We live in Lynnwood but will drive here for any of our mail needs. The staff has always been so kind and courteous, especially around the holidays when we have many packages to ship. They are doing their best to work with the Covid guidelines and that is so appreciated, especially in a smaller space where interaction is necessary. Everyone still keeps a smile on their face (and yes, it's evident even with a mask in) and a positive attitude. The lobby always have a great supply of flat rate boxes and all the necessary forms. The self service kiosk is super helpful. We are super appreciative of everyone at this post office!! read more

The Asian lady on the phone was extremely rude and unhelpful. In the last 4 years we've been at the same address however in that time, I've gotten married and had a name change. In addition, we had an unexpected family death. So because the mail that came via maiden name or "to the estate of family members name" they are not delivering those mailings. They are showing up in the app/daily emails, however never make it to my mailbox from the mailman. So I completely understand and attempt to relay that info to the post office, mail man believes he's doing us a solid, thank you, however I need these documents to show up on time.. and call bc these are legal time sensitive documents I have to jump through hoops with already. I'm rudely called back from the "supervisor" who basically says "we only send it by name that's policy" I understand that, but you then should have an exception for things like estates of because you don't know everyones personal business. I'm pretty sure NOT delivering the mail is a federal crime still. Do your one job and get a better attitude when you're the supervisor- you are an awful human being. I get USPS is a federal business we can't get rid of but please hire people that are at very least, pleasant and possibly helpful. read more

Agree with the other reviews that say they deserve 0 stars. Mailman sent my package back as "addressee unknown". Confronted him about it and he's like well I didn't know you lived here. I told him it was addressed to be at this address. Why would you send it back? Went to this post office and they had me speak to the supervisor who was patronizing telling me, "You don't know how it works here. You have to register your address." I said just tell me how to get my package back. She's like you can't. We already sent it back, but you can pay to get it back. I said I'm not paying for something that's your mistake. She said it's not our fault you didn't register. I have had more than half a dozen addresses and have never had to "register" with the local post office. No apology was ever made. What happened to customer service? read more

Had to go there four times to get a refund for a non-delivered certified mail piece. The building needs to be replaced, the postmaster needs to be replaced, the counter staff needs to be replaced, the parking lot, mailboxes, the flag, the signage, and again the postmaster all need to be replaced. read more

Amazing customer service. I called in about an issue with a package in a parcel box at my complex. The box was jammed and I couldn't access the package. Within the same hour, the postmaster had come back and personally delivered. I am so grateful for their attention and care. Thank you!!! read more

I'd give zero stars if able to...supervisor Arlene Serrano fought and refused to find my missing packages that were delivered to my PO Box. This is a service I have paid for to have packages safely delivered - and had PROOF of delivery, yet I had to fight with Serrano to "find" my packages. Twice!! She acted as if it was not in her job description or her concern. Completely unprofessional and incompetent... read more

Genuinely the worst experience I've ever had in any post office. I created and bought my shipping label ahead of time for some important documents I needed shipped with added protection. Since I don't have a printer, I chose the "label broker" option which gave me a code the website said I could bring to the office to have them print the label I bought digitally. After waiting a half hour for a line of just 4 people, the clerk just looked at me confused when I gave her the code from the website. She repeatedly insisted I needed a printed label to send a package, which obviously I completely understand, but she apparently knew nothing about the "label broker" option and continuously claimed they didn't print labels. After going in a conversational circle several times with her, I asked her what I could do since I didn't have a printer and she knew nothing about the label code. She said my only option was to just buy the label again in person and call the support line later to get a refund. She handed me some paperwork and then told me to get into the back of the line again when I was done, to wait all over again. read more

