The team at Pony Express provided an excellent experience. They took the time to walk me through my options and ensured my international shipment was handled smoothly. Their personalized approach and willingness to work with my specific situation made a real difference. My package arrived on time and at a fair price--I truly appreciate their professionalism and customer care. read more

Great friendly service. Often our mail from a neighboring address gets misdelivered here and they are gracious enough to walk it over rather than marking it misdelivered and handing it back to the USPS. Such nice service that is definitely appreciated. read more

Needed a notary fast, I dropped by, there was nobody in line. Woman working there said yep, she was a notary. Handled the process quickly, helped me print a new copy of the from my email when I hosed the one I brought with me due to my bad handwriting. I had UPS shipping label already from the recipient. She gave me the right UPS envelope (I had brought only a manila envelope) and dropped in their outbound. Fees were reasonable. Made an annoying situation (dealing with insurance companies) a little easier. read more

They provide notary but the person's attitude is really bad. We called to check if they provide the notary service, and it seems like the person don't want to wait for us and was trying to push us to come next week. Don't they have a regular business hour? read more

I needed a USPS return envelope for my Nigerian passport application, and I came here to get it because it was close by. The owner (Mike) was condescending and unprofessional. He kept asking me confusing questions, giving me weird looks, and telling me repeatedly that he's trying to help me. I ended up leaving the shop and going to the post office to get my envelope. I'm not sure what the owner's deal was. Maybe he was just having a bad day, or he has poor people skills. I'll probably never know, as I'm never going back there again. read more

I forgot to mention that I have come back two additional times to send things to Canada. THERE IS NEVER A LINE, and all the employees I have ever interacted with are extremely kind, professional and experts at logistics/shipping/transit etc. I dare you try and find more reliable service to Canada or overseas for cheaper. Not possible! read more

Came in here to get passport photos done. Really great customer service. They were fast and friendly. Saw them interact with other customers, and they treated everyone with respect. read more

Pony Express Redmond - Cute mailing supplies - Notaries Near Me - Redmond, Washington

I had to use this location to drop off a DHL package internationally and am on the fence on how i feel about it. I walked in and waited in line. I forgot one of the forms and needed to make a copy and she directed me the printer to make a copy and "pay" but there's no option to pay at the printer. So I'm trying to get her attention to ask how to print and shes kinda ignoring me. So I walk back to the counter and she's completely confused about what the question was. Then rings me up at the register and says I can leave the package with her and she'll make the copy for me. It's like... all of that wasted time for you to have done the initially, right. Then she just stands there staring. Super weird. I'm hopeful to not have to use DHL in the future because if definitely dread returning. read more

NOTE: This happened pre-pandemic, but still bothers me. This review was saved for a long time, but considering the owner likely remains the same individual I felt it still applicable. TL;DR: Friendly, sympathetic employees but off putting owner. REVIEW: Perhaps it was an off day, but I found the owner passive aggressive and brusque when I went to pick up a missed delivery. Her sour expression, impatient manner, and shifting of blame upon the customer, insisting I should've placed signs at my apartment complex to direct the delivery person. How is it my fault the driver couldn't find my building, one of three, or leave it at the large, obvious leasing office? After providing my contact information, the owner assured me she'd let me know when my package arrived. At 2:50 pm the vendor sent notification of delivery. At 4 pm I called Pony to verify. The young lady on the phone* was warm and friendly. I'd already left work when at 4:45 pm the owner finally called, not realizing I'd called first. Had I not called earlier I'd never have left work in time to pick up my package before closing. *The employee was sympathic and friendly in person as well. read more

Pony express helped me mail a bunch of boxes quickly with price options for different delivery companies (ups/fedex/usps). They also can box items for you for a surcharge. read more

We had a wonderful experience here getting passport photos taken for our son with ASD. Our son has a hard time staying still and following directions like where to look etc. so I called before hand to see when they would be less busy and give them a heads up that our photo session might take a little more time. The employee I spoke with was very reassuring and kind. When we arrived the other employee taking the photos was ready for us. He worked really quickly and was incredibly accommodating. He was able to get a great picture of my son and did it in well under 10 minutes. I would highly recommend this business and will continue to use them in the future. read more

I appreciate the owner/manager; when I went to get a document notarized with my kids, his friendly demeanor extended to them as well. Despite the simplicity of notarizing a form, his warmth made the experience memorable. I wish more people displayed such friendliness. read more

I do not recommend going to this location. The owner/attendant a older Asian lady was rude , aggressive , and unprofessional. I went to this location to get fingerprinted. I arrived 10 minutes early. The attendant was on the phone and was very rude with each person and kept me waiting without acknowledging me. When she finally got off the phone . I let her know I was there for appointment she rudely asked me to come around the corner and for my ids. IWhen I let her how rude she was behaving . She didn't apologize. I asked her for her name but she wouldn't give me her name or try to refund the service . The individuals did state they were the owner. read more

