I am finishing a big remodel of my home. I love tile and have shopped at all the stores... but I kept finding myself coming back to Superior Tile. Not only do they have nearly everything that every other store has, but also variations and often cheaper. Shopping for tile can be overwhelming. I normally don't like working with sales people since I know what I want - but that was until I met Yasser at Superior Tile. Immediately Yasser knew what I was going for and started to show me appropriate options. He has a deep understanding of what the store offers and showed me options that fit my style. Because he's a designer (and brilliant artist!) too, he was able to make a daunting shopping trip into a quick decision trip. If you're going to Superior Tile, I highly recommend working with Yasser - I have no doubt his colleagues are good too - but I continue to have a great experience with Yasser from shopping to communications to delivery to follow up. He's fantastic! And finally, tile stores often give me a headache, too disorganized and overwhelming with too many options. Superior Tile has just remodeled their showroom, they did a fantastic job of removing the clutter and made shopping for tile much more enjoyable. I think other tile stores are going to copy their new layout just like other competing computer stores copied the Apple Store. read more

Now called Tile Decor - they helped me out with a project and had my material quickly and better priced than the competitors. Yasser went above and beyond when we needed additional tiles, always reachable and super nice to work with! read more

I'm exploring a lot of different tile places to remodel. My bathrooms and kitchen and I found superior tile is amazing with many different options. I came here on a Sunday an hour before they close unfortunately I needed more time so I'm gonna have to come back again . I found street parking right out front, which was very easy on a Sunday, They are not open on Saturdays , and I'm sure during the week it's a little bit more difficult since it's such a busy area. read more

Get your tile somewhere else! I had the unfortunate experience of dealing with Araz. She ordered the wrong bathroom floor tile as well as ordered the wrong amount. When the tile was delivered she wouldn't respond to my calls or my text messages. I had to get my contractor to reach out to her to fix the issues. Unfortunately even the contractor reaching out didn't solve the issue because she then ordered the wrong tile AGAIN! Finally the warehouse manager took matters into his own hands and we were able to figure out what the problem was -- it was ARAZ! Even though I sent her photos of the tile we had picked out and though we ordered, she kept ordering the wrong tile. She doesn't care about the customers or doing her job correctly. The only reason I am giving Superior Tile two stars is because I love the tile we picked out and the warehouse manager was amazing. He was super responsive, very apologetic and even personally delivered the correct tile on his day off. He is 1000% more professional the Araz ever could be. read more

If you come here, ask for Yasser. You will be in great hands. He's kind, knowledgable, and had such an incredible eye for design. We are so happy with how our tiles turned out in our new home. We showed him photos of what we were looking for and he worked well within our price range. Making sure that the pieces we chose would have the look and feel we wanted and also the durability we needed. Yasser patiently showed us many different combinations of tiles, always with a great attitude, and never put any pressure us. We came back repeatedly because we trusted him and felt he genuinely just wanted to help people find the right pieces. Renovations can be very stressful, but Yasser treated us like we were clients on HGTV and made the experience very enjoyable. Thank you so much Yasser! read more

Costumer service not good, not good selection. Much better options .. don't recommend Went to a bunch of stores during my journey and unfortunately this store was really not up to par A lady named Mayan Helped me . She seems very un interested in her work, not passionate, could really care less, doesn't seem to have a eye for tile or any sort of input , I felt like I was being asked for my order at McDonald's like "ok so what u want " They basically had nothing I wanted so she said she could order samples of everything. I said OK great and she said she's gonna take care of it... She then followed up with me an entire week later to tell me I need to pay for shipping of samples ( her shipping price for sample was 10 X more other stores) .. I confirmed with her to only get the samples that don't need shipping charge Waited and waited never heard from her again No follow up No nothing Like hello did my samples arrive ? Do they even want our biz? I guess not. This showed me to stay away and that it just be a beg of a problematic experience with that So glad I didn't buy from them They could've had a 40 K order but their loss Save your self time and go somewhere else read more

We worked with Yasser to pick out the tile for all of our bathrooms for our next home, he was very patient and responsive, it was a pleasure working with him! read more

Worked with Yasser. He was patient and worked with me and my partner to find the right items for my home renovation. We had an idea of what we were looking for, and Yasser was key in making our vision come to life. The selection at the store was nice, but truly folks like Yasser make or break the experience. If you do decide to shop at Superior Tile, you can't go wrong with him, he'll go above and beyond to make sure your vision is achieved. read more

