Frank Sanchez did an awesome job coaching us thru or screen door selection and installation tips

Service is atrocious at this store! I saw a patio table that I am interested in buying earlier today while in the area. There is a similar table on Amazon, but I prefer to buy locally when I can, so I phoned the store to speak with an associate to see if the table was in stock and whether I could pick it up this afternoon. 40 minutes on the phone later, bouncing between automated and very unhelpful robots and equally unhelpful store associates, I'm giving up. Amazon it is. If stores like Lowe's hope to compete and survive then they need to distinguish themselves with superior customer service. However their associates don't seem to care one bit, even when a customer is asking to spend money at their store. Sad and embarrassing for them. read more

Do not order pickup and expect to get your order within hours or even within the day. This has happened to me twice now. And all they say is, it's in the system to be put together. Sorry we have no idea when it will be ready. Blaming short staffing. Well don't offer pick up then! Such a waste of time. read more

Do NOT order Milgard Windows from Lowe's. You will jeopardize your warranty! Lowe's Millworks Associates are helpful and friendly. But Lowe's delivery is horrible and dangerous for delicate expensive items. I ordered a whole set of Milgard Windows from Lowe's Hardware. It was much cheaper than going through other specialist window dealers. Exact same product almost 2000 dollars saved with contractor's discount. However, Lowe's delivery might have damaged the majority of my windows. Chipped and broken frames. The Milgard warranty doesn't cover this , because it was delivered by Lowe's and not Milgard themselves. Also , if you need to replace the frames , you will have to wait 3 or 4 weeks to remake the window frames at your own expense. So your construction must wait. In summary , if you go through a window dealer, have your windows directly delivered by Milgard. It will cost extra -- sometimes a lot extra -- but it's the only way to protect your warranty. (Lowe's will not deliver directly from Milgard. ) Also , unwrap and inspect every piece of your window within the first 5 days. Take off the foam. Everything. Your contractor might do it. Or they might not, but you need to do it yourself with attention to detail. read more

I trusted Lowes to install my windows last year. It's been 14 months and now that it has started raining, my window is leaking like crazy. I called to see if they could help me out and because of the 1 year installation warranty I'm pretty much screwed. I spent a pretty penny for these windows and now I'm left without support. I wish I would've chose a different company to install my windows. If I could give zero I would. Upon further review: looks like they only did half of the window with epoxy. The part that is not filled is where it is leaking. It's also open in the corner read more

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Never write reviews, but have to today! Was buying some metal chain to do a project. One, girl over near the chains said it's self serve, which is fine, but then when we go to pay they said SOMEone should have given us the item number and length. Went back, and girl still over there is telling another customer this isn't her area, but is still in the area, and it's self serve. Luckily nice girl at self check out ended up helping us measure it and we took a photo of the item # and done. That part's all good, not the problem. But still a lil weird. So walking around the store with said chain, with my mom, probably walked by 8 different employees with no issues, cause it's Lowe's and they sell chains...????? lol But go to the garden center, walking around, smellin plants, lookin at plants. And this probably mid aged white woman looked at me with utter DISGUST, the face on this woman was WILD. Wild. I feel like it was probably PAINFUL to make the disgusted face this lady forced her face to make And was like "MAAM!!! MAAM!!! EXCUSE ME WHAT ARE YOU DOING?!?!?" I didn't understand the issue? Apparently my mom did and was like "she's buying it...?" This lady was looking at me as if I was about to strike this chain down on her and everyone else... Then Miss Wild Face lady goes "it's how you're holding it, it's how you're holding it!!!" I WAS HOLDNG THE CHAIN how else am I supposed to hold something besides with my hands.... No chain swinging around, not hitting things with this chain, just carrying it because how else until I'm ready to pay?! Idk all I gotta say is horrible way to act to a customer, I was ready to just leave without buying anything. Didn't wanna look at the plants anymore. Didn't wanna even be in the store anymore. The lady then said "this is LA" and??? I'm born and raised here in LA AND work in retail as well. Assess the situation even SLIGHTLY before acting like I'm doing anything other than looking at plants with my tiny chain purchase in my hand. That lady has horrible customer service / people skills yall.... Be careful with that one. Overall not a good experience here. read more

