I use this post office fairly often to mail pre-addressed letters and packages, which is a pretty straightforward process. I don't drop them in the pre-labeled box anymore though because a couple times they haven't been scanned so I do wait in line at the counter. Since they're one of the few post offices in the area open on Saturday, it can get pretty busy, especially since they only seem to ever have one person there on Saturday. They're a little better staffed during the week though so I try to stop by Monday to Friday. read more

On what is probably the busiest day of the year for USPS, I stopped by to mail packages and got friendly service from an expert. Even though I was out in less than 20 minutes, the friendly USPS worker apologized for the wait. This post office also handles passports, so if you see folks who aren't working the counter, they are still performing other work. Customer service here was stellar today. I've had some subpar experiences with the passport person in the past, so four stars overall. I'll keep coming back. And the building is beautiful! Lovely from the street and not so bad on the inside either. read more

went to drop off a package at 3:45 pm - counter said closed until 4:15 pm and the self-service kiosk was broken

Spacious, generally friendly, clean, and conveniently located (not far from Clarendon metro). The feature I appreciate the most is the conveniently big box to drop off packages after hours (for anything larger than standard letters). Also love their self-service kiosks. If you come at the right time (avoid lunch break hours) there shouldn't be too much of a line. read more

US Post Office - Convenient box to drop off packages after hours - Post Offices Near Me - Arlington, Virginia

Friendly and helpful staff! Everything is clearly labeled and well organized. Recommend!

Came around 10:30 am on a Saturday to get fingerprint services. Pretty empty aka I was the only one there at one point. Even though it was empty, the lady at the front was very kind to me to direct me to where I needed to go. The woman in charge of the fingerprints was also kind and helpful when it came to what to do or if I had any questions. Service was fast too, probably took less than 10 minutes to do. I don't want to imagine how going to this place is like on more busier days and during peak times, but I appreciated my time here when there was virtually no one! Can confirm that going on a Saturday morning is nice since no one is there that early. read more

It's the post office. They take my packages and keep the line moving. Bad reviews seem to be from people expecting them to be a full service place finishing their package and giving free tape. Go pay UPS prices if you want that read more

Pretty good for a post office The line moves pretty well. read more

Severely understaffed. Need to hire more people it's unfair to the 1 person stuck with a huge line and passport photos.

Went here on 1/16/12 to pick up some flat rate boxes to ship some stuff from work to home in Vegas. It was within walking distance from work, so clearly, that's where I was going to go. Upon opening the doors, WOOSH! The smell of stale piss hits you in the face. I don't know if bums have been in here trying to get out of the cold, or what, but it was awful and the place was a filthy mess to boot. There is only one redeeming quality to this place. This post office would be a great place to take people who think socialized medicine would be awesome, because this is what their state hospitals would look like; filthy and smelly. Avoid! read more

US Post Office - 1/16/12 - Post Offices Near Me - Arlington, Virginia

This place is sooo slow and disorganized. I used the online system to hold AND deliver my accumulated mail when I returned home. My accumulated mail was not delivered. I took the printout (showing the mail was supposed to be delivered to me) to my closest branch to find out what happened. No explanation other than id have to ask a manager and id have to go to this location to pickup up my mail. Since parking is a,nightmare,in clarendon I asked if,they could see that it was delivered. No. I ask why? Of course I have to ask a manager that too. After getting to the clarendon branch another long wait. Look we citizens have little choice and have to tolerate the bad service..just be warned you are in for a long wait and no good,answers if you need to actually go to the post office either in clarendon or the ballston location. read more

Street parking can be tough in Clarendon, so it might be worth walking or metro since it's across the street from the Clarendon station. Clerks were not particularly speedy and the line got a little long, but all else seemed fine. read more

US Post Office - Post Offices Near Me - Arlington, Virginia

Awful experience at this hard to find Arlington VA post office. Before I came, I called to make sure that the fingerprints person would be there. After making an hour long journey, the woman was not there. They finally reached her and said she would come in after 30 minutes. One hour later she finally appears and without a required mask! Close contact was needed to do the fingerprints, which took at least 20 minutes! This woman should be reprimanded for putting the public's health at risk and for not being at work during work hours!! read more