We ordered wood floors in June and after a few days we were told the quantity we ordered wasn't available, we would need to wait 6-8 weeks for a new batch. After 4 months they were finally delivered. When we ordered the floors , we also weren't reminded that the sample was mounted on a piece of wood, so when we planned the subfloors , we were off around a quarter inch. We had to spend another $1,000 to add more subfloor so all our thresholds would line up. After we laid the floors we were 150 feet off (our fault), we ordered more and since we were in a rush, we were told we could pick the floors up at the vendor. My husband drove an hour only to find out they wouldn't release them until they received the check. We are not happy and will never use this company again. read more

Yasser, Sales Designer, was very friendly, courteous and attentive to our concerns. Remodeled two bathrooms and he helped with what was important to us in non-slip tile flooring and shower flooring. Helped us in matching them with the walls, etc. Yasser made sure we got our orders in a timely fashion and was always available to us if we needed to make changes or needed other accessory pieces. Very knowledgeable and straight-forward in our dealings. Would recommend working with Yasser. We will if need anymore tile work. Sasaki Family read more

Recently visited Superior Tile on Laurel Canyon in North Hollywood. The Showroom was fantastic with an expansive inventory of tiles on display and the ability to view other tile options online. The bonus of our visit was working with Joey! Joey was extremely helpful, knowledgeable, and resourceful in identifying product options that meet our needs. We have visited several tile stores, and only Joey at Superior Tile came up with a solution that works for our project. Our experience there with Joey has been very productive and impressive. read more

I've been using SuperiorTile since 2015, exclusively with their rep Araz who is one of the most knowledgeable tile and finish supervisors I've met. (I'm sure the other reps are stellar, I just have only worked with her.) I'm a licensed General Contractor of a company that focuses on kitchens and bathrooms, so I very much care about to whom I bring my clients, both for outstanding service and design advice. They've always treated me and my clients with care. They've never once pressured any of my clients to make a big decision on the spot and don't push to order everything needlessly at once. To date, I've not once had a customer feel their finishes were the wrong choice; only that they're more beautiful fully installed in their kitchens or bathroom. I often use the SuperiorTile website to show what's out there -- they have a nice feature in an area called "get inspired" where you can point and click to locate the various items you need in stock per the photo. Much more efficient than building a Pinterest and wondering why you can't actually find the finishes you admire. Yes, like any other commodity, you can find stores cheaper down the street... or cheaper knockoff versions of the caliber Superior offers to be found... Whatever you might(!) save from going to 3-5 shops to get what you need, you save in time and good advice from reps who work clients that appreciate aesthetic. Pro tip: Superior is one of the LARGEST showrooms in the Valley! I'm not sure if it's appreciated just how many options they have on their floor. If you go in without scheduling an appointment with a rep, you may feel slightly overwhelmed. These reps are very busy and have to deal with many moving parts-- so my recommendation is don't walk in to the shop without an appointment. Call ahead. Book an appointment; the best reps are often 3-5 days booked out. Attached are just a few assortments of kitchen or bathroom combinations I've selected with Araz and my clients together. Hope they inspire you to dream big too! read more

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A fine selection of tile, but severely lacking in the customer service department. We dealt with an absolutely indifferent saleswoman from day 1, who was unwilling to make the slightest effort to assist two people who clearly were not expert tile buyers. After the job was done, she was completely disinterested in gaining our repeat business. When I do my next remodeling job, choosing a different tile supplier will be the first and easiest decision to make. Tile is tile-- this is entirely a service business. read more