Great parking, well lit, well laid out store, organized, bright, with a friendly and professional staff. Unfortunately, I came there specifically to pick up some lumber. Omar was tremendously, helpful and professional. Sadly, Omar gave me the bad news that they saw was not working, and therefore nobody could cut the wood that I wanted to purchase. Hence, I could not purchase it because it would not fit in my car. read more

They delivered a broken toilet to me on 8/19/25. After many attempts on my part to get them to pick it up and refund me for it they finally picked it up on 8/26/25. It's now 9/14/25 and they still won't give me a refund. I'm not sure why. I've talked to store managers, telephone support, chat. Everyone except the store acknowledges there's an issue and the refund is inexplicably delayed. Why won't they refund a damaged product that they themselves picked up and returned back to their store? The assistant manager yesterday said he'd "look into it" and call me back. That hasn't happened in 24 hours. What's the hold up? read more

Lowe's Home Improvement - The broken toilet tank still in the box it was delivered in. - Hardware Stores Near Me - West Hills, California

I like to order online & pick up my self but last time was not so good I went to pick up my order on the inside Lockers when was on my to my car Lowe's security guy was running behind me asking for id also he check my order stupid I have the code to open the Lockers he need to watch the cameras better before making a mistake & ged sue....next time I won't be so friendly to show my id...I will make sure this not happen to me again read more

Lowe's Home Improvement - Dawalt usb charger - Hardware Stores Near Me - West Hills, California

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I visited Lowe's at 8383 Topanga Canyon Blvd, West Hills, on November 8 to shop for a refrigerator, but the store's intercom was screeching so loudly it was painful. I had to cover my ears, and yet someone kept trying to make announcements, causing the horrible noise to continue. When I asked employees who was using the system so they could stop it, no one knew. I waited to speak with the manager, Roger, but he never came. About 15 minutes after I left, he finally called and simply said the PA system was "broken" and they were waiting for parts--no apology, no concern. If the system is broken and hurts customers' ears, it should not be used. Very disappointing experience. No wonder people prefer shopping online when this is what you get in person. Lowe's needs to do better. read more

Great experience. It was not busy, location in a large shopping center with other businesses around. I was able to quickly find what I was looking for. There was help at the entrance and he took me straight to what I needed. There were several options which is always a big plus. I was able to pay and off I went. I will be returning to this location in the future. read more

Thank you Fernanda for helping us with our Oven purchase! You were really kind, helpful, and patient.

This is my home store and I appreciate that they're usually pretty stocked. And there's usually enough employees to help you out throughout the store. The cons though is always having to use self checkout but if you're buying a gift card you have to go to the customer service which can take awhile when people are picking up and or returning items. Another con can become a liability for them. The woman's bathroom doors are either installed improperly or falling apart but they swing back at you when you're trying to go into a stall. For a moment I thought someone was in a stall and pushed the door back into my face! So beware of the stall doors or don't use the woman's restroom. read more

Lowe's Home Improvement - Stall doors - Hardware Stores Near Me - West Hills, California

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I started to come here after the orange store disappointed me so many times. Now I'm finding they are both very similar. Lumber prices went up, policies changed and it doesn't feel like the good ole American home improvement store. Managers screwed me over a few thousand bucks. All because the employee that helped me was fired and he had ordered and send us the wrong materials. I had ordered plywood but structural, they sent us non structural OSB. My carpenter missed this and installed it. I sent plans to Lowe's but the employee didn't know the difference. Had to buy the entire order and pay twice. Sadly the manager that said she'd make it up to us lied. I couldn't return cut up OSB which was nailed. Had to remove thousands of nails. Reduced the structural integrity of the sheer walls and pay three times for labor. Do yourself a favor and deal with professional lumber yards. I'm giving three stars when I should give one or zero. read more