This is the worst carrier service possible. Mail forwarding is a joke, after a bad experience with paid premium forwarding years ago we have paid someone to box the mail in flat rate boxes to our winter location. Decided to try forwarding again. Guess what? Missing mail or a month delay if it makes it at all. Time to call the supervisor again. read more

Will NEVER come back to this location. Didnt think I needed to check out YELP for going to the post office. But clearly, should have checked the absolutely abysmal ratings here. There was an pretty long line which I totally understand because USPS is dealing with short staffing. I was ready to wait. BUT someone pulled me out of line to assist me at the self service station which turned out to be broken and I had to stand there and watch the line move, and my turn in line come and go while she opened and closed it and entered in passwords. Finally she said sorry you need to get back in line and made me get in the END of the line. Two see star for the woman who helped me. She was all on her own and still pleasant as could be. read more

The absolute worst service a carrier was pulled off his route for tampering with peoples mail. The carrier name starts with the letter J took pictures of residence names just to tamper with the mail of residents who reported him. At the distribution center they are not delivering or sending out certain mail and misplacing mail. Informed Delivery is not reporting and missing mail also! The Post Master had a Town Hall meeting because of the ongoing mail carrier issues. The whole Arlington Virginia mail stations needs retraining and disciplinary actions and better service. Call to report carriers and distribution center to Consumer Affairs read more

Post Offices deserve a little "Yelp Love" too! I must say....WOW!.....I am shocked at all the negative reviews that I see on this US Postal Service location. I have used this location several times and my experiences have been quite pleasant. Actually, I would go as far to say that this location is one of the better post offices that I've ever visited in the DC, MD, and VA area! Yeah it's small and yes....there is the occasional postal worker at the clerk counter with major attitude.....but all my customer experiences at this location have been nothing but good encounters. Besides, it is not often that I would look forward to writing a review on a post office but in comparison to most in the city, why not give a thumbs up to a good one....and show some love?! The staff is incredibly nice and helpful. They genuinely greet you and seem to enjoy their jobs. Also, they are quick to offer assistance and tips for the best options to save a buck ($$$) when sending packages and mail items...... which I really appreciate. Unlike other post offices, this place is clean and doesn't look like a tornado blew through the place as with other locations in the area. If you want to send out your mail in a safe, clean place with great service then look no further. The only bad thing I can say about this location is that it can get very crowded during peak hours due to the small store space. And, having only one self-service machine certainly does not help the situation....especially when the person using the self-service machine before you is clueless and staring at the machine like it's a TV. LOL Seriously though, this Post Office is very organized and has competent-knowledgeable staff to get the job done.....minus the disgruntle employee that's about to GO POSTAL (no pun intended) attitude.....like at some of the other post offices around the city. read more

I can empathize with how rude and salty postal employees can be. Seriously, I totally get it. People are the worst. You guys probably come across the worst of us on a consistent basis. I've witnessed old people asking why you guys don't deliver mail directly into their hands anymore along with the bottle of milk. You got Amazon making your service look straight up stupid. What a time to be alive amiright? I get it. Be childish salty little pricks, and let that stress off your chests. But for the love of Morgan Freeman, you can do your damn job while being a pissy mcarshole. #Multitasking. We aren't expecting you to be pleasant, but we do expect you to accomplish the one and only thing you exist to do. Delivering the damn mail. read more

In spite of declining funding, our local USPS office continues to provide excellent service. We renewed our family's passports today in this office, Catherine was excellent. Truly appreciate your efficiency and expertise! read more

Don't bother to try and call on Saturday when it says your package was delivered but your security camera says otherwise. I just spent hours calling and finally came down to get an answer. No line - but she said they don't have a secretary working Saturdays so they don't answer the phone. They are terribly understaffed and they are nice when you are here. But this is silly. read more

Hate to call someone out but Catherine needs to be retrained or suspended. This woman and everyone in this store needs to have a Retrain everyone in proper customer service procedures. Awful experience. Help them understand that they need to help and ask good questions and help the customer understand. They also need to understand that what the typical post office employee knows is not common knowledge to the public. There needs to be a training regime in which the associate knows it by heart and if they don't they cannot work the front desk FOH. They need to be retrained so that they memorize a script. When the customer walks in, hello how can I help you? Oh you want ____ I can help with that. Or this isn't the location where we do that. I can give you some information about where that can be done, would you like that information? This is a great example of a solutions based method. So you can help people find out what they need, provide it to them and then give them what they want. If you can't find someone who can. Remove all barriers from the employees finding a way to help the customer. The people who work here are mean and just awful. They are just not good at being empathetic and understanding and helpful. They just want you out of there quick. This isn't how things should work. read more

