I always come to this Lowe's because it's convenient. However, I never really get exceptional service here. They just tell you where to go and look on your own. This is why I had to do a return because I really didn't have enough help and the item the person told me to get was too big. They do have a huge selection with quality, but they are very expensive in my opinion. I do like how they run the return line because it goes quick. Just note that you do need your receipt though!! It's plenty of parking here! read more

Lowe's Home Improvement - Outside - Hardware Stores Near Me - Northridge, California

Large self park parking lot located on the corner of Corbin and Nordhoff St. This location has easy to find items since everything is located at its designed areas. The staff is helpful and friendly. I was just looking for an extension cord and found it. Overall, I will come back to this location. read more

Lots of flowers to choose from here. The garden section is pretty big, but mainly just flowers and plants. They have a huge parking lot with lots of parking. Found a nice blueberry plant here! read more

Stopped by with my dog while we kill time before her training class and so she's doing errands with me. We came to the garden center so we can get some larger pots for my tomato plants. I love that I was able to bring her into the garden center and do some training with her in the aisles around all the noise of the carts and the tingling of the wind chimes. There were so many people and everyone was friendly including staff. I found some pots that will work for my tomato plants and then I got in line, there were only 2 people ahead of me but it took forever for them to get rung up and the line was getting very long behind me. Everyone was sighing including my dog but it was a good practice in patience for my dog. When I finally paid it went fast for me to be rung up so I'm not sure why it was so slow before me. Overall a very good experience. All the plants look really nice and healthy here as well I would come again for more plants if I'm in the area! read more

Lowe's Home Improvement - My dog helping me choose pots for the tomato plants - Hardware Stores Near Me - Northridge, California

Lowes is a good Home Improvement store. Today I came in to get some herbs and pepper plants. Besides tomatoes, they had a small selection. Unfortunately, I had to go to the other spot (HD) which had a very large selection, and I was able to get what I was looking for. read more

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Wasn't making any progress on the phone after generating a quote online. Decided to walk into a Lowes location. I received excellent customer service from Valentin. He answered all my questions regarding shipping and items out of stock. He helped me with some options that I was satisfied with. He gave me his contact info if I have any issues in the future. read more

Lowe's Home Improvement - Pro Service Desk - Hardware Stores Near Me - Northridge, California

Worst Experience at Lowe's - Misleading and Rude Service I bought a drill and impact combo with a 2-year warranty from the Lowe's app for $116.65. The next day my order was canceled without explanation. I went to the store, saw the same item on the shelf, but the app said "not available." The manager was rude, aggressive, and refused to honor the online price -- telling me to pay the full $152.55. Customer service on the phone was careless and even gave false info. Feels like fake advertising and dishonest business. I'm very disappointed with Lowe's and won't shop there again. read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

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Hit or miss but this time I think we scored. Staff know their stuff. Lumber yard is stacked. Got a vanity and a microwave, stove as well as fridge. Very friendly. Thank you so much for the deals. read more

Your online pickup for curbside delivery is terrible. I've used it twice, and in both cases, I had to wait over 10 minutes. To make matters worse, no one seemed to know that the order had been ready, so I had to go inside. The system is always blamed for these issues. When you have small children it makes it difficult to get them out the car!! read more

They pick up the phone and hung up without even talking. I had an issue with a product I bought but they don't answer the phone.

Great selections of home improvement stuff. They also have plants, fertilizers and soil and even bouquets of flowers. Also gas great ideas for flooring and wall coverings. Big huge store with a big huge parking lot. Service was fast and staff was friendly. Also have some good finds and value. There's also food trucks outside, yummmmm read more

Service lets start there we walked looking for deadbolts. asked one employee where they would be she couldn't tell me and walked away then I found them couldn't find what I was looking for found another employee asked them if they have a deadbolt kit, she points down to an aisle and mumbled door knobs and walked away real fast. Definitely wouldn't recommend this place parking there is a lot if you want to bump door to door with your cars. Environment very stressful. read more

Lowe's Home Improvement - The out side - Hardware Stores Near Me - Northridge, California