What can you expect? Its the USPS, a system designed to operate in one fixed, immutable fashion with no regard given to customer need. So that said they have made a couple of remarkable leaps, the flat rate box (making it easier to figure out how much your ebay item will cost to ship); and this office sports a do-it-yourself kiosk that actually works pretty well for ordinary postal needs (like a parcel or large envelope) - used it a couple times and was outta there pretty quick. Postal workers appear to have no incentive towards quick service, nor disinclination to go on a break even when there are huge lines of customers, leaving only one worker at the counter. Thats YOUR USPS. They sell most of the items one needs to pack and ship stuff here. Avoid lunchtime and anytime after 3:30. read more

The worst place in the world. Horrible customer service the two Asian ladies are actually bogus. Couldn't ship my package because it's to small? The Asian lady ripped my shipping label and told me she can't do it. I hope she gets fired pretty soon! read more

Customer Service. The 1st lady to help me is beyond rude. I had to buy tape at a post office to send my package, which is ridiculous!! I just needed a couple of pieces and had to pay 3.99. I've never sent something out the specific way the company asked, and had questions. The 1st lady was no help at all, and so very rude (to every customer she had). However, thankfully she left and I had another lady help me (younger). She was extremely helpful, kind, and talkative. Can we all admit now that the US Post Office including the mail delivery drivers are the rudest people to deal with. This is obviously trickle down effect. You would think the company would concentrate on customer service training. I haven't been happy with them for years. I'd much rather go to UPS. And getting hold of "customer service" is almost impossible and they are just as rude. It's like everybody who works for this company hates their lives. They certainly hate their jobs, and they get paid pretty well. read more

I ship packages every day and can't say enough about how helpful this branch is. I've called several times asking for assistance and information on packages that have gone missing or are delayed and they continually provide excellent service. Keep it up USPS! read more

I've picked up 2 packages here and purchased some stamps once. Nothing special, nothing to complain about. Regular old post office....

Helpful, easy to find important mail and items, sometimes busy Parking lot might be occasionally difficult to exit but not bad read more

I was expecting an important package last night. I waited for the USPS delivery and it never came. This morning I checked the tracking number and it says that my driveway or home was inaccessible. There is NO WAY this is accurate as I have an open driveway and doorway. I even left the light on for them. If the Bothell Post Office can't deliver on time, don't use bogus excuses that place blame on customers. The lack of professionalism in this situation is sad. You guys can do better. read more

What an outstanding post office. This should be a model office for the postal service. Great new signs and new paving if the lot. Very clean customer lobby area and retail counters. The staff and management I'll not be any better. They also have a self service machine that is where the P.O. Boxes are so you can do business 24 hours a day. read more

US Post Office - Post Offices Near Me - Bothell, Washington

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I was just trying to return a package and when I got to the post office they wouldn't help me tape it. I had to BUY tape for $4!! I was there trying to return a box! I needed my money back, but I had to spend more just for the tape! They don't give a damn, they even sent an old lady in front of me through the line again because she needed to do something to her package and she had to wait all over again! And they way they lady talking to me asked the other lady if she had tape- as if to amuse me but it was so rude! They have the worst customer service. read more

Cleaniest Post Office I have ever been to. Staff is friendly & nice. The self-service kiosk even worked! Branch manager was kind enough to show me how to navigate my way through the kiosk right before closing. Would give 10 stars if I could ! read more

I needed stamps for a rather large mailing (HOA) and didn't want to stand in line in person to buy stamps (due to COVID outbreak) if I could avoid it. The Bothell Post Office has a kiosk in the outer lobby that allowed me to purchase exact postage. I was able to choose the postage amount ($1.40) and a quantity (100). It required a debit card and it limited my purchase to 100 stamps per day. It does take awhile for the kiosk to print that many (~10 mins). Each 'stamp' is a postage barcode label that is printed individually. Today I will go back to get the remaining postage (about 60 more). Very convenient, allowed me to keep my distance from the few people who came in and out to check mailboxes or drop off mail. (I also looked into ordering stamps on USPS.com but the lead time was prohibitive - 5-7 business days before the order would ship to me! Couldn't wait that long.) read more

