I went to the one near the fairgroundsthis week 4 years ago I went to the one on Hurstbourne…read more where the security guy was rude ,had his feet up on his desk and would just point and look at you with disgust. This time at the fairgrounds it was completely different very professional , organized and saw the security guard speaking, smiling with people The lady waiting on me was excellent

No one enjoys the DMV. I can't say I had an enjoyable visit this morning, but I will say I got in…read moreand out in 2 hours and everyone was kind. A few tips: Dress for the weather. I waited half of my time outside the building. Someone had brought a little fold-up chair with them and that was genius. I was very cold and the wind had no mercy. Glad I had a coat. Arrive before opening if you're walking in. I got there at 8, the parking lot was full, and the line was halfway around the building already. Be sure you've got all your correct documents. You don't want to wait at least an hour to get in, and then have to leave (or scramble to get the correct hard copies as I heard some folks doing in the lobby). To get a RealID, the process is this. They direct you first to a QR code to sign in and get a virtual place in line. Then they check to be sure you have the right documents. You're allowed to sit down after this. Next you have to take the vision test, which is very quick, and then when your phone tells you you're up next, they direct you to a little maze of cubicles to get your photo and other details, pay the fee, and voila! You're done. Everyone I came into contact with was professional and kind, and moved things along as fast as they could. If I had to do it again, I'd try to get an appointment and skip that 50 minutes of shivering outside. But honestly it was much better than I expected.

Went in and got a ticket and was called before I could sit down. Lady at the window was very…read morefriendly and polite. I was in and out in less than 5 minutes. Received my new card in just a few days later.

You can waste valuable time here w/o an appointment. They will steer you downtown as they're the…read moreonly ones that take walk ins. It was packed when I arrived and my spouse baked in the parking lot. It is awkward to get too as well. Come thru the main building and walk to the basement and walk out the building and turn right to go into another building. If you don't ask anyone you will get lost. Only come here with an appointment. Also you will get different answers. The website says apply for retirement 4 months early, inside here they say two month early. That's our government at work!

Government services. Glory day. Not always everyone's favorite thing to do…read more This social security office isn't terrible though. We had to visit to apply for my wife's social security card. Immigration Note: The immigration documents have a checkbox that after a green card approval, USCIS will send over your paperwork to the SSA to save yourself a trip. The problem? As far as I can tell, USCIS doesn't do this and the people we asked at the SSA about this didn't seem to know anything about this checkbox on the immigration forms. So with that, we had to setup an appointment for her social security card. (I still want to know the mechanism that sees the checked box and forwards the paperwork from USCIS to the SSA-if anyone knows this, send me a message and let me know---Just curious). The process was simple. The staff was nice. My only peeve was the appointment scheduling. They tell you that you need an appointment but that's mainly to stop hundreds of people from descending on the office at any given time. We scheduled and showed up 20ish minutes before our designated time. When you check in, you're put in a queue. It has nothing to do with your actual appointment time. We were seen 45 minutes after our appointment time but there were people there that had waited much longer that day. We were told the card would be here in 7-10 days. We received it in a week.

I called for information and the person who attended me was talking bad to me. In addition to all…read morethe time I had to wait to be attended to

Went in this morning just before noon to renew my vehicle license tags. I had al the needed…read moredocuments and pulled a ticket number when I walked in. #18. They weee showing 11 on the board. There were 4 workers that I could tell and they were processing through the customers quickly. I only waited about 10 minutes and my time at the window was less than 5 minutes. Friendly service. Efficient service. I always feel the same when I leave, relieved and impressed. I have never had a problem here. Two thumbs up!!

We went to the Clerk's office to get a car registered, but the title had been damaged by the rain…read more Alexandra was so helpful, quick, clear, and kind as we tried to figure out what our next steps would be. The wait time both times we went in wasn't too bad, and her helpfulness deserved a shoutout on here.

Quick and friendly!…read more No one *wants* to take time out of their busy day to do the dumb, boring, annoying, Have-To-Dos when all we reeeally want to do is get done with work and get to the relaxing, happy hour, Want-To-Dos. But every X number of years, a person needs to renew their drivers license. UGH, amirite?! So, you want to get it done as quickly and painlessly as possible. As it turns out, this location (downtown, near the courthouse area) is close enough to my office that I can walk there if need be. Which is good because I don't also end up having to pay to park when I already pay to park monthly somewhere downtown. I could also go during a normal break at work, at any time of day, rather than having to fight with traffic at rush hour or after school times to get to a further out location. I was also able to get here right when they opened for the day. So I was the first person in the door. The building is older and the A/C doesn't work great, but the woman working was still pretty pleasant and friendly. I was in an out in no time! In fact...I left my desk at 8:15am, and I was back at the office and in my chair with my renewed license in my hand by 8:50am. Not too shabby!

Correct times not listed on website. This location opens at 8:30am. Easy parking and efficient…read morestaff.

the worst clerks office in Louisville they're rude, always switching up their "rules" last month…read moregot my plate emailing the same insurance the same way was no issue go today to renew them and they make it a big issue saying i can't do it when literally did the same thing

@stevesmith I thought you were gonna get this project…read morerolling January of this year? You're at least 12 months late and no sign of any work to begin. What's the fricking hold up? At least clean the site up. It's an eyesore.

This place is filthy! It is full of vacant rooms with furniture and paper thrown everywhere. There…read moreare also hallways filled with trash cans and other materials. Most of the doors or closed or locked. With the exception of the County Extension office, which is nice and clean, this place is a looks very neglected and unprofessional.

After living in Kentucky for years it's hard not to deal with the department of revenue! As with…read moreeverything in government in this state it's a little outdated. At least it was when I lived there. All I can say is be prepared for a time consuming process to resolve any issues. It's the little aggravating details that get me. Things like getting my mailing address correct. Lots of phone calls placed. Three stars is generous.

Didja know Louisville has a Taxpayer Service Center in a real office staffed by real people? They…read moredo! I came here last week because I needed a form that wasn't available on their website. Believe it or not, the website instructed that I should print and fill out a "form requisition" (which was online) and mail it in to get the other form. When I read that I had to look over my shoulder for a hidden camera. Since the deadline was approaching, rather than trust the timeliness of both the USPS and the Kentucky Revenue Service, I marched down to this office to see if they could hand me my needed document. Did they have my form on hand? Of course not. How would the bureaucracy feed itself if they did that? But a very kind worker bee gave me a post-it note and told me if I wrote my name and address on the form, she would make sure it got sent quickly. Sure enough, my desired form (the correct one!) arrived in two days flat. Efficiency in the midst of chaos! A gleam of competence in a sea of WTF! The little stuff does matter.

Very friendly and very fast. I didn't even have time to sit down before my business was completed.read more

I go out of my way to visit this location!!!…read more Staff is friendly and enjoyable to chat with. Wait time is almost always non-existent. I can not recommend this location and the employees Ally and KYLE enough!!!! Brava!