I stopped by the post office as a favor to my mother. The post office employees keep leaving other…read morepeople's mail in her mailbox! The first couple of times, I just gave them the mail. But when one of these times the same piece of incorrect mail that I dropped off showed up at my mom's place the following day, my next step was to speak to an employee. I spoke with the same person I had seen the day before. She told me my mom lived on one of the hardest routes they have, but when I showed her my mom's address compared to the piece I brought back (again), she was surprised that the address was wrong altogether- different street names and all. She also mentioned that the same person doesn't do that route every day. The employee asked if I was familiar with the street that the incorrect mail displayed. I told her, "No", and in my mind, that was a weird question to ask a customer- there's no way I'm taking mail to a stranger after all. I went to the Post Office because I felt it was the right thing to do. Finally, when I told her this information is probably important (it was a thick book), she replied: "Probably not." She said it nonchalantly, but I was surprised she said that at all. Every time I've brought mail back to the Post Office because of their error, the person taking the mail has thanked me. That's a plus.

Stopped by this United States Postal Service recently and had a surprisingly quick, smooth…read moreexperience. The biggest thing I noticed right away was that while there were accessible parking spots conveniently located near the entrance, the doors were not automatic or handicap accessible. You have to manually push/pull them open, which could definitely create challenges for some visitors. Accessibility should start at the front door. Once inside, though, the visit was seamless. I went straight to the self-service kiosk with no wait at all. The kiosk was easy to use, straightforward, and glitch-free. Everything moved quickly, and I appreciated that it gave the option to print a receipt, email it, or do both. That kind of convenience makes a difference when you're trying to get in and out efficiently. Overall, a fast and hassle-free stop with a very user-friendly kiosk system, but updating the entrance doors would greatly improve the experience for everyone.

This review is solely about the outrageous cost of first class/forever stamps…read more When I was in The Air Force in 1985 these cost 22 cents, ten years later they cost 35 cents. Not bad right, reasonable. Today, these same stamps cost 77 cents. From a customer point of view this is ridiculous. I refuse to buy another stamp!

Lanita was uhMAZEing! So helpful when the priority mail box I needed wasn't available, and so…read morespeedy with everybody in the line, so efficient, and it was clear she had some challenging customers with complicated orders to process, yet always done with a smile and full of grace and laughter and compliments, and just really made the experience for everybody in line so enjoyable. Highly recommend Lanita.

Terrible customer service. Tried to pick up a package. Was told I couldn't. Lady seemed to have an…read moreattitude. Didn't even try to locate package. It wasn't like they were super busy me and one other person in the lobby. Of course lady was typical usual suspect.

Line is amazingly long.... When I made it to the front of the line, I asked why... she told me…read moremailboxes in the area have been broken into...... She was very professional and friendly... hopefully they get these boxes fixed soon... for everyone concerned...

Just an absolute joke. The staff was completely awful, rude and I called them out on it. They…read moreweren't helpful whatsoever and even gave me all the extra supplies I had to purchase for free because they knew they were in the wrong. I will never support USPS again after this experience and taking my business to other companies who understand excellent customer service practices. Stay FAR away from this location, total garbage.

Got there Dec28th, 1pm and they were already closed, hours said until 3pm. Guy inside was mopping…read morefloor, then locked up building and left. No sign they were closing early.

Consistently opens late, here at 9:11 and it was supposed to open at 9, it's honestly unbelievable…read morehow bad the service is

usps highlands is totally ridiculous lunch is lp…read moresupposed to be from this 12 - 1:00 pm here is it 1:15 pm and people have to conduct business as that is the only time they can because of the hours they work. no one ever opened the door so i could not conduct my business! ridiculous

Came at 2pm to accommodate lunch hour+... turns out they must take a multi hour break.... 3:15???read more

I will not go into my quarells with USPS. But I WILL go into how wonderful this location and it's…read moreits employees are! I'm serious. You have to travel out of your way for the mom exististing lines, smiling faces, and laughter you receive upon entering. These ladies are badass. I say ladies, because I have never seen a man working here. Anywho, they have assisted me in finding lost packages and guiding me on shipping internationally. They assist me greatly with my small business. And I thoroughly enjoy walking into the post office. FOR ONCE! They remember me and truly care. Thank you to each kind soul who comes to work with a smile on their face. Every. Single. Day.

zero stars. lady working was so rude and nasty to my teenage daughter today that my daughter got…read moreback in the car and started crying. unbelievable. does that make her feel big and powerful or something to have thee worst attitude to a young person? or any person really? can't believe these people even get hired or can keep working with the public. just nasty, and I wish I knew her name so I could blast it all over.

I mailed something last monday from blue box on dixie highway to go 20 minutes away.....it still…read morehas not arrived. The usps is not a trustworthy business like it used to be to b.

I had a great experience at the Crittenden Drive location in Louisville. I went there to see about…read moregetting a replacement for my misplaced passport card. It was super busy but the employees had everything under control. There were several customers for whom English was a second language who sometimes struggled to communicate. There was a woman with a rambunctious child there for services. The staff helped each of us with the same friendliness and respect. I very much appreciated the kindness and patience exhibited toward marginalized community members from a government facility. A woman named Becky, I believe, waited on me. She was efficient and informative. I didn't expect to be able to actually get my picture for my passport card taken an application submitted today, but once she realized I had brought proper documentation, Becky let me know I had time to fill out the papers and get it done before the 3pm cut off time. The process was quick and very organized. It was all women working as far as I could see and these ladies had it together! They had positive attitudes with all of the customers and with one another. They gave the impression that they enjoyed their jobs. I will definitely go back to this location when I need USPS services again.

great place to shop. staff is awesome and are never far away if ya need help. Store was clean and…read moreshelves were in good shape. Definatwl my go to for home ans aoffice supplies

I go to Staples to get laminated printouts for work. This last order was not correct, but as you…read morewill see i still gave them 5 stars. That is because not only did they fix my order, give me a huge discount for my trouble, but they did it with kindness and without me asking for a discount. Sometimes they are busy and you may have to wait a couple of minutes but when it is your turn the customer service is top notch. We need more people in customer service as patient as the folks working at the staples print center.