Food took for ever!!! We waited 45 min for takeout! Our family wasn't able to sit together so we ordered takeout.

This is how they do pizza in New Mexico. Apparently. I wouldn't know that because I didn't have pizza. We'll get back to that in a bit Wandering around in the historic part of Santa Fe and looking for a place to eat can be rather daunting. There are so many places to choose from. That is not a bad thing. I've been eating a lot of Mexican type food since I've been here and saw that the sign for this place said they've been there since 1979. Longevity. Sign me up. I decided that pizza wasn't going to cut it. Looking at the menu I thought that a calzone might cut it. I had the Whole wheat Calzone. Whole wheat pizza dough wrapped around spinach, tomatoes, three cheeses and pesto sauce. This was served with a salad (Spicy Thai dressing for me) and a side of potato chips. All for $8.25 plus tax. I'm not used to the tax thing. The calzone was a pretty good size and mighty tasty. The salad dressing was spicy and the chips were probably Lays. The place had a hippy vibe. Very laid back. Also a bottle of Colorado beer was $5. $5 for a bottle of beer? Crazy. All in all a good place amongst probably many many good restaurants in this part of Santa Fe. Oh. One more thing. Don't order a water here. It tastes like iodine. read more

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Staying at a hotel which is 800 feet away. My friend isn't feeling well so decided to order out something simple...Pizza delivered Ice COLD as if it didn't quite even get cooked. Plus pizza was so bland and ordinary. Cold, little to no tomato sauce, and little to no cheese. I'm serious. No cheese. We couldn't even eat a slice. read more

I wouldn't recommend this restaurant. I have ordered to go twice and both times it was very disappointing. The pizza wasn't cooked properly, making it necessary to oven bake when I got home. There were so few toppings one might have thought it was a plain cheese pizza. Too many other great pizza places in Santa Fe to put up with such poor food. read more

The margarita pizza today was fair at best. Sauce tasted as if it came from a can, skimped on the mozzarella and fresh basil. We've had much better in the past. I know that the pandemic has had a devastating impact on this restaurant. Could be that their supply chain has been disrupted or that they're not able to get their kitchen crew back. Hopefully, in time , they will figure it out. read more

This used to be our go-to pizza. The pizza is good, but getting a delivery never takes less than an hour, often arrives cold, and on more than one occasion, the order has been wrong. It's just not worth the inconsistency. We've switched to Back Road Pizza. Better pizza. Better service. read more

Greatest pizza around. Why? The crust of course.... and the location.......and the quaint building.......and the fantastic service from the dedicated staff......and the wine & beer selections .........and the little custom salads......and the feeling of family ..........and NOW, the live entertainment too! Spent four hours here recently eating a pizza and sharing a bottle of nice French Pinot noir. When in Santa Fe do the crust! read more

Upper Crust Pizza - Pizza Near Me - Santa Fe, New Mexico

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Awful pizza made with the cheapest ingredients.

I grew up eating here as a kid, and the pizza was always great. It's still some of the best pizza in town.... if made correctly, which, the last three times I've ordered, has not been the case. Worked in the service industry so I understand mistakes are made, and rarely send something back or complain, but I'll always try to bring it to the staff's attention for future orders or ones already fired. Last week I tried to contact the establishment (FB page, email, and called) the moment I opened my pizza and saw it was missing green chile... again... for the third time... on the Combo which lists green Chile as a topping. The last two times I just ate it. But $23+ for a small combo to be wrong multiple times is a quality control issue that needs to be addressed. I totally understand the stresses of covid and trying to keep a business running, let alone our own lives outside work... the whole year has taken a toll on us all. Hence the last two orders I let slide. I never heard back from anybody regarding a refund so, I'm writing this review. Not to chastise or put the place down. Just as a heads up: check your pizza before leaving. When it's good and made right, it's worth 5 stars and more. read more

