them after "research" is that they were marked as delivered. The carrier and myself are the only two people that have a key to my mailbox, so if it was truly delivered, IT WOULD BE IN MY LOCKED MAILBOX. USPS confirmed that if the packages would not fit in my mailbox, they would be delivered to my door. I have a door camera, no packages have been delivered to my door, which is less than 10 feet away from the mailbox mind you. And no packages were IN MY LOCKED MAILBOX. All 3 of these missing packages would have fit in my mailbox as well as they were a few pill bottles or a small fabric knee brace. Instead, I have every USPS rep saying "they know their courier and he does his route" and "we spoke to the carrier and he said he put the package in your mailbox"......then how was the package removed if I am the ONLY OTHER PERSON WITH A KEY TO THE MAILBOX?! Your carrier is lying and you are lazy! Absolutely ridiculous the amount of money that this carrier and postal office's incompetence has cost me. Not to mention the amount of time I have spent filing claims, speaking to reps who have done absolutely NOTHING, and going to the actual post office. At this point, I will need to spend money on additional freight to have my packages shipped ANY OTHER WAY POSSIBLE other than USPS because of their ineptitude.

Everything ! It's a great small station with friendly long term clerks on the counters.read more

Clean, well stocked, and the female professional behind the counter today (18 Oct 22 @9:12am) was…read morevery polite and informational. Definitely looking to get a PO Box from this location.

I ordered rekey my mailbox of my condo because the key I have before but now I could not open my…read moremailbox.I called the Post Office and they told me come to Falls Church Post Office rekey my mailbox key. I ordered it and paid the fees but I did not receive any notice to let me know what day and what time I can meet the mail man to give me new key or any information at all.It over two week I called Falls Church office too many time but nobody pick up the phone during their working time. How we can get our mail if we can not open my mailbox. They should give me instruction how to get the key but no answer at all.

Claims that self service kiosks are open for use 24/7 7 days a week. Even painted on the doors…read more Twice in the past month I've come late to drop off packages for my small business and the doors are completely locked. Both front and back. Don't advertise a service you can't offer. Kinda funny how all the other local USPS locations I've been to are actually open 24/7 for kiosks...only this one has treated their customers this way. Poorly managed and poor service.

- International package arrived on Monday afternoon (May 6th) while I was at work. Came home, got…read morethe usual pink slipper at the door. - Went online that evening, redelivery section which also offer me "customer picks up" option which I chose. I even wrote a note telling them to make sure the package stays in the post office for obvious reason, just in case. - The next day (May 7th, around 2:15pm) went to pick up the package here. Took them few minutes finding my stuff. An older Middle Eastern lady employee at the counter told me, the package is currently in transit for redelivery. I got furious right away, explained to her simply what I did online, PLUS pulled off my phone right at her face showing USPS confirmation email "We've received your request to pick up your package at a Post Office" - My request was plain and simple with a clear proof. That old lady pretty much ignored everything with ice cold expression and said "We are redelivery your package as you requested online" But if I chose redelivery option then she would've receive the date I wanted the carrier to redelivery my package. But it was pointless to continue arguing so I left. As a result, my package didn't even show up at all that same day. Of course. - The next morning (May 8th, 9am) I went to US Post Office here once again but right when they opened. They located my package within a second without any problem. That's the way it should be. But the main problem remains. Redelivery on the website is absolutely horrendous. Even when you choose an option "customer picks up". The automatic confirmation email will say customer picks up. BUT on the article detail it says requested REDELIVER as well as update on tracking number of your package, it will say "Redelivery Scheduled". So the best 0 star award goes to that older lady with ice cold attitude and her immature customer service, well deserved. ** One very positive note, an older Indian lady employee named Tika was the one helped me out with my package (May 8th, 9am) She was outstanding and very friendly. Thank you! **

This place was fantastic. They made the change of address so easy. Brandi was terrific. We needed…read moreto show an old lease/voter card because the ID didn't match the old address, but that was clearly specified in the online notes. They made this very easy and quick.

Average USPS, nicely located in the corner of the shopping center. Lines can be somewhat busy but…read morePaul does a great job servicing his customers quickly. I was out within 5 minutes of waiting even with a line. Besides the service, the location is a bit hidden so I wasn't crazy about that. I've lived in Alexandria area for over a year now and I'm just now finding out there was a USPS so close by.

Hand written note on the locked door at 2pm said "Out to lunch, will be back in an hour." No…read moredeparture time noted. Returned 30 minutes later still no employees. Bit late in the day for lunch and shouldn't there be a set time for all branches. Bit of a mess

My favorite post office. The service is always quick and the attendants are respectful,…read moreknowledgeable about different packaging types and handle your mail with care. Filling stocked with cards and boxes of all sizes. They don't run out of priority boxes like most places.

This is probably one of the best USPS locations I've been to. Service is so fast and the staff here…read moreare very helpful. It's a very small post office with still a decent supply of things you need for mailing your packages. 10/10 would recommend if you're in the area and need to send something.

Clerks were fantastic They were very courteous. They were…read morevery educated on their product. Thank you.

I went back to this post office and wow! Really depends who is working there. My most recent visit…read morewas great. Solid staff, helped me mail a special gift to a friend who is living overseas. Demystified the process to fill out the forms and send it. I really appreciated the experience and the diligence of the postal employee to take care of my mail and the other customers in front of me.

I've never had any issues with this location! The lady that is always at the front desk has been…read morenothing but kind and smiley! She even helped me find cheaper shipping for one of my gifts which I really appreciated.

I always feel bad to come in right before closing but the staff was friendly! Surjit helped me and…read morefor my first time I this post office I had a great experience. Thank you!!

I use this post office fairly often to mail pre-addressed letters and packages, which is a pretty…read morestraightforward process. I don't drop them in the pre-labeled box anymore though because a couple times they haven't been scanned so I do wait in line at the counter. Since they're one of the few post offices in the area open on Saturday, it can get pretty busy, especially since they only seem to ever have one person there on Saturday. They're a little better staffed during the week though so I try to stop by Monday to Friday.

On what is probably the busiest day of the year for USPS, I stopped by to mail packages and got…read morefriendly service from an expert. Even though I was out in less than 20 minutes, the friendly USPS worker apologized for the wait. This post office also handles passports, so if you see folks who aren't working the counter, they are still performing other work. Customer service here was stellar today. I've had some subpar experiences with the passport person in the past, so four stars overall. I'll keep coming back. And the building is beautiful! Lovely from the street and not so bad on the inside either.