Lowe's at this location is genuinely a cut above the rest, especially when compared to the nearby Home Depot. The moment I walked in, I was met with an open, well-organized atmosphere that was fully stocked. It was refreshing to navigate aisles that were both clean and uncrowded. Also note that the selection was much better also at Lowe's. For example, they had backyard. Misters were as Home Depot did not. Note that both Home Depot and Lowe's both offer 10% military discount as long as you pre-register on their website and verify with your ID.me account also, they price match so the value was definitely there. International. The service? Absolutely on point. The employees were attentive and ready to assist. It's such a stark contrast to the congested and often chaotic feel of Home Depot just a mile away. In fact, the difference is so pronounced that it feels like Lowe's operates in a different league altogether. A possible reason for this superior shopping experience could be the noticeably fewer customers at this Lowe's, making it feel like a breath of fresh air. Regardless of the reason, I'll be choosing Lowe's over its competition any day. Highly recommended! read more

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I came here to get my family christmas tree horrible experience!! We have been going here for years to get our christmas tree and the lady Bianca was the rudest human being ever. When we first walked in she had an attitude did not even acknowledge our presence. We picked out a tree and she was hosing something down we had to ask if we could buy the tree since we walked up to her she was on the other from the cash register. She threw her hose down then grabbed our tree out of our hand and walked down. Then because we were so use to them tying our tree to our car we were confused she had a rude attitude and said "take it" We asked about it being tied up and she was rude as hell saying she would drag it to the front. Horrible especially during the holidays never coming back for a christmas tree. read more

I'll be honest, l've been to at least 30 Lowe's around LA county. This one is my fav! It's so organized, user friendly and overall great quality workers. I don't get all the bad reviews over here l've never had a bad experience in this particular branch. I don't know what people expect when they go to Lowe's but you need to know your sh*t. Use their app and you'll have the exact aisle and bay for any product you want, the workers won't know where every item so chill guys. I really like Lowe's they have veterans parking, they're everything good about corporate America! USA USA USA !! read more

Lowe's Home Improvement - Employe of the year - Hardware Stores Near Me - West Hills, California

Not sure why I chose to try again but same experience. This place has the worst customer service of not just any Lowe's but of any retail store. I really hope they go out of business so something new comes in to replace them. Workers at the pick up area just standing around laughing and talking to coworkers while customers stand around waiting for help with online order pick up. read more

I normally love Lowe's for the customer service, but they have been a nightmare about removing an old refrigerator after they finally delivered a new one. It took them 4 tries just to successfully deliver the new fridge to begin with, but they didn't have enough people to move the old fridge. Since then, they have scheduled the fridge removal 4 more times (within a 4-hour window). Each time was a no-show with no calls or emails to cancel. All together, I have spent (8) four-hour windows (32 hours total) over the last 7 - 1/2 weeks, waiting for them to pickup the old fridge. Jonathan, head of the West Hills Lowe's Delivery department, has (very politely) repeatedly assured me that they will take care of it, but has provided no follow up or follow through. Lowe's, apparently, subcontracts out their fridge deliveries and removals to a separate company, but after 8 botched trips, you would think they would change their subcontractor! I've provided numerous tips to help them all be successful, including suggesting the best route, small truck size, number of people, to come in daytime, providing a phone number, etc, only to be told that their subcontractor "doesn't read the notes"?!^%$!. Please correct this problem, Jonathan and Lowe's, to protect your reputation - I'd hate to have to start taking my business back to Home Depot! read more

Horrible customer service. Lazy staff. Clueless about service. Truly amazing that this location stays in business.

Rude ass lady at customer service and waited 30 minutes for someone so I can buy a grill. And the lady at customer service right now had the audacity to give me attitude for asking where the hell the person was at read more

Damn I hate this store. Has become almost exclusively self check out. Never can find a staff member when you need help and when you don't they are in your face trying to sell solar, HVAC, etc. Used to be a frequent customer but they have cut their services and increased prices (and the aggressive sales pitches while shopping) I don't see a scenario where I'll be back. Going to increase support for my local hardware store. read more

They have a wide selection and I prefer to buy from stores where I can see what I'm buying before I pay for it. You do have to hunt for help though. Seeing hardware can help me get a better idea of other potential solutions read more

Service sucks.Store is very clean.$$$$.No labor again.Great location..Go inside if desperate.

