Very fast efficient and friendly service, Helpful with Amazon returns, parking is plentiful across the street. read more

I took several boxes of materials to this store to send to an industry conference in MN. When I arrived at the conference, the materials were not there. We discovered that the boxes had been sent to some mystery company in CA, who rejected the shipment. The boxes were then returned to this store. I sat at a conference in an empty booth for 3 days without any of my company's materials. After multiple requests, this store still refuses to refund my original shipping costs. Not a trustworthy operation. Buyer beware. read more

I just stopped here on my way to the mall to return some packages. The staff in particular store is super nice. They saw me struggling with packing an item and they volunteered to help me with it. They did it for me. Would recommend going to this store. read more

I come here a lot! every employee is always so friendly and helpful. even when it's busy !

On June 20th I arrived to the UPS store at The Landing in Renton WA around 6pm to use the self-service Amazon return kiosk. There was an employee overseeing everything I was doing and that was the store clerk Aldwin Torres. I processed a total of 6 packages but one of the items wouldn't fit in the slot so I gave it to him at the front counter. Interestingly I noticed just before I scanned the last item the receipt printer cut off so that I wasn't able to print a receipt. I left just before the store closed at 6:30pm. Later that evening around 10:30 pm lasting until about 11:15 pm I started to receive autogenerated emails from Amazon letting me know that (the items were likely being scanned by the night shift at UPS) and the emails were being sent to me to confirm receipt. I received a total of 5 receipts but I noticed 1 item did not get scanned. It was the highest dollar amount item out of all 6 packages, an Air Purifier worth about $90. This was the same item that wouldn't fit into the slot and that I handed directly to Aldwin. This morning I called the store to let them know that I never got the email receipt for the air purifier and asked them to search for it. I spoke to someone named Asher Loctor and he said they couldn't find it. He also said when he starts his shift in the morning his colleagues, who are supposed to show up at 10 am sometimes don't show up until 12 pm so most mornings he has to handle everything by himself. I have an open refund case with Amazon and they have given the store 2 weeks, starting from today, to find the package and return it. Aldwin Torres: If you can find the package and send it back to Amazon I will ammend this review. Otherwise it will remain here to advise the general public to take careful precautions when leaving packages under your care. Aldwin has given me the name and phone number of the store manager Raj Sohal 425-390-4102 in case anyone else needs his number. I would not trust this store for Amazon returns. read more

Delivery's are always late and never as scheduled. Stick with USPS. UPS and FedEx are garbage companies.

I went to this UPS store for notary service. Alvin helped me and was extremely efficient, fast, courteous and helpful. I was pleasantly surprised with the level of professionality and knowledge. This was my first time and I will definitely come back. read more

Went in today on a Sunday to ship out a package for eBay and was pleasantly surprised to find out they have began to be open on Sundays starting from now on. I was helped diligently by a young man named Gobi. He was very helpful as I was a bit confused and had great customer service! read more

I normally wouldnt review a shipping place, but Yelp noticed I recently visited this UPS shipping store and I saw the low reviews and figured I might as well. I needed to drop off 2 packages that already had prepaid labels to them and noticed this store as I was leaving the Landing. I parked right out front, and waited in a small line and noticed how kind and helpful the young man at the front was. He worked really fast to accommodate those in line, and when it was my turn, he kindly let me know that if I am there to just drop off packages, I am welcome to place them on the counter and not wait in line next time. The store was really neat and tidy, and again, the customer service from what I saw and experienced was very pleasant. Will definitely swing by this location for all of my shipping needs, and even potentially to get a PO box as thats something they offer and I recently recognized I likely need to procure. read more

I went into this UPS store 2 days ago, to return 2 packages to Amazon. I had the QR code on my phone, and showed one of the QR codes to this young, male employee and he tells me that is illegal and refused to take my packages. He did not explain why he wouldn't take it, when I asked, and explained to him that I have never had a problem at any other UPS store. He just put his hands over his ears and shook his head no. This employee has given me problems in the past. He is a detriment to your business as he is not only offensive but turning business away. I will never return to this UPS store. And will tell my friends not to go here. Terrible customer service! read more

