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    Superior Tile

    3.8 (144 reviews)
    Closed 11:00 am - 5:00 pm

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    Large shower tiling
    J T.

    I've been using SuperiorTile since 2015, exclusively with their rep Araz who is one of the most knowledgeable tile and finish supervisors I've met. (I'm sure the other reps are stellar, I just have only worked with her.) I'm a licensed General Contractor of a company that focuses on kitchens and bathrooms, so I very much care about to whom I bring my clients, both for outstanding service and design advice. They've always treated me and my clients with care. They've never once pressured any of my clients to make a big decision on the spot and don't push to order everything needlessly at once. To date, I've not once had a customer feel their finishes were the wrong choice; only that they're more beautiful fully installed in their kitchens or bathroom. I often use the SuperiorTile website to show what's out there -- they have a nice feature in an area called "get inspired" where you can point and click to locate the various items you need in stock per the photo. Much more efficient than building a Pinterest and wondering why you can't actually find the finishes you admire. Yes, like any other commodity, you can find stores cheaper down the street... or cheaper knockoff versions of the caliber Superior offers to be found... Whatever you might(!) save from going to 3-5 shops to get what you need, you save in time and good advice from reps who work clients that appreciate aesthetic. Pro tip: Superior is one of the LARGEST showrooms in the Valley! I'm not sure if it's appreciated just how many options they have on their floor. If you go in without scheduling an appointment with a rep, you may feel slightly overwhelmed. These reps are very busy and have to deal with many moving parts-- so my recommendation is don't walk in to the shop without an appointment. Call ahead. Book an appointment; the best reps are often 3-5 days booked out. Attached are just a few assortments of kitchen or bathroom combinations I've selected with Araz and my clients together. Hope they inspire you to dream big too!

    I love Superior Tile because there are many different tiles in many different styles. There are a high variety of designs and colors which is what makes them stand out compared to the other stores. Araz was a big help, she helped us pick the right tile that would make our home unique and stand out. We will come back here very shorty since Ihave started our next project; and I chose them again because they make everything easy, take care of anything, and there are no troubles or difficulties in the work they do. All we had to do was pick the tile we liked.

    6 extra boxes of flooring- completely unnecessary and wasting customer's money
    E Z.

    Update: After seeing this review, Superior Tile did try to work with me to try and address Issue #1 below. We were actually very close to getting Issue #1 resolved and I give them credit for trying to remedy the situation. However, Rachel, the Superior Tile manager, said the only way I would get my refund back is if I took down any traces of this review existing at all. It felt like she was trying to buy my silence with money. I didn't appreciate the attempt to manipulate how the store is perceived as I feel withholding this info from future consumers is not honest. At this point, even my own renovation company said they're going to cut ties with Superior Tiles due to their shoddy customer service. 1) Discrepancy in order requested and invoice: My contractor asked Araz at Superior Tile to put in an order for 1,200 sq ft flooring that included extra/leftover flooring; Araz puts in an order for almost 1,400; which led me to have 7 boxes of extra flooring, 6 of which were unopened and unused 2) Lackluster customer service: I returned to Superior Tile to finish placing an order, and Araz helped me for 5 minutes, before leaving me to help another customer and never came back to help me. I left the store with no decision made and feeling completely lost and unguided 3) Purchase at your own risk: This is an aggregator of different brands versus if you go to the source, so they're going to upcharge everything. For example, if you go to West Hollywood Emser Tile store, the prices will be cheaper and the customer service is A+ because it's the actual retail brand showroom 4) This store lives in the stone age: if you ask to pay via online website payment, they make you pay an additional cost to process the online payment (huh? It's 2021)

    I came on a Weds at 5:15. They said they close at 5pm everyday even though their signage, yelp, google, and Apple says they close at 6pm.

    They close at 5pm everyday - allegedly - not 6pm as they have advertised everywhere. I arrived today, Wednesday, at 5:15pm and the employee said he couldn't help me because the store is closed at 5pm. When I told them the store signage, yelp, Apple Maps, and google all say they're open until 6pm, he told me it's not his problem. Bizarre.

    Ghazal A.

    Superior tile, and specifically Araz, were suggested to us by our contractor to purchase tiles for our total remodel. Araz was amazing during the whole process. From the first meeting she walked us through the showroom and suggested different tiles and materials for each area. She has an amazing eye for the design and is very up to date with what is more trendy and what will look better in each room. She helped us pick tiles for our fireplace, 2 bathrooms, and kitchen backsplash, and we havent got anything but compliments. I have already recommended her to 2 of my friends who are thinking of remodeling.

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    Great showroom. Totally recommend you to visit there if you are shopping for tile or stone. The reps are very helpful. The selection is huge

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    Page 1 of 4

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    Review Highlights - Superior Tile

    Joey was extremely helpful, knowledgeable, and resourceful in identifying product options that meet our needs.

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