We hired this team for a major structural renovation--adding a loft in our high-ceiling living…read moreroom, building a wet bar underneath it, and replacing our kitchen's back door and window with a beautiful bifold door. (Note: The furniture bar cabinets and library were added later on and were not part of this contractor's project). From start to finish, the entire team was extremely professional, dedicated, and highly skilled. On the very first day we met, Nir helped design a 3D view of the project that perfectly captured exactly what we had envisioned. Throughout the build, we had a weekly walkthrough with Nir to check if we had any questions or concerns, which kept communication incredibly clear. Elba was also an excellent project coordinator who was always available to answer our questions and keep everything on track daily. The construction crew themselves were clearly very experienced and knowledgeable; they followed our approved plans meticulously and were happy to accommodate extra requests along the way. You can truly gauge the quality of their work by the fact that every single city inspector visit passed on the first try--nothing ever had to be rescheduled or redone because everything was built perfectly to plan. Additionally, all of the finishes--from the drywalling to the trim work and paint--were done with high-quality materials and top-tier craftsmanship. Overall, it was a great experience, and we highly recommend them!

Garnet: This is the second renovation I have done with…read morePreferred Builders and I am so very happy! I was first referred to Preferred Builders by my tax preparer, Happily, my first repair/remodel turned out wonderfully so I immediately started a remodel on my own home. Scope of work: remove all the carpeting in the house and install laminate plank flooring in those areas. The travertine flooring in the entry, kitchen and hallway had large craters which collected dirt and water residue after washing. I had the floor steamed, the craters filled and the whole floor resealed. I had a gasline installed in the kitchen and a new gas oven installed. I also had a complete bathroom remodel which included removing a huge jacuzzi tub and installing an elegant and safe walk in shower. For the bathroom Nir listened to my concerns and needs and then gave me two 3-D renderings of my options. Elba was fabulous and fast with permits, a purchase list and provided weekly job schedules and updates. I have now completed this remodel and I can't be happier. My Preferred Builders team was pure gold! I highly recommend Nir, Elba and Orel, the Foreman. Orel was caring and his experience was invaluable, Roman, (drywall, moldings, paint, flooring) Carlo (beautiful tile work) and Abnir were all professional, caring and kind. My remodel was reasonable and fast. I definitely recommend Preferred and I already have.

Excellent service from Russ. He knew exactly how to help out my picky mother. There's a huge…read moreselection for your household needs.

I went in, and I sat down with a sales associate who helped me put my order together. I've spent…read moreright around 11K for sinks and faucets for 8 bathrooms, and I must say that the rep was very nice and very helpful and very knowledgeable, he did is part the best way Possible, but here is my problem with this place: they don't stock up anything, everything gets shipped from different locations so I started receiving at home bits and pieces of my orders over the next couple of weeks. The product did not arrive in retail packaging so it was really tough to know which was what. I had to take everything back to the showroom and my rep set down and wrote on each and every single piece what it was. Turned out that I've ended up ordering a few things wrong and needed to return them...Now, returning items is even a bigger headache..,you have to get a shipping label from them and start shipping different things back to their different locations. That was not acceptable to me so I returned the product back to the showroom and ask my rep to take care of the returns for me. It took over 3 weeks for me to receive the refunds which was pretty upsetting. In the meantime, I've checked with a different national distributor the prices on everything I've purchased and it turned out that I've paid about $2000 too much in comparison to what it would have cost me had I've purchased the same product from them. Needless to say: Very bad system, extremely over priced, and I will not be buying here again.

just want to say Dani Walker was so helpful and made what could have been a stressful decision so…read moreeasy. She was incredibly knowledgeable, patient, and genuinely took the time to help us find the perfect faucet for our kitchen! She answered all of our questions without ever making us feel rushed, and her friendly, professional attitude made the entire experience enjoyable. It's rare to find customer service like this these days. Thank you, Dani , for going above and beyond. I highly recommend asking for her if you visit Pacific Sales!

After driving all over LA to various stores big and small, I want to state how truly grateful I am…read morefor the outstanding customer service and attention to details and my needs that I received from Dani Walker, kitchen and bath specialist, and Maleia Alejandre, appliance specialist. Purchasing an entire suite of new appliances, sinks, faucets and hardware is a stressful and daunting task. Both of these knowledgable ladies worked with me through in person meetings as well as via email to ensure my products met my design needs and construction specifications. And yes, hard copies were provided for me to pass along to the trades people doing the work. Delightful may seen to be an odd word for such an experience but I felt heard and all of my questions and concerns were professionally handled in a timely - often expedited - manner. Thank you, Dani and Maleia. Pacific Sales Woodland Hills is fortunate to have you representing them as we all know that the company is the employees - and Pacific Sales must be doing something right to have these two outstanding employees representing them.

Every time I come here or send a friend, a client or acquaintance they are always grateful. The…read morestaff is so knowledgeable, professional and supportive. The variety of top brands and products are second to none. Prices are fair, quality is high so it's a no brainer. Come to Ferguson if you want to avoid hassle, confusion and disappointment.

They have a large selection and a knowledgeable staff that were more than happy to help me. They…read moreare professional and available. I did not have to wait for any help. In fact they walked me over to the product that I needed and confirm for me that it was the right product. Additionally, they have ample parking.