Easy to access location, clean, and efficient service. Al and Asher are both kind and responsive. They are respectful and do a wonderful job ! read more

They wanted to charge me $150 to mail a package to Hawaii in two days. If I wanted it there in a week, $75. The Post Office is much cheaper, and faster. $17 for $500 insurance and it got there in 2 days. I asked why so expensive; they told me it's because it has to go on an airplane. That's ridiculous! I've worked with freight shipping before, and my tiny little box is too small for a pallet. read more

always go to this ups store, they are always friendly and helpful. they have helped me with the amazon returns mailing, packing etc...friendly and funny. unfortunately I can't rember names but the usual fella has beautiful dreds! read more

I am expecting a package at this location (which is now lost or stolen at this point). I arrived yesterday to figure out the situation and the staff were extremely rude. Terrible attitude and completely brushed me off to get to the next customer. They gave me false information about my package arriving and I just called them this morning to sort it out and before I could even be clear about what I was calling about, the guy on the phone was very rude, and kept interrupting me about how they couldn't do anything about it and told me to call customer service. I understand there is only so much a store can do but the consistent attitude and unwelcoming behavior is a huge turnoff and I won't be giving them my business ever again. This location needs better trained staff when it comes to customer service behavior read more

Not always the friendliest people working here. One day I had to send something. There were three of us in line and socially distancing. Some guy walks in that the girl working there seemed to know and she let him cut in front of the line. She wasn't even apologetic. read more

I've been here twice in the past month for Amazon returns. Each time the UPS crew here has always been very helpful and informative about my specific circumstances. Keep up the good work! read more

Normally I don't expect to receive excellent service at a place like a post office or UPS Store, but I do want to get in and out as quick as possible. This didn't happen during my trip to the UPS Store. I went to the UPS Store to get a paper card laminated. Something that I thought would be quick and easy to have done at this store. Unfortunately I got stuck there for 20 minutes when my card got stuck in their lamination machine. I was worried my card was going to get damaged or destroyed. The employee finally got it out of the machine but the lamination had bubbles and rough edges. A simple task turned into a big ordeal and the finished product was not what I was hoping for. read more

I have been receiving my wine shipments at this UPS location for several years. The fee was always 5 dollars per box.... reasonable for simply accepting a package. Today I went in and the raised the price 100% to 10 dollars per box. OUTRAGOUS!!! read more

Clean and brightly lit. If you need shipping supplies they got plenty here. (Duh) Part of the Landing. So super handy to go shopping for a gift then send it! What stood out most to me was the service. It was quick, efficient, and no up-selling to try and make an extra $ for more expensive shipping, unneeded insurance, etc. The clerk even told me about a closer UPS store to my actual address so "I wouldn't have to go out of my way to ship a package." And lets talk about price. It is the X-mas season, and I need to send packages. A 6lb package that would be delivered in 2 days cost the same amount as a 2lb package with an expected 7 day delivery from the postal service. I know where to go to send things these days. read more

Big mess. Waited all day for a package and it didn't come. They said it did! GRRR Took several phone calls. Apparently it was delivered to wrong address and some one from somewhere brought it by a full 24 hours later.It is hard to be told over and over "it was delivered to your door at' when you were at your door all day and NO BIG 75 pound box came anywhere til mysteriously the next day!. upstairs waste of time. waste of time. read more

Over priced shipping. It's cheaper to go to USPS to mail flat rate boxes. They mail flat rate packages but not at the prices you pay at USPS. Staff is rude and always long lines. Skip this place and go elsewhere. read more

