I have been using this UPS store for business mail and personal packages for 20+ years. The transition to new ownership was very smooth. Never had any problems. New owners continue to improve services. I appreciate the updated boxholder package station. I see all of the low reviews, but from my observation it is mostly people that are unfamiliar with the shipping process, return process, or get frustrated waiting in line on busy days. read more

I went to this UPS location to return an Amazon package when it wasn't busy. Unfortunately, the customer service was very disappointing. The employee at the front desk was incredibly rude and seemed unwilling to help. Instead of assisting me with the return, he simply told me to use the self-service return machine and package the item myself. The interaction felt dismissive and unprofessional. I expected much better customer service, especially when the store was not busy. read more

Singh and the new team are great! Easy parking and self drop off for Amazon returns. They can notarize things too and take passport photos. So convenient! read more

The new owner is rude and disrespectful. I waited inline for 15 minutes and finally is my turn. The old dude refused to accept my Amazon return item even though it is in the original box, and he wanted me to purchase the box from his store. I'll never come back again, and will not recommend this store to anyone!!! read more

The UPS Store - Bad attitude and rude!!!! - Shipping Centers Near Me - Renton, Washington

1 Star - Never Again If I could give 0 stars, I would. This was by far the worst UPS Store experience I've ever had. My husband, baby, and I came in to return Amazon packages and from the moment we walked in, the staff was rude, dismissive, and unprofessional. The woman behind the counter refused to help us purchase the correct box, repeating over and over "No, you can't buy that box, it's for moving," without offering a solution. When my husband asked what we could buy, she just said, "I can't help you." She was also nearly yelling at another customer named Shanna, who calmly explained she had just spoken with UPS customer service about her return. Instead of listening, the woman kept raising her voice and saying "No, you can't do this." When I stepped in to defend Shanna, I said, "Yes, it's my business to jump in when you're disrespecting another customer and I'm trying to help them out." The man in the photo (her husband) butted in, telling me "It's not your business because this isn't your business." From there, things only got worse. He repeatedly cut me off, talked down to me like I was stupid, waved his hands in my face, and when my husband told him not to speak to me like that, he escalated further -- saying "I can fight you." This was in front of our baby. Completely unprofessional and threatening behavior. As we left, the woman slammed the door shut on us while I was carrying my baby, and then the man aggressively swung it back open, shouting that they were still open (even though it was 4:25 -- five minutes before closing). On top of everything, they were taking personal phone calls during this chaos, talking about being "late" to family plans, instead of focusing on customers. This wasn't just bad service -- it was hostile, unsafe, and completely unacceptable. UPS should seriously review the conduct of the employees/owners at this location. I will never return here again, and I warn others to avoid this store at all costs. read more

The UPS Store - Customer service man and woman who was extremely rude. - Shipping Centers Near Me - Renton, Washington

Older gentleman at this location is rude/sassy attitude and makes snide remarks. Had Amazon returns already in small boxes mind you and he says it needs to be in a box... lol then proceeds to make snide comments about when you do Amazon returns "it tells you multiple times during the return process it needs to be packed" uhm okay sir it is. read more

The new owners of this UPS store are rude, awful and sneaky. They did not provide me options on shipping (Overnight, express, priority, etc) and just assumed the most expensive method. Both the husband and wife treat you with disrespect, especially the husband. They are doing a major remodel and decided instead of closing during this time, they thought it would be a good idea to do business out of a shipping container which is inefficient, causes major delays, parking is a nightmare, and removed the handicap parking. Don't waste your time at this store. There are better options either at The Landing or in Fairwood. I used to go to this store weekly for both business and to drop off Amazon but will no longer go into this store to be treated rudely. read more

honestly this is store has the absolute worst customer service; all you get is an attitude when you call the store. even when you have a package that is having issues they cut you off and are just rude read more

