I am back updating the review for the passport renewal for my kids. I had to book a month ahead for an appointment, however you should also know that they do walk-in every Tuesday to Thursday from 8am to 9am, with 15 mins for each person. That means that they only take 4 applicants per day. Hot tip: come before 8am, as they will hand out a ticket for you to be seen, otherwise your best bet is to try another day. Unfortunately this renewal was not successful as the first, because I did not my bring everything that was required for my daughter so we went back for a walk-in. Luckily, we were first and I forgot her passport card, Thomas, the passport processor at the Renton Highland location allowed us to run home to get it while he process the others. I'm writing this review so I will remember it for next time. Also, if your minor is over 16 at the time of the application, it will be a 10-year passport, under 16 is only good for 5 years. read more

These lasy ass workers returned my package without my authorization back to the usps office and my package is now on the way back to the seller I never asked to pick it up at the post office the mailbox driver just didn't wanna finish there delivering read more

This post office has taken a beating. I've only been here a couple times after hours to drop off mail or use the self-service machine, but it's been smashed by someone and has had a sign for over a week that it's out of order. The drive up mailbox is a bit past the main entrance on the left. read more

US Post Office - Self-service machine busted - Post Offices Near Me - Renton, Washington

THEY LOST MY PACKAGE! Magically found it after two weeks, then sent it back to sender! Had a package coming from a friend in France. I had to sign for it but since they tried to deliver during work hours they left the tag in my mail box. I chose to pick up at the post office the next day. After 15 mins they came back saying they couldn't find it. They said when they find it, they will just place it in a parcel locker. Two days later and still nothing, went to the post office, had a different person look for it, once again, couldn't find it. She was even trying to put the blame on me, saying I shouldn't have responded to the tag and just left it alone! Makes no sense! This went on for two weeks, post office visits, phone calls (which they usually wouldn't answer), then the tracking changed to return to sender. This post office is so careless and untrustworthy. They knew I was trying to find this package, yet instead of contacting me (which I left my number and email to multiple people there) they decided to just send it back. Think twice before using this location for anything. read more

Really appreciate my local post office. The staff is always friendly and helpful, the location is easily accessible, supplies are well stocked, and the site itself is clean and welcoming. read more

I can't say I frequently went to any USPS location before as I never had a need. With the on-going lockdown, though, I have been here multiple times since my apartment complex office is no longer accepting packages. Now any package shipped USPS that can't fit in the tiny mailbox is sent to this location and honestly I've always had a pleasantly efficient experience. The USPS location is socially distance ready and aware. Red tape marks on the floor clearly show people where to stand. Large plexiglas dividers separate the workers from the customers. All the employees wore masks and the overwhelming majority of customers did as well. The line moved very quickly each time I was there and I was in and out within five minutes. I was also impressed with how everyone was behaving. Everyone followed the signs. There was no crowding. People kept their respectable distance while going about their business. Everyone was polite. It was extremely refreshing! read more

I booked a passport appointment at this place a month ahead. The night before the appointment I received a email from someone at this office telling me the appointment is canceled because passport clerk is out. I already asked time off from work, prepared to get there early because it a 45 minute drive for me. It's simply not right canceling an appointment like this at the last moment. Service at this place really sucks. (Update: the office called me and explained that there was only one qualified clerk can work on passport application, and they wanted to inform me by phone but didn't get through. It's overall still pretty bad service because to book a new appointment it would be a month away. I am updating this review from 1 star to 3.) read more

I've been waiting for a package from eBay for a few days and received an email saying it was delivered to the leasing office of my apartment yesterday. However, the leasing office has not been receiving packages since Covid started to avoid unnecessary foot traffic in and out of the building. I checked my mailbox and parcel locker yesterday and today and even checked in with the leasing office to make sure it wasn't delivered to them and there is no package to be found. I called customer service today and was literally on hold for 2 hours before I talked to a human being. The gentlemen said, "you're tracking number says it was delivered." Are you kidding me? I wouldn't have spent two hours of my life waiting on the phone if I had actually received my package. He filed a request with this Highlands USPS location and I received an automated email from Brian Donald stating they will investigate. I'll update my review once I get more information. Crossing my fingers that my package will show up. read more

The worst ever. There is an short hair female staff, probably the rudest one I have ever met. I'm using a platform to sell my stuff and the platform provides shipping label, which I have no option to change anything on. That staff keeps yelling the package is overweighted even after I explained to her. I have shipped over 50+ packages in this way an there was no problem at all, I guess it's just my bad luck to encounter her. I don't know where she got her attitude or what kind of dissatisfied life she had today, I will definitely avoid seeing her again. read more