Don't buy appliances from this store, the salespeople make promises the delivery people can't keep My refrigerator died, so I bought a new one from this store, it's the same size as the old one. I remembered the delivery people who delivered the one that died had to remove doors from the frig and my house to get it in the house. I explained that to the salesperson and they told me the delivery people would do everything, including removing and replacing the doors, installing and testing the refrigerator and new icemaker I also ordered. I'm an old Sr. Citizen so I needed to buy it from a place that could because I'm too old to do it myself. I showed the salespeople pictures so they could see the doors and gave them the measurements with and without the doors off the hinges. When the new frig was delivered the delivery people told me they aren't allowed to remove and replace doors, or hook up the water to ice maker even though the old one had an ice maker and all they would have to do is move the line from the old to the new refrigerator. They told me they could leave the new frig in the driveway or take it back. They agreed to wait and put it in the house, if I removed the doors, and I did, which was very painful and dangerous for me to do. I also had to hook the water line up to the new refrigerator, and almost couldn't stand up afterwards because there was nothing to use to help me get up. I was sore as heck the next day. When they left we discovered there were hole covers they forgot to install, like one in the front door where the handle would screw down if it was mounted to open the other way. Lowe's says they don't have or sell them so we will need to call the factory. I don't blame the delivery people; I blame the salespeople who assured me I'd not have a problem. The only thing they told me that was true was that they sold me a refrigerator that would be delivered to my house. If you are too old to do things like hook up the water, don't buy any appliance from Lowe's The delivery people also told me the GE refrigerator I bought was going to need repairs frequently. They said they are not reliable like my old one. I wish I'd talked to them before going to the store. I didn't ask, they volunteered that sad news without prompting. read more

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Lowes was super clean and easy to find what I was looking for. It was also easy to park. However, the number of self checkout only stands near the main entrance, with self checkout being the only obvious way to pay for things was super irritating. I had some items that I needed help with and the area is just grossly under staffed. There were two people each serving a bank of 8 self checkout machines. Both people just running around from customer to customer doing their absolute best in a super difficult situation. Do better Lowe's. Support your staff and staff your stores well. People make the experience a welcoming one. read more

Im a lowes customer for passed 11 years i cant believe after all this years they screwed me over this bad. I did buy a LG washing machine last year from Lows from day 1 started giving me a problem I called lows to change it for me they said I need to call LG ,good luck talk to someone over LG ,it's just back and forth for 11 months I paid 2200 for something it's not working and no one has any answer nor solution for it .I should have stick with home depot read more

I purchased a washer and dryer on Jan. 17 and the machines were supposed to get delivered on February 5 in the morning I was told. I took the day off from work so that I would not miss the delivery. Throughout the day the delivery was changed twice. Received a text message at 10:45am letting me know that they were going to get delivered 12pm-4pm. Then later on I received another text message letting me know that it was getting delayed and will be delivered between 4-7pm. At the end there was no delivery and Peter from Store 1873 called me at 8:19pm letting me know that the delivery was made but there was no one home. There were 3 ppl in the house. Do not make the same mistake I made. Do not buy anything from Loews that needs to be delivered. 0 stars for customer service. read more

Great help to find required parts to complete the self kitchen faucet installation. Once you can get a staff, they are quite helpful and knowledgeable at the plumbing section. read more

Hip hip hooray Lowe's is my go to store. I left my phone in the restroom wile shopping and didn't notice for over a hour. I had a note with my wife's number in the case. Late that night she received a call from them that someone found my phone and that the manager had it in a safe place. The next day I went to retrieve my phone and to my relief there it was. Even had the $20 bill I keep in the phone case. I certainly recommend that you put partners or friend's phone number marked on your phone so if you lose it the honest people who find it have a way to reach you. Thank you Lowe's read more

Service sucks. Spent over $10,000 her in the last 3 months as I remodel my home. I tried to return a drain cover, I did not have a receipt for a $15 drain cover, and they would not give me at least a credit. Just a bad felling left from this experience. Rediculous. read more

I asked Michael for help and he did an amazing job! Great and fast effort ! Did it with no hesitation , needs a raise and promotion. Good worker ! We need more like Michael . read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

Ordered an outdoor propane barbecue to be delivered the same day. I received an email at 10am telling me the item was ready for delivery. As I'm writing this it's 10:15pm and the item still hasn't arrived. The Lowes I ordered it from had 5 in stock, but for some reason I was told it was shipped from a different Lowes a few miles away. Then I was told it should have arrived between 1:30pm and 2:30pm. Called back to check at 7pm and was told it wasn't picked up until 5pm. Called Lowes again at 9:30pm and explained the situation...the girl hung up on me. I was not rude or insulting, just asking where my delivery was. read more