I had my first pleasant experience here in the 7 years I've lived in the USA! The key to success? No one else was there and so the attendant was very helpful taking her time and not rushing us with the mailing. I wish I could remember the name of the employee who helped us, but it passes me right now. Needless to say - if these establishments were better staffed they could do a better job. The people working here clearly have a passion to do their job well since when it's empty you get great service without being rushed or pushed out of the way. So let's all mail some more things so the USPS can better support its post offices - not sure if that will ever happen?! read more

Let's face it, it's USPS. You're not going to get miraculous service, greeted by a hostess, or get a window seat to view the cars in the parking lot. But compared to many other local post office is, Bothell is well-stocked, pretty clean, and frankly has less waiting then any other PO's locally. USPS is still the cheapest and most convenient way to get a hardcopy correspondence across town or across the country. My life as a business owner would be far more complicated without them. But while I have an audience, why the hell do we get so much junk mail? read more

Worst service ever for their rudeness and misleading instructions! Byeeeeeeeeerrrrrre never would come back again you know what. Disrespectful people anc staff read more

I know post offices are not the most pleasant places for customers or employees. And I know all that really matters is how fast you can do something and move on to the next. So the stars are for the employees that have to put up with the post masters. The employees are decent depending on the day and how busy. They are usually stalked up on boxes so that makes it easy, and parking is fairly convenient. read more

I absolutely hate going here. I've been here a couple times since its convenient as its right near by campus but after my last visit here, I'd rather drive an extra 15 minutes to go to the Mill Creek location just to avoid having my day ruined by jerks. I went in to mail out a textbook I rented. I wasn't sure which packaging to use since this is the first time I've rented a textbook and wanted to know which packaging would be less costly. The clerk (named Jeff) called me up and was unbelievably rude... and I haven't even said much! I just asked him which packaging he would suggest and his response and unnecessary eyerolling was extremely unprofessional. After I packaged my textbook, I went back to him again and the packaging needed to be more sealed. Instead of helping me, he rolled his eyes yet again and spoke to me as if I'm an uneducated toddler. If you can avoid going to this place, DO SO. It is not worth the time to be aggravated by unprofessional, unhelpful, cranky middle-aged men. And FYI Jeff (if you ever see this), you may have spoken and addressed me as if I'm an uneducated little girl but not only will I be graduating with my second degree (and I'm barely in my 20s) but I will be far more successful than a dingy little post office clerk who has a stick up his butt. read more

The Bothell post office that used to be on Yelp magically relocated to Beaver WA. The actual post office is still there, it's still old, and some of the employees are still a bit surly. Yet this location remains convenient, near downtown Bothell, and the UW satellite campus. read more

Another quick stop today at 2:30 -- with 3 stations open, the employees kept the line moving & customers received excellent service. Another bonus -- this post office is VERY close to I-405 ... not out, miles from a freeway, like Mill Creek or others. read more

This post office has the absolute worst customer service out there. In my case, this sorry excuse for a business did not honor a re-delivery request that I made before the deadline of my parcel being sent back. My deadline was June 30th, I called on June 29th (and worked it through the USPS website). They called me on JULY 5TH (the day I requested redelivery) telling me that the parcel was sent back already, and that I had made my re-delivery request on JULY 3RD?! This is a lie. When I challenged the woman over the phone on the fact that I reached out before the deadline, she HANGS UP on me because she didn't like my "tone". When I called back to inquire why I wasn't getting helped and getting hung up on, the crazy woman yells at me that I'm threatening her and hangs up again. These people are incompetent liars and time-wasters of the worst kind. They shouldn't be allowed to be handling our precious goods. This is a poignant example of the USPS's downfall. I wouldn't advise ANYONE use this post office or be subjected to these horrid. people. read more

The clerk was so very rude. He was an older gentleman and was balding. Anyway, so I went in there with my pre-paid package from ebay (a return) and I just asked for a receipt for proof of dropping it off. And he responds saying something about needing to pay $1.30 for it. And I was confused because I have never experienced this before and I have dropped off many packages that were pre-paid from Etsy and have always received a free receipt (other post offices though). But even if he has had to answer this question many times before he didn't need to be rude about it. This is the first time hearing this and he shoved a piece of paper in front of me that said how corporate is enforcing this policy and he said it in a rude tone. Not going to the Bothell Post Office anytime soon, That is for sure. read more