US Post Office - Post Offices Near Me - Renton, Washington

I've been very pleased with this Post Office, they could be a little slow but other than that, their customer service is excellent, I use a POBox here and get notified via email when I get mail in my box, that way I don't have to waste time going there when I have no mail, they also receive packages from non-USPS like FedEx or USP using the street address. Only disapointment is, can't renew passports at this branch, other than that all other services are provided. read more

US Post Office - Post Offices Near Me - Renton, Washington

Never had any issues at this post office. The staff have always been nice and patient and our local postie is amazing.

terrible terrible terrible - long lines one person only and won't answer work room bell to simply pick up something on hold. If you like standing in lines that never move this is the place for you read more

The lady manager (Black short lady) at this location is def power tripping. I go to post offices 2-3 times a month. And ever since Covid I've been using the self check out more often since I want to get in and out as fast as possible. But for some reason this lady today told me that it is not allowed to use the kiosk if the box doesn't fit. Mind you I've been doing the same thing for months, and the kiosk even says "your box is too big would you still like to continue" so I would like to know who is wrong in this scenario. Because I've been to plenty of post offices and I have never been told that. They actually encourage it when the lines are too big! Also I've been coming to this same post office since 2009 and never ever has anyone said a thing about it. read more

Never answers the phone and I've been trying to get a package delivered that says could not be delivered. Is it on the truck, or is it at the post office? Christmas gift doesn't appear to make it to the recipient although it's 10 minutes away. So frustrating, to pick up the phone, update the tracking information, or return my package. read more

My first time at this post office and I was quite impressed with the quality of service. Friendly staff that helps move the line efficiently. I had absolutely no problems getting my mail! read more

After buying my first home in Renton, I never received any mail, including critical medication following a recent heart attack. Confused, I went to the post office where they handed me 2 weeks worth of mail and handed me a letter (that they couldn't even deliver?) stating that my mail would not be delivered and was being held until I changed my delivery point. Confused, I asked what was going on. They told me that when a new homeowner moves in, you are establishing a new delivery point (because of a change of ownership) and that allows them to force you to move your mailbox to the street. I disagreed and looked up USPS rules governing this. The short version is that they were lying, and they were not delivering my mail which again included critical medications following a recent heart attack. I spoke to the manager who was not friendly, and begged and pleaded for them to be reasonable, but they held firm. I went home determined to win this fight so I found the section regarding a delivery point, and it states that if you move the delivery point (your mailbox), they can tell you that it has to meet certain guidelines. Instead, in this case, I was not moving it, they just tryin to convince new homeowners that they must move their mailbox and they hold your mail hostage forcing you to do so. I was not "establishing a new delivery point", I was simply using the existing delivery point. So now, after not getting my meds for weeks and having to pick up my mail...I reached out to our congressman. Zero help. I reached out the city counsel. Zero help. I reached out to the USPS Postmaster general, and after a few weeks, spoke to they regional postmaster in Tacoma, who assured me I was correct, and they said they would inform the Renton Highlands (4th St) post office to deliver my mail beginning that day. I waited gleefully... no mail. I thought, well, maybe it'll happen tomorrow...again, no mail. I waited 3 or 4 days then finally reached out to the Tacoma Postmaster one more time and she assured me I would get my mail the following day. Beginning the next day, I started getting my mail. The saddest part is I know they continue to do this to other new homeowners in the area. Someone bought a house across the street, and a week later, move their mailbox to the street. Someone down the street, same thing...all these mailboxes you see along the street in Renton are because this rogue group makes it their personal mission to force people to move it. I'm sure they are just trying to make it easier for themselves because they don't have enough people, but there are ethical ways to solve that and unethical, and them holding meds and lying to customers is not good business. This was 3 years ago. Fast forward to 2 weeks ago. I'm moving. I submit a change of address to begin the next day. I find out a week later my mail, once again including life-saving medication is still going to my old address. Its been 1.5 weeks since I filed the change of address and they haven't even stopped delivering my mail to my old address and begun to forward it to my new address. I'm down to 2 days in pills and I know some where delivered to my old address yesterday. This post office is pretty bad...but I like my postman and the people at the counter...always nice and doing good work. Behind the scenes...this place is being dishonest and not doing their job. I have a pic of the letter telling me they were wrong but in the move I can't find it. Will share later if I can edit this then. For now...honor the forwarding request USPS! read more

If I could give zero stars, this post office would deserve it. The workers are RUDE and pretty haughty thinking they have tenured jobs. The man who stands about 5 ft. 9 in around 55+ years old with black hair (and accent) is a real piece of work. No smiles. Just stands there with a look of impatience and cynicism as he waits for me to pull out my ID. And don't get me started on how they won't serve you at the package pick up window. I rang the bell and waited politely for 3 min. No answer. Rang it again. Nothing. Then I had to join the long line for mailing. Then the black haired man just tells me "My supervisor said not to open the window." Well, why didn't he tell me that as I stood at the window? He and that black haired woman saw me standing there. So lazy these people are. Hello! Aren't you supposed to serve customers? I'd gladly vote to privatize the mail service. read more