My kids and my husband and I have been here four times in the past 6 weeks, as this place was recommended by the Canadian consulate on their list of local places that take appropriate photos for Canadian passports and immigration/visa applications. So we all came here to get various photos taken that had to meet very specific governmental criteria. The good news: this place is very familiar with the specs for Canadian photos for these various applications. Their prices are decent ($25 for two official photos, with the required stamp on the back of one). The turn-around time is swift (take the photos one day and return the next to pick them up). Best of all: they say they guarantee that the photos will not be rejected. I love that; takes the worry out of that part of the whole application. The not-so-great issue: the gentleman who takes the photos and who was at the counter when I came to pick up our photos was not that pleasant. He was unsmiling, unfriendly, curt and aloof - even with my kids. He wasn't rude, just cold. (My husband picked up his own photos and, upon arriving home, said to me that the guy was, to use a euphemism, an anatomical cavity in the derriere. He sure doesn't mince words!). So.. if you're looking for a professional photo service for international passports and such, but you don't mind dealing with unfriendly folks, this place definitely would meet your needs. read more

So impressed by the service at Pony Express Redmond. Mike and his team turned around an urgent transaction and shipping for me in very short time, while the shop was very busy. Highly recommend this service. read more

The staff is always very welcoming and helpful in trying to figure out the best shipping option! Thanks!

Moved to Redmond Town Center. Much better location with more parking. New employees and still offering excellent service.

I needed passport photos and found this place nearby. Super friendly fast and efficient. They over services for all the shipping couriers which is good to know. read more

Our 8 month old needed a passport photo and the service was superb! Very baby/kid friendly. We were in and out in just a few minutes, plus they had Asian plums from their garden for us to grab - sooo yummy. We will return for our business and personal needs in the future - they are setting the standard for service for sure. read more

We have been loyal customers of Pony Express and Mike Ahn for 7 years. While living abroad Mike and his staff sent our mail to us overseas. We are so thankful for Pony Express. Now that we are back living in Redmond we still send our mail to our PO box there. Such great customer service. If you want to support local business and get great service. This is a place you should know about! read more

Friendly, collaborative & understanding the request, and listening to the request before responding. Appreciate the customer service you give & will definitely come back again. read more

Excellent service! I love the fact that I can get quotes from UPS, FedEx, DHL and USPS , with different shipping tiers, in one shot. They also give a punch card, after a certain number of shipments, one of your local shipping is free. Pleasant shipping experience. read more

My husband and I are avid Pony Express customers! They always have fantastic customer service, we rarely have to wait in line, and they always ensure the most economical pricing for shipping. Huge shout out to Adam for going above and beyond- the people here are truly exemplary, seem to enjoy their job, and do everything to provide a positive guest experience. Thanks Pony Express! read more

I like the new location in Redmond Town Center. I think parking, and getting in and out, is actually easier. The staff here is consistently smart, fast and friendly. I won't ship from anywhere else. I recently had a complex shipment to make to Japan and they made it so easy. Plus great passport and notary services! Love you guys!! read more

I come here (and only here) for all my mailing needs. The staff are so quick and friendly to deal with requests. I've had everything from passport renewals, photos and large packages sent through this business, and never had any issues. Keep up the good work. :) read more

Took my 19 month old daughter to get her passport picture taken, the person who took the picture was so insensitive, rude, and just felt his negative energy in the small space. I was trying to make my daughter smile by doing the baby voice and he looked at me and said " can you not do that" and " stay back. He took a picture and said this will work, when I looked at the picture my daughter looked frightened. When I asked him to let me calm get down since she stated tearing up and he just walked away saying" so let me know once you are ready in a very condescending voice. Worst experience ever. Learn some manners sir, everyone has issue but that doesn't mean you can be mean. read more

I went into Pony Express and mailed a priority package to my mom. My package arrived 4 days late because the owner forgot to put it with the outgoing mail. When confronted Mike was very rude. Word to wise...take your mail elsewhere read more

I needed to expedite a passport renewal because I have an upcoming project in Canada. I googled around for "passport photos redmond" and this place popped up and it was close to my office. Excellent service with a nice personal touch. The passport photo turned out great. They use a Nikon D200. I had my form already filled out. They helped staple the photo to the form, stuff it into the envelope, and write "expedite" on the outside. It's on its way. They have premium coffee to sip while you wait, and I didn't wait long. I think it took 15 minutes for the whole thing. read more

Pony Express Redmond - Notaries Near Me - Redmond, Washington

Need a passport photo? Go here! Need one for a child? Go here! What about an international passport photo that requires a different photo size than the American one? Go here! At first I tried Bartell's nearby but they flat out said they don't do passport photos for children (why?!). So we came here instead and I'm glad we did. Quality was great, the photographer was great and the price was great :) I'm glad I found this place today. I'll be coming back for sure. read more

