I came here two weeks after Christmas to drop off a package. I had boxed it myself, made sure to cross out any of the old label material, wrapped it up to protect it, and sealed it shut. I was a bit concern it was going to be a proper packing job! This place was popular! Parking lot is a bit narrow so it was hard to find a space but as we circled I kept seeing more and more people enter. I fully expected to see a long line when I went inside, but there wasn't and I can see why. The employees there were super efficient! As I entered a young man motioned me his way within seconds. I told him what I needed, he measured the box, took my information, I paid, and was out of there all within five minutes. I was super impressed! I don't know what I was expecting but nothing this seamless! read more

Very helpful! Great and quick service! Ryan helped me with printing as well as notarizing a document! One of the faster UPS stores and able to handle everyone coming through the door during the holidays even! Quick. Fast. Friendly. Affordable. read more

Do not use UPS shipping services! I paid $77 for next day delivery to Denver and was promised delivery in the morning. UPS received my package at their hub which is 7 miles away at 6:02 AM and they failed to deliver it. No explanation. They should have standby drivers available if they have too many deliveries to make them as promised! read more

The owner or the manager Cecelia Hong was absolutely not helpful. The employees there seemed like they had NO clue what they are doing, so I asked for help from someone else. Cecelia, with extremely condescending and rude tone, told me they can't help me with shipping my package. I'm not going to write the details here, but I'm writing to contact UPS directly. No wonder this place has overwhelmingly bad reviews. If people are taking their time and effort to leave a review on a UPS STORE, it really means something. I hope the corporate recognizes this. UPS has always been a go-to place for me, but with this kind of service, I'd rather go to closest USPS and pay cheaper. Please manage this location. Awful experience that gives bad name to the brand. read more

Cecilia Hong, the manager of this store, is a terrible human being. When Jason, one of her employees, was being extremely rude on the phone, I was very frustrated. I went to the store and confronted. The dude who took the call looks scared as hell, and Cecilia says there is no person at her store who would be rude like that. I asked for recorded conversation for evidence, which she refused to provide. She then told me she will give me a call after investigation. Got a call a few days later. She now tells me I am lying. Hahaha. By the end of the call, she was cursing and screaming at me, which made my wife extremely anxious as she was in the car with me on the phone. I had to hang up since she was hysterically screaming at me. Now, she says this store used to be bad because of her rude father in law, but it seems like that is a common trait here. If you really value your package, avoid this store. Cecilia Hong is her name. Avoid her. Do not be fooled, I am telling you. read more

This UPS store sucks. They nickel and dime you for everything they can. I'm going to stick to the UPS store in my neighborhood from now on.

They were very knowledgeable with sending and packaging something that was quite delicate. The level of their professionalism was quite impressive. I would highly recommend this location. read more

My husband and I went there two days ago at 11 AM to have three documents notarized and one passport photo taken. Plenty of parking in front of the store. The store is very well organized and clean. Two young men took care of us. They were both courteous and highly efficient. In less than 5 minutes, we were done and paying the bills. The owner, an older Asian gentleman politely chatted with us as we walked out. We have been to other UPS stores in Bellevue, Michigan and Florida. This one is the best! read more

This is my local UPS store and I've had nothing but great experiences. The staff is always very polite and quick. Im usually only dropping off returns, so I can't speak much to the shipping costs. I paid to ship a couple packages once and thought the price was fair; much better than USPS and FedEx at the time. Recommend for dropping off returns! read more

I'm not sure what kind of blue ribbon bow at the at the ankles type of service you people need but this place is really good they should totally be getting at least four and five stars. I come in a half hour before closing the owners like Wham! Bam thank you ma'am in like 21 seconds he's got my order tracked packed and wrapped and I didn't hardly have to do anything very grateful for really good service. He knew what I needed to do, he knew what he knew what to say and he got it done in like a said I didn't even have to do much. Basically I had an eBay purchase turn out not to be working and the easiest part of the transaction was returning it thank you UPS read more

