Claims that self service kiosks are open for use 24/7 7 days a week. Even painted on the doors…read more Twice in the past month I've come late to drop off packages for my small business and the doors are completely locked. Both front and back. Don't advertise a service you can't offer. Kinda funny how all the other local USPS locations I've been to are actually open 24/7 for kiosks...only this one has treated their customers this way. Poorly managed and poor service.

I live at 2300 Pimmit Drive and the post master is often late or does not deliver our…read moremail/packages. It is almost 8 pm on 1/2/26 and the post master still has not shown up. I'm expecting to receive several packages. Smh.

came monday at 1....no one was there. came tuesday at 9 am....waited 15 minutes, no one showed up…read moreto open. WTF

It works for me. Occasionally have to ship eBay items. This isn't my favorite one, because it's…read morevery busy. Then again when you consider the area, that's going to cause this. Lots of people, and traffic on adjacent route 7. Parking can be a headache. Once in though, their rates are competitive. They are less than the other companies. Inflation is part of the equation. There can be lines. That's life in the big city. Friendly employees make a difference here. When I'm in the area, this has worked out ok.

I went for a new passport renewal on 4/2/2026 at 10 :30 am. I was seen on time. The young man who…read morehelped me was professional, courteous and helpfull.

It works. The area has large population density. Expect lines. That's just the nature of the beast…read more On a plus note fairly convenient location. Parking is usually not a problem. That helps when in the region. Employees are friendly. Appreciate the extra help last visit. My apologies for forgetting her name, but well done on sending a package for the holidays. You can buy stamps here. While we might not mail in the amount we used to, it's practical to get some when here.

A recent task made me realize that the difference between printing stores can be night and day,…read moreeven among different Kinko's locations. I am now convinced that only the staff at this particular Kinko's store in Northern Virginia truly understand how to enlarge a PDF drawing using a precise 1.77 scaling ratio (so that it perfectly matches the actual size of a plaque). I tried three other Kinko's locations (Tysons, Braddock Road, and Main Street in Fairfax), one Staples printing center, and one specialty print shop in McLean, and none of them knew how to enlarge a drawing using a fixed ratio. All they could do was print the PDF at its original size or fit the drawing to certain paper size. When this store experienced a power outage for two days, I had no choice but to try those other locations, and that was when I learned how limited their technical knowledge was. Modern printing tools clearly allow scaling by ratio, yet the staff at those locations either did not understand or did not know how to use this function. Some even asked me to provide separate width and height measurements, which would distort the image. A single scaling ratio should be applied uniformly to both horizontal and vertical dimensions to preserve the correct proportions. Once the power was restored at this store, I realized how fortunate I am to have access to it. It appears to be the only location capable of handling this task correctly. To clarify, this was a task that spanned several weeks, as I needed to edit the drawing multiple times. During that period, I worked with several employees at this location, and they consistently provided accurate and reliable enlargement services. With the exception of one employee who was unfamiliar with the process, nearly all staff members were able to apply a single scaling ratio to enlarge the drawing--unlike the other stores mentioned above, where no one knew how to do so. I would especially like to highlight Caleb for his patience, professionalism, and excellent customer service.

Wasted time on a trip to mail something to a P.O. Box. Website clearly states it is possible. Clerk…read moresays no. Someone is incorrect.

I had a sub-par experience that at least ended up okay…read more We came here to have them pack (only since we needed a larger box) several wrapped gifts and ship them. We thought everything went well, until the package arrived at its destination when I happened to be there and realized one of the gifts in the box was missing. If I hadn't been there, nobody would've known anything was missing. When I realized it was missing, I called the store and they first were going to file a claim. They then called me back to say they found the missing package and they were sending it to its destination for free. I appreciate them finding the package and resolving the situation. I'll come back here but next time I'll probably be sure and pack my own box rather than let them do so.

This is my go to ups store. Most of the time you walk in drop your package off and are done…read more Sometimes they have a line, big deal. They are friendly and helpful and I don't think you should hold them responsible for UPSs prices. Even if they weren't a franchisee, I don't think they'd let a random store set prices for their entire network. All in all a better experience than other ups stores I've been to.

