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    The UPS Store

    1.8 (85 reviews)
    Open 8:00 am - 6:30 pm
    Updated a few days ago

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    Bad attitude and rude!!!!
    Minh D.

    The new owner is rude and disrespectful. I waited inline for 15 minutes and finally is my turn. The old dude refused to accept my Amazon return item even though it is in the original box, and he wanted me to purchase the box from his store. I'll never come back again, and will not recommend this store to anyone!!!

    Customer service man and woman who was extremely rude.

    1 Star - Never Again If I could give 0 stars, I would. This was by far the worst UPS Store experience I've ever had. My husband, baby, and I came in to return Amazon packages and from the moment we walked in, the staff was rude, dismissive, and unprofessional. The woman behind the counter refused to help us purchase the correct box, repeating over and over "No, you can't buy that box, it's for moving," without offering a solution. When my husband asked what we could buy, she just said, "I can't help you." She was also nearly yelling at another customer named Shanna, who calmly explained she had just spoken with UPS customer service about her return. Instead of listening, the woman kept raising her voice and saying "No, you can't do this." When I stepped in to defend Shanna, I said, "Yes, it's my business to jump in when you're disrespecting another customer and I'm trying to help them out." The man in the photo (her husband) butted in, telling me "It's not your business because this isn't your business." From there, things only got worse. He repeatedly cut me off, talked down to me like I was stupid, waved his hands in my face, and when my husband told him not to speak to me like that, he escalated further -- saying "I can fight you." This was in front of our baby. Completely unprofessional and threatening behavior. As we left, the woman slammed the door shut on us while I was carrying my baby, and then the man aggressively swung it back open, shouting that they were still open (even though it was 4:25 -- five minutes before closing). On top of everything, they were taking personal phone calls during this chaos, talking about being "late" to family plans, instead of focusing on customers. This wasn't just bad service -- it was hostile, unsafe, and completely unacceptable. UPS should seriously review the conduct of the employees/owners at this location. I will never return here again, and I warn others to avoid this store at all costs.

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    8 days ago

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    3 months ago

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    22 days ago

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    Photo of Minh D.
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    6 months ago

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    8 months ago

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    6 months ago

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    2 months ago

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    7 months ago

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    1 year ago

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    11 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    1 year ago

    The man at the front desk was incredibly rude and condescending. I have never experienced such horrible customer service.

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    3 years ago

    Service was great and helpful. Price was reasonable. The gentleman even helped me emailed to the store

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

    I drop off packages here all the time and the clerks are friendly enough. No issues and they do stuff pretty fast.

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    3 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    Page 1 of 3

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    Review Highlights - The UPS Store

    Robert and the staff are always on their game, friendly and efficient.

    Mentioned in 4 reviews

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    The UPS Store - shipping_centers - Updated May 2026

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