I wanted to let management know that the gentleman who was working this morning (4/5/23) impressed me with his calm/caring demeano. There were several customers waiting in line, and he gave everyone the same patience and care when they had their turn at the counter. Never rushed anyone and gave each person attention. Being in someone that works in management for those that work with the publi, I know it's not as common these days to receive such great customer service! I appreciated his kindness and positivity! read more

The people here are really, really nice! I drive from Mercer island to this UPS even though there is literally a UPS on the island because the service here is better. Worth the drive! read more

Badly trained for Passport photos. Insisted that I pull my hair far away from my ears and that it was a requirement. I explained that the State Department does not require that. I was not shown my photo until I paid $18 for it. The WORST picture ever, my hair looked ridiculous. I promptly went to Fed Ex and got an excellent picture. No request to show my entire ear. Waste of $18. read more

I dropped 2 packages to return to Amazon today at 11:12am on 11/12/2023 PST, but this UPS store did not weigh the boxes. They showed as 0.00 lb on the receipt. This is not a good practice. If there are some issues with the deliveries, there is no way to extrapolate to the proximate weights of the items in the boxes. When I called back about the weights of the boxes, the lady on the phone likely the same lady accepted my boxes told me that they never weigh Amazon returns. I don't know why that is, but it doesn't sound right. This needs to be fixed. At this time 8:25pm on the same day, the UPS website could not locate the tracking numbers. I'm a bit concerned about this shipping. Normally, when I dropped off packages at other UPS stores, they weigh them and I would get notifications back within minutes. read more

1-page print will set you back $2.31 because you have to use a computer to print. improvement recommendations: 1. Should fixed the printer so I can print from USB so the computer is not required. 2. their employee should tell me about the computer surcharge at the time when they advised me that I need to use a computer to print. read more

The UPS Store - Shipping Centers Near Me - Bellevue, Washington

You would think it's 2018 and everybody would know how to convert to email, but nope. Thankfully UPS sell envelopes and stamps for that few rare occasion that requires me to manually mail something in. They even let you drop off your mail here. It's a franchise location meaning family owned so it's a bit more lenient on things. Super convenient for me to walk right over from work. It's also convenient for me to drop off packages to return whenever I order something from Amazon that turns out nothing like the photo on the website, I learned my lesson being cheap and will only stick to non-important purchases online. Tell me about your experience if you've been here or is going to after reading this review:) read more

My observation is that the owner of this place discriminates against Asians. When greeting, he says "Hello" to Asian customers and says "How are you doing, Ma'am/ Sir?" to White people. After scanning, he asks Asian customers to put their package to a certain place themselves on their way out. But not asking White people to do the same. If you have the same experience or observations, please speak up. read more

Stopped by there to pick up a held package yesterday, making sure to get there before the posted 5:00 closing time. Either their clock needs a reset after a week of wind storms and power outages or someone is not doing their job, as they were already locked up and closed at 4:50. And this being the weekend before Christmas. What's up with that. Very frustrating... read more

My package was ready to pick up at this UPS location. It was advertised to open through 7PM. However, when I arrived at 6:58PM, the store was already closed, with a person talking to a phone inside. This has caused me wasting a trip and unable to get the package on time. read more

The UPS Store - Shipping Centers Near Me - Bellevue, Washington

One star for the younger employee. He was nice! The older guy was very impatient and annoyed.

WORST CUSTOMER SERVICE EVER. UPS delivered the same package twice to my house incorrectly despite me writing Return to Sender/Not at this address. This place has the audacity to yell at me for crossing off their barcodes & then telling me he must now "THROW THE PACKAGE IN THE TRASH" because there is no barcode. Or "i'll make the driver throw it in the trash. You can leave now. I'm done talking to you." I'm sorry, you're telling me this is a shipping location not drop off location...then SHIP it back to the sender. I didnt cross off any tracking #s and there is a visible return address. Reprint an appropriate barcode-common sense? Do they not print labels with barcodes there to ship away? If you dont want your packages thrown in the trash, don't come here!! read more

I don't know the name of the owner but we stopped by a few times to drop off packages. Each time he was mean and looked annoyed. We have UPS labels for some packages we bought from retailers so we go to UPS store, we thought they would take it from us without any questions or attitudes. The owner told us we were not buying from him so don't drop off packages. So shocked at how we were treated. read more

