Lanita was uhMAZEing! So helpful when the priority mail box I needed wasn't available, and so…read morespeedy with everybody in the line, so efficient, and it was clear she had some challenging customers with complicated orders to process, yet always done with a smile and full of grace and laughter and compliments, and just really made the experience for everybody in line so enjoyable. Highly recommend Lanita.

Terrible customer service. Tried to pick up a package. Was told I couldn't. Lady seemed to have an…read moreattitude. Didn't even try to locate package. It wasn't like they were super busy me and one other person in the lobby. Of course lady was typical usual suspect.

I mailed something last monday from blue box on dixie highway to go 20 minutes away.....it still…read morehas not arrived. The usps is not a trustworthy business like it used to be to b.

I had a great experience at the Crittenden Drive location in Louisville. I went there to see about…read moregetting a replacement for my misplaced passport card. It was super busy but the employees had everything under control. There were several customers for whom English was a second language who sometimes struggled to communicate. There was a woman with a rambunctious child there for services. The staff helped each of us with the same friendliness and respect. I very much appreciated the kindness and patience exhibited toward marginalized community members from a government facility. A woman named Becky, I believe, waited on me. She was efficient and informative. I didn't expect to be able to actually get my picture for my passport card taken an application submitted today, but once she realized I had brought proper documentation, Becky let me know I had time to fill out the papers and get it done before the 3pm cut off time. The process was quick and very organized. It was all women working as far as I could see and these ladies had it together! They had positive attitudes with all of the customers and with one another. They gave the impression that they enjoyed their jobs. I will definitely go back to this location when I need USPS services again.

Stopped by this United States Postal Service recently and had a surprisingly quick, smooth…read moreexperience. The biggest thing I noticed right away was that while there were accessible parking spots conveniently located near the entrance, the doors were not automatic or handicap accessible. You have to manually push/pull them open, which could definitely create challenges for some visitors. Accessibility should start at the front door. Once inside, though, the visit was seamless. I went straight to the self-service kiosk with no wait at all. The kiosk was easy to use, straightforward, and glitch-free. Everything moved quickly, and I appreciated that it gave the option to print a receipt, email it, or do both. That kind of convenience makes a difference when you're trying to get in and out efficiently. Overall, a fast and hassle-free stop with a very user-friendly kiosk system, but updating the entrance doors would greatly improve the experience for everyone.

This review is solely about the outrageous cost of first class/forever stamps…read more When I was in The Air Force in 1985 these cost 22 cents, ten years later they cost 35 cents. Not bad right, reasonable. Today, these same stamps cost 77 cents. From a customer point of view this is ridiculous. I refuse to buy another stamp!

This post office has a strange layout but once you get past that, it is perfectly fine. It's a…read moreweird parking lot and it's located on the ground floor of a building, but it doesn't face the street. It's here, it's a proper post office and it's got all the usual stamps and services you should expect. I was able to park, locate the entrance, wait in queue and then purchase stamps from the clerk when it was my turn. Easy enough. [Review 20186 overall - 227 in Kentucky - 1163 of 2023.]

I was putting my mail on hold to go back out of town and was immediately challenged at every turn…read moreby the clerk working with the white hair and glasses he called me and asshole and response to me saying I come in here and talk to you with respect there's no need to talk to me that way it got so bad that I had to use profanity just like he did I wish there was a way to upload video because I have the whole incident from beginning to end not the type to post things on social media but I do feel as though people working government positions need to show a little more respect and definitely not call people out of their names when that hasn't been said to you even if it has been said to you the employees at the United States postal service signed paperwork saying that they would behave in a certain manner and get good customer service I don't see in any handbook or anything that I've ever read where customer service is involved that it is okay for you to provoke antagonize or belittle a customer so glad that I recorded myself filling out the form all the way up until the gentleman calling me names And me firing a few verbal shots back because he had just pushed me that far

For the last 10 15 years the Mail delivery has really been declining. It seems as though you don't…read morecare who delivers our mail anymore!!! That's not good at all People live their lives through mail, bills, money, acceptance or denial, time sensitive mail, deliveries etc. How dare you all put people out here who don't value their jobs or our mail. Gotta do better I have gotten mail that was dated a month prior and it got me into trouble

lines are always super long and super very slowly move and only ever one person workingread more

This is a large, often fairly well-stocked post office, and it is open long hours. Typically it…read morehas more than one person working behind the counter and the machine to send packages is usually working. The opposite experience, though, happens in the parking lot when the TJ's rush occurs!

This location is stealing packages. Anything I order under 50 makes it to my door. Anything 100 or…read moremore shows up as missing, and delivery fails every time. I tried calling, and it went straight to voicemail. This location needs to be shut down and investigated. Doubt that will happen, though. USPS is trash.

This Post Office is quick, efficient, and never makes a mistake…read more This post office is near my home and is on my way (kind of) to work. It isn't difficult to get to and while there is usually a line I don't usually have to wait long. Let's keep it real: old people use the post office and they're not playing on their phones. The thing I like most about this post office is that the employees are friendly. They also at least pretend to share my enthusiasm for postage.

Waited until the lock in to remember I had a ton of stuff to be mailed…read more Carried everything in. Clean location. Larger waiting room area so you aren't on top of each other. The clerk was nice enough to help me out - no lie my total was $100. I had a few packages. Of course the store filled up within 1 min of me going to the counter. Yes I was crazy embarrassed. I swear it was Christmas presents not toilet paper. Another employee eventually come up from the back to help the long line that was forming. My lady was very nice and didn't make me feel like an ass. Worth the extra drive to go to this location.

The address is WRONG. It is Mount Holly Road. Not Mount Holly Ave. Big difference! You'll end up at…read morea convalescence home.

I stopped by the post office as a favor to my mother. The post office employees keep leaving other…read morepeople's mail in her mailbox! The first couple of times, I just gave them the mail. But when one of these times the same piece of incorrect mail that I dropped off showed up at my mom's place the following day, my next step was to speak to an employee. I spoke with the same person I had seen the day before. She told me my mom lived on one of the hardest routes they have, but when I showed her my mom's address compared to the piece I brought back (again), she was surprised that the address was wrong altogether- different street names and all. She also mentioned that the same person doesn't do that route every day. The employee asked if I was familiar with the street that the incorrect mail displayed. I told her, "No", and in my mind, that was a weird question to ask a customer- there's no way I'm taking mail to a stranger after all. I went to the Post Office because I felt it was the right thing to do. Finally, when I told her this information is probably important (it was a thick book), she replied: "Probably not." She said it nonchalantly, but I was surprised she said that at all. Every time I've brought mail back to the Post Office because of their error, the person taking the mail has thanked me. That's a plus.