THE UPS STORE @ KIRKLAND Parking is available right out front, and if you come during the weekday, there are usually spots open. This UPS Store is located in a plaza, so parking is shared with nearby businesses, but it's still pretty easy to find a spot since people are constantly coming in and out. I stopped by for a couple of Amazon returns, and when I arrived, the staff was briefly on a bathroom break. They had a sign posted saying they would be right back, which I appreciated for the clear communication. Astrid, the employee who helped me, was extremely nice and processed my returns quickly and efficiently. The store also has a variety of items and supplies available for purchase. It's clean, spacious, and not crowded, there was only one person ahead of me. Overall, the experience was great, the customer service was excellent, and I would definitely return to this UPS Store. read more

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Every single experience I've had here has been very positive. Several times I have needed help with shipping and Joshua, Destiny, and Astrid have all been just great to me. Thanks crew! CHC read more

Really appreciate the team they have at this store. They're competent and patient. Whether helping me with returns, scanning documents or even an address box they help me get my service needs done quickly with a great attitude. As a business owner, I'd want employees like this. Thank you! read more

Only one person working the counter. Whoever owns this store doesn't care about customer service. The clerk, however was polite and helpful. Too bad he had to work the counter alone. read more

Awesome service, friendly employees, Joshua and Jeff were super helpful, and as i wrote this review they helped like 6 other people with perfect customer service. read more

The UPS Store - Returned my nikes hassle free - Shipping Centers Near Me - Kirkland, Washington

They wanted me to pay to use their computer and to print out a label. The UPS store cannot print a UPS label?!? Biggest scam store.

I needed a notary service so I called this store only to receive an answering machine. Our two signing parties decided to risk it: we drove through rush hour and fought through limited parking only to be told their UPS Notary was gone for the day! "Why not come back tomorrow morning?" Was their response as if we don't have work and crazy schedules to manage?! The better path to success? 1. Answer your phone. 2. Keep your notary or advertise your notary hours. And 3. When you screw a customer perhaps you offer a free service or consolation prize? I highly recommend you find a more reliable UPS store with customer service skills. read more

Very helpful and quick. I sent a package and had a passport picture and both were easy and quick.

Zephyr was extremely helpful and professional! Overall great experience , probably the best ups store experience I've had.

The problem with this store is the employee who is quite insane. He thinks he's MR UPS and lectures customers on the policies of UPS with a zeal that is obnoxious. Today I brought a package that had been delivered to my house in error. Apparently it had been opened prior to being left on my doorstep. This employee proceeded to lecture me regarding the opened package. I told him to calm down. Another customer in the store gave me a thumbs up. This individual appears to be disturbed. I know it's hard to find good employees but he needs to be counseled to calm down. No one is forcing him to be personally responsible for UPS. read more

I came in with several documents to print and laminate and Arielle was amazing. She was knowledgeable and flexible. She was gracious when the store got busy... and then even busier. Joshua was amazing taking good care of their customers too. I'll be back! read more

Such a great community resource!! I mail things out from here all the time, they are fantastic read more

The worse store I ever been. Bad customer service and the staffs so rude. He offended me in front of others. I hope the UPS manager has considered this issue. And I would not recommend this store. read more

Well. That was unexpected. I know the tension is killing you, especially considering the minor civil war occurring in the reviews for this store, but bear with me. My roommate and I needed to return something to Amazon, so we set out for a pleasant walk to the UPS store. When we got there, Bob was chatting with a customer whom he had apparently finished helping, but immediately turned and greeted us as we walked in. I explained what I needed and he set everything up from there. As I struggled to figure out where I saved the return label code for my package, Bob kept up a steady stream of pleasant, courteous, and hilarious conversation. It was without a doubt, maximally convenient. I had been having a truly horrible day. After less than five minutes with Bob, I was smiling, laughing, and feeling 100% better about life. What a joy to encounter someone who works at what could be a pretty repetitive job, and who could have been an expressionless robot like many who work in customer service, but instead was bursting with joy and good humour. Well done Bob, well done. And the service was pretty great too. read more