Their passport photo machine/printer is broken here. I put in a mail hold for "### North Troy St" for a 6 day duration. You can't choose which post office holds your mail (unfortunately). When I came to collect, not only did they not have *ANY* of my mail, they brought up to me over 30 letters for DIFFERENT people at different addresses around my neighborhood. What a security violation!! I feel terrible for these other people too. Some letters are clearly wedding invitations or look important. They brought up mail from: 1210 N St, 1129 N Taylor St, 1301 N Troy, 1210 N Taft (multiple apartments), 1701 N Kent, 1320 N Veitch St, 2001 Clarendon Blvd (this one had the wedding invite), and 2100 Lee Hwy. Not one piece of mail belonged to me. I spent 30 minutes waiting for the mailroom to "call my carrier". Hence why I had time to separate the mail FOR THEM before giving all the other mail back. When the supervisor called back he informed me that my carrier had "retired", aka been fired because he's so incompetent. I spoke several times to this carrier and he was clearly disgruntled and spoke about how his supervisor wanted to fire him. So, I may be a victim of a disgruntled USPS employee that just threw out all of my mail or delivered it to other people!! The supervisor warned that they have a lack of coverage right now for delivery in North Arlington/Courthouse neighborhood, and it's the individual carrier's responsibility to pay attention to "hold mails" and "change of addresses". So basically, I paid for a hold mail, none of my mail was held in a place that's retrievable by me, and there will be no repercussions, because these are government employees. read more

ABDY is the man of that post office he is always helpful, and honest that guy returned me 80$ I have given extra by mistake and I wasn't aware about it for the passports fees Nicole always smiles to you and provides extra costumer service really outstanding To be fair all the staff of that post office are great and they deserved a million thanks Sincerely: Martah read more

I literally hate going to the post office so much that I have often paid more money just to take it to the UPS store. At the UPS store, if you bring in a package with the shipping label, or not, they will tape up your package for you, but this place will just continue to make you buy tape, and they're just rude. I get it, I would hate to work there too, but you're almost treated as an inconvenience for even walking in. Whenever possible, I go to the UPS store right down the street from here. read more

If I could give 0 stars , I would !! Catherine is the rudest person I have ever met in my life. She treats customers very bad and clearly is NOT HAPPY with her Job ! I came into the post office today to send out some mail per usual , Catherine just stood there for 5 minutes without greeting or acknowledging me , horrible customer service . And when I got to the counter she tells me she can't accept my mail because it is hard to read the ZIP CODE? Like are you serious ?! I literally changed it Infront of her and she tells me I have to go back home and make a new one .. very very disappointed in this post office employee and I really hope she fixes her attitude or else she will get no where in life ! Now I see why Catherine is so rude . Never will I ever again visit this post office in my life ! People BEWARE ! Take your business elsewhere!! These people clearly hate their job ! Will be taking this up to Post office customer relations as well because this behavior is intolerable ! read more

HORRENDOUS! I had a USPS case opened and forwarded to this branch to investigate mail carrier. They are IMPOSSIBLE to get in touch with (703-993-0072) and their phone is constantly off the hook and you cannot get in touch with them. I tried calling other post offices and they say they experience the same problem. REALLY?! HOW IS THIS EVEN ALLOWED?! WTF So I go in to check it out in person and they are THE WORST! Horrible customer service and could care less about anything as long as they collect a paycheck. It's people like this that give government employees and government entities a HORRIBLE REP. #disgusted Because a missing package that you paid for should be stressing enough.... read more