I get packages shipped to me several times a week to this location for my business. Been doing it this way for almost 15 years. Over the last year or so there has been management/owner changes and with that missing/misplaced packages. Multiple time a package would show delivered only for the manager to say they don't have it. They would blame the UPS driver later to find the package stored away on a back room shelf. Recently they got a new manager and she hasn't helped me at all to locate a package that shows delivered 3 days ago now. Again blames the driver. All she felt like doing was giving me an automated customer care 1-800 number that simply states the package was delivered. Time to file a claim AGAIN. read more

today I was sending a tiny lightweight package (earring) to California and was told that the UPS price would be $28 and that the USPS price would be $22. I drove down the hill to the post office and they sent it for five dollars and change. I thought I had noticed inflated pricing since this office of UPS changed hands a few months ago, but this is ridiculous From now on, I'll drive to the post office and wait in line. read more

The guy at the store this morning was so rude. He was the only one there with no other customer around. He told me to use the machine to do the Amazon return or send him email to do the return. I said since I am here right in front of you, could you just do the return for me. He was so impatient and interrupted me every time I am trying to say something. He throw the returns across the room to a box. I used many other UPS and this one is by far the worst..... read more

I recently had an extremely disappointing encounter with the lady at this location. Zero positive personality, no people still, as I still have question, she avoid me concern and just move on. Instead of acknowledging the inconvenience caused, they seemed more focused on deflecting blame and offering generic, cookie-cutter responses that did nothing to address my specific issue. Ups is a good service that I like to use but Highly recommended not to use this location. read more

This store deserves zero stars. The woman that works at this location is rude! Evidently, asking what time the notary would be in really rubbed her the wrong way! I see by looking at all the negative reviews that she has always had zero customer service. They reply to each negative review with an apology, yet nothing has changed over time. That tells me that she must be the owner or related to the owner, which is really sad! There are other UPS stores, and the only way to avoid dealing with her lack of courtesy is to avoid this location. Never again! read more

This was my first time trying to do an Amazon return at this location. I was met by the counter lady and was told it was not eligible since the box needed to be in another box on top of the box that it was in. I have never had a problem with my Amazon returns at the UPS store in Snohomish location before. Mind you the return was in a box and nothing was out of place. Called Amazon and they were able to resolve the issues fortunately without having to return it. No wonder everyone is complaining about that one particular employee. read more

The UPS Store - Amazon return - Shipping Centers Near Me - Renton, Washington

The man at the front desk was incredibly rude and condescending. I have never experienced such horrible customer service.

The Asian lady is never nice! She always argues even when it is in the original amazon box it came in! She is so rude and is never helpful! And lord don't ask for no piece of tape, cause you will have to pay for the whole role even if you only used 12"! I advise anyone that has to drop off a package to use another UPS store.... It seems to me that if you are any other race than asian or white... she has a problem with you!!! read more

To print off a 1 page pdf, they charged me $3.86 I asked how much to scan a 1 page document. They quoted a price of $7.00. I said no thanks This web page isnt allowing me to choose zero stars but that is my rating read more

Absolutely the worst UPS store, do not go to this one! Extremely rude and unhelpful older asian women. Never shipped my Amazon return and did not give receipt. Pretty sure they are stealing packages. Always ask for receipt for your Amazon returns! read more

I've gone to multiple UPS stores, countless times. I happen to come here because it was the closest at the moment and I'll never be back. Asian women working was not professional and came off rude. I walked in and said that i need to ship my package out. It was a shoe box inside a box - depending if i have tape or not I'll take the box closed but i didn't in this case. At other locations they don't even mention it and gladly tape it for me with a smile but this women seemed PISSED that i didn't. She yelled that i need to have the box taped before i come in here as she shoved and crumpled the shipping label into their slip to stick on the box. And nope she didn't tape the box she stuck the slip on the front and turned around and left to the back. No receipt. It was ridiculous. The worst service I've gotten at a UPS. I'm waiting to see if the company received my package. read more