I DRIVE OVER TO BRIDLE TRAILS TO SEND MY PACKAGES BY UPS. Bob always helps me. He is cordial, customer service oriented and helpful. I actually live closer to the UPS stores in KIRKLAND. read more

Rarely have I had such rude, dismissive, and obviously discriminatory service. Joshua was very rude and hung up on my wife when she asked a simple question-apparently couldn't handle an accent different from his own. Hope I never have to go back to this abusive environment. UPS you need to send packages to a different store! If there was a negative 1 I would give it to this store. They don't deserve a single star. read more

This store mixes the typical solid efficiency of UPS with the friendliness of a genuine community hub. They have the mailboxes, notary services, shipping and copying/printing services that you would expect in in any UPS store, but this one provides the added value of an atmosphere of small town warmth and humor. Relationships make all the difference in the world. That's where meaning in human life comes from. I scroll through these reviews and I see varied reviews of interactions with the employees. My experience has never been anything but positive. The main go-to guy as I write, Bob, is a character. He'll talk to you. He has a sense of humor. He makes jokes about himself. He helps make this store into a genuine community hub with the warmth of the bar Cheers. Go here very often and everyone will know and greet you by name. If you don't want to be spoken with in a more engaged style than you would get with an ATM, you may not like that. In this world of automated customer service lines and ever shrinking human service interactions, I find this high service UPS store/community center refreshing and delightful. read more

Was in the other day and there was quite a line up of people in the store, spaced just so, and in their cars. Waiting in line there seemed to be a misunderstanding at the counter as a customer was upset that she did not have the proper paper work for her packages. She was irritated and letting Bob and Jeff know of her frustration. Bob and Jeff handled it professionally, communicating effectively and diffused the issue. Great customer service, as usual, especially when so many are on edge. Great job guys! Doc next door read more

Bob the customer service agent pulled out a knife in frustration and started pointing it at the print out i brought in after asking him which bar code goes with the corresponding box. Clearly her was frustrated i kindly asked him to put the knife away. Does UPS HR have regulations against this kind of thing? Patel, i did notify UPS corporate they apologized and said that was against the norm and that no customer should be made to feel uncomfortable etc. read more

A word: Bob. I come here sometimes when I don't have other options but more and more, will avoid it at all costs and go find another location. Every time I've been in when Bob was working it's been a bad experience. Past incidents include: -Condescending comments about my appearance. 'You shouldn't wear your hair like that' SERIOUSLY WTF -Rude, snarky comments about other customers especially people who call in with questions. Example: 'Well THAT GUY was an IDIOT!' after someone called to ask about if you could make photocopies in the store -Inappropriate questions about packages: 'Oh you bought something from Macy's?! What's in it?' or 'Ulta, huh? Why do you women wear so much makeup in the first place' -Mistakes. He's made a few mistakes, which were minor but would have affected shipping. He'd do one revision to the address and when it was still wrong, he'd get frustrated and then refuse to correct it again. -He didn't like how something I brought in was packed in a box, so without asking he took everything out of the box and repacked it. When I objected, he told me I didn't know what I was talking about and his way was better. -He is constantly distracted, making rude remarks and interrupting other people and employees in the store during their transactions to get his .02 cents in. I've also seen him interrupt people's personal conversations about subjects that aren't his area of expertise and are also more importantly not even slightly his business. I don't know why he continues to be employed at this store. If I see that he's working, I now generally go somewhere else. read more

Bob was rude to me for asking questions about sending off my package. He leaned over the counter, tried to stand over me, and glared right into my face as he spoke to me. I had to take a step back just to get him out of my face. I handed my box over to him and asked him to be careful since there was an expensive movie projector with a fragile bulb inside. He grabbed my box, spun it around like a toy, spun it in the air, then dropped it on the scale in front of him. I was left speechless. The seller from Amazon had explained to me that my refund would depend on the condition of the item, and indeed Bob had damaged the projector. I contacted the owner of this location, her name is Priya. She sent me an email stating she would like to set up a time to call and resolve the matter. Over the course of three or four weeks, we played phone tag with gaps of five or six days at a time of not hearing back from them at all. Apparently because she was too busy and is therefore "not at the store to take calls and respond to emails often".....even though it was HER idea to set up a call time to resolve the matter. After about a month of playing their game, I told her I was just going to take it as a loss. Nice way to shaft your customers! read more

