I am back updating the review for the passport renewal for my kids…read more I had to book a month ahead for an appointment, however you should also know that they do walk-in every Tuesday to Thursday from 8am to 9am, with 15 mins for each person. That means that they only take 4 applicants per day. Hot tip: come before 8am, as they will hand out a ticket for you to be seen, otherwise your best bet is to try another day. Unfortunately this renewal was not successful as the first, because I did not my bring everything that was required for my daughter so we went back for a walk-in. Luckily, we were first and I forgot her passport card, Thomas, the passport processor at the Renton Highland location allowed us to run home to get it while he process the others. I'm writing this review so I will remember it for next time. Also, if your minor is over 16 at the time of the application, it will be a 10-year passport, under 16 is only good for 5 years.

These lasy ass workers returned my package without my authorization back to the usps office and my…read morepackage is now on the way back to the seller I never asked to pick it up at the post office the mailbox driver just didn't wanna finish there delivering

This isn't usually my go-to post office because my experiences with the staff have not been…read moreparticularly friendly. That said, I do appreciate that the lobby remains open after business hours and offers a self-service kiosk, which is very convenient for those of us who need to ship packages after work. On my most recent visit, however, there was only one self-service machine available. The customer ahead of me was entering shipping information, and the kiosk was occupied for more than 20 minutes. Since the space appears large enough to accommodate another machine, adding a second kiosk would significantly improve the experience and reduce wait times during busy periods. The after-hours self-service option is a great feature, but its usefulness is limited when there's only one machine available. I hope USPS considers adding additional kiosks here--and perhaps at other locations as well--to better serve customers who rely on self-service shipping.

The worst post office I have ever put up with. I bought a new mailbox key and lock it's been over…read more60 DAYS I STILL DO NOT HAVE IT I moved in on April it is now the end of June going into July this is out of control they first said they had no record of me buying it then I came back in again and all a sudden they remembered they said they will get it done now and It's been 2 weeks since they told me they are getting it done. DO NOT GO HERE

Postal Services in Tukwila, Washington…read more.. Needing some stamps for postcards, I had to go to a Post Office. My niece suggested that I get stamps from Costco, but they don't sell POSTCARD stamps. Yup. This post office was really close to Costco anyway, so it wasn't out of our way! Plus, the service was SUPER helpful! The kind, friendly woman was very personable and asked where we were from. She gave me tips on where to eat nearby and where to go for a good view of the city and the Space Needle. She was sharp because she looked at my postcards, knew that I was a tourist and tried to help me find beautiful views of Seattle like those on the postcards! She went over and beyond! She asked of i needed more than ten stamps - because they are "Forever" stamps and the price will be the same now and forever... She's correct. I purchased 20 stamps... LOL! We had a wonderful visit and ate where she suggested and will go to the park that she mentioned! Thank you so much!

This specific location is literally the best post office I've ever been to!…read more Their staff is so nice, friendly, competent, fast, patient, and knowledgeable! I've had to ship to other countries for work and I had no idea how to fill out some of the forms, and unlike other locations I have gone to, in this location I received the most help without feeling rushed or anxious! It's also very clean and organized, and they have pens!!

Very fast efficient and friendly service, Helpful with…read moreAmazon returns, parking is plentiful across the street.

I took several boxes of materials to this store to send to an industry conference in MN. When I…read morearrived at the conference, the materials were not there. We discovered that the boxes had been sent to some mystery company in CA, who rejected the shipment. The boxes were then returned to this store. I sat at a conference in an empty booth for 3 days without any of my company's materials. After multiple requests, this store still refuses to refund my original shipping costs. Not a trustworthy operation. Buyer beware.

still missing mail here and there not worth going through the channel…read more they are not doing thier job I hate skyway post office they need get a new leader as she is worthless

The staff is usually not in the office during working hours - there is only one person that stays…read morethere - to handle customers. Trisha is extremely rude and unhelpful. She puts mail from other mailboxes in other boxes - this is a breach of confidentiality and privacy. If the employees don't want to work, insult customers and make their lives difficult then there is no good reason to come to work. Hopefully the DOGE team will take note and do something good here.

My experiences always super great. They are all go above and beyond. Been going to them for years…read moresince we moved to Kent

Always have a great experience here, the amazing workers make it nice and easy to do what i need to…read moredo. Also the workers are very nice.

