Lanita was uhMAZEing! So helpful when the priority mail box I needed wasn't available, and so…read morespeedy with everybody in the line, so efficient, and it was clear she had some challenging customers with complicated orders to process, yet always done with a smile and full of grace and laughter and compliments, and just really made the experience for everybody in line so enjoyable. Highly recommend Lanita.

Terrible customer service. Tried to pick up a package. Was told I couldn't. Lady seemed to have an…read moreattitude. Didn't even try to locate package. It wasn't like they were super busy me and one other person in the lobby. Of course lady was typical usual suspect.

I mailed something last monday from blue box on dixie highway to go 20 minutes away.....it still…read morehas not arrived. The usps is not a trustworthy business like it used to be to b.

I had a great experience at the Crittenden Drive location in Louisville. I went there to see about…read moregetting a replacement for my misplaced passport card. It was super busy but the employees had everything under control. There were several customers for whom English was a second language who sometimes struggled to communicate. There was a woman with a rambunctious child there for services. The staff helped each of us with the same friendliness and respect. I very much appreciated the kindness and patience exhibited toward marginalized community members from a government facility. A woman named Becky, I believe, waited on me. She was efficient and informative. I didn't expect to be able to actually get my picture for my passport card taken an application submitted today, but once she realized I had brought proper documentation, Becky let me know I had time to fill out the papers and get it done before the 3pm cut off time. The process was quick and very organized. It was all women working as far as I could see and these ladies had it together! They had positive attitudes with all of the customers and with one another. They gave the impression that they enjoyed their jobs. I will definitely go back to this location when I need USPS services again.

Pleasantly surprised, based on the reviews! There's plenty of parking, although if you are coming…read morefrom the south going north toward Broadway, the first parking lot is a lot for loading and employees. To save a few steps (and to be in the right spot) make sure you go to the second lot. The exterior felt quite industical, and the post office sign had a very retro vibe, like it had lived in Louisville for awhile. Someone should clean that thing, because I swear, it is feeling historic. Inside, may feel a bit dated in certain spots, but their are gift cards, greeting cards, and plenty of packaging options to choose from. Plus, a passport sation for our convenience. Most importantly, the employee behind the counter was super sweet and efficient, making her way through a busy holiday line swiftly. Bonus points: super cute baby animal stamps!

Great experience with a passport appt. Heather was amazing and provided my daughter and I with…read moreexcellent service and has a great manner about her. Thanks for making a stressful situation enjoyable!

Line is amazingly long.... When I made it to the front of the line, I asked why... she told me…read moremailboxes in the area have been broken into...... She was very professional and friendly... hopefully they get these boxes fixed soon... for everyone concerned...

Just an absolute joke. The staff was completely awful, rude and I called them out on it. They…read moreweren't helpful whatsoever and even gave me all the extra supplies I had to purchase for free because they knew they were in the wrong. I will never support USPS again after this experience and taking my business to other companies who understand excellent customer service practices. Stay FAR away from this location, total garbage.

I went to this location twice in a short amount of time and both times I was in and out in 5…read moreminutes. I'm a person that doesn't like waiting very long, so thank you for your fast service.

I understand the ice and weather issues, but I haven't gotten my mail for over a week and no one…read moreanswers the phone when I call. Can we pick our mail up at the post office? If you live in Clarksville do you pick it up at the main office in Jeffersonville? I'm expecting an important letter. Please answer! Deborah Wininger 201 Silver Lakes Drive Clarksville, In. 47129 Phone: 812-456-5174

usps highlands is totally ridiculous lunch is lp…read moresupposed to be from this 12 - 1:00 pm here is it 1:15 pm and people have to conduct business as that is the only time they can because of the hours they work. no one ever opened the door so i could not conduct my business! ridiculous

Came at 2pm to accommodate lunch hour+... turns out they must take a multi hour break.... 3:15???read more

I had to do a change of address at the worst time of the year. But, it turned out great! The line…read moremoved fast, customers and clerks alike were friendly and I was really happy with the visit. Thank you Georgetown post office!

I have been here about three times now to send things out. Help has been wonderful and efficient…read moreevery time. And makes the process super easy!

The USPS is getting horrible and the staff does as little as they can to help you. I ship thousands…read moreof items a year and the USPS loses countless packages. We go in to see if they can help track them down and guess what not once have they been able to recover even one of my packages. Try to make the insurance claim they make you go online and if they actually approve the claim that you make your waiting months and countless phone calls to get paid. Slow doesn't describe the service you get. Why have a tracking system when you wont follow it? Just another government scam.

I am constantly not getting my mail Bills for utilities ect. Today I got mail notifying me a place…read morescheduled me for an appointment. But I got the letter 6 days after the appointment. So also not getting my mail on time. How am I supposed to pay my bills and make ththese appointments. If you aren't delivering at all or in a timely fashion. Please hire more workers to get the job done. Thank you

I will not go into my quarells with USPS. But I WILL go into how wonderful this location and it's…read moreits employees are! I'm serious. You have to travel out of your way for the mom exististing lines, smiling faces, and laughter you receive upon entering. These ladies are badass. I say ladies, because I have never seen a man working here. Anywho, they have assisted me in finding lost packages and guiding me on shipping internationally. They assist me greatly with my small business. And I thoroughly enjoy walking into the post office. FOR ONCE! They remember me and truly care. Thank you to each kind soul who comes to work with a smile on their face. Every. Single. Day.

zero stars. lady working was so rude and nasty to my teenage daughter today that my daughter got…read moreback in the car and started crying. unbelievable. does that make her feel big and powerful or something to have thee worst attitude to a young person? or any person really? can't believe these people even get hired or can keep working with the public. just nasty, and I wish I knew her name so I could blast it all over.