AVOID THIS PLACE AT ALL COST! I mean it. You will thank me later. 1. No Clear Refund Policy I paid about half the price for my order the first day and later that day I changed my mind and called for refund. Araz, our sales, agreed and asked our address for check. We sent it in email and she didn't reply, and I followed up next day, still no reply. I asked my contractor's help, she told my contractor I would get my check next Monday or Tuesday. But SHE LIED. I waited till next Thursday (10 days after we asked for refund) to make a call to confirm. First, it's really hard to get to her, I called several different numbers to finally get to her. What's worse, they didn't even process my refund because their accountant was not in the office since then. I mean, why do I have to accommodate their accountant's work schedule??? She promised to give me an update by end of the day, but as you can guess, no call. Next day, I couldn't reach her again and had to call several different numbers and finally get her attention by calling her 8 times in 5 mins. As soon as she picked up, she complained about why I made so many calls. Are you kidding me? Who wants to spend that much time making calls if you can just do your job as you promised? And again, she promised she would fix it and give me an update next Monday. And YES, as you can guess, another lie. Lies after lies. At this point, I am thankful I choose not to do business with this place as they never keep their promises. Honestly, I don't even know if I can get my money back even though they promise it's not an issue. They are just full of lies. Best of luck if you are trying to get your money back. 2. Worst customer service Araz was the one helping us. We knew nothing about tiles and countertops, but she was indifferent and not helpful, even had an attitude towards us. She seemed annoyed by our questions. I was confused. Maybe because we were not a big business. And I can confirm to one of the comments here, we only need 288 sqft of tiles and she quoted us for 388 sqft. Maybe it's a typo... or actually not. Who knows. 3. Very pricey Although they said they had best prices, that's not true. You can easily find something cheaper for the same quality. Don't get fooled. I would give this place zero star if I could. read more

Update: After seeing this review, Superior Tile did try to work with me to try and address Issue #1 below. We were actually very close to getting Issue #1 resolved and I give them credit for trying to remedy the situation. However, Rachel, the Superior Tile manager, said the only way I would get my refund back is if I took down any traces of this review existing at all. It felt like she was trying to buy my silence with money. I didn't appreciate the attempt to manipulate how the store is perceived as I feel withholding this info from future consumers is not honest. At this point, even my own renovation company said they're going to cut ties with Superior Tiles due to their shoddy customer service. 1) Discrepancy in order requested and invoice: My contractor asked Araz at Superior Tile to put in an order for 1,200 sq ft flooring that included extra/leftover flooring; Araz puts in an order for almost 1,400; which led me to have 7 boxes of extra flooring, 6 of which were unopened and unused 2) Lackluster customer service: I returned to Superior Tile to finish placing an order, and Araz helped me for 5 minutes, before leaving me to help another customer and never came back to help me. I left the store with no decision made and feeling completely lost and unguided 3) Purchase at your own risk: This is an aggregator of different brands versus if you go to the source, so they're going to upcharge everything. For example, if you go to West Hollywood Emser Tile store, the prices will be cheaper and the customer service is A+ because it's the actual retail brand showroom 4) This store lives in the stone age: if you ask to pay via online website payment, they make you pay an additional cost to process the online payment (huh? It's 2021) read more

Superior Tile - 6 extra boxes of flooring- completely unnecessary and wasting customer's money - Building Supplies Near Me - North Hollywood, California

I love Superior Tile because there are many different tiles in many different styles. There are a high variety of designs and colors which is what makes them stand out compared to the other stores. Araz was a big help, she helped us pick the right tile that would make our home unique and stand out. We will come back here very shorty since Ihave started our next project; and I chose them again because they make everything easy, take care of anything, and there are no troubles or difficulties in the work they do. All we had to do was pick the tile we liked. read more

Superior Tile - Building Supplies Near Me - North Hollywood, California

Yasser was so incredibly patient and helpful. He went out of his way to get me the samples, pricing and lead times I needed without hesitation. I will definitely be a regular customer of his.....Love the selection at Superior Tile! read more

We had such a great experience here with Yassir as our sales rep. Not only did he help us with design ideas - he really embraced our style and pushed us to look further - and he was easy to reach for samples and orders. He also was so wonderful with our 3 littles, making it so much less stressful to bring them with us!! (And we ere there a lot...) The selection was full of modern and classic options and we were able to get samples ordered quickly if they didn't have a display option available in store. I highly recommend Superior Tile - and make sure to ask for Yassir, he's the best! read more

They close at 5pm everyday - allegedly - not 6pm as they have advertised everywhere. I arrived today, Wednesday, at 5:15pm and the employee said he couldn't help me because the store is closed at 5pm. When I told them the store signage, yelp, Apple Maps, and google all say they're open until 6pm, he told me it's not his problem. Bizarre. read more

Superior Tile - I came on a Weds at 5:15. They said they close at 5pm everyday even though their signage, yelp, google, and Apple says they close at 6pm. - Building Supplies Near Me - North Hollywood, California

