Went in to return something and it was so smooth and easy! Cashier was very friendly and made the…read moreexperience great! Great prices and variety of selection for the item I had needed!

Buyer beware if you purchase a BBQ here…read more I purchased a Charbroil Commercial Series Grill and Griddle Combo where Lowe's will put it together and deliver to your home for free because the purchase price was greater than $400. Sounds good so far. They deliver my grill and the griddle has some kind of industrial grease on it. Please note that this is not part of seasoning the griddle as Lowe's does not preseason griddles before delivering. The delivery guys agree that this is strange and they take it back and arrange for another one to be delivered. The second grill and griddle show up with the exact same problem so I send it back again. I get a call from Lowe's asking for clarification on why I keep sending back the grills so I tell them and the rep says she will make a note in the system to make sure when they are putting the grill together that this problem does not happen a third time. Get a call a few days later that it must be a manufacturer's defect as all the the griddles have this exact same problem. Please note that as of a month later Lowe's still has this same BBQ on the floor for sale. I now have to completely cancel the order and get a refund but as multiple departments are involved I keep getting referred to someone else as the person to help me but that person keeps referring me back to the first person. After spending multiple days waiting for the delivery and time on the phone with them I have spend the better part of a day and I still don't have a BBQ. You would think that after all this someone at Lowe's management would call me and try to offer me a good deal on another BBQ but I have never heard anything from them.

Excellent business! The gentleman that helped me knew exactly how to figure out my specific…read moreplumbing issue immediately and sold me the part I was looking for at a great price. No one at DIY or Home Depot could help me! Wish I came to GH Hardware store sooner!

Really fantastic service. I asked about a million questions and the owners, Fred and Sabrina, were…read moreso patient and helpful. Please keep money in your community by supporting local businesses such as this one! Will be back with any future hardware needs

Huge shout out to Brandon! What a nice, kind, and helpful person! I love this store! That's why I…read morekeep coming back. The staff is so nice. They have great selection. Fair/good prices. My experience with Brandon today was excellent. And it's a really big plus that they have two gorgeous rescue kitties that they take care of and we get to see and visit. Thank you so much, Brandon... You are awesome. :-)

Love coming here when looking for plants! They usually have a wide variety of plants to choose from…read moreand most always look like they're thriving! Great selection and they have sales every so often

Ok I love Ave Hardware!! They have everything you need. Though the prices are pretty high it's very…read moreconvenient and not as busy so you can always find what you are looking for here. Today, I was looking for metal clothes, hooks for clothes and I was able to find them. Thanks to Employee Fernando. He helped my mom and I out of what we exactly needed and what was best for our use. The store is clean and fully stocked. Easy to find what you need and great service!! Not busy which is good too. Busy location because of the shopping center, but easy to shop here. I recommend Ace for your supplies and tools. -Marshay D.

Got a lot done today at Ace: kitchen knife sharpening, make backup copies of house keys, and picked…read moreup an online order for mason jars on sale. Ailien was so helpful and so sweet. She seems to be more senior (experienced) on the team because she definitely knew all the answers, like setting up the knife machine and finding my missing order and making it right. Ace has sooo much you can get here. I forgot you can buy grills, meat seasoning, picture hanging, gardening tools and so much more here. Next time I ought to budget way more time to meander and check out everything I need for my home and yard.

Recently rented a pickup truck from here and had a decent experience. Service was fast and…read morefriendly. The truck was pretty stinky though! Not dirty, just smelly haha. They did tell me that the engine light was on because the gas cap had an issue, but I was in a rush and just hoped for the best! I also realized once I went to use the flatbed that the ramp was missing. If I had really needed it, I would have been in a pickle! Luckily I wasn't moving anything too heavy. I got a change to peek at the other tools you can rent there and it's endless! Definitely good to know how the process works and how easy it is to get gear here. I am usually able to find what I need here, and they have a nice garden section. Patio stuff is on sale right now! The deals can be pretty good, so take a peep at the off season items when you're there. Staff is always nice and helpful!

If you need even the smallest amount of help or advice, avoid this Home Depot location…read more There are virtually no associates available in their departments. Nobody. I even have a video showing how empty the aisles were. It took me over 15 minutes just to find someone. The employee I finally found was named Jet. Honestly, I would have been better off not finding anyone at all. When I asked a question about a product, he laughed and told me to "just read the instructions." I explained that the answer wasn't in the instructions and that I had already searched YouTube without success. Instead of trying to help, he continued laughing and making jokes. I told him that this wasn't funny to me, that my project had come to a complete stop, and that I urgently needed to speak with someone knowledgeable. He said he was the only person working in that department that day and continued laughing. The only bright spot was the Customer Service team. The women at the Customer Service desk helped resolve my issue in less than 30 seconds. They were professional, helpful, and actually cared. The manager wasn't much help either. When I filed a complaint, he simply said he would "talk to Jet and look into it." Based on the interaction, it felt more like he was protecting a friend than taking a customer complaint seriously. Very disappointing experience.

They are a nice mom and pops store with people ready to help me find what I was looking for. I…read morewould advise anyone to go there. Nice breath of fresh air!

I've been going to this store for many years and these are the Most helpful folks in the business…read more They have helped me with so many of my unconventional home projects Love these guys

Love Ganahl they usually have what I need I mostly order…read morefrom Mark who does and amazing job with service They load for me No place better The returns are easy I'm headed back there now Need some additional items

Sam in the office has always helped out and been patient and makes sure everything is good and…read moreconfirmed

Great customer service and parts which are hard to find elsewhere…read more Also, provide good advice for people with do it yourself home projects.

Not open. 12:42 pm on Saturday. Not open even though the stated hours indicate it. Hhhhhhhhhhread more

Another shout out to Harbor Freight for being the not-so-little hardware store that could. I needed…read moreto pick up some welding rods for my son, and stopped first at Ace because they were closer to home, but they only had a very limited selection -- off to HF, and they had a bunch to choose from, at much lower prices to boot. Took a look around the store, and saw quite a few things I wanted to add to my cart, but decided to wait for another day. Staff was helpful as could be, and checkout was easy. They had lots of specials going on, and the shelves were pretty well stocked despite having just finished a major sale. The Van Nuys location is a bit smaller than some of the others, but I haven't found it to be lacking anything I've needed, so I can't complain at all. This chain remains my favorite hardware store to browse, and I appreciate the niche they fill.

Most of the employees are helpful and friendly here, but this location sucks at keeping desirable…read moreitems in stock. ITC members don't even get a chance to get itc exclusive deals/free items. They're all gone by 10am the day of the sale (that's if they even got a shipment of the item to begin with). Wont be renewing my ITC membership unless they can fix this.

I brought in three lawnmowers and four Weedwhacker and they were able to finish them under one to…read moretwo days. I will highly recommend their service.

Got my generator back up and running on time and on budget. Extremely competent and honest techs…read morethat will tell you exactly how it is. Highly recommended.