This place has extremely poor customer service and there is an employee there that committed theft…read more I went in to get a postage estimate and they took my mail slot tester tool. The employee claimed it belonged to them, but I received it from a postal worker years ago, and they said I could keep it. I consistently conduct mass mailing, so this will negatively impact my process. The inconsistencies in rules here are very unprofessional. Would not recommend utilizing their services if you don't have to. UPS down the street is a much better option.

Be prepared to defend your outgoing mail like it's a court case. I printed the correct USPS Ground…read moreAdvantage hazmat label and was still told it was wrong because the package did not have a Limited Quantity diamond label. After checking, I confirmed that it was not actually required for my shipment. Lost a full day over a single package. Came back home, canceled the USPS shipping label, and bought the exact same one again. If you'd like a smoother experience -- and avoid post office anxiety attacks -- try another branch.

The Factoria post office is located across from the Marketplace at Factoria (aka Factoria Mall). It…read moreis in the same strip mall as Jing Jing Asian Market, except it is in the building across from it. There is a decent amount of parking here. But I could see this location being a pain when the lot is filled up. The post office layout is a bit interesting. As you enter the building entrance, the PO boxes are to your left and there is a self-service kiosk right in front. But you enter another room for the actual post office. It seems like the lobby leads up to offices in the same building on the second floor. I needed to mail something and the service was quicker than I am used to at the Crossroads location. Probably because I went at an off-time. Nevertheless, I would definitely consider using this location again if I need to mail something and am in Factoria.

They let me in right before closing and John changed the packing box for a cheaper rate. Very…read morehelpful!

t 3 letters in personal mailbox. Not stolen as I was out working in yard. Thesevletters contain…read morechecks to IRS and permission to file through accountant. accountant called me to say they hadn't received permission. called this office to see what happened to the letters. was told that there had been a sub carrier and they would check to se what happened to letters/checjs! one month later, no contact, no response, letters?

This is the worst Post Office that I have ever been to, and that is saying something. The people…read moreworking here are completely incompetent idiots. I was told that a CD is not media mail and they would not ship it at that rate in spite of me (and millions of other people) sending records, CDs, DVDs and books as media mail every day. The guy working there was rude and argued with me about it until I gave up and walked out. I even showed the miserable imbecile the USPS webpage that specifically says that CDs and DVDs are in fact examples of media mail. He then said that it is only media mail if it is a homemade CD or DVD. What kind of nonsense is this? Are books only considered media mail If one writes their own story in a notebook? Some people take their jobs far too seriously, and it is usually people who are inept at everything in life.

Extremely bad service, no way to communicate at all, wasted a lot of my time to pick up my package.read more

Follow delivery instructions for once? Just might make people not hate every single delivery…read moreservice in the country. Some people have medical conditions preventing them from retrieving their packages, so we have to inconvenience others when taking a few steps is overbearing to those who are able.

This place only takes 2x2 passport photos and charges $19.83 for a hard copy, including tax. This…read moreprice is more expensive than most other places that take passport photos. After I went to apply, I realized that 2x2 was not the correct size for my passport. I went back the store they told me they couldn't take photos in other sizes and were unable to refund my money." Don't waste your money and time to go to UPS store to take passport photos. I went to FedEx store, they can take any size of passport photo and the price is 16.49 and let me know if I have photo issue, please come back they will retake without extra charges.

I came in trying to reserve a box, prices were high and I feel the the customer service was not…read morehelpful. I feel they should work better on their service skilled when it comes to dealing with new / existing customers.

The staff here is always so nice, helpful, and patient (especially when I've witnessed people…read moretaking frustrations out on them for something they have no control over). The line can get long but that's not their fault. More staff would be great but it's a post office and considering that this place is A+

Not friendly,not helpful,no explaination of fee's charged…read moreJust a sign on counter was put in front of me.even after a comment Got the silent treatment.maybe to close to closing. Still not professional service. My appoliges not this store I've had good service here.on mercer island.

I really want to love this location but the older woman who works here is so grumpy and puts me in…read morea bad mood everytime I come in here. Also, the last 8 times I stopped in to send a package, they were randomly closed for lunch due to staffing issues (going on 10 months now?). Online they don't close for lunch.. It's incredibly frustrating. Sometimes it's 10-11, other times it's 11-12 or 12-1. You just never know. This is our government hard at work.

Anita is the woman many are referring too and she is one of the best and nicest people you will…read moreever meet. If you don't know her, I can see how you might get the wrong idea, but she has been running this Post Office for decades and helped me more than I can count. One of my favorite people and look forward to saying hi when I come to town.

Doesn't take QR codes. Need to print ahead of time…read more Inconvenient as you don't know until you arrive

Employees appear to be uneducated about USPS. Surly and…read morecannot add. Lovely location however.

If you're looking for Forever International stamps, this location has been out of them since the…read morebeginning of the summer. I wonder what's taking so long for them to be back in stock, does their restock keep lost in the mail? This location only gets two stars instead of one star because Karen is the nicest USPS worker out there. I feel like she has worked there for as long as I've lived in Issaquah and she always goes above and beyond to help me and my family, sometimes even telling us how we can save on postage. She unfortunately seems to be the only competent person there. I went in a few days ago to pick up, you guessed it, Forever International stamps and was told they are still out of stock. I asked if they instead had 10-cent stamps (two domestic stamps (73 cents) plus two ten-cent stamps equal the same amount of postage as one Forever International stamp ($1.65) and no, they don't make 20-cent stamps for some reason) and they said they were all out of ten cent stamps and instead, the guy at the desk tried to sell me five-cent stamps. I was genuinely shocked. Six whole stamps will not fit on a single postcard to Canada which is what I was trying to mail. Then he asked if I want additional ounce stamps which are 28 cents and I told him I didn't want to pay 9 cents of extra postage on everything I mail internationally to which he replied I could put three domestic stamps on an envelope. I feel like math should be a requirement to work for the USPS. If I am already complaining about paying 9 extra cents. Why would I ever put $2.19 worth of postage on an envelope going literally a hop across the border?? Honestly a ridiculous experience. I spent fifteen minutes waiting in a line of two people to walk out empty-handed. Slow service, and some seriously math-challenged employees. My 7-year-old niece who I was trying to send the postcard to would have the sense not to say "put three domestic stamps on an international postcard." Even telling me to get printed postage from the self-service machine would have been a more logical idea to suggest than that.

Tried calling the posted number (425) 837-8795 no less than 20 times during the course of the day…read moretoday 8.12.26 no pickup no VM to leave a message. Very professional but not surprising , thank god not every office is not this incompetent.