I visit the post office more than the average person. At least 3 times a week. This used to be my favorite post office in the area,but lately they've been slacking. There's been a major decline in ethics preforming and customer satisfaction. At least for me. The best part about this location is it is open 24 7. There is a self service machine and you can buy stamps or pick up supplies any time. This is great if you work 9 to 5 and have a hectic commute. There's also an ample lighting huge, space in this office and well lit. The disability access is good. I like the fact that it's well lit and a ghost town at night. However you may come across a someone who is down in their luck,drunk and is crashing in the lobby overnight. I believe this location also has several small PO Box's for rent. I can't remember the price but last time I inquired I was surprised at how costly they were. Also at this time if you are applying for a passport you need to make an appointment. You used to be able to just walk right in. The self-service machine is whack. It does not always give you the correct weight and best rates available. This results in having a postage due on your packages,being returned or held at their place of arrival. I don't know what's up with the mail carriers from this location. They are either exhausted,overworked,dyslexic or just don't care. Their mistakes have easily cost me over $1,000 in errors. Including losing my visa and passport! They have delivered me other peoples personal mail. It wouldn't be a big deal if it were just junk mail,but I'm talking credit card,bank statements and birth certificates. This is not cool! They have also failed to deliver my mail. My parcels have been improperly scanned and delivered to the wrong area on several occasions. There is a phone number for this location however,if you call you will never get an actual person. The phone will just keep ringing. The employees who work at this location aren't too chatty but they're not as bitter as some of the others I've dealt with in the past. I might say some are a bit jaded. Some have been more helpful than others. All of the times I've needed to speak with a supervisor there were available. Nor were my calls returned. For this location I would say use at your own risk! read more

Writing a review about a post office? Yup. This Post Office is garbage. Their customer service is terrible and the delivery guy in our neighborhood is even worse. I've personally witnessed him tossing packages onto people's door steps as well as mine. I've confronted him about it after watching him do it and he just turns and looks at me and then walks away. Truthfully, I don't even know if he speaks english. Secondly, we'll get mail that isn't even remotely close to what our address is. I've gotten birthday cards, bills, packages, and lots of other stuff with names and addresses that doesn't even resemble our address. I'll put return to sender back on the packages/letters and put them back in the mail only to find them back in my mail box that evening. I've filed 2 formal complaints with the USPS for these particular incidents and nothing has been done. Perhaps if I film the delivery guy doing this, put it on youtube, and then submit it to the Post the USPS will get it. The worst part is their general customer service is just as bad. They don't care. It's no wonder that they're becoming obsolete. read more

Worst post office anywhere I've ever lived. Workers are slow as molasses. Endless delivery problems - temporary holds not executed correctly, getting other people's mail (including school's bank account and someone's credit card), mail coming after 6 p.m., lost mail, and more. So bad, I've been to other local branches where they've acknowledge that it's a bad branch. Talked to the station manager, call the 800 number, no one cares. Avoid. read more

I like to consider myself a savvy consumer, and I know a great deal about shipping and packaging that I could probably run a post office out of my home. With that said, I always feel like hopping over the counter and helping out the workers whenever I come here and see the typically 10+ customers waiting in line. I only come here as a last resort, when my transaction is so complicated and/or important that I can't complete it online. The workers move at such glacial speeds - it's overwhelmingly unimpressive. Sometimes, while waiting in line, I find myself staring at the paintings high up on the walls and wondering why anyone would have worn such devastatingly ugly wigs. The one star is for the automated postal center, which customers can use if their transaction is simple (like buying stamps), except the machine has been known to run out of stamps. The second star is for their plentiful stock of slips and Priority Mail boxes in the lobby. If you ever find yourself needing assistance at this post office, be prepared to wait... for a long while. read more

Beware if this branch!!! I applied for a passport and they messed up my application- typed in wrong info, forgot to tell me to sign in front of them and sent application in without my signature, therefore I have to return and redo everything because they can't hire competent workers! This is no joke- I needed my passport to travel, but now I have to cancel my tickets because of their mistakes!!! This is horrible! They all should be fired!!! read more

I don't even understand how it's even possible these days to have such an amazingly poor shipping service experience with all of the technology available. Step up from the past please , we need you here read more

This post office is rediculous. It took ONE HOUR to ship a record to the UK. The people there are representative of the government worker stereo type. The workers are clueless, whiney, slow, and really dumb. It amazes me that people like that can put on clothes, make it work, and feed themselves everyday. The woman did not know wtf she was doing and needed everything repeated at least 3 times. If you are interested in doing a documentary of the US postal service, this is the place you should be filming. It's absurd. The interior of this post office is old which is fine, for a small post office that has been there a long time. But seriously, get some better workers. Looks like there is a small section for PO boxes when you walk in on the right. There is not much in terms of shipping materials and lines are always long - out the door. I will never, ever, ever, ever, ever go to this make shift post office again. Save yourself from pulling your hair out. Go to the post office on Washington Blvd instead. It's right around the corner from Clarendon shopping area at this address: 5877 Washington Blvd Arlington, VA 22205 (703) 536-6486 read more