I would not even give them a one star. They just lost my priority express mail , they didn't put a package to my mailbox. And now they are telling me to replace the item. It cost me a few thousands of dollars and 5 months of waiting to get it. And now I have to do it all over. Is it a joke? So many times I received someone's mail. I am so tired of this lousy and dumb service. And a mailman hit my mailbox. I have problems opening it now. I have a mailbox with a lock and it is not so easy to steal from it. They just don't care where they put your mail. I wonder if it is on the bank of the river. read more

Worst post office... Monday 4pm, only 1 person working Machine scanner broke down 20+ people in line read more

Horrible manager or supervisor!!!! I wish I know her name to put in here . She doesn't have any manners at all . Super rude ! I hope she will Be train how to talk to people or just simply fired . I used to go to this office a lot of times and all the time had a great experience. But not today ! read more

First time here. Had to send a package, but without a working printer at home, I was a bit stuck. Fortunately, the folks here were helpful in letting me know that they can scan a QR code for the address label but not a pdf. Failed in my attempt to convert the pdf into a QR code, but it was helpful to gain some knowledge about their capabilities. read more

This is a fairly large post office thats adequate in cleanliness. Pretty large parking lot and plenty of po boxes. I haven't had any experience with the clerks and their customer service but I like the convenient drive thru mailboxes that I come to at least a couple times a week. read more

US Post Office - Mailbox... - Post Offices Near Me - Renton, Washington

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Long wait times due to staffing shortages,HOWEVER...the staff there is always polite and professional despite impatient and angry customers. I end up there about once a week and am always greeted with a smile. Because of the staff, I rate them a 5. They're doing the best they can. Also, fellow customers...the only thing that happens when you get upset and angry is raise your blood pressure. The long wait time is what it is at least for now read more

The most ridiculous waste of time if you call. Just go in, the stupid recordings send you in circles. Never answered any of my questions or sent me to a representative. Such a joke read more

I actually like this USPS! Anytime I've had to go there the employees are always welcoming and courteous.

Walked out of their office and drove down the street to the UPS store this morning. Yes, I'm willing to pay $3 more to ship a ten pound box when I don't have to stand in line for 20 minutes. UPS store...walked in, shipped, paid, left...two minutes tops. THANK YOU!!!!! Who the hell is running the USPS anyways? They are so freaking out of touch with what consumers want/need. They don't open until 8:30. They close at 5:00. Saturdays are only 9-1 and they aren't staffed adequately. All these people standing in line waiting to give them money with no one to take it. NEWSFLASH: We have other options. The ONLY thing USPS has a monopoly on is letters, and letters are dinosaurs. read more

I wish I could give negative stars. I used to be a big supporter of the USPS. But now I see it's a failing system and needs to be shut down. For almost a year I've lived in my current apartment in Renton, literally 2 blocks from this post office. And suddenly in the last couple months, my packages are not being delivered. And the tracking information says "addressee not at address shown. The irony here is that my damn name is on the damn mailbox!! One would THINK that that would be logical for this company to go ahead and deliver, I mean, they delivered plenty of other packages. So why do they pick and choose?? It's infuriating. SHUT DOWN THE USPS!! Get someone who knows their shit like UPS to do it. read more

I have unfortunately had to deal with the post office and they are the MOST incompetent people I have ever had to speak to. They lost my package and I had to go through all this hassle to attempt to find it. You write them an e-mail they don't respond, you try to call you get booted off the phone and told you can't speak to a human being. What are you supposed to do? I really wish it would just get shut down so they are NEVER able to mess up another package deliver again. You would think it would be super easy, a monkey could do their job. read more

Anti-social? Need to send a package after 5? Or get stamps on a Sunday? Or all of the above? I've fallen into all these categories. And the automated postage machine in the lobby of this USPS makes my life easier. No surly postal workers to deal with! (Usually) No lines! I walk down there, keep my music playing, and ship a package (as long as it isn't too big) to anywhere I want at any time of the day. Bring your own writing utensils though. If you are outside normal business hours you will find all those lovely pens on chains have been stolen. Beyond that I don't know how this place functions on a normal basis. I avoid the queues, I avoid employees. I like my anti-social post box. read more

I really wish that I could be as blas as the postal employees seem to be. Don't get me wrong - I'm thrilled that the mail comes every day (even in sleet, snow, windstorms, rain, etc....). Most of the employees are actually very nice - its the whole system of the post office that I abhor. I think that the post office could benefit from some competitive market forces. Its the American way! Where else will someone just go on break when there is a lane snaking out the door? Where else would you have two employees working on December 21st during lunch? The attitude seems to be, "what else are you going to do?". They are the only game in town - what happened to capitalism? Screw you post office and your "forever" stamps. Screw you and your non-air conditioned offices. I hate that I'm forced to do business at a place that could give a crap about customer service and seems to take us all for granted. read more

