Very Happy with our custom frame, we did have a problem but, Tiffany was very helpful and resolved our issue quickly. Things sometimes go wrong and I appreciate that University Frames was great in solving the problem quickly!!! read more

I was amazed how I was able to design my Frame in order to fit not only my diploma inside of it but a graduation picture and my tassel. The only thing I didn't like, was the price. It's pretty expensive read more

Purchased a frame for my sons University diploma. We are very happy with the results. The website is very user friendly and they offered some options we didn't see anywhere else. We also received the frame in a a timely manner. Will definitely use them again. read more

They do outstanding work. They created a high quality frame for my Undergraduate degree with expert craftsmanship. I'll be using them again for my Graduate Degree. I haven't seen quality and selection like this anywhere else online. read more

The best companies make sure their customers are always 100% satisfied. University Frames is the best. I ordered a frame for my son and first order had the wrong college seal. University Frames immediately addressed the problem and sent my son a new frame/mat. They even called me to let me know when the order shipped and after it arrived to make sure everything was as expected. My son is now proudly displaying his degree in his office. I highly recommend ordering from this company. read more

Beautiful workmanship, we ordered a frame 4 years ago for an undergraduate degree and was extremely happy. This time we ordered for a graduate degree and again were very pleased. The quality is superb and the speed in delivery even after being closed due to Covid 19 was very fast. I would recommend this company to everyone. read more

Look no further you have found the place to frame your degree. My frame came out even nicer than I could have ever imagined. The staff was extremely kind and helpful in customizing my frame to exactly what I was looking for. I would highly recommend this to anyone who is not simply trying to put wood around your degree but for those looking to keep your years of hard work looking beautiful for everyone to appreciate. Thank you guys for helping me build the perfect frame I will keep in my office until I retire and then find somewhere to hang it in my home. read more

It was exactly how I imagined after I custom made it online. I'm so happy with the finished product and extremely proud to hang it up!

The frames that University Frames sells are as good as it gets. They are custom made to your order, and the quality of the materials is excellent. To be honest, the prices are VERY reasonable for the quality of product you are getting. Sure, you can go to your local Walmart or Target and purchase a diploma frame for 10-20 dollars, but think about it for a good minute. You probably spent YEARS in school to earn your degree(s), and if you're anything like me, several THOUSANDS of dollars (give or take 30k). WHY on earth would I not spend an extra two hundred dollars on a quality frame to display the fruits of my labor? It's a no brainer. Highly recommend them. They also make great gifts, as I've bought some as gifts and received nothing but compliments. It really is one of those things people don't want to buy, but would be "nice" to have - those things make the best gifts. read more

The frame is beautiful!! Superb craftsmanship!! This is the second frame I have bought from University Frames. I will be coming back when my youngest graduates from college. Thanks for the great product!! read more

Great quality and beautiful craftsmanship. Shipped to Michigan earlier than expected.

Liked this company's product so much I went back to buy another frame. Quality down to the secure hanging pieces that are provided. Perfectly mitered corners, standout matting and lovely embossing. My first son liked his gift so much he showed it off to his friends. The best compliment came from his brother when he asked for the same diploma frame when he graduated two years later. However, the most stellar selling point is University Frames' customer service! read more

I ordered my frame on June 13 and didn't receive it until August 11 and not because of Covid delays. It took me over a month to track down customer service to ask about my order. No one picks up the phone and the online chat I'd largely unavailable. I got lucky a few times and spoke with someone named Jerekah on chat who never followed up with me despite saying she would. I also spoke with someone named Brittany over the phone after, emailing a bunch of times throughout the weeks, who also didn't follow up with me twice when she said she would. I understand they may not have had info to follow up with me but a courtesy call to say hey we are still searching would be appropriate. The only helpful person was Andrew in shipping who located the misplaced item and got the wheels turning quickly to get it to me. He was great. However, throughout the process I could tell customer service was getting annoyed with dealing with me despite me always being polite and respectful and understanding. I know this review may discredit my reported demeanor on the phone but I have always been kind to customer service because being demanding and mean gets you no where. However in my review I will be truthful. I paid over $200 for this frame and it took 2 months for someone to finally help me. Of course I'm going to be persistent about tracking it down. The frame itself is beautifully made so I'm happy to give them a few stars for that but in terms of service, I'm dumbfounded and disappointed. I understand my situation may be unique as others seek to be happy with their service but it still happened nonetheless. read more

Even though I saved a few bucks by buying through another website that redirected me to University Frames instead of buying directly off their website, it was still a little pricey. The frame is top quality, the frame was extremely well packed, and customer service was fantastic. read more

The website was easy to navigate and the options were plentiful. Customer service was great and the product that arrived was beautiful! Thanks! read more

Fantastic products! The website was extremely easy to use and allowed me to check out many options before making a final decision. The quality of the final product is impressive. It looks great with the diploma inside. My one piece of advice is to make SURE you know the exact size of the diploma before you start the ordering process. It makes things much easier. read more

Ordered waited over a month to get it. When FedEx messed up the delivery, took another two weeks to get a refund of the shipping cost. Terrible customer service. Was promised several call backs but I had to call every week until it was resolved. read more

This review is for excellent customer service I received from Tiffany. I have multiple diplomas to frame and had difficulty deciding the exact look I wanted. I will say it's really hard to tell online from the images so if you can go in person do it. They have a lot of their options with various combinations (mats, seals, etc.) hanging on the wall. Tiffany stayed late working with us and provided her expert recommendation - she's been there for 10 years so she's probably seen it all! This is very helpful for someone like me who is indecisive but at the same time has strong opinions! You spend many years getting your degree(s), so your diploma is very symbolic and should live in a beautiful frame. read more

I ordered their diploma frame for a relative and the service was great! The frame turned out awesome! Thank you so much! With a document this important, I wouldn't go anywhere else! read more