Upper Crust Pizza - Receipt + 20% tip - Pizza Near Me - Santa Fe, New Mexico

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Awful service. Truly the worst I have ever gotten. We ordered a new mexico pizza, a greek salad, and a brownie at 7 (with a 30% tip) . About an hour later we called wondering where tf our pizza was and the man on the phone described our order and told us it would be another 30-45 minutes. Then comes 9pm, two hours past order, we call again and we are confronted with lies and bs. The man we talked to told us it was our fault for ordering online, that they called us multiple times( which they did not), that they sent the driver home(which he did not), and then proceeded to hang up on us. After calling AGAIN we talked to a man named Adam, who told us that everything we had been told previously was lies. read more

This place has all the makings of a great place, but falls short. The food is average at best, and the service is subpar. It took them an hour to prepare our pizza, and we had to bus the table we choice to sit. Not in on are return list. read more

The pizza is OK but the service was horrible. Had an extremely rude guy at the counter take our order on the night of December 23rd. The guys working in the kitchen were much nicer and helpful when they brought our food out but the guy at the counter really needs to be removed from a customer facing position. read more

We ate here at lunchtime with four kids. We had the cheese pizza, combo pizza, Greek salad, and garlic bread. All were delicious. The service was great and fast. It was pricey for a pizza place. read more

We had a great experience here, their salads and pizza hit the spot and were delicious, , and Jerome saved the day with the amazing hot wings!!! We will be back!!! read more

Called in to place a dine-in order for lunch today. My sister only has an hour lunch break and in the past Upper Crust service has not been very timely. The attendant who answered was extremely rude and said he could not take the order, unless it was take out. I have eaten there a few times and unfortunately they are not very friendly. Santa Fe is a wonderful place and the hospitality and food/beverage industry is great, sad this establishment does not display the service we have known to experience and love. read more

Awesome pizza. Was heading into Santa Fe. Found them on line. Ordered a couple of pizzas and salad, called to confirm order and completion time. They stated 20 minutes. We were 40 minutes out still asked if they could push back a bit and they did. Got there at expected Tim's pizza was just coming out of ovens hot and fresh. Good to Hotel and everything was amazing. Will make trip back up just for the pizza. read more

So disappointed. We got burnt dry pizzas and unappetizing old ingredients salads. I've eaten there before and this is the first time this happens, but on such a large order, this is just unacceptable. read more

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The crust was decent but I just couldn't get over the cheese-dough ratio. It was completely imbalanced as there was way too much flavorless cheese. Overall it was just "okay" - probably wouldn't eat here again read more

Told me 30 minutes for delivery. No show. Called at 1 hour. Told me it should be there any minute. Two hours later, nothing. They closed by the time it was supposed to be delivered. Said they couldn't make my order for me. Refunded me, but it's too late to order anywhere else. read more

The pizza here is good but they are just not prepared for busy times. We showed up 20 minutes after placing an internet to go order and still had to wait 45 minutes. I would have left except that we had already paid for it. I wouldn't come here unless you have several hours, which is not normal for a pizza place. read more

This place was very likely the most disappointing experience I've ever had with pizza. It sounds dramatic, but after reading the overall positive reviews, the pizza I received was quite the surprise. I ordered a large veggie using their online system. The price was pretty average for an independent pizza place, and I had a craving, so I went with it. Unfortunately, I did request no sesame seeds (sesame seeds? On a pizza? Why??), but my pie came with them anyways. The delivery man was very to the point and not particularly friendly, but he did come in 30 minutes instead of 45 as was predicted. I also do enjoy the option to order pizza online, which I took advantage of. However, I had several definite problems with the pizza I received. First of all, the crust was simply awful. It was tough and chewy and took perhaps twice as long as is normal to eat, almost painful to bite through. Secondly, back to the sesame seeds. They are not good and they are not necessary. They don't match the overall flavor of the rest of the pizza in the least. I feel the same way about the green chile, which I am sad to say, as I am normally a huge fan of green chile on almost every quick and easy food (burgers, fries, tacos, burritos, you name it). If they had matched the ingredients better then perhaps it would have worked, but I do not feel that they worked together in the least. On their website, Upper Crust claims to be the best pizza in Santa Fe, citing articles in multiple magazines. However, note that all of these articles are from 2010 and earlier; it seems that the claims are rather outdated. I would not recommend Upper Crust if you want a quality pizza experience. read more

