I bought many things at their Santa Monica location and had a very negative experience. This time I decided to go to another location and met CEILA . She is patient , brilliant and very knowledgeable. If you want the best service and you want everything to go smoothly with your orders/ purchase please speak to Celia . She delivered the best service when all others failed to do so . read more

This place has the rude staff, that actually like to talk smack to their customers and are very disrespectful to paying customers. I as a plumbing contractor would not recommend this place on oxnard blvd in van nuys. right across the street there are two other plumbing supply houses that show gratitude and respect like normal people would. ATTITUDE RELCET LEADERSHIP. read more

As always Manny provides the best possible advice and recommendations. His professional, resourceful, knowledgeable and friendly. He is an unbelievable asset to SD and because of the service he provides l have no hesitation in recommending SD was any appliances , hardware, plumbing parts etc. Annie L read more

They have a great selection of kitchen and bath appliances and equipment, top flight and if if you need a "thing-a-ma- jig " for your toilet flushing they''ll know way the hell you're talking about .....old school expertise. Jon V. read more

Dear Jennifer Chadney, I just want to thank you from the bottom of my heart for all the help you gave me with the Speed Queen washer and dryer at Snyder Diamond. I appreciate the choice of installers you gave me as the one I chose was available in a couple of days and Erik from Best Installations did a fantastic job at a reasonable price. You went above and beyond to make sure everything went smoothly, and your kindness and patience truly meant a lot to me. It's rare to find someone who cares so much about their customers, and I'm deeply grateful for all you did. With heartfelt thanks, Sharlotte read more

Snyder Diamond - Speed Queen Washer TC5003WN Speed Queen Gas Dryer DC5004WG ShinePay for digital payment for washing and drying in an apartment complex. - Appliances Near Me - Van Nuys, California

The Van Nuys store was recently remodeled and has a large selection of high-end bath and kitchen appliances. If you go to Van Nuys, ask for Al. He is the best. Can't say enough good things about him. read more

I purchased a bath tub for $4200 (marked down significantly because it was a floor model). Jessie, our salesperson, "hooked [us] up". (His words) I paid for delivery to my home. It showed up with the bubble wrap punctured and a scratch. We asked what could be done. Jessie said he'd look into it... he never got back to us. Come time to install the tub--we discover that it is missing the drain assembly. We call to let Jessie know--see if he still has it somewhere. He says it doesn't come with it. He says he'll see what he can do. I have to call another company and the manufacturer. Both the other company and the manufacture tell us that it absolutely comes with the drain assembly as part of the price. Jessie, not knowing that we know this, says he'll "hook [us] up"--acting like he is doing us a favor by giving us a drain assembly that was included in the purchase price. Waiting on the drain assembly delayed our project over a week then caused ripple effects of delays beyond that. We have emailed Jessie our feedback and were never given the courtesy of a response. You want knowledge about the products they are selling--don't count on it. You want a white glove customer service experience--don't count on it. Whether it was disorganization, a lack of care, I definitely was not made to feel like a valued customer. read more

There's this guy there, Toe Knee, super annoying. Just kidding. Him and mom are like best friends now. He's super knowledgeable and helpful with our plumbing needs. Everybody else there was great as well. They have an immense selection and will also order things for you. You're also not a dollar sign there, they will help you make the most informed decision instead of the most expensive. read more

I had been looking for a specific part for a home repair and all previous places I'd visited were either too busy to help or unwilling to do a little detective work to figure out the solution. Thankfully Tony at Snyder Diamond went above and beyond, not only with his knowledge but also with his customer service and graciousness. Top-notch 5-star service that is sincerely appreciated. read more

Wow! I can't say enough good things about our sales associate Eddie! He is the most patient and informative person with a caring and charismatic attitude! There were days that I spent 5 hours in the store but his energy and humor made it seem like a fraction of the time! Eddie is like a teacher who outlines the pro and cons of every investment and always has an organized quote in minutes. He always responds on his phone or promptly texts back. I'm so fortunate to have worked with him and will continue my purchases in the future ! He is transparent and honest! It's good to know that he wants the best for us in every since way ! read more

Very happy, yet again, with the service and selection at Snyder Diamond Van Nuys. Tony Perez was extremely helpful in guiding my selection for our new Body Glove water filter. He explained the installation process perfectly, making it a breeze. Tony is very friendly and knowledgeable making our experience enjoyable. Prices are great, too, along with an amazing selection of plumbing products, outdoor cooking equipment and much, much more. Thanks SD and Tony! read more