I went to the UPS store around 6 pm on July 13th. to drop off a box to return shoes that did not fit. I waited at the counter for 5-7 mins before the clerk decides to acknowledge me. I saw her stare at her screen and she did not say, "I'll be with you in a min.", or even a hello when I was waiting at the counter. I said to her that I Need help. She Totally ignores me when she walked around the counter to finish what she was doing. She also helped her fellow clerk, an older Senior Guy who was helping another customer. Then she started arguing with him about what time Pickups are. When she asked me Can I help you? Drop off? I said Yes, it's a Free Return. After giving me the receipt, She gives me Attitude and was Rude. Later, she was Super friendly to a regular customer who was getting his mail when I was leaving. She was Super unfriendly towards me, So It's a 1 Star for bad customer service. I've used the UPS store in Renton Landing before to get a notary and got excellent customer service. The UPS stores on Westlake and Lower Queen Anne had given me friendly service as well. I just hope she gets better training in the future. It would be funny if she was the Mgr. the way she acted. . read more

Service was great and helpful. Price was reasonable. The gentleman even helped me emailed to the store

If I could have given 0 stars I would. I rarely give a negative review but I feel sometimes people need to be warned. Besides being impatient and rude. I had a return for Amazon that they were supposed to take care of and she told me that would charge me $50 for 1 large box to put 3 boxes into. It came in 3 individual boxes when it arrived at my house. I understand there's only one scan code that Amazon offers for the return. However, to charge me $50 for a 4 x 4 box is ridiculous. She just didn't want to deal with it! Do yourself a favor don't even bother going to this location. read more

Counter person is a liar Sorry to report I had a package shipped there for pickup. I got notification it was delivered per UPS. I went to pick it up about two hours after it was dropped off. The young man with straight hair manning the counter asked for my ID and looked for about 30 seconds before proclaiming it has not yet arrived. I told him UPS sent me an emails saying it had been, it was a perishable shipment and offered to give him a glimpse of the email with the tracking number. In a passive aggressive way he was having none of that and told me to come back tomorrow. So I called UPS's 800# to see if there was some issue on their end. After sitting on hold for 25 mins I finally got someone who verified it had been tagged as delivered and that I had to have the shipper "escalate" the issue to find out what was going on. Called the shipper who then contacted UPS, who then made the store (The store is not part of UPS BTW just a contracted third party) look for the package, surprise surprise it was there the whole time. So this lazy donkey of a counter person, lied to me and wasted a bunch my time. I think there are new owners as today he came out and told me they almost refused the package yesterday because they don't know who I am???? Needless to say I am never using this location again read more

Service by the owner at this location should be zero stars now. I dislike leaving negative reviews, but after being negatively treated a number of times by the owner and shockingly seeing the other comments here, it is important to echo how poorly customers are treated here. *Rudely piped, "that's only for documents," which I knew and could read the sign while I was browsing the shelves *As I stepped toward the sole table to pack items, she quipped, "you pay first". I explained that the items weren't packaged yet and asked to do them on the customer table she quipped again a loud "no" and said to go to the register. I literally had to pack my items on the floor and a tiny scale! *At the register she repeated, "you pay" (which already had my items rung up on the screen!) but hadn't weighed my boxes or calculated postage so I changed my mind doing all my business with her and only finished the ones I had pre-paid postage for *Asked for a pre-paid label to be printed for a code I had, she declined and pointed to a sign to email it that noted a $3 printing fee for a B/W single page (two other nearby UPS offices don't charge to print UPS labels!) *While waiting for her to finish with a customer on another register, she asked if I emailed the label, I said yes, but rather than returning to finish my sale, she instead helped another customer *When she finished helping the other customer she spoke to her employee who got off his phone from a personal call. He asked if the emailed label was ready and without once touching the side computer she LIED and said no! I had watched her closely the whole time while waiting for her as she helped other customers that were AFTER me, and she did not once check the company email! The employee minimized a window and revealed my email very obviously had been there all that time. (He was very nice as usual and completed my sale quickly.) For years I have been bringing my personal as well as my work's items to her business - I love to support small business owners - but today was the last straw. When the owner was done with a customer, I walked over and shared how disappointed I was with how pushy and rude she was with me. Of course she said she wasn't and dismissively apologized. We have had many chats together so I initially had felt ok talking to her. But when I mentioned that she'd had great service for the 13 years that I've been a customer but the last few times were disappointing with how she alone treated me she immediately shrugged me off saying, "I don't know you" and "I wasn't rude", which clearly showed she didn't care about a loyal customer, was saving face in front of other customers, and further revealed the type of person she is now - uncaring, not customer-friendly, and spiteful. She WAS a great woman, she used to be friendly and chatty, she used to be patient and helpful, she used to never treat people with careless and deceptive behaviors. And now I WAS a loyal customer too. read more