If I could also give zero stars I would. This post office is the worst. Although who am I kidding,…read morealmost all of them are. I order a lot online from Amazon and for some reason the post man is so lazy they don't even come to my house to deliver the package. They leave a pink slip in my mail box saying they tried. The funny thing is that we are home almost all the time. Apparently the last two deliveries the post person made they were un-capable of "actual" delivery and only were able to scribble on a pice of paper telling me I need to pick up the package my self. How do you have a job?!!! In my opinion Amazon and other online stores/services need to stop using the United States Postal Service. This is a cushy government job where no one cares about you, your time or how important the package was that you needed before leaving town.

This location deserves a zero. An Indian woman named nupeep is the worse worker, very rude doesn't…read morecare as if she can do whatever she wants. I called 8/23 around 2pm to find out why my package was not delivered and she repeatedly hung up in my face and refused to give me the name of the manager. She needs to be fired! She clearly lacks customer service.

Mailing postcards in Des Moines, Washington…read more.. I really wanted my postcards to have a Washington State postmark because I got the postcards in Seattle. LOL! My niece didn't know where the closest Post Office was. We thought that we should go to one on the way to Portland, Oregon (headed south), so we looked at a map... This location had many open parking spaces for a Saturday morning. It was a quick deposit into the drop slot and we were on our way... There was hardly any traffic, too! Thank you!

They don't answer the phone. The mail carrier marks packages delivered that are not delivered. No…read moreone seems to care. The national toll free customer service line is no help either. Not good. It's too bad USPS is the only affordable way to ship.

The Factoria post office is located across from the Marketplace at Factoria (aka Factoria Mall). It…read moreis in the same strip mall as Jing Jing Asian Market, except it is in the building across from it. There is a decent amount of parking here. But I could see this location being a pain when the lot is filled up. The post office layout is a bit interesting. As you enter the building entrance, the PO boxes are to your left and there is a self-service kiosk right in front. But you enter another room for the actual post office. It seems like the lobby leads up to offices in the same building on the second floor. I needed to mail something and the service was quicker than I am used to at the Crossroads location. Probably because I went at an off-time. Nevertheless, I would definitely consider using this location again if I need to mail something and am in Factoria.

They let me in right before closing and John changed the packing box for a cheaper rate. Very…read morehelpful!

If you're looking for Forever International stamps, this location has been out of them since the…read morebeginning of the summer. I wonder what's taking so long for them to be back in stock, does their restock keep lost in the mail? This location only gets two stars instead of one star because Karen is the nicest USPS worker out there. I feel like she has worked there for as long as I've lived in Issaquah and she always goes above and beyond to help me and my family, sometimes even telling us how we can save on postage. She unfortunately seems to be the only competent person there. I went in a few days ago to pick up, you guessed it, Forever International stamps and was told they are still out of stock. I asked if they instead had 10-cent stamps (two domestic stamps (73 cents) plus two ten-cent stamps equal the same amount of postage as one Forever International stamp ($1.65) and no, they don't make 20-cent stamps for some reason) and they said they were all out of ten cent stamps and instead, the guy at the desk tried to sell me five-cent stamps. I was genuinely shocked. Six whole stamps will not fit on a single postcard to Canada which is what I was trying to mail. Then he asked if I want additional ounce stamps which are 28 cents and I told him I didn't want to pay 9 cents of extra postage on everything I mail internationally to which he replied I could put three domestic stamps on an envelope. I feel like math should be a requirement to work for the USPS. If I am already complaining about paying 9 extra cents. Why would I ever put $2.19 worth of postage on an envelope going literally a hop across the border?? Honestly a ridiculous experience. I spent fifteen minutes waiting in a line of two people to walk out empty-handed. Slow service, and some seriously math-challenged employees. My 7-year-old niece who I was trying to send the postcard to would have the sense not to say "put three domestic stamps on an international postcard." Even telling me to get printed postage from the self-service machine would have been a more logical idea to suggest than that.

This was the worst experience I've ever had here from many standpoints…read more.. There was ONE employee working. When I arrived there were 12 people ahead of me. I spent 40 minutes waiting in line patiently with everyone else. I was next up and waiting for my turn when I overheard the employee telling the customer "I hate this place. I wish it would burn to the ground. The only good thing about this place is it forces me to update my resume". When you wait for 40 minutes in line calmly like everyone else you really don't want to hear how disgruntled the employee is. When I was done with my two envelopes and two bubble packages the line was literally to the door! When I left there were over 20 people waiting in line!!