I always come to this Lowe's because it's convenient. However, I never really get exceptional service here. They just tell you where to go and look on your own. This is why I had to do a return because I really didn't have enough help and the item the person told me to get was too big. They do have a huge selection with quality, but they are very expensive in my opinion. I do like how they run the return line because it goes quick. Just note that you do need your receipt though!! It's plenty of parking here! read more

Lowe's Home Improvement - Outside - Hardware Stores Near Me - Northridge, California

Buyer beware if you purchase a BBQ here. I purchased a Charbroil Commercial Series Grill and Griddle Combo where Lowe's will put it together and deliver to your home for free because the purchase price was greater than $400. Sounds good so far. They deliver my grill and the griddle has some kind of industrial grease on it. Please note that this is not part of seasoning the griddle as Lowe's does not preseason griddles before delivering. The delivery guys agree that this is strange and they take it back and arrange for another one to be delivered. The second grill and griddle show up with the exact same problem so I send it back again. I get a call from Lowe's asking for clarification on why I keep sending back the grills so I tell them and the rep says she will make a note in the system to make sure when they are putting the grill together that this problem does not happen a third time. Get a call a few days later that it must be a manufacturer's defect as all the the griddles have this exact same problem. Please note that as of a month later Lowe's still has this same BBQ on the floor for sale. I now have to completely cancel the order and get a refund but as multiple departments are involved I keep getting referred to someone else as the person to help me but that person keeps referring me back to the first person. After spending multiple days waiting for the delivery and time on the phone with them I have spend the better part of a day and I still don't have a BBQ. You would think that after all this someone at Lowe's management would call me and try to offer me a good deal on another BBQ but I have never heard anything from them. read more

Lowe's Home Improvement - How does Lowe's think it is okay to assemble at their facility and send it out like this? - Hardware Stores Near Me - Northridge, California

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I cannot stress enough how disappointed I am with the service I received from Ricardo in the Appliance Department regarding my refrigerator purchase. From the very beginning of the transaction until the very end, Ricardo had a poor attitude. He was dismissive, unhelpful, and showed very little concern for providing good customer service. On top of that, he entered the wrong area code for my phone number. That simple mistake resulted in me not receiving important delivery communications and caused an incredible amount of unnecessary frustration and wasted time. I spent 45 minutes on hold, only to have the call disconnected. I then drove to the store, where I was assured that my refrigerator would be delivered that same day. Later, after spending another 45 minutes on hold and then an additional 50 minutes on another call, I was finally told that delivery could not happen until the following day. Wanting to give the store an opportunity to address the situation, I called and asked to speak with the Store Manager, Jeff. The store operator told me to hold and assured me that Jeff would be with me shortly. I remained on hold for 38 minutes, only to have the line go dead. Once again, my time was completely disregarded. I returned to the store to try to resolve the issue and spoke with Manager Clarissa. Unfortunately, rather than helping, she was unprofessional, rude, dismissive, and arrogant. Instead of taking ownership of the situation or offering a reasonable solution, I was treated as though my time and concerns did not matter. After all the wasted time, repeated phone calls, multiple trips to the store, and the complete lack of customer service, I had no choice but to cancel my order and purchase my refrigerator from another company. This was one of the most frustrating retail experiences I have ever had. Ricardo's poor attitude and carelessness, combined with Manager Clarissa's unprofessional, rude, and dismissive behavior, turned what should have been a simple appliance purchase into an exhausting and unacceptable ordeal. Equally disappointing was my inability to even reach Store Manager Jeff after being left on hold for 38 minutes before the call was disconnected. I will do my best to avoid purchasing anything from Lowe's in the future, and I certainly cannot recommend your appliance department based on my experience. I sincerely hope Lowe's addresses the conduct of Ricardo and Manager Clarissa so that other customers are not subjected to the same level of poor service. Very, very disappointing. read more

Overweight lumber associates can't help Girls at pro desk have to google product knowledge Overall all associates are dumb and slow read more

This is who they use for appliance warranty. I've never seen a company with worse reviews. read more

Lowe's Home Improvement - Appliance warranty - Hardware Stores Near Me - Northridge, California

This used to be the best location. Things have changed. Less employees, less help, less friendliness and overall I guess I wish for the old American hospitality and friendliness to come back. This was an All American store. The self check outs make it so impersonal and I'm not a fan of online shopping. read more

Lots of flowers to choose from here. The garden section is pretty big, but mainly just flowers and plants. They have a huge parking lot with lots of parking. Found a nice blueberry plant here! read more