I LOVE THIS PLACE!!!!!!!!! I had grown up in Kirkland from age 5 to age 30. I remember this place being a different mail place? I came back to Kirkland and met a man who lived very close to UPS store "Kirkland" and oh was I happy, as I needed some last min things done. The owner was a great guy!!!!!! He got me taken care of with my many questions and was one of the friendliest people I had met in the short time. Kirkland has changed for sure. Not as many friendly people outside of UPS. But I will say, they for sure have all that shipping, packaging, printing and mailboxes and more. CHECK IT OUT FOR YOUR SELF. You will be glad you did read more

Wish I never came... When I look for a retail shipping experience, I expect a fight... No, I LOOK for a fight. I want a chance to test my verbal mettle against the poor sap who shows up to serve me. That is not what I got here. I got a courteous guy by the name of Bob, who managed to joke with me. JOKE! Can you believe it?! Is life just some jolly game to this guy? NO! Life is a DEATH RACE where you need to PUSH and SHOVE everyone else off the road of life! A battle of will! I couldn't come up with a single reason to ask for a manager. NOT ONE!!! Only reason I can give a 5 star review is that $2 for a shipping label is exactly the kind of overpriced nonsense I want when I send packages. read more

Coming to this store for last 10 years somewhat reminded myself recently that I need to write about it. I believe going to shipment stores becomes part of our day to day activities so much that we forget to appreciate what's best in it. Well, my 6 stars to this store for the service, convenience and extra mile they have always gone for me. Kudos to Bob, who have always helped me and my family ship stuff, both domestic and internationally. I have had amazon returns without packaging, stuff for my family in India and what not. All I have done is show up at the store and Bob and his team has always helped us out in packaging it right and shipping it cost effectively. Thank you so much and keep up the great work you all do. read more

I brought in a large bulky return to Amazon that I had tried to pack up but did a lousy job. Bob was terrific, he repacked the item for me with no extra charge....thank goodness he had his trusty "knife", it would have taken forever to cut through all of the tape I had on the box, He has very good knife skills and lots of fun too! We laughed a lot! read more

I've had a mailbox at this UPS Store location for a few years now. I've used some of their print services and shipping services without any issues, ever. I see the staff there every couple of days when I pick up my mail. And I see some of the stupid stuff that they have to put up with. Sometimes as I wait my turn for them to grab my packages from the back, I watch Bob or Jeff patiently explain to someone why they can't notarize a form that isn't suitable for a notary stamp and that they can't provide legal advice on the document they want to sign. Then I watch that person get mad because Bob and Jeff aren't their personal lawyers and storm out. Then there are times when the person wants their package shipped to someplace in Europe with 2 day delivery and customs forms then get mad because it costs an arm and a leg. Well, yes international shipping is expensive and there are certain import/export rules they have to follow. Then I come to Yelp and see the bad reviews, which are hilarious. I'm glad to see most of the reviews are positive. It reminds me that there are some people in this world that just can't be pleased. This UPS Store really is a community location. While waiting in line, I've chatted with other customers. When I come in to pick up my packages and the store is quiet, I get a good chat with the crew there. On the weekends, I'll swing by with the kids in my car and they'll get excited to see Bob (one time he packaged them up in a huge box and they thought it was the funniest thing). These are good people. And this is a great store. read more

I use this UPS store often. Between shipping stuff for work, or sending something back to Amazon. I am in here at least once a month. From my first time on, I have always been taken care of. There are two fellows who are typically there. Bob is bigger, and perhaps older fellow. He is very friendly, and always gives me outstanding customer service. The other fellow, I think his name is Jeff. He is slightly less chatty, but every bit as helpful. It is pretty much equal distance from my work to this UPS store, or the one on Northup Way. I choose to come here for the over the top friendly service! read more