Listen to me, guys. YOU. Are. AWFUL. You never have more than 2 clerks at the counter during peak hours (every Saturday I see a line of 20-30 people at your office, with clerks barely moving). Which might be understandable if you only were able to deliver packages correctly. Entire Fall of 2014 your boy is either missing, swapping or forgetting packages. My neighbors have gotten my envelopes and I - theirs, and then had to swap one too many times. Is literacy a condition for hiring your drivers? What about IQ test? Did it come back negative? Get it together already and stop smoking dope while on the job. A government job. read more

Gotta be the best Post Office in the Seattle area. If I ever have to wait in line, it's usually a short one. The staff is super friendly and always takes time to help answer questions and makes sure your mail gets where it needs to go. read more

Service very slow, long lines...mail drop off box outside is frequently full, mail falls out the top hatch. Wish they had two drop off boxes at least one might have some room for mail. very poorly run facility. read more

I sent a package 2 day and paid a whopping lot of money and the package didn't arrive until the third day!! Also, every time our regular mail person is not on the route our mail is delivered late in the afternoon instead of close to noon. Another thing that is irritating is that when there is a substitute, many times we don't get the weekly ads. There seems to be a problem with good help or else someone is seriously slacking on the job. read more

Dude. The line in here was insane on a Saturday. Granted it was a Saturday(12/12) but, inside it felt like pictures of depression era bread-lines. The vast unwashed masses packages in hand glaring hopefully at an ever diminishing supply of USPS workers. I'd say hire more Saturday staff please to keep up with the mad Holiday package rush. But, part of this problem could have also been fixed by fixing the handle/fixing the package drop on the automated postal kiosk. I would have loved to have dropped my package and been done with it but, instead I was in line for an hour because the drop bin wasn't open and I'm not just leaving packages on the counter unattended but, with postage. All-in-all it seemed like a nice, clean, organized postal office that needed 2x the workers at the desk. read more

I visited this Post Office to re-new my passport. I initially called to make an appointment and was instructed to book on the USPO-Renton website. It was actually easy. I was surprised that one of the associates actually texted me a few hours later to inform me that their passport photo camera, was inoperable and gave me a listing of local pharmacies that would take my photo. Once in the Post Office I had the privilege of meeting Dulce, who has worked for the USPO for 28-years. She was a complete sweetheart and very caring. She performs many roles within that facility, so be patient if she assists you. There were two males I didn't get their names, but they were attentive and willing to answer any questions me read more

I ordered a package watched my tracking for it. On Friday, it was delivered. Funny cause it never came to my house. So the driver delivered my shoes to the WRONG house! I went to their office on Saturday & when I told them about it, they said, "well, the mailman for your route is on vacation and we've had new people all week." Wtf. So the employee takes my name & number & said l'll hear from her soon. Haven't heard a word today, and apparently all packages have a gps on them. I even called them today & there was a 30- 40 minute wait time. Yeaaah.... No. Where are my shoes?! So this office better have an answer tomorrow cause I'll be there! I'll keep you Yelpers updated. read more

This post office just keeps degrading. I remember the days my held mail was delivered to my front door. This lazy driver stuffed it in my wet locked mailbox. I had a terrible time trying to open my mailbox because of all the forced mail. I even left the gate open for them so they could easily leave the mail in a box in my carport if they couldn't walk to the door. read more

US Post Office - 3 weeks held mail stuffed in locking mailbox - Post Offices Near Me - Renton, Washington

I just had the best experience I've ever had at any post office, ever. I'm always nervous and confused about how to ship something the cheapest way possible. Not only were the two ladies behind the front desk so helpful and patient they were also so sweet and very knowledgeable. They were quick and even the way they spoke to each other was very professional and when no one was in line I noticed they kept busy. Thank you Christina and I didn't get the other lady's name but you both made this shipment very easy for me! read more

If I could give 0 stars, I would. They f*ing overcharged me by entering a higher weight for my package and refused to refund the amount they overcharged me when I discovered the discrepancy. I calculated a price for an 8 ounce package on the website. I went to the post office to mail it, and was charged a lot more. I questioned why it was so much higher than the website price, and the postal worker gave me some BS answer about it being cheaper when you make an account online. She asked me what weight I entered, and I told her 9 oz. She reweighed the package and said it was 8 oz. When I got home I checked the receipt and found she'd charged me to mail a 12.1 oz. package. When I went back today to get a refund of the price difference, they said they couldn't do anything because I had no proof. I asked if the security cameras captured audio so they could verify the conversation. Conveniently, the cameras are picture only. tl;dr - they stole my money by charging me to mail a heavier package than what I actually had, then called me a liar when I went to get a refund of the difference. read more