The best hardware store in the area, hands down. In an era of "big box" stores a gem like…read moreFranklin's is an oasis. Sometimes I'll go to one of the more "convenient" home improvement chains, but 80% of the time after looking through aisles and aisles of cookie-cutter boxes of hardware designed for contractors I will come up empty handed and head over to Franklin's wondering why I didn't just start here. I have always, ALWAYS, found the hardware I need, no matter how obscure the screw, nut, or fitting, at Franklin. Tiny brass screws to fix an antique clock? They'll have it. "Euro" style screws that came with your cheap Ikea cabinet? They'll have it. A bushing for a kitchen appliance that is an odd size... they will have it. Additionally the folks who work here are super friendly and helpful! Another reason why anyone looking for anything a hardware store carries should start here. There is a small parking lot in the back, and metered parking on the street. They are an "Ace" hardware franchise so if you need to pick up an order from the Ace website this is a location that you can select (I've done this several times). They also do re-screening, and knife sharpening. It's truly one of the last remaining neighborhood hardware stores and I can't recommend it highly enough.

In some ways it's kind of a blend of a nursery & general store in addition to being a hardware…read morestore. They are extraordinarily well stocked. I even picked up birthday cards here. I love that they're a catch all! At check out I found dog treats, cbd, cards, soaps, etc. lots and lots of variety! I bought some of the most gorgeous coordinating large pots a few years back. They were so different, geometric. When we've come they've always had helpful staff. Their paint mixing guy is knowledgeable. Their staff in the garden section is as well. It's a very convenient store right off Ventura. And the size makes it much more navigable than Home Depot!

My friend and I were helped by a very Informed man named…read moreJonas.... This was the first time I didn't have to Look for someone to help me find products... Kudos to Jonas

To Home Depot management! I will keep posting this guy…read moreFranco, who always helps me out with my tools and other purchases until you guys promote him! OR I find him a job with another big box construction retailer. Franco is one of those who knows the store like a palm of his hand, always smiles and always can help you when the person like me who doesn't know what he's doing. ---- If you don't get him promoted within the next month if I come back next time and if he's not marked by no means for his great customer service, I will take his résumé and take it across the street myself

Favorite location, dog friendly so I can run errands without worrying about leaving the pup at…read morehome. Always fully stocked although it pains me when I see the rotting indoor plants so I wish they'd take better care of those

The girl at the customer service desk was not only unhelpful but downright dismissive and rude. I'm…read morenot % sure but I was told her name is Ingrid. I went to get keys made. I was tired of waiting for someone to come to aisle 17 so I decided to try the key kiosk. It was not working, so I went to the customer service desk to once again ask for assistance. The kiosk had my original key and was not releasing it. (Nor was it working to make my key) She, Ingrid, said, "That's not our machine, it's 3rd party" I asked her how I could get my key out of the machine? She said, "I don't know, it 3rd party" again. I asked her to get a manager. That never happened. I felt dismissed. I don't want anyone else to have this experience. If you want support, don't ask Ingrid and don't use the key kiosk.

Great people, excellent service, best prices! All of the people that work there are extremely…read moreknowledgeable and friendly. Recommend them for any type of hardware needs!

Great place, many products to choose. They are my go to for years on all my finish carpentry…read morehardware and tools. They will even help on what to buy for certain project tasks.

I am looking for a pump, and clicked on an ad for Harbor Freight's a Drummond 3/4 HP Submersible…read moreUtility Pump, Stainless Steel Construction, 4400 GPH-so I called the store and got an absolute run around for 15 minutes. First person who I spoke with told me the item was not in stock and when I asked her if any other stores had it in stock she immediately said no, it only shows one available. I asked her where that one was and she said "what do you mean?"....I said-you told me that it shows there is one available-I want to buy it, where is it? She said oh you can't buy it, it is a display. Ok.... So I then ask her how long it would take to get one if I order it? her reply was "What do you mean" Me - I am not sure how to rephrase that-your item is out of stock, I want to order one. She told me that they do not take orders... So I ask-so your company is advertising a product that is not in stock in your store, or any other store and I cannot order it-she said yes. So I asked to speam with a supervisor-perhaps that person can help me figure out how to purchase the item they are advertising. After 5 minutes on hold, another person comes on line, and after going through all the same information, he also tells me there are "not any available within at least a 100 mile radius", I ask if he can perhaps suggest a comparable pump? While still on the phone with him, I go back to the website hoping he will offer a suggestion, and the link for the pump I called about shows that it is in stock 5 miles away and ask him why it is showing they have them if there aren't any in a "100 mile radius" he says "let me check....uhhh oh...yes they show that there are 3 in stock". Are you kidding me?? So apparently BOTH of these people were too lazy to actually check and see if there any in stock anywhere else? They need to do some serious customer service training here-these associates do NOT care about customers or sales.

I've been to quite a few, and this is the nicest one yet. They don't seem to have the homeless…read moreencampment in front of the store like the North Hollywood store nor the homeless problem of items being stolen like the Pasadena store. There is ample parking and helpful and knowledgeable staff. Alyna was professional, courteous & friendly, as was the manager was the manager who gave insightful recommendations .

My Favorite Hardware store in the valley! Love this place. The staff are really nice and showed me…read moreexactly where to look for what I was looking for! I bombarded them with questions because I was buying a lock for my store down the street and didn't know the size or anything but they stayed very calm and assured me what I was buying was top quality. They were right! I still haven't gotten the chance to install them but I'm pretty sure I got a great deal because my "Handy Man" was selling the same door lock for 100 bucks when I got it for much cheaper! Thank you Hewad for all the help! Will be seeing you soon! I need flat head now!