Overall not a bad post office. It's clean and always stocked with the boxes you need. Some of the staff can be a little direct but they aren't rude and will help you if you can wait in line and be kind. read more

US Post Office - Post Offices Near Me - Arlington, Virginia

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Came here to pick up an item and they were extremely surly with me over the fact that it had been two days since I got the notice in the mail. They told me that the item was about to be discarded even though the notice said I still had a week to go. Then one of the employees demanded to know why I hadn't picked up the item on Saturday and asked what was in the package. Extremely unprofessional! I was perfectly pleasant to the staff but they were downright rude and unhelpful. Trust me, USPS employees, I don't like coming to the post office any more than you like for me to. I never thought I'd say this, but even FedEx may be a better option. The Post Office over in Courthouse is much friendlier, in my experience. Don't come to the main office unless you have to. read more

If you try to get your passport here, show up at least half an hour early and keep reminding them that you are there for your appointment.  I accidentally went to the wrong Post Office for a 9:00 appointment, which threw me off schedule. Then I got lost trying to find the place. I called to get directions and no one answered the phone at 9:00 or 9:05. I finally had to ask someone on the street if they knew where it was, and it turns out I was literally half a block away and just had to cut through a plaza to get there. I got there at 9:15. A man was gabbing on the phone in the back--probably why no one answered the phone when I called. The woman behind the counter said to wait. 15 minutes go by, then they say they "are booked" and "have to respect the schedule." They told me it takes them 30 minutes to process a passport. Now here's some logic. I got there at 9:15. If it takes 30 minutes, then I should have been fine as I should have had the whole timeframe between 9 and 9:30. But no, they book appointments in 15-minute increments, and someone was there at 9:15, too, so they took that person first. Then while I was STANDING RIGHT THERE waiting, they skipped me and took the 9:30. In other words, they made me wait so long that they could no longer fit me in. THEY made me miss my appointment, and then got snotty with me as though it was my fault! I asked if someone could reschedule me as long as I was there. The woman behind the counter pointed at someone who was cleaning and said "she can help you." I waited. And waited. The woman was meandering around with a rag and wouldn't stop to help me. It's a good thing this was not any kind of emergency because the people there are thicker and slower than molasses in January. The best part is that when I went back to my local post office to let them know that if anyone else comes in there by mistake to tell them to just reschedule their appointment at a different post office, they asked me if I knew who was there in a way that implied that they had heard of the lousy customer service there before. They also said that it is not true that it takes 30 minutes. It takes 15 and they should have taken me. TL;dr: Lackadaisical, uncommunicative, and unhelpful. They're lucky I'm no longer a contractor at USPS HQ, because I'd really have to mention this to someone over there and get a few people in trouble. read more

The good thing about this USPS is the location - easy to get to and a nice big place. But the service sucks and and the moves awfully slow. But I feel the staff has a very arrogant attitude when helping customers. Hello, If we knew everything we had to do, we would not need the employees! Little wonder the USPS is going broke and shutting down the offices. read more

Staff went out of their way to help me after hours when I had issues finding packing tape!

I like that this post office offers an automated kiosk machine. I think the parking availability could be further enhanced but is better than most offices along Wilson. This is across the street from the Wells Fargo bank. I love the architectural facade of the building with its gold dome except that one could mistake this for a bank instead of a post office. Overall, the automated kiosk makes sense to use especially after hours. read more

US Post Office - Post Offices Near Me - Arlington, Virginia

This place has got to be the worst customer service I have ever experienced. I already dread going to the post office but when I got there had everything packaged up they made me wait out of line again just to tell me that after all that I had the wrong Packaging. I don't know why the people at the counter have such bad attitudes and are so unhelpful you would think that with the US Post Office struggling they would have better customer service. Never coming back to this place human interaction is supposed to be pleasant and helpful I guess I'm better off just doing everything online. read more