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We went to Superior Tile at the insistence of our project manager who assured us that he gets a discount here that would save us money. He most likely gets a kickback, because we didn't notice any substantial discount compared to other tile stores we've patronized. For such a large showroom, their selection isn't impressive. The salesman was a bit condescending, scoffing at design ideas I expressed (traditional designs taken from photos in various reputable sources). Sales 101: Condescension does not create sales & promote business. If you disagree with the customer, employ tactful methods to support your case. The salesman was communicative & efficient; however, there are much better tile stores with much better customer service that deserve your business. read more

Superior tile, and specifically Araz, were suggested to us by our contractor to purchase tiles for our total remodel. Araz was amazing during the whole process. From the first meeting she walked us through the showroom and suggested different tiles and materials for each area. She has an amazing eye for the design and is very up to date with what is more trendy and what will look better in each room. She helped us pick tiles for our fireplace, 2 bathrooms, and kitchen backsplash, and we havent got anything but compliments. I have already recommended her to 2 of my friends who are thinking of remodeling. read more

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I want to shout out LUCA. He helped me and he was so awesome. His vibe is perfect. Friendly and helpful but not overbearing. He gives you space to do your thing but is always sure to be within reach for when you need him. He listens more than he speaks so he was able to guide me immediately. I really enjoyed my interaction here and that's saying a whole lot given the typical customer service experience these days. Shout out to Superior Tile on hiring him. read more

Everyone at Superior is so helpful and knowledgable, but my big shout-out goes to Araz. As a designer working mainly in kitchen and bathroom remodels, I need access to a LOT of tile and countertop selections. Not only does Superior have one of the best (if not THE best) showrooms in LA, but Araz is always so thoughtful in her responses and helps me curate the most stunning looks. At this point in my career, I hardly consider going anywhere other than Araz at Superior - she's nothing short of amazing. That said, I have also worked with Joey and Jordan and they're both incredible and helpful too! If you work with any of these 3 you are in good hands. And Kim at the front desk is super helpful too! read more

Superior Tile - Building Supplies Near Me - North Hollywood, California

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Best tile store, super helpful with ideas for our home . Great prices and very professional, highly recommended superior tile for your future project , impeccable selection of tiles . Thank you Araz for all your knowledge , assistance , she really knows her stuff , super patient ! We will def be back for future projects. read more

I am so grateful that I heard about Superior Tile,They were amazing from the first day I walked in to pick up my order the door all the way through when the guy (Victor) helped me load the material. He was extremely helpful, my husband was really pleased with his customer services. Again Thank you for everything!!! Will definitely recommend to family and friends. read more

I can't say enough wonderful things about Superior. They were exactly what I was looking for. They have a huge showroom with everything that I needed for my house- from countertops, to flooring and bathroom tiles. It was literally a one stop shop for me and their customer service is absolutely incredible. I had a young lady named Estee who helped me from the minute I walked in with such understanding and patience. I think I've spent over 40 hours coming in and out throughout the month and she spent every moment with me without pressuring me to make any decisions and made sure I took my time to do so. I truly highly recommend them they really do make your dreams come to reality! read more

Superior Tile - Bathroom Tiles - Building Supplies Near Me - North Hollywood, California

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This place lives up to its name. Go there and ask for Joey. He was SO helpful, truly above and beyond, making the stressful process of home renovation a bit easier. His service was far more attentive and detailed than any other tile/flooring place I visited (I went to at least five). He spent hours with me over multiple days, explaining different kinds of material and looks. This will be the first place I go back to if I do another project! read more

Love that all the staff are wearing masks and following protocol. The staff are very nice and helpful. The store has so many options and varies and any kind you are looking for thet have. I loved shopping here. They have so many nice things. Great place. Definatley recommend. read more

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If you're looking for the used car salesman vibe then this is the place for you. No pricing listed anywhere and the sales people try to inflate their prices. Who charges a gas surcharge fee to pick up an item from their warehouse?? Overall a poor experience. read more

