Last year our delivery person broke the lid on our mailbox. I submitted a complaint and received an e-mail from the postmaster stating her carrier denied responsibility. We purchased a new lid (at our own expense) and over the following 8 months it's been slowly getting destroyed, again, by the carrier. I arrived home yesterday to find the lid completely broken off of the box. Immediately I drove up to the post office to complain and a message was left for the postmaster to call me. This morning I received a voicemail from Melissa stating her carrier told her our "lid was acting weird," but it was "fine" and "closed." Again, both our carrier and postmaster refused to be held accountable. The law states USPS is liable for damage and is supposed to compensate the homeowner. I haven't decided yet if I'm going to pursue further action. However, I will say that regardless of my decision, the carrier will obviously continue to abuse our property including not even bothering to consistently close the lid so our mail doesn't get damaged by rain/snow. read more