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    US Post Office

    2.7 (72 reviews)
    Open 8:30 am - 6:00 pm

    Services - US Post Office

    Shipping centers

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    Photo of Peter C.
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    5 months ago

    They let me in right before closing and John changed the packing box for a cheaper rate. Very helpful!

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    Photo of Jon L.
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    1 year ago

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    11 months ago

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    2 years ago

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    7 years ago

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    Photo of Ms. A.
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    8 years ago

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    6 years ago

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    8 years ago

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    3 years ago

    John and Dana do superior work at this post office in Factoria. They really know what they are doing.

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    16 years ago

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    Photo of Calvin D.
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    5 years ago

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    11 years ago

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    8 years ago

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    13 years ago

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    9 years ago

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    16 years ago

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    13 years ago

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    12 years ago

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    Photo of Ryan R.
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    16 years ago

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    9 years ago

    Not many people in line, front desk was helpful and friendly, and the place is cleaner than the other post offices.

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    7 years ago

    Thanks, John, for making this such a pleasant experience. Very charming and professional-- keep it up!

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    Photo of Pierce D.
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    12 years ago

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    7 years ago

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    Photo of Tiare V.
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    9 years ago

    Ben is the best, he's so nice and super fast. I prefer this post office over surrounding areas because of how fast it goes when he is there!

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    17 years ago

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    16 years ago

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    16 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    John and Ben are always welcoming me with smile and they are super professional and amazing people!

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    US Post Office - Outside

    US Post Office

    (12 reviews)

    This post office is closed to any business except for residential customers coming in to pick up…read morepackages. The clerks are not happy to see you. The last time I was here, I was second in line. The clerk closed the door in my face after helping the lady in front of me. I yelled out "hey" and knocked on the door to get her to help me. There are signs posted everywhere that they are closed to the public and to go to the Bel Red post office if you have any business at all besides getting a residential package. The building looks like a prop from a WWII movie - really needs major renovation. The parking lot is large but needs to be repaved with a lot of loose gravel and holes.

    I mailed an item that I purchased on Amazon via USPS in Bellevue in mid September. apparently the…read moreitem never got to it's destination as I have not received a refund. unfortunately I could not find my tracking number. so I went to the Post Office where I mailed the package and gave the approximate dates ( 5 possible days in September) The guy named MJ checked their system for 3 days and refused to check for the other two days. it took him less than 15 min to do it! and when I asked him to check their system for other two days, he refused and arrogantly said that I should have kept my receipt and walked away. you'd think USPS staff would do everything to locate the lost parcel that they carried! they lost my parcel and because I didn't have my tracking number wouldn't take 10 min to look up their system to find the tracking number! zero customer service. no wonder the congress wants to shut down USPS. people are increasingly using private carriers because USPS has proven to be incompetent. when I asked the next clerk the name of the man or his supervisor, she said his name is MJ and they don't give full name! well they lost a customer and will do more with no customer service or curtesy.

    US Post Office

    US Post Office

    (70 reviews)

    THEY LOST MY PACKAGE! Magically found it after two weeks, then sent it back to sender! Had a…read morepackage coming from a friend in France. I had to sign for it but since they tried to deliver during work hours they left the tag in my mail box. I chose to pick up at the post office the next day. After 15 mins they came back saying they couldn't find it. They said when they find it, they will just place it in a parcel locker. Two days later and still nothing, went to the post office, had a different person look for it, once again, couldn't find it. She was even trying to put the blame on me, saying I shouldn't have responded to the tag and just left it alone! Makes no sense! This went on for two weeks, post office visits, phone calls (which they usually wouldn't answer), then the tracking changed to return to sender. This post office is so careless and untrustworthy. They knew I was trying to find this package, yet instead of contacting me (which I left my number and email to multiple people there) they decided to just send it back. Think twice before using this location for anything.

    I obtained an appointment to get my kids passport done here, and am impressed with the…read moreprofessionalism of the staff here. I didn't get his name but he was an older Asian man. Very helpful, efficient and nice. Upon arrival, there's signs to let you know where the passport office is at. It's located at the left, next to the counter. Just ring the doorbell once and someone will come get you. Make sure you arrive at the appointment 10 mins early to account for the wait time. They also take photos here for you for an additional charge of $15/per photos, so that's pretty convenient. He explained the process and will make photocopies of the documents for you. I would totally recommend this location for passport needs.

    Newport Hills Mailboxes & Shipping Center - 300+ Mailboxes Available

    Newport Hills Mailboxes & Shipping Center

    (15 reviews)

    Poor service and rude people who work here has no integrity. The package was lost and they did not…read morehonor the promise to replace it. These people are so small they will do whatever they can to screw and lie because they live a miserable and sad life. They are also manipulative and plays annoying little games because they are so bored with their petty lives.

    I always try to patronize small, neighborhood businesses rather than the big chains, when I can…read more And I'm usually forgiving of one-time problems and give businesses a second chance. Sadly, while this place may have been a great place to patronize in the past, they are now overpriced, understaffed, and I will no longer use their services. First, the good: the reason this is two stars rather than one is their honesty. Of the three times I have tried to use them, the lone attendant behind the desk has been up front on how expensive they are and offered great suggestions on how I could save money by patronizing other businesses. Room for improvement: Staffing. There is only one employee there, and frequently more than one customer waiting and/or the phone ringing (the case on all 3 of my visits.) On two of the three occasions I visited, I wanted specific price quotes to compare options, and wasn't even given a number. "An arm and a leg" was given on one occasion; on another "twice as expensive as going to USPS". While both estimates were effective in helping me choose less expensive options in other stores, they did not help me decide whether it was worth my time to make another stop. I got the impression that the employee was lazy and would rather turn business away than have his employer make income. (To be fair, he was probably just being honest and trying to be helpful. But it's a sad statement for a business when your own employees help customers by sending them away.) Room for improvement: Options. I'm used to independent mailing centers offering multiple services and quoting you the best option for your parcel. But here, the only options are USPS and FedEx (and they'll take prepaid UPS boxes for a fee). USPS costs more and takes longer (they wait for a daily pickup) than driving 2 miles to the actual post office, and FedEx options are limited and expensive. Again, the employee will helpfully tell you where else you can save money. Yay honesty. In contrast, I've received wonderful customer service from the UPS Store in Newcastle, and USPS Post Office and FedEx ship center in Factoria. They are amply staffed, have cheerful customer service, and actually want your business.

    US Post Office - postoffices - Updated May 2026

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