Well, they forgot the major ingredient(green chile) on my pepperoni pizza I ordered for take out...grrr. It wasn't till I got home after a long hard day and opened the box to find the disappointing lack of green chili. Very lackluster cheese and pepperoni pizza on gluten-free dough. The establishment itself is rather shocking with such a really dirty floor. I'll try to give them one more try. I've had better luck in Albertson's freezer case. read more

We tried the Greek gourmet pizza, and folks, it rocked! A small did the trick as we waited out some lunchtime rain. Warning ... don't order this unless you like awesome crust, fresh ingredients and a pretty healthy helping of fresh garlic. No worries about vampires for a day or so!! read more

Great pizza with a local Santa Fe spin, very friendly people with great service. 10/10!

This place made me so happy I wanted to weep. Last Thursday we arrived in Albuquerque at midnight. Drove to Durango, CO for 3.5 hours and had 3 hours of sleep. Did a college visit and hot footed it to Alamosa (another 3 hours) for another one. Visited the dunes then wearily drove towards Socorro, NM (5 more hours of driving). On the way realized it was after 8 pm so stopped in Santa Fe for dinner. Drove around and around trying to find something besides fast food. Stumbled on this place...and shockingly it was actually open. Had an amazing meat pizza with artichokes added. Garlic bread was beyond delicious and they even heated up some dipping sauce for us. It was the first non fast and non airport food we had enjoyed since Tuesday. Service was fantastic and we LOVED the pizza. Thank you!!!! read more

Awful. $50 not well spent. The sauce is a bizarre mixture of overly sweet, combined with a bitter aftertaste. The toppings tasted like the cheapest ingredients available were used. What a let down. read more

Terrible pizza and wings. Pizza was undercooked and tasted like frozen pizza. Wings had zero sauce.

This was the worst service I can ever remember. We ordered a chef salad and a small pizza. The salad managed to make it to the table fairly promptly. Not so the pizza. After waiting AN HOUR without ONCE having the server check on us my wife went to the kitchen to find out where our food was. Turns out they lost the order, and no one bothered to come back to our table to check on us. They threw a mediocre pizza together and we left with it in a box. No apologies, no concern whatsoever on the part of the staff. read more

I have been ordering gluten-free pizza from Upper Crust for several years. The crust is very good and I haven't had a bad reaction even though I am a Celiac. But tonight's experience was terrible and I may not be going back. We ordered a large gluten-free pizza and a gluten-free brownie and a salad to go from Gabe in the restaurant. I very clearly ordered gluten-free, and when Gabe asked me if I wanted bread with the salad I said no I can't eat the bread. When we got home I was serving the pizza and noticed that it was not a gluten-free crust. I would not have known that if I hadn't ordered that pizza many times over the years and didn't know the crust well. Since my boyfriend bought the pizza he called and spoke to Gabe and said that there had been a mistake that we had not received a gluten-free pizza. Gabe told him that they were out of gluten-free pizza crust, which wasn't in fact true. Then Gabe told more lies. Gabe said that he told me that they were out of gluten-free crust, and my boyfriend answered that I would have canceled the order if I knew that because gluten makes me sick. So Gabe replied that I didn't order a gluten-free pizza. My boyfriend said that he clearly heard that I did. Gabe responded that I agreed to the change from gluten free to regular crust and that people do it all the time, and my boyfriend pointed out that didn't make sense. Gabe's denials and my boyfriend's counter arguments went on for a while and the call ended without resolution. So my boyfriend called back and spoke to someone else who said they did have gluten free dough but only enough for a small pizza. So my boyfriend asked for a small. And went to pick it up under the impression that it would be a substitution for the mistaken order and would not be charged. But no, Gabe was there and continued to argue with him and charged him for the pizza. The whole time my boyfriend was calm and polite and he paid for the gluten free pizza without complaint, but he pointed out that I could have become very sick if I wasn't a regular customer who knew the crust. Gabe seemed only concerned about being right without concern for his customers. It's very disappointing because I have limited restaurant options. I have experienced honest mistakes from servers in other restaurants that resulted in my having stomach cramps and diarrhea for days. I didn't get angry, I didn't write a bad review. I know it's my responsibility to be vigilant about what I eat. I just hope this review helps someone who suffers from food sensitivity and wants a pizza every once and a while. Go somewhere else. This is a time when people should be caring more than ever about the well being of others. Why support a business that doesn't? read more