Large self park parking lot located on the corner of Corbin and Nordhoff St. This location has easy to find items since everything is located at its designed areas. The staff is helpful and friendly. I was just looking for an extension cord and found it. Overall, I will come back to this location. read more

Terrible store with absolutely no customer service. Employees are unavailable, rude, indifferent, and unwilling to help you find anything. I would never shop at this Lowe's again. read more

Stopped by with my dog while we kill time before her training class and so she's doing errands with me. We came to the garden center so we can get some larger pots for my tomato plants. I love that I was able to bring her into the garden center and do some training with her in the aisles around all the noise of the carts and the tingling of the wind chimes. There were so many people and everyone was friendly including staff. I found some pots that will work for my tomato plants and then I got in line, there were only 2 people ahead of me but it took forever for them to get rung up and the line was getting very long behind me. Everyone was sighing including my dog but it was a good practice in patience for my dog. When I finally paid it went fast for me to be rung up so I'm not sure why it was so slow before me. Overall a very good experience. All the plants look really nice and healthy here as well I would come again for more plants if I'm in the area! read more

Lowe's Home Improvement - My dog helping me choose pots for the tomato plants - Hardware Stores Near Me - Northridge, California

Lowes is a good Home Improvement store. Today I came in to get some herbs and pepper plants. Besides tomatoes, they had a small selection. Unfortunately, I had to go to the other spot (HD) which had a very large selection, and I was able to get what I was looking for. read more

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Worst Experience at Lowe's - Misleading and Rude Service I bought a drill and impact combo with a 2-year warranty from the Lowe's app for $116.65. The next day my order was canceled without explanation. I went to the store, saw the same item on the shelf, but the app said "not available." The manager was rude, aggressive, and refused to honor the online price -- telling me to pay the full $152.55. Customer service on the phone was careless and even gave false info. Feels like fake advertising and dishonest business. I'm very disappointed with Lowe's and won't shop there again. read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

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Wasn't making any progress on the phone after generating a quote online. Decided to walk into a Lowes location. I received excellent customer service from Valentin. He answered all my questions regarding shipping and items out of stock. He helped me with some options that I was satisfied with. He gave me his contact info if I have any issues in the future. read more

Lowe's Home Improvement - Pro Service Desk - Hardware Stores Near Me - Northridge, California

Lowe's is not an option anymore for me. I'm taking my business to Home Depot where you get things done and your time is valuable. If you want maybe a water or a soda they can handle it go to Lowe's you got something serious you need material. Don't waste your time at Lowe's management can just handle water and soda. read more

Requested help twice after 30 minutes gave up. Terrible customer service. So I went to electrical dept to get ear plugs. After 20 minute wait had to wait for them to open the locked up area where my 6.98 purchase was located. Then they had to escort me to the cashier to make sure I didn't steal the item. read more

Great selections of home improvement stuff. They also have plants, fertilizers and soil and even bouquets of flowers. Also gas great ideas for flooring and wall coverings. Big huge store with a big huge parking lot. Service was fast and staff was friendly. Also have some good finds and value. There's also food trucks outside, yummmmm read more

Lowes was super clean and easy to find what I was looking for. It was also easy to park. However, the number of self checkout only stands near the main entrance, with self checkout being the only obvious way to pay for things was super irritating. I had some items that I needed help with and the area is just grossly under staffed. There were two people each serving a bank of 8 self checkout machines. Both people just running around from customer to customer doing their absolute best in a super difficult situation. Do better Lowe's. Support your staff and staff your stores well. People make the experience a welcoming one. read more

Service lets start there we walked looking for deadbolts. asked one employee where they would be she couldn't tell me and walked away then I found them couldn't find what I was looking for found another employee asked them if they have a deadbolt kit, she points down to an aisle and mumbled door knobs and walked away real fast. Definitely wouldn't recommend this place parking there is a lot if you want to bump door to door with your cars. Environment very stressful. read more

Lowe's Home Improvement - The out side - Hardware Stores Near Me - Northridge, California

Your online pickup for curbside delivery is terrible. I've used it twice, and in both cases, I had to wait over 10 minutes. To make matters worse, no one seemed to know that the order had been ready, so I had to go inside. The system is always blamed for these issues. When you have small children it makes it difficult to get them out the car!! read more

