My family and I walked in looking for tile and the 2 women at the front did not even acknowledge…read moreus. I had to say hello for them to realize we were there. I asked about some recommendations and they mentioned that there were 5000 types and they couldn't really give us a price. It seemed as though they didn't want our business and they pretty much didn't want to get out if their chairs to talk to us. I was ready to buy tile to for my entire first floor of my house and no thanks, I'll go elsewhere that wants my business.

Thanks again to Direct Stone & Tile! Our new office flooring looks spectacular with the herringbone…read morepattern!

Excellent experience here found the 2 x 2 Mexican tile that I needed. They did a order and I was…read moreable to pick it up so that I could get my project done sooner.. Everyone was very helpful and professional.

I was so excited to visit this store for our upcoming bathroom remodel. I forgot to take pictures…read moreof the store but there were too many samples to even choose from but we did. The reason was because Juan was a great sales person and provided great sample and superb knowledge of what was best for on our needs. After we left we were happy with our choose and can't wait for the finish product. Thanks Juan!

Danny and Norma were so helpful The care, time and attention…read moreto detail they put into each and every job surpasses my expectations each time!

Great tile snd stone store for me and my customers as a contractor recommending them is a pleasure…read morefor kitchen and bathroom remodels or slabs and mosaics.

We have been using Rio's tile for all of our tile work for the past several years. They are very…read morehelpful, have great quality and variety of products for the best price you can get. Talk to Abel or Jorge. They can help you figure out how much tile you need and even give you some realistic feedback to help you make the best decisions for the look you want to achieve. Don't overlook going to a specialty tile store even if you see other options at big competitor stores. These guys do tile and they do it 7 days a week. They know what they are doing. We have used them for the past three bathroom remodels and a kitchen. We have been very happy with them.

Our contractor brought us to these thieves. The store is nice enough. Prices seem a little high,…read morebut not insane. Decent selection. So, why the 1 star? Abel J. Olivares. We bought tile, but realized we wouldn't need all of it. So, when we try to modify our order, he goes berserk and starts claiming we chose special order tile (we didn't) and refusing to issue a refund. The true indicator of trustworthy business is how they handle customers after the initial order. Customers should understand that no matter what Abel says, it's all lies and that each sale is a final sale. I'll be exploring legal options to recover my money, but buyer beware.

We've been very happy with the materials we've ordered from this shop. Everyone has been incredibly…read morepatient and knowledgeable, answering all our questions and helping us find the best solutions for several bathroom remodel projects we're currently working on. Manny and Satin, in particular, have assisted us multiple times, and we're grateful for all their thoughtful recommendations! The quality of the materials has been excellent, and we were able to place our orders quickly and receive everything within just a couple of days. Thank you to the entire team for your outstanding support!

Elit Tile's return policy is meaningless if they can simply invent new restrictions after taking…read moreyour money. My experience with Elit Tile began with them failing to deliver the order I paid for. I purchased 8 pieces of tile, but their vendor only shipped 6 pieces. I had to discover their mistake myself. Had I not counted the order, I would have left with an incomplete purchase. Later, they actually tried to use the cost of correcting their own shipping mistake as a reason to deny my return. After bringing the completed order home, I realized the tile did not match my existing flooring. I immediately contacted Joy Lee and requested a return while the tile was completely unused. Here's the problem: at no point before my purchase did Joy Lee tell me that returns supposedly depended on vendor approval or that orders under four boxes could not be returned. That alleged restriction was never disclosed in the store and does not appear anywhere in my sales paperwork. Only after I requested a return did Joy Lee suddenly claim that the vendor would not approve it because the order was under four boxes. That completely defeats the purpose of having a return policy. If customers are never told about these restrictions until after they pay, then they don't have the information necessary to make an informed purchasing decision. Instead of standing behind what was represented at the time of sale, Elit Tile relied on an undisclosed vendor policy that was never communicated beforehand and refused to accept responsibility. My tile was unused, my return request was made promptly, and yet I was simply told the matter was "closed." If you're considering purchasing from Elit Tile, ask for every return restriction in writing before you hand over your credit card. Otherwise, you may discover after the sale that the return policy you thought you had doesn't actually apply.

Great, and concise selection. All of the floor tile options are porcelain so it made things easier…read more The customer service is also great- very professional.

Preface: This is not a review on their products or customer service as I was not a customer. It…read moreis a review on their attitude. On June 8th I happened to park in front of their establishment outside of business hours on the public street. If I had parked in their parking lot they would have a legitimate reason for me to leave. But I was on City property and their authority ends at the property line. The only restriction would be the posted parking limitations, which I was well outside of. At 11pm at night, I had a visit from their guard politely asking me to leave while on PUBLIC PROPERTY. Apparently, I was "threating" their establishment when I was minding my own business on the City street. I understand the need for security, but they had no authority to force someone off public property. I don't fault the guard as he was only doing what he was ordered to do, and I didn't want to argue (even though I was in the right legally), but they need to learn that they don't have limitless authority in front of their establishment. I'm not a contractor, nor in the market for remodeling, but if I were looking for tile I'm going to go elsewhere. If they are going to be paranoid about someone legally minding his own business, I wonder what their mental state would be if I were to come in as a customer.

Westside truly makes my pulse race and breathless with the beauty and design creations. The…read morepleasant staff goes above and beyond with assistance and advice. I, personally adore Julio. He has been my guy for many years and will continue to be. He has never been too busy or without a solution. Word of caution. You will want to tile or retile more than you had intended. I encourage indulging in the beauty and uniqueness of tile and stonework. Make sure your installer comes highly recommended. Shout out to Julio again! Thank you Westside Tile and stone

Very happy with Anne-Marie's service at Canoga Park location. She helped me with my kitchen…read morebacksplash project, and I'm very happy with the results!

Now called Tile Decor - they helped me out with a project and had my material quickly and better…read morepriced than the competitors. Yasser went above and beyond when we needed additional tiles, always reachable and super nice to work with!

I'm exploring a lot of different tile places to remodel. My bathrooms and kitchen and I found…read moresuperior tile is amazing with many different options. I came here on a Sunday an hour before they close unfortunately I needed more time so I'm gonna have to come back again . I found street parking right out front, which was very easy on a Sunday, They are not open on Saturdays , and I'm sure during the week it's a little bit more difficult since it's such a busy area.