I come in here three or four times a month on average. Every time I've been in there I've always had great customer service. Mostly I'm in there for Amazon returns. In doing so I've interacted often with the fellow with the glasses (by now I should know his name, but I don't; he did tell me he's the manager, and from the other reviews seems his name's Bob, so that's what I'll call him). I usually return arcane scientific textbooks related to my work, and this guy often comments on the books (usually because they're highly technical and not your average bedtime reading). On a recent trip there Bob mentioned a time months ago where I was returning a book because about 20 of its pages were folded inward. I've never had a problem with him or anyone else in there. Bob recognizes me, we chit chat, then wish each other a pleasant day as I leave. I'm glad to have this store in my neighborhood, since it's so convenient. Another time I was in line behind a customer who was also returning an Amazon product. This customer didn't understand the process, so Bob had to walk her through it. He was very patient with her even though I'm sure her not reading the instructions beforehand must have tested his patience. All in all, it's a great store and makes for easy Amazon returns to boot! read more

I went in last week to ship some packages back to amazon, the large fella in glasses (perhaps Bob) was very rude and condescending the who time he was speaking with me. I thought maybe i was overthinking jt so i went in again today. Same guy with glasses was even more rude this time around. He continually made snarky comments and just glared at me. I went here cus it was conveniently by my gym. I will take my ups shipping needs to the 124th st location from now on until "Bob" is no longer working there. read more

"The fat guy in glasses", his words not mine, was super helpful! He made shipping my return so easy and gave my husband and I a good laugh. I will be shipping my packages at this locations simply because he was so nice and funny and efficient! read more

Was met with the rudest service from any UPS store. I was two steps behind a customer that went in. When I got to the door it was locked. Since there were 3 customers in that small space I thought they were limiting people due to COVID. Someone left and so I went in. The balding fat guy with long thinning hair and glasses barked at his employee loudly - "how did he get in? Did you let him in?!!" She responded "I didn't let him in". He shakes his head in frustration at having to deal with one more customer. I then realized they were closed. It was 5:01pm. He then barks at me - "You DO realize we're closed?!? What do you need". He reluctantly took care of my package. He handed me a receipt without a word and didn't even ack me. It was my first time at this UPS. It was definitely my last. read more

I've been picking up UPS packages here for years, and it's always a good time. Bob always remembers me, has a great sense of humor, brings a little brightness into my afternoon. read more

I'm in here quite often with Amazon returns, the staff is always very friendly it makes time for me. Bob always had a smile and makes sure I'm taken care of! read more

Always great service at this location, the staff is always ready to help. And Bob is one of those guys that can make it happen. If you need to ship overseas this is the place to go. Bob knows the ins and outs of sometimes tricky shipping and he knows exactly what documents are needed. Saved me a lot of grief. If you are easily offended by humor and an upbeat nature don't go here read more

I usually never leave reviews, but I had to for all the amazing help Bob was. He solved my issues in minutes. The same issues I couldn't solve talking to UPS corporate side for hours. I'm incredibly grateful, and anyone in the area should know they go above and beyond for customer service. I highly recommend. read more

Had an Amazon return and was greeted by a friendly face in Bob. Appreciated his professionalism, his humor, and his incredibly helpful nature. He made my trip short and sweet, will definitely be back here again. Thanks Bob! read more

This is such a great store. My office gets all their custom buisness cards, flyers and everything you can think of printed here. The staff is very knowledgeable and fast. I recommend people to go here for any printing, shipping or shredding needs. Their prices are competitive and honest. read more

Horrible service. Employee had terrible attitude. Ironic that sign says 'owned by a member of your community' when it's the least friendly or helpful business in the community! read more

Went in for a notary service and the only person working looked at my paper and with the voice only an internet troll could have asked if that was my signature on the sheet. He then said in this wildly sarcastic tone of how he can't notarize it. No customer service whatsoever, any normal person would have said hey I see this is signed, I can't notarize it, sorry. After I make a new doc I will be going to anyplace else for the rest of my living in Kirkland. The troll clearly didn't want to work today. read more

I have been to many different UPS locations and I have to say this is the worst by a landslide. Bob is by far the worst person I have ever encountered in a customer service position. So condescending, aggressive, and just plain rude. I have never been spoken to in that manner by anyone in a public place and I was only inside the establishment for a couple of minutes... yikes. He should never have been hired there and should be fired immediately. read more