The lady in the store was super rude and inconvenienced by the fact that I had a question for her to answer. Another time we went, the package they measured was wrong. They added a couple inches to each side and said it would be over $100 to ship. The guy who came to help measure it was super rude too. We ended up taking our package to the Fairwood location and they measured it correctly and it came out to $70 compared to $140! Go to Fairwood location just up the hill. The guy there is super nice and helpful! read more

I drop off packages here all the time and the clerks are friendly enough. No issues and they do stuff pretty fast.

Id give them a 0 if i could. So rude.... They need to close if they dont know how to work in customer service. Both workers had a rude tone to them with an attitude... and theyve been like that several times, not just today but a handful of times i was in there. So annoyed that i had to leave this review to warn other people. Go somewhere else. read more

This store is the closest to me but I stopped going after getting into it with the guy with long hair that works there. I asked for a receipt for an Amazon drop off and he refused. I told him every other store gives one without asking and he argued with me for more time than it would've taken to print the receipt. I started going back again after a year because it's so close ... but never again. I was in line yesterday and this same guy wasn't able to scan the qr code on a customer's phone because it was too light and the customer was trying to resolve it but he just got dismissive and rude with her. She called him out for his behavior and he continued to be rude and she left. The customer ahead of me in line stepped up and placed some items on the counter to box and the guy working told him not to interrupt next time because it made things worse. The customer was just trying to help and had suggested the customer text the qr code to him to see if it would scan on his phone! He was pushing back with the guy working and he told the customer to go somewhere else and walked away! This guy has some serious issues and is clearly not able to handle working with the public. I'm sure it's not an easy gig but I've never seen anyone deal with it so poorly. Neither of the customers were rude or gave him a reason to act that way. After reading so many bad reviews on here it's hard to understand why the owner has allowed it to go on for so long. read more

UPS stores are usually staffed by discontented people with minimum knowledge, we've come to expect that but this one is a whole other story. These people really just don't want you in their store. I've been here twice and they were so rude the first time that a regular customer standing in line behind me started yelling at them. This time I ask for receipts for my Amazon returns and the guy working there told me they'd be emailed to me while I watched him throw them away. Wtf???? You can't throw a rock without finding a UPS store, go to another one. Better, find a UPS customer service location and cut out the UPS store completely you don't need them. read more

It is unfortunate that this lady is still at this store after so many negative reviews. She is rude, disrespectful and is hurting your business. Please explain why she is still there? Apologies are wonderful but when the issue is not addressed and the problem not resolved... Every time I have gone in, I've even tried to smile and say hello. No answer. Zero stars if I could. read more

Zero Stars: I felt like I was getting picked on by the lady that works there (is the owner's sister I think), for years. I usually try to avoid her because she is so rude to me and either go to a different store way out of my way or to the guy that works in there, who always greets people with a smile and is happy/patient with interactions and questions. The other day she was the only one there so I had to go to her. I placed my 3 small packages down and asked how she was doing today, to which she mumbled something and walked off. I sat there for a few seconds while she did tasks on the other side of the room then came back to me and scanned my codes. I asked if I could send a package as well. She didn't say anything but asked what the value was and then told me it would be 25$ to send a small, lightweight package across a few states. I questioned if there were other options or something more reasonable. She shook her head, cut me off, and said, " No, there is nothing else." The conversation escalated a bit as we exchanged back and forth, me sharing my previous experience of having several options and her cutting me off repeatedly, rolling her eyes, and stepping into the back room ignoring me to avoid answering the questions. I have been going to the UPS stores for many years and she has always been rude but today she was clearly discriminating against me or something. She was incredibly mean, dismissive, and unwilling to provide answers to pretty standard questions about services. I did not want to continue the interaction so I asked for the owner's information to be able to contact them about my experience and told her I believed she was being rude and questioned if for some reason she was lying to me. She refused to answer me about the information of the owner and instead handed me a fax cover sheet telling me to call the numbers listed on the sheet. All this to say, the Renton police stopped in and asked her for the information as well. She refused. They advised me to file a complaint with the Better Business Bureau. I have since done so, as well, I've contacted the WA State Human Rights Commission to address the possible influence of bias. I sure hope she does not treat herself or others this way and/or can learn ways to better communicate to the degree of better business and general courtesy. read more