Went in to get a quote from Ray on shipping some sensitive camera gear across the country (camera gear I have shipped previously with no issues). From the moment I began to place items on the desk Ray seemed less than enthusiastic about helping me. Firstly he didn't grasp that I wouldn't be shipping the gear in a large Pelican case I had brought it all to the store in, even after being told by myself and my wife three times that it wouldn't be going. He then proceeded to tell us that was a bad idea, even after being informed that was simply not an option as the person we had sold and were shipping the gear to did not want to pay for the expensive case. Instead of listening to what we needed to say, or maybe even offering up some suggestions on how we could pack and ship the gear, he just kept interjecting commentary about what a bad idea idea it was to not ship it in the Pelican case. We then offered up that we could remove the foam from the Pelican case and use it to ship the smaller items all in one box. He continued to take an extremely negative view of the situation and it was obvious his only concern was for his potential liability and pointed out that he was the owner so it wasn't going to ship without his ok, as if we had any interest in shipping our expensive camera gear in a way that was less than safe. It really was a remarkable how negative he was during the entire experience. At that point I decided I'd had enough of my intelligence being insulted and being condescended to and decided to pack my stuff up and go in search of someone not at all like Ray. While beginning to pack up I pointed out my displeasure at him acting like he didn't want to ship any gear. He took the opportunity to admit that he, in fact, did not want to ship it. We travel full time and thus have to use shipping companies all over the country very often. We go to small shipping businesses like this in order to get expertise, creativity, and good customer service. Otherwise, we might as well go to the USPS if we want crappy service with a side of negativity smothered in condescension. We've been here once before when we needed to mail some postcards and get a few envelopes (another experience that wasn't great but that passable because it required almost no thinking). If all you need is to buy are stamps or drop off a package, Ray is your man. If you're expecting to ship something particularly expensive or need some assistance with packing, Ray lacks the requisite people skills to make that experience a pleasant one. He will, in fact, over complicate the situation by making assumptions and jumping to all sorts of conclusions before allowing you to even fully explain your request. It seems he is to shipping what finger painting is to art. read more

Really nice people here. Place is clean and organized. Professional. Trustworthy. I will come back again for other services.

Rented a mailbox from them for over a year and it was a excellent experience. They are very professional and personable. I would definitely recommend their services. read more

Excellent service! Makes me want to find an excuse to mail something to someone. The service staff makes everything so easy. She weighed our stuff, tells us the cheapest way to send and packs it for us! I don't think I'll be going to USPS anymore! read more

Excellent! I worked with Mike to get some papers notarized and photographs taken. He was knowledgeable, knew about the photograph requirements of various embassies and got the job done really quickly. Definitely the goto place for photographs (Schengen) and Notary. read more

I have a small business and have been going to Pony Express for the past 5 years and have had great service every time. When they moved we followed them to their new location. Mike the owner is great! He always takes care of our shipping needs and is very personable every time we go in. read more

Really like this place; Mike the owner is friendly and efficient, as well as knowledgeable about different types of shipping. They provide shipping via FedEx, UPS, DHL, and most services provided by the US Post Office. I'll be gladly doing business here when I can instead of waiting in line at the post office. read more

This is absolutely the best and easiest place to go for shipping packages. Whether it is ready to go you you need them to pack things up they are so efficient, helpful, and nice. They also are so helpful in choosing the best priced carrier for your shipping. I trust them which says it all. I love the brightness of the new location and they still have those wonderful birthday cards! You won't find a better place in Redmond for shipping. read more

Went in for notary services, to make copies, and send a small package. Mike is so fast and efficient. Made what had been a dreadful search into a quick pleasant experience. Will definitely go back for any of my shipping/notary needs. read more

Utterly unprofessional and rude staff. Was deliberately nonresponsive and did not confirm if attachments sent via email, which was the recommended option to print documents, have been deleted despite explicitly requesting it. Waited patiently to make a payment for 2 additional copies. Staff observed it however kept ignoring and eventually said not to pay. Requested thumb impression for notarizing documents and mentioned to another customer that someone ahead of you got too excited about a thumb impression. Got my documents notarized and duly paid for the services, however am still in disbelief about the blatant arrogance. read more

For the last year since we opened our mail box with Mike, we had nothing, but great service and good rates on shipping. It's beautiful to deal with a business owner directly who genuinely cares. So far they have accommodated us to such extend that other places will not be as appealing any longer - e-mail notifications (or text messages) for new mail/packages received. Decent rates on mailboxes, competitive pricing on shipping services. We will always recommend their business to anyone seeking honest and family-like approach to business in a growing community. Oh! And they restore old photos too! read more