We were looking for Thin Q LG washer&dryer. Lowes is the only store, that has these on the floor. Our CS person was Chris,who was very professional,knowledgeable and friendly at the same time. Thank you Chris! read more

Store manager SARA has an attitudes problem. I bought a craftsman pressure and it was defective. It was within 30 days and I'm not satisfied because it was defective. She makes up stuff about differentiating between open and closed. How am I supposed to know if I'm satisfied if I don't use the product? The return policy has become extremely confusing. They advertise if you seem happy with Lowe's, so do ally a craftsman product and bring it back within 30 days. BULLSHIT!!! read more

Lowe's Home Improvement - Confusing return policy. Copying Home Depot!!! - Hardware Stores Near Me - West Hills, California

October 2023 Garden Section This is definitely an overall better experience than going to home depot, that's for sure. You'll find that the quality, and selection is great. I needed to pick up some dense potting soil that retains moisture (Blue Miracle Grow), some 4 & 5 gallon pots (10" wide x 10" tall), and a few odds and ends things. Up along the wall on aisle 1, I found some really thick resin pots that have been trying to find for quite some time. They were between 1/8 and 1/4" thick. You can definitely tell the quality is there! These were in the $12 price range. Honestly, I find these way more manageable than having to buy clay pots, that weigh 10 times as much. There were some other bigger plastic and resin pots that were at least a quarter of an inch if not half inch thick, durable material that far exceeds anything you'll ever find at home depot. Especially for the price! 1/8" thick 7" saucers made out of durable resin were priced right at around $7 each. Back inside the store, on aisle 22 up against the wall, I was able to find some rolling pot Movers. These are the ones that you can put a large clay or heavy pot on, and it has wheels underneath. These are clearly for heavy duty use. They're made out of some sort of cast metal, with really good casters for Wheels underneath. The staff is very friendly, and also very knowledgeable. I'll be back. read more

Lowe's Home Improvement - Hardware Stores Near Me - West Hills, California

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I purchased a washer and dryer with a 3 year extended warranty. The washer stopped working after only 3 years and when I called Lowe's(good luck getting a human on the phone) they informed me that the warranty was expired. I was told when I purchased the machines that the manufacturer covers the first year and Lowe's warranty an additional 3 years. I called the store and was told the same thing from the current sales people. Obviously it was fraudulent information. I would NEVER purchase anything from Lowe's with their horrible and fraudulent customer service. There are many other stores to choose from so I chose Cosco where the service and price was much better !!! read more

Top-flight operation. Whatever you need, you can find it there. An efficient management team. Helpful staff.

I recently bought over 20 bags of flower gardening soil from this Lowe's location bc of the sale they were having. I think it was buy 5 bags for $10 and each bag is like 1 cubic feet. I got home and these bugs started hatching inside the soil straight from the bag. I don't know what kind of bug they are and if they are harmful. I already opened and started mixing half the bags that I bought. So disappointing that this is the quality of the soil that I bought from Lowe's. I thought I was getting a deal bc Home Depot did not have this sale. This is so gross. read more

Lowe's Home Improvement - The soil that I bought (over 20 bags) - Hardware Stores Near Me - West Hills, California

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I was shopping for paint but was better off going somewhere else cause the attendee with the vegeta hairline was rude as can be! Very rushed, rude, and unnecessary attitude. It was 10am and the store was pretty empty. What was there to be upset about? Where was the fire? I looked for a blue paint and he sent me to green! Crazy read more

Brenda the costomer service here at lows, the meanest costomer serviceperson ever. I ordered couple of items all of them got delivered but one. Its been over a month now and ive been trying to call and get some updates and each time Ive been talking to her on the phone for over 45 min. This time when i was on hold for over 40 min went there to see whats the issue and I was still on the hold. When I got to the store, I can see Brenda standing there talking to her coworkers and laughing and having fun and I was on the hold at the same time. I stood there for some time to see if they even care about us as clients, but she definitely dost care at all cuz she answered the phone after another 15 min saying I am going to transfer you another department and I am stating right there and I can see she is not even working on my request. This is for the lows manager: You better know who represents your company. People like Brenda are playing with your brand reputation and as a result you are loosing a good old client. And I wont stop posting reviews and on every platform until someone contacts me from lows store management. read more