Huge improvement since my last visit. They hired some great hard working staff. Everyone is super friendly and professional. They go through the line quickly because they have enough professionals working there now. read more

Terrible customer service. I went to this ups store to drop off a return and have some documents for my business cut to a4 size. I was told that there was a manual cutter and they couldn't cut my documents to the trim line/ registration marks. I started manually cutting my documents in the EMPTY store with the hand cutter. The owner then proceeds to tell me "next time you can't use the cutter for so long. You can't do that ". She was rude and their customer service is horrible. This is the second chance I have this ups store are they tried to upcharge a job I had done by them previously. I own a printing business And I was in a bind at the moment. I'm completely baffled that they would treat a paying customer (WHO TRIED TO PAY THEM TO DO THE TASK) like that when I wasn't using any resources or any of their man power. Just standing the corner cutting my paperwork with a hand cutter. It cost you ZERO dollars to have good customer service and gain customers... they definitely lost one. read more

I represent a local business who doesn't have a UPS account. We use FedEx, but had to mail a package via UPS last month. I called today to ask for a copy of the receipt (co-worker lost original) but without an online account you can't get an e-copy. I was directed from UPS themselves to reach out to the store as it's the only way to get a copy of the receipt. The lady on the phone denied being able to get a copy, denied it was ever shipped from her store. Immediate lies rather than willingness to help. When I read her the whole track number she said she was TOO BUSY and HUNG UP on me. TOTALLY RUDE and unprofessional. Who runs a business this way? I will be stopping by to tell her in person that her franchise is THE WORST UPS store I have ever had the displeasure to come across. read more

Just awful, every time. The lady is so unfriendly. My daughter even picked up a card off the ground and she yelled at her to put it back. Was even going to purchase but she was just so so rude. I've gone here many times and it's worth it to drive elsewhere. She argues everything. Just drive a little farther and avoid this place. read more

Go to your bank if your can. The person authorizing notaries was late and confused my ID with someone else's and refused to be incorrect. I tried to take m'y I'd that he handed someone else & he yelled at me to which I replied I don't have time for him to figure out his job. Hope my mail gets to the correct person. I spent over an hour here just trying to get something notarized. SMH. Retire old man read more

Horrible customer service. The middle age Asian lady, sorry you're life is crappy. She is extremely rude, snappy and could care less about providing customer service. Never a hello or a single word from her. I brought in my Amazon returns, when finished I asked for a receipt, she snapped back and said it would be emailed. Other UPS, when asked, I was gladly provided with a receipt. Maybe she woke up on the wrong side of the bed? Didn't get her cup of morning coffee? A 2 month old baby or robots have more emotions than this lady. read more

If you're just dropping off an Amazon package, then you're fine. However, the moment you interact with the workers specifically the older woman, you'll be greeted with rudeness and unprofessional attitude. She literally walked away from me in the middle of a conversation. I always treat customer service employees with respect but I expect to be treated the same. I'm not sure if UPS monitors these reviews since the negative reviews are a common theme but just sending a fair honest warning to others customers. read more

I go to this UPS store often and the Asian lady is so rude every single time. I asked her one day if they get a kick back for taking the amazon packages and she said yes, so I asked her why she is so unfriendly when I bring in packages and she just ignored me. If I could give a zero I would. She is just mean. The young friendly man that used to be there was super nice. I miss him. read more

Unhelpful and bad attitude employees - I get it your job sucks but acting like you are talking to your unwanted stepchild when people ask simple questions I can do without. Same problem everyone else has, older Asian woman who clearly has a larger package in an uncomfortable place and take it out on everyone who comes into the store. Do something else with your time instead of being s o r u d e... read more