Rean helped me return my textbook for class, and she was absolutely amazing. She told me what to do and how to pack up my books, and even congratulated me for being in college! She was amazing and deserves all the good reviews she gets! read more

Very typical post office. Long lines with not enough staff. The crew here are very friendly, however and do a good job trying to keep the line to a minimum. I have a PO Box here and always find that the mail is accurately delivered... At least I have never received mail that was intended for another box which I imagine can be an easy problem. I also have two mail boxes at a Pony Mail location and find that I prefer to support a local business whenever possible before coming to a federal location for mail services. read more

This is a bit hard to find if you're coming from 405. Service is okay and wait times aren't too bad when it's off-holiday times. read more

I went in to buy stamps for our wedding save the dates. The woman behind the counter was friendly, and helpful, showing me their options of stamps, she was very accommodating. When I left, she told me congratulations with a smile, SUPER Sweet! When I need to buy more for our invitations, I'll be coming back here instead of the post office near my house. read more

This is the worst post office ever. I will never step foot in it again. They are rude and don't even try to remedy a problem. They would not let me ship a package without a special label. But would not give me the label. I went back the next day after printing the label and they would not accept it. I then went to Fedex who provided the label and I was in and out in a few minutes. read more

This is my worst nightmare. This place loses half my packages. They also don't always deliver them to my door, but they will say they did. They also stopped delivering mail to my whole apt complex for a few weeks because their locking system on the box broke. They said they wouldn't deliver anymore until the complex fixed it, but it's the USPS responsibility to fix because they own the boxes. Then they tell me the apt management is awful and I shouldn't pay them my rent. What the hell is going on? My last complaint is the amount of people waiting in line at this incredibly slow and understaffed location. They never have any bit of concern or movement in their day as people wait for 30 minutes in line sometimes. Awful awful. read more

They get one star because the building is always clean inside. That's really the only good thing I have to say after 12+ visits over the last few years. It seems like whenever a line forms, one of the people at the front desk will wander off for whatever reason. Customer service is pretty much nonexistent here. I would recommend using the self service kiosk whenever possible. read more

went here yesterday to drop off my school flyers...my husband and I worked all day on getting our direct mail ready. We had everything good to go...but postwoman had to make things difficult by saying we had a wrong size post card. NOT TRUE...she was wrong...and instead of apologizing to us after she said she could not mail them so made sly comment "ok this time I'll make an exception and mail them" really because we just left Kirkland post office and had no problem mailing out over 1,000.00 post cards for my business. read more

The dig..... 8 people in line one helper. Service is so slow I can't even try to express why. Even the guy being helped is getting upset. The service clerk seems to have little training in customer service. . Parking lot is somewhat small and the building is old and out dated it seems. Reason for 2 stars is poor customer service and slow. read more

THE worst service! 2 clerks and14 people in line! Its obvious there are other employees circulating in back, it's the Holidays and everyone has packages. You just need several books of stamps and I have to wait it's been 20 minutes. read more

Two birthday cards that included gift cards were stolen. I thought it might have been a fluke but the second time it happened, something up! They were mailed from this office in the front blue box. First one was never received, and second one was delivered with half the items. And no one answers the phone at the office!! So disappointed!! read more

This review is for the cleaning janitor guy who is also in charge of locking the locations, he went above and beyond helping me figure out the whole mailing process which I had never done there. There was a really long line and turns out I didn't even need to make the line. Janitor guy you saved me a lot of time today thank u so much read more

Our locking mailbox on 81st pl ne in Kenmore is 100 feet down our looong access driveway. The mailperson has, more than once, delivered items that won't fit, to our front porch! Above & beyond service---thank you!! read more