I just had the most stupid conversation with the "BOSS " of this fine establishment to make a long story short we bought tile from here the tile is not what we paid for and some of the tile is already installed... we got different tile from the website the store display or even the tiles we got are DIFFERENT from EACH OTHER!!! Pic attached This ginious (BOSS) is telling me they are all the same tile's although they look nothing like each other ... This isn't the end I will go back and talk to the store manager on Monday... I will see what he says.... read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

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The customer service in your store is utterly nonexistent. I don't believe you understand the meaning of the word "customer service." You must hire people who can't speak, smile, and make an extra effort to ensure that customers find the right items. It's unfortunate that you have such a large store and could help so many people, but instead, you've turned them away from buying in-store and towards online shopping. Please improve your customer service. Implement a rigorous customer service training program. I've lost my loyalty as a customer, and I'm unlikely to recommend your store to anyone else. read more

Customer service sucks . BS answers so you leave them alone . Contractor friends get the discounts so they come back On hands never wrong . They lie so they don't there job read more

The service is just TERRIBLE. We went in to do our closet doors and it was a bad experience from the moment we place the order for measurements to the installation. The selection is limited and they gave the incorrect product and they are refusing to fix the issue. It's better to do it with a professional and pay a little more than deal with the unfortunate customer experience here. read more

Sales staff is extremely nice and helpful. Store selection is great and found some great values read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

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Raffi at Lowe's was amazing. He was working the counter by himself and juggling multiple things at once, yet still remained incredibly friendly, professional, and helpful. He took the time to assist me with my purchase and patiently answered all my questions about signing up for a Lowe's account without ever making me feel rushed. You can really tell when someone does their job wholeheartedly, and Raffi does exactly that..with a big smile too! Experiences like this make such a difference. Thank you Raffi! read more

every time i come to the place i'm attacked by an abusive salesman... so, now i just lie and tell them I'M NOT A HOMEOWNER... and the split immediately. hahahahaha. read more

Lowe's Home Improvement - she COMPLETELY IGNORED me as i was in FULL VIEW for 10 minutes at least. - Hardware Stores Near Me - Northridge, California

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Writing this as I'm walking out of Lowe's Northridge and heading to Home Depot. I was looking for a replacement piece for an rv water hose and had the part in hand. Asked a male operating a fork lift for help in the plumbing section and all he said was "I have nooo idea, my plumbing guy went to lunch and I know nothing about plumbing sorry". Didn't bother to attempt to help me or direct me in any way towards help from any other employee or the correct aisle. I had the part in hand so it was just a matter of helping me find a part that matched. I also observed him giving the same type of answer to another customer in the plumbing department, just kind of a rude I have no idea sorry type of answer. Just really terrible customer service and almost bothered by the customers, not the right attitude for a job at Lowe's read more

This review is only for a customer service very rude and unprofessional. I had a bad experience with a employee named Valentino very bad customer service if your going to be rude and unprofessional you should not be working in customer service read more

I've never experienced three employees who could care LESS about customer service, back-to-back-to-back, than what I was "catered to" during my visit to this miserable location yesterday (Thursday, January 22, 2026). Yesterday, I resolved to NEVER patronize this store again, that's how poorly I was treated. I even tried to call to speak to a manager and was put on an endless wait on the phone. As a matter of fact, the last person was the rudest of the trio, and, get this! He (Luis) was the manager! Extremely rude individual. If ever you want to know what it feels like for "management" -- how this person ever became a "manager", or even forget that, a bona fide employee even!, is 100% puzzling to me. ZERO people skills. ZERO concern to patiently listen when a customer is voicing a concern. ZERO tactfulness. He up-&-left me as though he was an unrefined hoodlum with ZERO upbringing. "Manager"? No chance by any stretch of the word. Even the manager overseeing the cashiers (her name: Naidelyn) agreed with me as he rudely stormed away while I was still trying to speak to him, that the way he'd treated me was uncalled for, and this, while I acknowledged to her that she probably would side with him by default of being his associate, and not with me. She still agreed that his behavior was rude and unprofessional. I have news for you, LOWE'S. Perk up your ears. I've seen this happen a few times in my life. Whenever "management" does nothing to bring up the quality of customer service and customer care, that company has gone downhill and even I've seen them eventually filing for bankruptcy. If you have ears, then hear now and make a positive change, lest you likewise go by the waysides as so many giant organizations have done before you. read more

