I have some pretty low expectations of people in general but Jesus Christ. The person helping me…read morefaked an entire phone conversation pretending to be on the phone with the mail carrier who was on my route today to see if he happened to have my lost package or not. Her phone case was a maroon wrap around wallet where it clasps over the phone. Post office lost my package so when I went there to ask about it, the woman behind the desk said "hm I understand let me call the guy that delivered your route today" and picked up her phone that had a wallet encased over it and immediately faked a phone call with him with the case closed, screen off, and faked an entire phone call with him just to say "oh he doesn't seem to have it, leave us your phone number and name and we will get back to you." Actually unbelievable l wish this was a joke

No one Ever answers the phone we have a daily pickup as a business and we are lucky to get 3…read morepickups a week sometimes they don't show up until 8pm and as a business we close at 5pm.

Employees appear to be uneducated about USPS. Surly and…read morecannot add. Lovely location however.

The USPS location at Carillon Point is compact but offers all the essential mailing services you'd…read moreexpect. It's convenient for quick drop-offs or domestic shipments, though note that they don't handle international packages. The staff is efficient and keeps the line moving, especially during less busy hours. Parking is available nearby, with both paid and free options depending on where you grab a spot. It's a solid neighborhood post office, especially if you're not dealing with anything too complex. JY review

Had a prior frustration about lack of UPS express letter envelopes. Ryan the GM fixed it! They have…read morethem now! So nice when a business listens. Five stars!

Be prepared to be charged $3 to print a UPS shipping label. If you bring your own label, they will…read moreprobably charge you $1 for the tape and even more for having to do any work. My advice, go elsewhere.

Came here on a Friday evening to mail something out and was met with NO line! Randy helped me out…read moreas I still needed to write down the shipping address on my package, but he was nice and efficient. I was in and out.

Passport services at this post office have broken my trust. I have already made appointments and…read moreappeared twice - each time, having to wait a month for the closest next available appointment - both times having passport services unexpectedly closed with no other choice but to go back online and wait again. I'm going to call the Department of State to figure out what to do next. I was Canadian and this is my first experience getting an American passport. Epic fail. Canada is a zillion times more organized. Do better.

Best mailbox place in Kirkland always available great customer service, also is notary so one stop…read moremail & postal solution.

My go to place! Have been utilizing this business for 3 years. Quality. Dependable, caring,…read moresmart. Small businesses you never really appreciate them until you Move out of the area.

This place has extremely poor customer service and there is an employee there that committed theft…read more I went in to get a postage estimate and they took my mail slot tester tool. The employee claimed it belonged to them, but I received it from a postal worker years ago, and they said I could keep it. I consistently conduct mass mailing, so this will negatively impact my process. The inconsistencies in rules here are very unprofessional. Would not recommend utilizing their services if you don't have to. UPS down the street is a much better option.

This review is for the passport office. I came here to say Steve is the GREATEST OF ALL TIME. We…read morehad another appt cancelled on us over the weekend bc no one showed up to work for another post office so decided to press our luck with a walk-in Monday morning. This place does do pictures but not of infants, babies. Steve was super efficient, polite, and helpful. We were in and out in less than 10 min including photo. Don't forget a checkbook or debit card. Man, people like Steve, really kind of fix your day bc you're like maybe I should just be a Steve today too. The USPS office doesn't open until 8:30am but the lobby opens before bc it's shared with the passport office.

Great friendly service. Often our mail from a neighboring address gets misdelivered here and they…read moreare gracious enough to walk it over rather than marking it misdelivered and handing it back to the USPS. Such nice service that is definitely appreciated.

The team at Pony Express provided an excellent experience. They took the time to walk me through my…read moreoptions and ensured my international shipment was handled smoothly. Their personalized approach and willingness to work with my specific situation made a real difference. My package arrived on time and at a fair price--I truly appreciate their professionalism and customer care.

Great by day, when associates are there, but don't expect to be able to use the automated machine…read moreand drop box after hours - it is locked! I wish there was a way for them to keep that open for use as they once were at other USPS locations. Other than that, parking is plentiful, and it is usually convenient to mail things from here!

My mail has been placed in the neighbors box 2-3x a week for months. And I'm getting theirs. There…read morehave been long periods of Saturdays mail belonging to people 5-6 blocks away. Today 10/17/25 I watched my carrier put my Rx shipment into the neighbors locked box, half of it was left hanging out, easy to steal.

We live in Lynnwood but will drive here for any of our mail needs. The staff has always been so…read morekind and courteous, especially around the holidays when we have many packages to ship. They are doing their best to work with the Covid guidelines and that is so appreciated, especially in a smaller space where interaction is necessary. Everyone still keeps a smile on their face (and yes, it's evident even with a mask in) and a positive attitude. The lobby always have a great supply of flat rate boxes and all the necessary forms. The self service kiosk is super helpful. We are super appreciative of everyone at this post office!!

Agree with the other reviews that say they deserve 0 stars…read more Mailman sent my package back as "addressee unknown". Confronted him about it and he's like well I didn't know you lived here. I told him it was addressed to be at this address. Why would you send it back? Went to this post office and they had me speak to the supervisor who was patronizing telling me, "You don't know how it works here. You have to register your address." I said just tell me how to get my package back. She's like you can't. We already sent it back, but you can pay to get it back. I said I'm not paying for something that's your mistake. She said it's not our fault you didn't register. I have had more than half a dozen addresses and have never had to "register" with the local post office. No apology was ever made. What happened to customer service?

THE UPS STORE @ KIRKLAND…read more Parking is available right out front, and if you come during the weekday, there are usually spots open. This UPS Store is located in a plaza, so parking is shared with nearby businesses, but it's still pretty easy to find a spot since people are constantly coming in and out. I stopped by for a couple of Amazon returns, and when I arrived, the staff was briefly on a bathroom break. They had a sign posted saying they would be right back, which I appreciated for the clear communication. Astrid, the employee who helped me, was extremely nice and processed my returns quickly and efficiently. The store also has a variety of items and supplies available for purchase. It's clean, spacious, and not crowded, there was only one person ahead of me. Overall, the experience was great, the customer service was excellent, and I would definitely return to this UPS Store.

Every single experience I've had here has been very positive. Several times I have needed help with…read moreshipping and Joshua, Destiny, and Astrid have all been just great to me. Thanks crew! CHC