Lowe's Home Improvement - Hardware Stores Near Me - West Hills, California

This review is based on my encounter today and in the past , with for David, at doors and windows at this store. He acted toward me as one of the rudest ( or the rudest) , most disrespectful human that I have ever encountered. He should not be working at a customer sales specialist , he does not know how to talk to people period. Unless you want to be talked down to and feel like you are valueless and less of a human than he is , AVOID ordering doors in this store. I got my door ordered wrong which happens but when trying to go over my order he totally patronized me , spoke to me in an unpleasant , rude manner. Not the first time he was rude to me ... pretty much every time , but today was especially bad. Nobody in tue store seems surprised so this must be a well known fact. Took Lowes from July till October to make this door and its all wrong and did not deserve this when I am the one with no front door now and I am the paying customer ! He should not be in sales . This Lowes is loosing business because of him I guarantee it ! read more

Worst customer service and horrible phone support. Very unreliable store personal. People at this store are very incompetent employees.

I've had excellent experiences here in several visits. The employees are all friendly. It's huge and the aisles are well-organized. People I asked for help always knew the answer. One walked the length of the store with us to show me where one item was. I needed a mix of various items to put together a contraption I thought up, and everything was easy to find. And my contraption did the job! They have tasty snacks and cold drinks up front, too. I also appreciate that they really do honor us veterans. You can sign up for the 10% discount and use it in the store without having to download a mobile app. Home Depot offers a 10% discount to vets too, but requires you to bring your own pocket computer with their custom software installed. Obnoxious! They do this because they want to confirm your identity, so non-veterans can't just type the phone number of a veteran for their own purchases. And because the 10% applies only up to a certain amount of total purchases. Anyway, at Lowe's, you type your phone number and then show your ID, and that's all you need to do. It's actually more secure than the stupid mobile app idea Home Depot has, which is probably as much for their data collection than security. Lowe's also has reserved parking for veterans, and over this Memorial Day weekend, they built a memorial display in one of the spaces. They could have put it anywhere, but they get it. Blocking one of our spaces makes us set aside some of our conveniences in remembrance of our buddies who never came home at all. And someone with decorative talent put some thought into the display, which was elegant and not corny or patronizing. Thanks, Lowe's. read more

Lowe's Home Improvement - Memorial Day display at Lowe's in Canoga Park / West Hills - Hardware Stores Near Me - West Hills, California

A special shout out to Rita and Marci - they both went above and beyond and made sure I was taken care of. In a world where customer service is often overlooked they both deserve praise and my thanks! read more

Lowes cards are financed by Synchrony Bank. They have an internal fraud problem. When you purchase an item and decide to open a Lowes account at the same time; watch out for the scam. I was purchasing Windows in the Window Dept. I chose to open a Lowes account to pay for them interest free within 12 months. The Lowes Associate worked with Synchrony Bank on a landline. I entered some information and the Synchrony staff was able to send me "secure emails to complete information." I received all emails and submitted information. All but one. The last one to complete my account set-up with the card number. The Lowes staff ask the Bank if she could give me the number over the landline. She did. I never got my card but it was used fraudulently almost right away. Lowes/Synchrony staff set me up and have damaged my credit. read more

This morning I was at Lowe's Robert has no customer service very rude manager The sign says 37 and it rings up 157 Falls advertisement do not ever shop here now I got to go to Home Depot read more

Lowe's Home Improvement - Hardware Stores Near Me - West Hills, California

The online pickup is fantastic here. The items I purchased were small enough to be found in a locker. They send you a barcode to scan at the lockers and then a door pops open with your items. Super clever and relatively seemless. The only issue I had is that there was a part missing from one of the items, and I didnt notice until I got home. So i had to make another trip back to return it. read more

One of the worst places after Covid Before Covid you would walk in here you would be greeted by people and everybody was able to help you. You walk into Lowe's now people stare you down like why are you asking me for help the unfortunate part is I live exactly a block away from this place, and I have no choice to use this place. I'm currently inside the Lows for the last 15 minutes waiting to get help on aisle 15 and nobody said help. read more