I should have looked at the reviews for this LOWE's! I placed an order on 0672025 for an upright freezer that was supposed to be delivered today. I used my Lowe's card to do the transaction. I was so excited because I was finally going to have an upright freezer in a garage that I cleared junk out of after MANY years! The freezer I wanted was out of stock, at this store; but my sales person assured me that there was another store that had this freezer. Because I like to pay my bills off as soon as possible, I kept checking to see when the charges posted. I figured since the freezer hasn't shipped yet, the card wasn't billed. So, it was due today...and my Lowe's account still said there were no orders to process. So, I called the store and was told by AI that changes were made to my order. The order was canceled. I was like, "No way!" We emptied the old freezer so we could have it ready for disposal by Lowe's and put the food from the old freezer into Ice chests with ice. I hit the 0 to speak to a real person and found out that I should have received a text that the order was canceled since the other store didn't have the freezer I ordered. I never received a text, a call or an email. This was an EPIC fail ! I took a day off for this, I have to get all of the stuff back into the old freezer and then find a new place to order an upright freezer from that won't let me down. I guess my advice is just to order things that you can actually see at the Lowe's you're buying from before you make a purchase. Awful! Awful! Awful! read more

This location has bad customer service. I was in the appliance department and had a question about a stove and asked a rep if they had a minute but she actually said she was too busy lollll. So then she called over another worker and he just yelled out that the item I was looking for was against the "other wall", pointed in that direction and walked away. I was shocked and started to notice other things in the store like the fact that the section of indoor nursery were full of dried out plants. There was no one at the customer service desk, it felt like pulling teeth in order to get someone to assist. The location in Canoga is friendlier and, from what I remember, had plants that were well taken care of in their indoor and outdoor nursery. read more

From home improvement to gardening, Lowes has it covered. Good customer service. Sales associates are always looking to help you out and gives you ideas as well. Returns aren't difficult as long as you have the receipt and the items you're returning are in mint condition. The do it yourself key machine is cool. Even though it is a little pricey, you get to choose whatever you like and then decide. Bathrooms are clean. Plenty of parking spots but it gets busy at times. read more

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Shoutout to Carol for her customer service! She gave us great advice as we were going to be plant parents! She was handling the cash registers in the gardening section. We were looking for a specific plant but were also in a rush so we came to ask her. She knew exactly where it was and when we came to the register to purchase it, she was still able to be very kind and sweet, remarking that we found the plant we needed! We noticed she had service badges stitched onto her apron and I just want to say it's very well-deserved!! Thank you for the words that made us feel more confident and ready with our purchase. read more

Lowe's Home Improvement - Hardware Stores Near Me - Northridge, California

Everyone knows what's up with Lowe's. Some friendly staff and all the tools you need to get for the job. Any bad reviews would be for customer service but we are here to get stuff for the job not to feel good about our experience. read more

Very poor and lazy staff I had the worst experience with the store they don't value their customers and they don't care about customers so many excuses and lies to customers you don't find what you need and they send you to different stores and when you buy wood and you need to cut either the machine is broken or the person who suppose to cut it left already I'm sick and tired of this store and nothing can improve it if you have a bad management read more

I love coming to this Lowe's. Clarissa and Pedro are always very helpful with Online Orders/customer service.

I contracted with Lowe's to replace a 35sr tile in my bathroom and the plumbing company that reset the toilet stated leaking water underneath and calling Lowe's I was told nothing could be done for 3 days wait. The other room floors were getting wet and needed to get an emergency plumber. I want help from there service department but there email will not accept me mail. Please when shopping at Lowe's there home service are horrible. Please think about using other home improvement centers. read more

I have been to Lowe's a couple of times. Each time I go, it's hard to find someone to assist me. They are on break or going home for the day. However, today while looking for some bubble to cover a table, I contacted Daniel who sold me some blinds and a refrigerator a couple of years ago. He was on his way home, but he stopped, and assisted me as needed. He is always helpful with great suggestions and he makes sure he applies the deals to whatever special sale they have. It's very clean inside and they have plenty of parking. read more

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