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    Lowe's Home Improvement

    Lowe's Home Improvement

    (564 reviews)

    $$

    Northridge

    Went in to return something and it was so smooth and easy! Cashier was very friendly and made the…read moreexperience great! Great prices and variety of selection for the item I had needed!

    Buyer beware if you purchase a BBQ here…read more I purchased a Charbroil Commercial Series Grill and Griddle Combo where Lowe's will put it together and deliver to your home for free because the purchase price was greater than $400. Sounds good so far. They deliver my grill and the griddle has some kind of industrial grease on it. Please note that this is not part of seasoning the griddle as Lowe's does not preseason griddles before delivering. The delivery guys agree that this is strange and they take it back and arrange for another one to be delivered. The second grill and griddle show up with the exact same problem so I send it back again. I get a call from Lowe's asking for clarification on why I keep sending back the grills so I tell them and the rep says she will make a note in the system to make sure when they are putting the grill together that this problem does not happen a third time. Get a call a few days later that it must be a manufacturer's defect as all the the griddles have this exact same problem. Please note that as of a month later Lowe's still has this same BBQ on the floor for sale. I now have to completely cancel the order and get a refund but as multiple departments are involved I keep getting referred to someone else as the person to help me but that person keeps referring me back to the first person. After spending multiple days waiting for the delivery and time on the phone with them I have spend the better part of a day and I still don't have a BBQ. You would think that after all this someone at Lowe's management would call me and try to offer me a good deal on another BBQ but I have never heard anything from them.

    The Home Depot

    The Home Depot

    (378 reviews)

    $$

    Woodland Hills

    To Home Depot management! I will keep posting this guy…read moreFranco, who always helps me out with my tools and other purchases until you guys promote him! OR I find him a job with another big box construction retailer. Franco is one of those who knows the store like a palm of his hand, always smiles and always can help you when the person like me who doesn't know what he's doing. ---- If you don't get him promoted within the next month if I come back next time and if he's not marked by no means for his great customer service, I will take his résumé and take it across the street myself

    My first time at this Home Depot and I was unsatisfied at first, then became satisfied. This is…read morebecause the service in the beginning was not so great!! One guy we met was kind of rude and another associate kept telling us the wrong aisle for Carpet tape. However, we ran into Judd and he was phenomenal!!! No lie he helped my mom and I with all the needs. He took up for the other employees and made the process smooth and pleasant. He had a good demeanor and sense of humor. Sucks he's retiring soon, because this location needs someone like him. Also, they were fully stocked with many selections and great deals!!! They had everything we needed, even good prices for bleach and detergent! Very nice location in Woodland Hills and plenty of parking!! This is not my fav Home Depot in the valley. It's lowkey and not too crazy packed! -Marshay D.

    The Home Depot - Physically pull out the outdoor 240V fuse block next to the condenser

    The Home Depot

    (456 reviews)

    $$

    Van Nuys

    Recently rented a pickup truck from here and had a decent experience. Service was fast and…read morefriendly. The truck was pretty stinky though! Not dirty, just smelly haha. They did tell me that the engine light was on because the gas cap had an issue, but I was in a rush and just hoped for the best! I also realized once I went to use the flatbed that the ramp was missing. If I had really needed it, I would have been in a pickle! Luckily I wasn't moving anything too heavy. I got a change to peek at the other tools you can rent there and it's endless! Definitely good to know how the process works and how easy it is to get gear here. I am usually able to find what I need here, and they have a nice garden section. Patio stuff is on sale right now! The deals can be pretty good, so take a peep at the off season items when you're there. Staff is always nice and helpful!

    If you need even the smallest amount of help or advice, avoid this Home Depot location…read more There are virtually no associates available in their departments. Nobody. I even have a video showing how empty the aisles were. It took me over 15 minutes just to find someone. The employee I finally found was named Jet. Honestly, I would have been better off not finding anyone at all. When I asked a question about a product, he laughed and told me to "just read the instructions." I explained that the answer wasn't in the instructions and that I had already searched YouTube without success. Instead of trying to help, he continued laughing and making jokes. I told him that this wasn't funny to me, that my project had come to a complete stop, and that I urgently needed to speak with someone knowledgeable. He said he was the only person working in that department that day and continued laughing. The only bright spot was the Customer Service team. The women at the Customer Service desk helped resolve my issue in less than 30 seconds. They were professional, helpful, and actually cared. The manager wasn't much help either. When I filed a complaint, he simply said he would "talk to Jet and look into it." Based on the interaction, it felt more like he was protecting a friend than taking a customer complaint seriously. Very disappointing experience.

    Builders FirstSource - buildingsupplies - Updated October 2026

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