Don't buy appliances from this store, the salespeople make promises the delivery people can't keep My refrigerator died, so I bought a new one from this store, it's the same size as the old one. I remembered the delivery people who delivered the one that died had to remove doors from the frig and my house to get it in the house. I explained that to the salesperson and they told me the delivery people would do everything, including removing and replacing the doors, installing and testing the refrigerator and new icemaker I also ordered. I'm an old Sr. Citizen so I needed to buy it from a place that could because I'm too old to do it myself. I showed the salespeople pictures so they could see the doors and gave them the measurements with and without the doors off the hinges. When the new frig was delivered the delivery people told me they aren't allowed to remove and replace doors, or hook up the water to ice maker even though the old one had an ice maker and all they would have to do is move the line from the old to the new refrigerator. They told me they could leave the new frig in the driveway or take it back. They agreed to wait and put it in the house, if I removed the doors, and I did, which was very painful and dangerous for me to do. I also had to hook the water line up to the new refrigerator, and almost couldn't stand up afterwards because there was nothing to use to help me get up. I was sore as heck the next day. When they left we discovered there were hole covers they forgot to install, like one in the front door where the handle would screw down if it was mounted to open the other way. Lowe's says they don't have or sell them so we will need to call the factory. I don't blame the delivery people; I blame the salespeople who assured me I'd not have a problem. The only thing they told me that was true was that they sold me a refrigerator that would be delivered to my house. If you are too old to do things like hook up the water, don't buy any appliance from Lowe's The delivery people also told me the GE refrigerator I bought was going to need repairs frequently. They said they are not reliable like my old one. I wish I'd talked to them before going to the store. I didn't ask, they volunteered that sad news without prompting. read more

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The absolute worst customer service I have ever experienced. I waited for over an hour, about an hour and a half. Nobody even showed up. Not coming back again!! read more

The entire team is standing around. I've been waiting 30 mins with no sign of any help. I'm standing waiting for someone to help with paint. The only person to help me finally was John They really need to train more on paint. Instead of having people standing around getting paid to say they have no idea. read more

Im a lowes customer for passed 11 years i cant believe after all this years they screwed me over this bad. I did buy a LG washing machine last year from Lows from day 1 started giving me a problem I called lows to change it for me they said I need to call LG ,good luck talk to someone over LG ,it's just back and forth for 11 months I paid 2200 for something it's not working and no one has any answer nor solution for it .I should have stick with home depot read more

I purchased a washer and dryer on Jan. 17 and the machines were supposed to get delivered on February 5 in the morning I was told. I took the day off from work so that I would not miss the delivery. Throughout the day the delivery was changed twice. Received a text message at 10:45am letting me know that they were going to get delivered 12pm-4pm. Then later on I received another text message letting me know that it was getting delayed and will be delivered between 4-7pm. At the end there was no delivery and Peter from Store 1873 called me at 8:19pm letting me know that the delivery was made but there was no one home. There were 3 ppl in the house. Do not make the same mistake I made. Do not buy anything from Loews that needs to be delivered. 0 stars for customer service. read more

The manager that works the front end, very short Hispanic guy goes by the name of Rafael is very rude. I tried to place a phone order because my mom needs work done at her house and he denied helping me. My mother is handicapped, she cannot be out for so long she had the contractor go with her to get the stuff he needs to do the job all so the rude unhelpful manager could deny services. I've placed phone orders many many times at this lowes and never had any issues with the managers that work earlier in the day. Now I'm rushing from Palmdale to Burbank with my 1 year old in the back seat so that I make it before they close at 10. It's currently 9:06pm.... Oh and the short guy is aware that I'm coming from far with my child he was rude and still said "I can't help you." That's all he kept repeating. RUDE RUDE RUDE. read more

They pick up the phone and hung up without even talking. I had an issue with a product I bought but they don't answer the phone.

I asked Michael for help and he did an amazing job! Great and fast effort ! Did it with no hesitation , needs a raise and promotion. Good worker ! We need more like Michael . read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

Service sucks. Spent over $10,000 her in the last 3 months as I remodel my home. I tried to return a drain cover, I did not have a receipt for a $15 drain cover, and they would not give me at least a credit. Just a bad felling left from this experience. Rediculous. read more

Hip hip hooray Lowe's is my go to store. I left my phone in the restroom wile shopping and didn't notice for over a hour. I had a note with my wife's number in the case. Late that night she received a call from them that someone found my phone and that the manager had it in a safe place. The next day I went to retrieve my phone and to my relief there it was. Even had the $20 bill I keep in the phone case. I certainly recommend that you put partners or friend's phone number marked on your phone so if you lose it the honest people who find it have a way to reach you. Thank you Lowe's read more

I just had the most stupid conversation with the "BOSS " of this fine establishment to make a long story short we bought tile from here the tile is not what we paid for and some of the tile is already installed... we got different tile from the website the store display or even the tiles we got are DIFFERENT from EACH OTHER!!! Pic attached This ginious (BOSS) is telling me they are all the same tile's although they look nothing like each other ... This isn't the end I will go back and talk to the store manager on Monday... I will see what he says.... read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