This is a great place! We really enjoyed the pizza. The thin crust was great! They have great lunch specials.

Santa Fe Plaza pizza is much better than Eldorado location. Is there a reason for the inconsistency? Love the pizza at the Plaza, however first time trying Eldorado location and really disappointed! What gives? read more

Ordered a very simple large margarita pizza for pick up with black olives on half. Picked it at the designated time. After paying $33.00 with tip, the kid at the register showed me that olives were on the whole pie. Not wanting to wait another half hour, I accepted it. Kid offered me a cookie to make up for the error. No thanks. Got it back to the condo & it was cold. Pretty pricey for a poor product. read more

I've been here for 3 months now ordering a pizza every other week or less. Pizza quality is great. But this is exactly why I joined yelp in the first place. This is an updated review. First order 21 bucks delivered. 5 orders later the same except added jalapeños 30.66, strangely enough the quality remained knowing my weekly order and the price jacked up 9 bucks. Fuck that. Good for a one shot, don't revisit unless you like paying 32 bucks for a medium pizza read more

Crust is crisp, yet soft. It almost melts in your mouth. I've eaten a lot of pizza and this is one of the best I've ever had. Not too much sauce, not too salty, toppings are fresh and flavorful. This is great pizza, enough said. read more

Upper Crust Pizza - Pizza Near Me - Santa Fe, New Mexico

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My husband's and I first time in Santa Fe, the closer we would get the more it smelled and let me tell you it smelled so bomb ! We got a Calzone and a small 3 topping pizza and it was one of the best pizzas we have ever had ! I'm giving what we got a Star and oh the service was good read more

I ordered a pizza from here since it was close to my hotel. I walked a few blocks to pick it up and found it was ready for me but upon returning to my hotel found that the order was incorrect. I had asked for red onions of which there were none and extra cheese again there was none. But it was loaded with green chilies. I called the restaurant asking if they could make the order right and deliver. The gentleman on the phone was very accommodating and said that they could not deliver it he would remake the pizza and bring it to my hotel room. This was very nice of him and I appreciate it so much but, again when I received the pizza it was exactly the same except this time there was extra cheese and it was loaded even more with green chilies and no red onion. I was told there was a problem with the phone and he couldn't hear me. Perhaps if you eat there things might be different but I would be very careful in any delivery or carry out from here. So much for a quiet night in eating a pizza read more

Ordered delivery online. An hour later I received a luke warm pizza and a $2.75 CAN of Coke that was warm. No napkins plates or anything. $43.00 completely wasted. read more

I've had pizza here and it's ok. Track isn't fast in SFe, but perfectly edible. However I was really hungry for a meatball sub. Would have preferred sausage, but oddly that's not an option. Bottom line, bland and muddy. Meatballs def bland, got a side of marinara and it tasted like it had been set on the stove and forgotten. For days! Basically edible, but not in my case, I just couldn't eat more than a bite. Also got a caesar salad and the croutons were just short of burnt. The caesar dressing looked really dark vs looking fresh so it's unfair of me, but I didn't even try it. Used my own dressing. Go for the pizza, but avoid the meatball sub. Sorry, but I had to give fair warning. read more

Solid pizza. Only place open and it was really good pizza...took it to go and it was crisp and delicious

Best crust I have ever had... EVER! Excellent pizza, excellent staff, clean (especially the restroom! Definitely 5 stars (and well worth the price!) get the large, you'll want some for later. read more