The management of this organization have demonstrateed by real life example many attributes of…read moreexemplary hardware store merchandising, display and stocking practices. When you walk in and glance across displays and vast variety well laid out plain to see; obviously done with care and concern of the customer who can find parts and supplies which would not be found in 97% of all stores in a 20 mile radius (probably even 50 miles) I will sum it up with, they have a niche market of supplying the unseen variety and choice that competitors will never offer to you. I will return again because they have items I failed to locate when venturing to many other stores.

Came here shopping for a microwave. Lots of parking, employees offering help, good stock and I…read moreappreciate that they also offer installation options. Will def buy online and have them set it up for me.

Buyer beware if you purchase a BBQ here…read more I purchased a Charbroil Commercial Series Grill and Griddle Combo where Lowe's will put it together and deliver to your home for free because the purchase price was greater than $400. Sounds good so far. They deliver my grill and the griddle has some kind of industrial grease on it. Please note that this is not part of seasoning the griddle as Lowe's does not preseason griddles before delivering. The delivery guys agree that this is strange and they take it back and arrange for another one to be delivered. The second grill and griddle show up with the exact same problem so I send it back again. I get a call from Lowe's asking for clarification on why I keep sending back the grills so I tell them and the rep says she will make a note in the system to make sure when they are putting the grill together that this problem does not happen a third time. Get a call a few days later that it must be a manufacturer's defect as all the the griddles have this exact same problem. Please note that as of a month later Lowe's still has this same BBQ on the floor for sale. I now have to completely cancel the order and get a refund but as multiple departments are involved I keep getting referred to someone else as the person to help me but that person keeps referring me back to the first person. After spending multiple days waiting for the delivery and time on the phone with them I have spend the better part of a day and I still don't have a BBQ. You would think that after all this someone at Lowe's management would call me and try to offer me a good deal on another BBQ but I have never heard anything from them.

This Home Depot is not as organized as some others. Unfortunately, this is the closest one to my…read morehouse and being a new homeowner, I have made frequent trips to this branch during the past couple of months. My most important complaint is that some of the categories do not make sense which makes you wander around for a while before you find what you need. For example, Plumbing is not a subcategory of faucets! Rather, faucets is a subcategory of plumbing, so why did they categorize the whole section as "Faucets"? Another example? Rodent xcluder fill fabric. If you ever manage to find anything of the sort, kudos to you! One of the sales people and I went isle after isle looking for it. For some reason, every body had a different opinion as to where it should be. Everybody agreed that they have it, no one including the computer were able to locate it. Prices are usually fair. Nevertheless, shopping here is one of the least pleasant activities I have to endure.

It's a Home Depot, much like all of the others regarding stock and service. This one is exceptional…read moreregarding the parking lot. It's like walking through a third-world ghetto. Dirty, congested and with large numbers of job-seekers loitering. One person living in a camper! Even as a man who can defend himself, I avoid this one unless absolutely necessary. The management seems to have given up on the parking lot.

I went today to buy a few samples of paint. But Kevin walked up to me and asked if I needed help…read morewith a sincere smile. He asked the right questions and then I walked out with 7 different paint samples. Thank you Home Depot for hiring Kevin and I hope you continue teaching him for tomorrow.

Just wanted to share my experience here 9/30/2026 . I decided to bring some much needed life to my…read morefront yard. Went into Home Depot with my list & luckily found an associate Anthony G. I felt so bad as he was busy doing something else when I stopped & asked him for help. And let me tell you, he was so helpful. I'm thankful because at many times I was indecisive & he offered such fantastic advice on what plants/flowers might look better . Beyond that he navigated me throughout the store ensuring I was able to find everything. But wait, aside from helping me find everything with such patience he also helped me out to the truck & unloaded 15+ bags of mulch & everything else I got. I want to express my sincere thanks to Anthony G for taking the time to go above & beyond to help me, offer suggestions, explain things to me & ensure I got everything to my vehicle & loaded in. Your kindness & superb customer service was greatly appreciated & you add immense value to the customer shopping experience . Thank you for helping this lady who was clearly indecisive and lost in Home Depot lol

We have been looking for a toilet seat for my bathroom, since it was very old, all raggedy,…read morescratches here and there and broken. Twice, I almost fell in the toilet. Even though it's my landlord's job, when one doesn't comply, you take the matter into your own hands and take action. I had told my son to go to this Ace Hardware store and look for a nice, new, white toilet seat. So, he went yesterday around 5pm, and was helped by a very nice employee. He can't remember his name. Ace has always been our go-to hardware store. Too bad they close early. We have one in Studio City, but the prices and selection were not vast and were a bit pricy. It truly varies from one location to the next. They also have sale/discounted items every now and then. So with that being said, he bought a new toilet seat. Exactly what I had in mind. White, comfortable and new. Not too comfortable, or else I would fall asleep on it:-)) Not joking. I was even thinking to get the one that is soft and has a cushion. Store was very clean, well organized according to their items and also fully stocked. All he paid was $42.00, not including tax. They have many other appliances for gardening, home, and also a nursery. I can go on and on and on. I am a loyal customer of Ace, and we have bought a lot of stuff form them for our house in the past. So now, I can sit on this toilet without thinking that I am going to fall in it. Thank you all Ace Warehouses. For your dedication, loyalty and great customer service. They have parking, accept most credit cards, and don't know if they have restrooms or not.

Ok I love Ave Hardware!! They have everything you need. Though the prices are pretty high it's very…read moreconvenient and not as busy so you can always find what you are looking for here. Today, I was looking for metal clothes, hooks for clothes and I was able to find them. Thanks to Employee Fernando. He helped my mom and I out of what we exactly needed and what was best for our use. The store is clean and fully stocked. Easy to find what you need and great service!! Not busy which is good too. Busy location because of the shopping center, but easy to shop here. I recommend Ace for your supplies and tools. -Marshay D.