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Great help to find required parts to complete the self kitchen faucet installation. Once you can get a staff, they are quite helpful and knowledgeable at the plumbing section. read more

The customer service in your store is utterly nonexistent. I don't believe you understand the meaning of the word "customer service." You must hire people who can't speak, smile, and make an extra effort to ensure that customers find the right items. It's unfortunate that you have such a large store and could help so many people, but instead, you've turned them away from buying in-store and towards online shopping. Please improve your customer service. Implement a rigorous customer service training program. I've lost my loyalty as a customer, and I'm unlikely to recommend your store to anyone else. read more

The service is just TERRIBLE. We went in to do our closet doors and it was a bad experience from the moment we place the order for measurements to the installation. The selection is limited and they gave the incorrect product and they are refusing to fix the issue. It's better to do it with a professional and pay a little more than deal with the unfortunate customer experience here. read more

Sales staff is extremely nice and helpful. Store selection is great and found some great values read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

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Ordered an outdoor propane barbecue to be delivered the same day. I received an email at 10am telling me the item was ready for delivery. As I'm writing this it's 10:15pm and the item still hasn't arrived. The Lowes I ordered it from had 5 in stock, but for some reason I was told it was shipped from a different Lowes a few miles away. Then I was told it should have arrived between 1:30pm and 2:30pm. Called back to check at 7pm and was told it wasn't picked up until 5pm. Called Lowes again at 9:30pm and explained the situation...the girl hung up on me. I was not rude or insulting, just asking where my delivery was. read more

This location has bad customer service. I was in the appliance department and had a question about a stove and asked a rep if they had a minute but she actually said she was too busy lollll. So then she called over another worker and he just yelled out that the item I was looking for was against the "other wall", pointed in that direction and walked away. I was shocked and started to notice other things in the store like the fact that the section of indoor nursery were full of dried out plants. There was no one at the customer service desk, it felt like pulling teeth in order to get someone to assist. The location in Canoga is friendlier and, from what I remember, had plants that were well taken care of in their indoor and outdoor nursery. read more

From home improvement to gardening, Lowes has it covered. Good customer service. Sales associates are always looking to help you out and gives you ideas as well. Returns aren't difficult as long as you have the receipt and the items you're returning are in mint condition. The do it yourself key machine is cool. Even though it is a little pricey, you get to choose whatever you like and then decide. Bathrooms are clean. Plenty of parking spots but it gets busy at times. read more

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I should have looked at the reviews for this LOWE's! I placed an order on 0672025 for an upright freezer that was supposed to be delivered today. I used my Lowe's card to do the transaction. I was so excited because I was finally going to have an upright freezer in a garage that I cleared junk out of after MANY years! The freezer I wanted was out of stock, at this store; but my sales person assured me that there was another store that had this freezer. Because I like to pay my bills off as soon as possible, I kept checking to see when the charges posted. I figured since the freezer hasn't shipped yet, the card wasn't billed. So, it was due today...and my Lowe's account still said there were no orders to process. So, I called the store and was told by AI that changes were made to my order. The order was canceled. I was like, "No way!" We emptied the old freezer so we could have it ready for disposal by Lowe's and put the food from the old freezer into Ice chests with ice. I hit the 0 to speak to a real person and found out that I should have received a text that the order was canceled since the other store didn't have the freezer I ordered. I never received a text, a call or an email. This was an EPIC fail ! I took a day off for this, I have to get all of the stuff back into the old freezer and then find a new place to order an upright freezer from that won't let me down. I guess my advice is just to order things that you can actually see at the Lowe's you're buying from before you make a purchase. Awful! Awful! Awful! read more

Shoutout to Carol for her customer service! She gave us great advice as we were going to be plant parents! She was handling the cash registers in the gardening section. We were looking for a specific plant but were also in a rush so we came to ask her. She knew exactly where it was and when we came to the register to purchase it, she was still able to be very kind and sweet, remarking that we found the plant we needed! We noticed she had service badges stitched onto her apron and I just want to say it's very well-deserved!! Thank you for the words that made us feel more confident and ready with our purchase. read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

Raffi at Lowe's was amazing. He was working the counter by himself and juggling multiple things at once, yet still remained incredibly friendly, professional, and helpful. He took the time to assist me with my purchase and patiently answered all my questions about signing up for a Lowe's account without ever making me feel rushed. You can really tell when someone does their job wholeheartedly, and Raffi does exactly that..with a big smile too! Experiences like this make such a difference. Thank you Raffi! read more