I am a professional working with a tax company and have a corporate account for shipping tax documents via UPS. I tried to get some help and the owner said no way would he help - when I complained he just walked away. I am reporting this store to our corporate HQ as to the extremely poor service they embody. I realize these are all franchise operations but they should screen these types of poorly managed / owned operations and withdraw their licensing. This type of poor service reflects on all UPS businesses. I will avoid all business with UPS and especially with this store. read more

Horrible customer service! From the moment you walk into the store. The owner clearly has some anger management and diversity issues. As another reviewer pointed out he seems like a racist and speaks in a very demeaning manner. The whole thing started when he asked me to buy tape (really? You want me to buy a pack of tape just for taping 2 boxes!!!) and that he wouldn't let me use the tape at the store since it's an independently owned store. To that I told him that he is being stingy which he was and it all went down hill from there. The owner tells me he owns the store for 13 years and he has the right to refuse service to anyone he pleases to and that it's an independently owned store so not to expect the same service I get at UPS, really? He then starts yelling while other customer is in the store and saying that he is going to call the police, to which I responded back saying sure go ahead and call the police - I haven't done anything wrong. Obliviously he was just trying to threaten me. It gets better, I get my own tape and after spending 15 min there using my own tape he refuses to give me the plastic sticker label holder to put on the box and I am left with no option but to walk out of the store and take my packages to ship from another store. Just unbelievable. I am just in a shock that in this day and age this is still happening. Needless to say I will take the time to file a formal complaint to UPS Headquarters and the BBB. read more

Friendly local UPS store that always is stocked with needed items for shipping. They also have P.O. boxes. Avoid this area during 5-6PM as the massive Factoria traffic from TMobile, Trendwest, and other cubical employees make their mass exodus from this street. read more

I went there for public notary of an urgent document. The owner signed and stamped on the document BUT he didn't give me the Acknowledgement Certificate. Without him telling me, how would a common customer like me know that we were missing an important document? My document was rejected by gov official because of that. I had to go back to him, paid another $10 for the certificate. This guy ruined my whole thing. I strongly doubt his profession as public notary. read more

The staff is helpful and quick, with great packing services or everything you need to pack yourself it is the best place to stop in for some shipping help. read more

I got a stupid private message saying my review doesn't matter. That the business will always make money and I would bet it was the owners son or family member. What a joke if my honest review stops a hundred people from going there over the years I would have done something good. And if you are reading this you clown if that makes you lose thousands of dollars that's money you'll never see. Your store is a franchise and if UPS finds out how poorly customers are treated they can make you sell that store. I've been going to the crossroads and Bellevue stores and everyone I know I told them to do the same thing. read more

This UPS store is partial to treating customers of an ethnicity other than theirs rudely and with disregard. I had been a customer for over three years, however their increasing rudeness, telling me they don't care about packages, and acting as if it is an inconvenience to actually provide the services for which I pay have caused me to discontinue doing business with them. After the owner, CK, was repeatedly rude and told me he didn't care about a package that would be coming in the next day, I decided enough was enough. I don't recommend anyone go there. I have heard them talk negatively about customers after they have left the store, demean them and be extremely condescending. They act as if they are doing YOU a favor when you are either paying for a single service or paying an ongoing monthly/yearly contract fee for a box. I would rather travel a few miles and use my hard earned money to support the people and families of a business which actually care about and has some customer service standards...unfortunately, this store is NOT one that does. read more

Very nice helpful patient& efficient. also easy parking with reserved spots right out in front read more

Store attempted to defraud us by both mismeasuring and overcharging. Here is the deal, the only reason we were at the Factoria store was because the "different" UPS Store computers went down. So we headed to Factoria. We had bought the box earlier @ "different" UPS store with dimensions of 22" X 22" X 21.5" on the box and already gotten the costs to ship. When we headed back to the "different" Store we found it closed and headed to Factoria. At the Factoria Store, the employee measured 23" X 23" X 23". When it was noted the employee mismeasured and the dimensions were on the box he simply charged ahead and didn't try to rectify. When the quote was over $30 more had him remeasure. He tried to measure it in the blink of an eye to hide it and then tried to lie and say the dimensions on the box where for inside. Actually the tape measured read exactly what was on the box, in that blink of an eye. The store was obviously crooked and we took off. Didn't stick around to see where the other overcharges were. I also verified on the web the costs for shipping and they exactly match the "different" Store. The employee who mismeasured is the same one in the picture on the phone. Supplies like tape at this store are 4 times what they cost at local big box stores across the street. Overpriced. I will never use this UPS store again and recommend others look around. read more