This place was fantastic. They made the change of address so easy. Brandi was terrific. We needed…read moreto show an old lease/voter card because the ID didn't match the old address, but that was clearly specified in the online notes. They made this very easy and quick.

- International package arrived on Monday afternoon (May 6th) while I was at work. Came home, got…read morethe usual pink slipper at the door. - Went online that evening, redelivery section which also offer me "customer picks up" option which I chose. I even wrote a note telling them to make sure the package stays in the post office for obvious reason, just in case. - The next day (May 7th, around 2:15pm) went to pick up the package here. Took them few minutes finding my stuff. An older Middle Eastern lady employee at the counter told me, the package is currently in transit for redelivery. I got furious right away, explained to her simply what I did online, PLUS pulled off my phone right at her face showing USPS confirmation email "We've received your request to pick up your package at a Post Office" - My request was plain and simple with a clear proof. That old lady pretty much ignored everything with ice cold expression and said "We are redelivery your package as you requested online" But if I chose redelivery option then she would've receive the date I wanted the carrier to redelivery my package. But it was pointless to continue arguing so I left. As a result, my package didn't even show up at all that same day. Of course. - The next morning (May 8th, 9am) I went to US Post Office here once again but right when they opened. They located my package within a second without any problem. That's the way it should be. But the main problem remains. Redelivery on the website is absolutely horrendous. Even when you choose an option "customer picks up". The automatic confirmation email will say customer picks up. BUT on the article detail it says requested REDELIVER as well as update on tracking number of your package, it will say "Redelivery Scheduled". So the best 0 star award goes to that older lady with ice cold attitude and her immature customer service, well deserved. ** One very positive note, an older Indian lady employee named Tika was the one helped me out with my package (May 8th, 9am) She was outstanding and very friendly. Thank you! **

I needed a series of documents printed and notarized. The staff went above and beyond and got this…read moredone faster than expected. Thank you!

Wow, this UPS store was absolutely amazing that people who work there we're so helpful with the…read morefingerprint scanning and they went above and beyond to make sure my fingerprints were done correctly and I was in and out in 10 minutes. This is an entire different experience and I had two days ago at a different UPS store. I highly recommend coming here! The staff is incredibly nice and professional and so helpful!

I came 2 days in a row to mail back almost over $1500 worth of items. Brian and Zander worked both…read moredays. Brian is the employee who weighed and put labels on my items, Zander is the manager who assisted. Mu purcahse was tax exempt (I needed boes) and Zander tried his hardest, but for some reason the tax exempt function wasn't working. He was diligent about trying to get it to work, but that's okay. Brian carried the boxes I purchased to my car in the FREEZING COLD with a smile on his face and was kind, patient, and helpful. Both were there when I came back the next day and Brian was ready to work. They even let us use a dolly to bring in all our boxes. I will definitely return for their friendly service. Also, if you have AAA, you get a 5% discount.

Dropped off Amazon and SHEIN returns. Staff were super friendly and got me in and out in no time!!read more

I like this little location. Some may want that warehouse feel. Yet right in a busy area, this one…read moreis cozy and a good place to do E Commerce related business. The prices are going up. I'm going to have to re-evaluate my business, and look at UPS and FedEx. When shipping eats into your profit margins, it's only fair after all. My guess is those companies are higher cost now too. There's not a lot of parking here. Also it is extremely busy on Gallows Road. Do be cautious leaving, and my recommendation is take a right, and turn around if you need to. Also there's a traffic light that can work close by. A very nice staff here. Have found them to be professional and knowledgeable. This USPS offers all of their services too.

This is a convenient location. It is not usually busy and is easy in and out on Gallows Road. They…read morehave two outdoor mailboxes. The counter area is small and can only accommodate two customers at a time. I print out my own postage and then take it to the post office to obtain a receipt. Packages that are scanned in at the counter are covered by insurance and qualify to for the service guarantee. Packages scanned at the kiosk are not covered by insurance or the service guarantee. On a recent afternoon I was rhe only customer. The clerk refused to scan my package and told me I had to use the kiosk. As a result. I had to drive to the Merrifield Post Offce where they promptly and cheerfully scanned in the Packages and gave me a receipt. Not sure why we need a neighborhood post office if they are going to be rude and lazy. This is one location they could close and it would never be missed.