This is the worst UPS store I have ever been to. They wanted to charge me for a free UPS Priority box, up-sell me on their "cheaper boxes" and charge to print a pre-paid UPS label. They have no supplies out for a customers use such as tape, shipping label sleeves, UPS boxes or envelopes, etc. They also ask for proof of your shipping label to even answer your questions. They attendants are rude and more concerned about chitchatting with each other than helping customers. I will never go here again and direct others to use a different location. Do not use this place. read more

UPS is good for one thing only, handling mail and shipping. Now that UPS has franchise stores they will want to reconsider the training offered to the owners and the standards they want them to keep. This location has one individual, Tom who understands customer service. The majority of the other staff does not. The low rating is due to multiple printing issues. Since we have a mailbox at this location my business decided to also use them for some modest print jobs that we do fairly frequently. Our higher quality printing is sent elsewhere but the mistake we made was thinking this location could handle basic quality items correctly the first time consistently. One job was messed up because the person didn't understand page orientation. Another job was messed up because the toner ran out mid job and they printed over 3/4 of the order with a burnt out toner cartridge. This changed the color of our print out to the point it was unusable. They did correct these issues at no cost to us, but that wasn't the last issue. The issue that finally made us decide to go elsewhere for printing was when they didn't print both of the projects submitted at the same time or give us the right quantity, instead they printed only one. The owner of the store tried to get us to pay for the reprint which was their fault. He also argued with my husband about getting the job wrong, as a solution my husband offered to login to their print site to show the project submission. The owner declined. I generally like UPS, and have used them often in the past for shipping and have had no issues with those services. I however think they need to implement better training for anything involving printing because it's blatant that they don't know what to do. We were able to get reprints for free, but you shouldn't have to send back every job wasting everyones time and money. For that reason we will no longer use them for that service. read more

This was in very bad experience. I walked in the store, 10 o'clock Monday morning I was the only one in there. I had to wait 10 minutes because the person who works there was doing something, I'm not sure what but it didn't involve serving customers. Then I realized they didn't really know how to work a fax machine, he kept telling me I had the wrong number. Then he told me I had to call the company to get the right fax number, but he did want to charge me$2.50 for the first page and a dollar page after that even though it didn't work. I left in disgust, then walked to the Staples nearby they were able to send a 10-page fax with no problem. It cost about $1 a page. Not to mention parking is non-existent and there's no loading zone. I won't be back read more

Aside from having to deal with an unengaged employee on one occasion, my experience at this UPS location has been very, very positive. I've never been overcharged, never had a package returned, never had an employee complain about my puppy escorting me, never received anything but courteous and expedient service, and never had trouble finding what I need there. As an example, I mailed something today. Without any difficulty, I found the package I wanted, and within moments I was helped by a UPS staff member. When I later realized that I had incorrectly transcribed the destination address, I called the store and they quickly fixed it for me. Superb service. read more

Asher at the landing ups store is super helpful, sending a package was super smooth with him & speedy. Thank you!

I've used several UPS stores in the past. This was the worse. I wish I could post a -1 star.The person who took my order could barley speak English. Was not helpful or friendly. When the order was received, the box was nearly flattened. Thank goodness I had taken insurance out. The items in the box were irreplaceable, but they want receipt for replacements. After sending 3 letters to corporate, I finally got a check to repair some of the items. read more

The store itself is great! The location and lack of parking when you have big boxes to drop off? SUCKS. There is no loading or unloading zone. I've shipped from here several times. I've been very happy with the promptness and the courtesy that's at this location. I've had friendly service each time I've been there, but I need to find a UPS store with a better parking situation. read more

UPS is the worst customer service I have ever experienced in my life. They didn't leave a note, the say they sent a postcard (which I never received and don't believe they sent one). They "tried" to deliver my package 5 days before the estimated date, so two days after the estimated date, when I called to see where it was, they told me I had to contact the shipper and have it reshipped. The whole thing was their mistake and there is NOTHING they can do? They also gave me the run around and made me call four different numbers and everyone had different stories for me. I will never use UPS again. USPS and FedEx are at my building everyday and are both 100 times more reliable and friendly than UPS. So livid with them right now. Never ever ever using them again, or ordering from a store that uses them. read more