Been coming here for years. Felt the need to write this review after seeing others that weren't reflective of the consistently outstanding service I've always received. Keep up the good work guys! read more

This store is such a Rip off. Charges $5 for 5 mins to use the computer to copy a flyer for printing. $10 per page for notary. Won't go to this store again. read more

I am in this location of UPS often to drop off packages. They are always kind and helpful with tape and labeling. I really appreciate them being here! read more

I've been to this store and other UPS stores many times. They always taped the box securely as a part of their service. Of course most times I prepared it myself but sometimes I needed extra tape. When I was this store today, the guy told me to either buy a tape there otherwise he would charge me $1 per box. Customer service is bad at this store. I would never go back! read more

The store charged me $12+ service charge for shipping USPS express envelope. It would have been fine if they had informed me about the service fee and not assume that everyone knows that there is $12+ service charge for sipping something which would otherwise cost you ~$18 total. Not only that, because i also shipped a paid return envelope along, they charged me another 12+ dollar as service fee on that as well. I ended up paying little over $ 61 for something which could be shipped for roughly $37. So, they charged me total of appx $24 without even informing anything about it. How can they just assume that the every person who walks in is a shipping expert. When i called they said sorry but i already lost $24 so sorry is of no help. Not going there back again, unless there are no other stores/options at all. read more

Do not ship with UPS in general. This store specifically has bad customer service. They overcharged on my shipping fee, even when I get a quote estimate for USPS. Last time I shipped through them and the item (vase) got broken when it's delivered. I never had problem with USPS or Fedex. I called them like 3 times before they sent me the manager to file the insurance claim. The manager started to argue with me on how I might have improper packing. OK, fine! I will let the people at UPS to inspect. The manager told me he will call back to update the status. One week later, I got no phone call. I called back and he said no update yet. Duh, I already got my damaged package delivered back to me, all broken. So somebody must have looked into it to inspect. But anyways, it's not his fault but UPS. So three weeks went by and no phone call either. WTH! I called back and someone else said the manager went home at 2pm. Again, WTF!!! This guy was nice enough to look up but what I know is that the insurance claim got denied for improper packaging. At this point, I am pissed! I got a big box with 1/4" in thick vase inside and lots of bubble wrap. Insurance got denied and NO PHONE CALL for like a month now???!!! Considering this is the last time I use UPS for anything, not even buying toilet paper (if they happen to sell it). read more

11 dollars to ship a small flat item in a small padded envelope. I wanted to send my little padded envelope to my sister via UPS because where she lives there are issues with USPS however, they were happy to take my 11 dollars only to send it USPS. So, I went to the post office and paid much less to ship. In other words, they grossly overcharge. read more

I had my package held at this store and went here to pick up. They denied to give me the package because the package is under my wife's name (because we share her Amazon account). I explained UPS driver always handed me the package under my wife's name and even the package held at UPS processing center allowed me to pick up with my ID. Furthermore, I have my UPS account under my name and they allow me reroute or return any package coming to my house - this is how I rerouted this package to this UPS store at the first place. I explained that but the clerk still denied and said he's not a UPS driver and this is UPS store. Well, quite strange, but I understand they might have different policy, and I value security. The problem was how he handled this case and treated me. He almost ordered me to send my wife and was extremely, extremely rude - I don't remember the last time I've received such a frustrating service. I felt like I was despised here. I don't know how they process the ordering or other pickup, but this was horrible experience for me and I'd never come to this store again. read more

Friendly and loving owner and is very loyal and cares for his customer. I remember long time ago I was submitting alot of applications for school and had a great experience. The owner runs the business like he wants to and knows what he is doing. He gives a lot of good pointers and advice read more