I wholeheartedly recommend Valley Counter Fitter (VCF) based on their excellent customer service…read moreand the finished product. Here's how my experience has been with them. We've been renovating our bathrooms and have been looking for something that's unfortunately quite out of style and thus hard to find: integrated countertops. Integrated countertops are awesome for cleaning because the sinks are seamlessly embedded in the countertop. There are no rims for the muck nor the soap to get stuck against. They are very hard to shop for, for two reasons: few places still offer them, and while a lot of design options are available across several brands (namely Corian, Wilson-Art and Hi-Macs), only a few samples at a time are usually available. Regarding the vendor options near Los Angeles, it pretty much boils down to Home Depot, VCF, and a third place that never returned my calls. After investigating Home Depot, it became apparent that they are using a third party named Block Tops, which is getting so-so reviews. I called Block Tops several times, only managed to speak with their sales rep once, and could never get anyone to return my calls, so that was the end of that. In complete contrast, VCF was easy to reach and Daniel, their office manager, returned my calls every time. Regarding the options, VCF has a lot of samples to help you visualize your countertop; many more than I've seen at Home Depot. They also have a lot more sink options, which is really important for integrated countertops. It is really worth driving to their workshop for that, and to visualize all the way they can finish the edge of the countertop. Moreover, Daniel has deep subject matter expertise and is able to help based on your requirements. He's very patient and willing to answer all your questions, down to how they put together the countertop. He can give you a quote on the spot, and advise on how to keep your cost down. Note that VCF also offers the other, more popular materials, like granite, etc. Process-wise, it takes a few weeks for Daniel to come over and measure your cabinet. Then another three weeks for the installer to return and do the work. What I loved about Daniel was his commitment to customer satisfaction. Our first order was for a 72" vanity countertop with dual sinks, and one sink was slightly out of alignment. I notified Daniel, sent a few pics, and immediately (and without any need to argue) Daniel told me he would make it right. Note that this required coming over, removing the countertop, ordering an entire new slab, working it, etc. In the process, Daniel also allowed us to switch material for the countertop and also the sinks. The man is amazing. We've had our new countertops for a few months now. No problem to report. We love them, and we love how easy they are to maintain. In my opinion, they imitate natural stone so well, and there a so many options, it's a bit baffling to me that people bother with other options, but to each its own. What's sure is that I will be going straight to VCF next time I need countertops, which will probably be for my kitchen.

Craig is amazing and very responsive. He did great work and communicated clearly through out the…read morewhole process. We did laminate countertops and the price was very affordable. Highly recommend!

Memo and Frank both of them were very courteous and helpful. They explained thoroughly all that is…read moreto know about the products.

Sam is the best! He helped us with our Pacific Kitchen & Home appliance purchase and made the…read moreentire experience easy from start to finish. He was knowledgeable, patient, professional, and took the time to answer all of our questions without ever making us feel rushed. You can tell he really knows the products and genuinely cares about helping customers find the right appliances for their home. Excellent customer service and a great experience overall. If you're shopping for appliances, definitely ask for Sam. Highly recommend him -- 5 stars!

Unbelievably rude owner! Barely said hello. Reluctant to answer my questions. I visited twice…read moreand asked about what the sink would look like, he said, "I already showed you last time". I said I was interested in buying the vanity cabinet today, can you tell me the manufacturer of the product. He refused, said he would tell me after I bought it. I asked how I would be able to validate the craftsmanship if I didn't know the manufacturer, again he refused to give out. Then he said, if I needed to know I better go somewhere else to buy. The customer service was so poor, I actually wondered if there was a hidden camera and I was being filmed for a bloopers video.

Horrible customer service. I called up to ask if a vanity I found on their website was also in…read moretheir store, so that I could come by and look at in person. He said it was, and then asked if I was going to purchase it today. I told him I wanted to look at it first but was there some incentive as to why I should buy it today, he said no there wasn't but I was just so "demanding" that he didn't understand why I was asking if it was in the showroom. I at first gave him the benefit of the doubt (sine he is a foreigner) and told him that I hoped that he was using the wrong word and didn't mean to insult a potential customer by calling her "demanding".....but no he meant demanding, so I told him I'll take my demanding self elsewhere.

I was looking for tiles for a bathroom upgrade and arrived at the store just before closing. Even…read morethough it was close to closing time, Jamal took the time to walk me through the different tile options, explained the pros and cons of each, and helped me make the right selection. Jamal is knowledgeable about the products, customer-focused, and remained patient and calm despite the late hour. He made sure I got everything I needed, personally helped pick the tiles, and even assisted in bringing them to the front of the store. Thank you, Jamal, for providing such outstanding customer service. Floor & Decor is fortunate to have employees like you who genuinely care about helping customers.

I had a bad experience with floor decor I ordered a tile and…read morethe delivery supposed to be on 18 and today's is 20 no delivery call or email I called and talked with Will and instead of apologizing he told me i called to verify you address and someone hung up the phone You made me to fill out all info from email to delivery address and then no call no email Very bad service and he should not work for costomer service since he doesn't know how to behave Hopefully I'll get on Monday and not going back anymore

The service was exceptional, very nice and friendly people and quick work, couldn't have chosen a…read morebetter place to remodel my house

Dale was amazing to work with. He was honest and made smart recommendations. His showroom for tile,…read morecounters and cabinets has great standard options but a good variety of more premium ones, which he's up front with you about with cost. His team was clean and timely. The tiling was especially detail oriented. His prices were competitive with the two other quotes we got but with better options and easier materials selection. Highly recommend. Trustworthy, on time, detail oriented.

Built to Perfection renovated both my first and second homes, including converting the two-car…read moregarage at each property into a beautiful ADU. My first house was a real fixer, and the transformation was incredible. I was so happy with their work that I hired them again for my second property. They know what they are doing, care about quality, and pay attention to every detail. At the end of each day, the workers , who also always showed up on time and were very respectful to our property, cleaned up. I would absolutely hire them again and highly recommend them.

Very professional! Great quality work. Incredibly reasonable prices. Easy to communicate with and…read morethey constantly keep you updated. Best of all. They would make changes without any hassle. And, they did not charge for so many extras. In a different room, they installed several lights at no charge. Highly recommended!