If we can provide ZERO stars we would mostly for the Manager, Rachel ( if thats even her name since they were cagey about sharing it) that provided a terrible customer service experience. It's also unethical business practice to verbally tell customers one thing about their return policy and completely disregarding their word. In reading several reviews, Superior tile and Rachel seems to have a consistent reputation about poor customer service so not sure why she is still in a position to make these calls. The experience started positive where Jordan was extremely knowledgable and helpful with recommending tile selections. After multiple visits, we've bought edge frames for our bathroom tiles from Mario. We've hesitated with this decision after we were told the restocking fee is 30%. We try to avoid purchases with limited flexibility with returns. I've trusted their judgement after they advised with the recommended size. We've found out afterwards that the edge tile size was incorrect and asked for flexibility with the restocking fee. Not only did they refuse to work with us on the 30% restocking fee, Mario stated that the Manager, Rachel will not refund ANY amount, citing that wasn't their return policy written on the receipt and they will only allow a full credit. We've asked to speak to Rachel several times, mentioning that we want the store to take accountability for expressing we were able to return these items. To our surprise, we were told Rachel was too busy to speak to us within the full week of going back and forth. We definitely won't be back and caution customers to be careful when working with a business that doesn't stand by their word. There are a handful of other tile and bathroom accessory retailers nearby that are more trustworthy. Read the rest of the reviews! read more

Great showroom. Totally recommend you to visit there if you are shopping for tile or stone. The reps are very helpful. The selection is huge

I will never do business with this company, nor with the company Treeum they did not provide professional advice in regards to what would be the best options for a bathroom remodel ie bathroom tile, floor tile, this has been the worst remodel experience of my life. read more

I ordered 2 pieces of pool tile from Mario and he has been giving me the run around for payment and pick up. He says he will text, but never does or call or never does. He seems to always have an excuse read more

If I could give this place six stars I would! Araz was so incredibly helpful and patient with us throughout the entire process. From helping us shop around the store as we tested out our crazy design ideas to helping us buy additional materials when needed to responding to small questions, she was just the best. While our bathrooms are not 100% done yet, I couldn't resist posting the photos of our tile work because the design and quality of the materials from superior tile are just so darn good! We were able to find really quirky tiles that will make our bathrooms look beautiful for years. read more

Superior Tile - Shower tub combo - Building Supplies Near Me - North Hollywood, California

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Superior Tile is an amazing show room. We purchased our bathroom kitchen fixtures, tile and sinks. They sell vanities too. The one I wanted was available but Araz was quick with the information and immediately gave me other options. I went online to see if my original pick was available some where else. It was available but it cost $400.00 more then the price at Superior Tile. We worked with Araz. Wonderful person, extremely knowledgeable, quick the answers to questions about availability. A huge selection of tile, fixtures, countertops and flooring. A one stop showroom. Thank you Araz Julia Can't wait for a finished home so I can add photos read more

I went into Superior Tile to look for tile and countertops for my kitchen remodel. They have a HUGE selection and I was a bit overwhelmed. Luckily Mario came to my rescue and helped me narrow down my choices by asking all the right questions. He was a huge help from beginning to end. Any remodel no matter how big or small can be stressful, Thanks Superior tile for your help getting me through the design phase. Installation next!. read more

Unbelievable after so many business I just got from Noy the sales person that I need talk to the manager to get my $668.44 back needless to say that I wonder my money back from a tile that took so long to get that I had to get from Floor and Decor. If you believe that you are a customer there think twice. They will treat you like nobody in a heard bit and get in writing everything they said because the moment that something happened they said that you didn't understand that you should had know even if they don said. So tomorrow I'm getting the tile that I don't need anymore. What a s read more

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Just make sure they have the tile you WANT in stock! and also compare their prices to others, we found the same tile cheaper at other tile stores. I recommend MTD Kitchen instead! Also, beware of the 35% restocking Fee and no refund only store credit! read more

Our experience working with Jordan at Superior Tile was the highlight of our bathroom renovation. I have strong opinions and usually don't like to be "helped" picking things out. Jordan gave me lots of time to look around without throwing around a bunch of opinions and suggestions. When I was ready for some input he understood my aesthetic and was able to give great advice and show me exactly the type of materials I was looking for. He called the tile manufacturers to check on availability and as able to get us what we wanted within a week of ordering. We couldn't be more grateful. read more

Big store from the outside... no parking on the busy street, but there's limited parking in the back... a few spots blocked by their forklift. Nice selection of tiles... porcelain, real stone, accent borders, etc. they even have faucets, shower heads, sinks, wood flooring, etc. Prices vary so much...$5 square foot to $40 a square foot... could be more, but we didn't look at all the prices. They didn't have anything we wanted, unfortunately. The young lady who helped us was nice and she tried to find us a tile that was close... but not close enough. read more

Superior Tile - Lots of tile - Building Supplies Near Me - North Hollywood, California