I use their mail service. Staff are very helpful. The service works well with my business

Absolutely the worst customer service ever. The store manager Aldwin Torres was incredibly rude and unhelpful as well as rude to his staff when we tried to return a package that UPS had neglected to pick up at our home. read more

This place sucks. The owner/operator is rude and they close earlier than their posted hours when it's convenient for them. I'll drive out of my way to another UPS location. Stay away!!! read more

This place charges you a "Convenience" fee to mail flat rate USPS parcels. Poor customer service both at store level and above. 2 thumbs down . read more

Owner was unorganized and frazzled and the store was understaffed. Forced to wait 30mins even though I had an appointment. Won't come back.

I had to get an important sample to our manufacturer in China yesterday and got stuck in traffic trying to make the 5:30pm last UPS pickup. I raced into the store 8 minutes late, and the Indian gentleman and his wife could not have been nicer. They said the UPS driver was running slightly late, so they quickly helped me get the customs form done, and asked the driver to wait while we finished up the labeling. I am just thrilled that they were able to make this happen, as a delay of a day or so would have cost us a huge amount of manufacturing time. It is the small things that make a business successful and I will be sure to return to the UPS Landing location for all my important packages. Many thanks Susan read more

Great people, great service Sometimes it's the little things....you know, people are friendly, maybe they joke or they are just nice and it's sad that too often people are just non-pulsed about our business. Fast forward to the UPS Store at the Landing in Renton. Every time I've gone in it has been a pleasant experience. Today I dropped off a prepaid package that I SWEAR said UPS on it. There was a person in front of me and I was in a hurry. The person asked the woman if she needed a receipt. She said yes. I said, I have a prepaid and don't need a receipt. He gestured for me to give him the package. Imagine my surprise when he pointed out I had just given him a package for USPS. DARN...really?? I would have sworn it was UPS. At any rate, the gentleman behind the counter said, "No worries. I'll give it to the mailman tomorrow." How nice was that???!!!!! As usual, it is the attitude of the manager that creates a friendly staff with attention to customer service that makes a huge difference. Good job UPS store at the Landing! read more

I'd leave a "zero" star if that were available. I tried to mail my passport renewal in to the Federal Passport Center in Philly for Expedited Processing. One of the workers here questioned the words "PP Expedited Processing" written on the address. I explained, and he said it would cost about $17.90 est. for normal mail, and $40 for 3-5 day expedited (signed) delivery. When I explained that it was a PO Box address, that no one would sign he got confused. As I was getting ready to leave and asked Tom if he knew what I meant, he said I was being rude and charged at me. As he pushed me, he said I was not wanted in the store. I took his photo on my phone. And told him I'd report this to UPS. Then he tried to steal my phone, stating I wasn't an authorized UPS photo taker. Yet there are security cameras in their store. I called Renton Police who responded and provided me an incident number. Tom was so upset that I called Police he notified me of a trespass. Really who would ever go back to a establishment that assaults, tries to steal cell phones / and pushes customers? This place is lucky to have even a 2 star rating... read more

The worst. They never ship on time. They always take your package when not home and then drive it around for DAYS with other dispatchers...its like impossible to ever receive your items. If you ever have a time sensitive package to be delivered, do not, DO NOT depend on the local UPS system and their employees to do so. read more

Store attended was super nice and check my package in quickly, sending me on my way to enjoy the rest of my day.

Went to this store just yesterday. I had measured and weighed 4 boxes at home and expected their pricing to match the UPS online tool. Not even close, they told me it was policy to add an extra inch to every measurement. But the guy was adding an extra inch and then rounding up. What should have been $295 he tried to charge $365 for! I went to FedEx instead and saved $120.00 read more