Snyder Diamond - Appliances Near Me - Van Nuys, California

Im using this store for many long years. There is only one person who realy knows everything, can get every single item that you look for it and thats persons name is GEORGE. This guy is awesome. If one day George quit the hall store will go down. Thank you George for everything. read more

MANY THANKS to Manny and Jorge in the parts department! We needed to replace two faucet stems in a discontinued European bathroom faucet. After searching all over town, Snyder Diamond was recommended by almost every plumbing supply store we visited. Manny took photos and measurements of the stems and had them CUSTOM MADE through one of their suppliers. They were very reasonably priced and delivered in a surprisingly short time. I highly recommend Snyder Diamond. Thanks, Guys! read more

What a pleasure it was to find a business that offers quality service and multitude of products for your home. Whether it's a new build, remodel or replacing an appliance, Snyder Diamond has it all. I was fortunate to work with Robert Mitchell who patiently guided me through my selection of new bathroom fixtures. His expertise and knowledge helped me feel confidant with my choices. I received follow up emails confirming my order and thanking me for doing business with them. Snyder Diamond is first class and should the need arise, I wouldn't hesitate to do business with them in the future. read more

Lewis and Eli delivered our refrigerator today and did a spectacular job. They were early on the job. They were very professional and very kind. It was a perfect experience for us. We give them five out of five stars ! read more

We had a terrific experience with ordering a new range hood from Snyder Diamond in Van Nuys. Their price was more than competitive and my sales rep Robert Mitchell was very helpful and thoughtful in our communications. After making the purchase, project manager Sam Fisher took over, keeping me abreast of every detail leading up to a very timely home delivery, safely in my garage. Everything was coordinated beautifully and my brilliant handyman installed last week - we're thrilled with the product and the process! read more

You have to go here. Best place ever. Jennifer worked with me, and she basically was able to read my mind. She is awesome and so knowledgeable and has great follow up. She talked me through everything and taught me so much. I rarely write reviews, but she is that great. read more

Way beyond what's expected! We got our refrigerator from Snyder Diamond. The price was competitive. What I didn't realize was SD's customer service policy exceeds the usual. I had a problem installing a new air filter and had spent hours trying to accomplish this "should-be easy task". I made a number of calls including one to the number in the instruction manual from Kitchen Aid. That 800 number sent me to a site that was selling a medical alert system for those over 50. Other calls including to the manufacturer who I hoped would offer help simply didn't. Finally, I called Snyder Diamond and to my astonishment Robert, a sales associate, listened to me, and asked if we lived at the same address. He said he'd be at our house in 15 minutes. He found the problem, solved it and said he had to rush away. It was his lunch hour. Credit must also go to Snyder Diamond for being the kind of company that hires, retains and values a staff that shows that kind of commitment to its customers. read more

Jorge in parts department was amazing earlier today. He went out of his way to help me with giving me tips on the installation of a bidet seat. I followed his steps and the family is happy! Many thanks Jorge. read more

To stop a dripping faucet at my mother's home, I was in desperate need of the hot and cold stems for high end bathroom sink hardware that was installed in 1995. After no luck with a variety of plumbing suppliers, I was directed to Snyder Diamond in Van Nuys. My hero of the day is Tony Perez in their parts department!!! He not only knew exactly the parts I needed but had them in stock. Being unfamiliar with working with the stems, I appreciated him educating me on telling the difference between the hot and cold stems. Also, for the parts department, I walked through a wonderful showroom of exciting bathroom ideas.. I look forward to contacting Tony for a referral on the improvements for my own home. When I left the store, I called my sister who had done the 1995 renovation with her partner and she then remembered Snyder Diamond is where they bought the hardware! Thank you Tony for saving the day! Very professional and treated me like a valued customer. read more

This place was so helpful! I needed a new washer and my husband was out of town. I have kids and one is medically fragile so it's not easy to get out to shop for appliances. I did all the work online and called Snyder diamond to see if they carried the speed queen I was wanting. They did! Celia was so helpful and let me purchase it via email so I didn't have to come into the store. I appreciate her so much! The washer was delivered the following week like promised and it has been great! Thank you for your help, Celia! I will be using this store for my future appliance needs. read more

I had a high end bathroom faucet that needed replacing. Manny at Snyder Diamond in Van Nuys helped me. He was excellent. He helped me find the exact new version of the faucet that matched all of the fixtures that were still good in the bathroom. I had expected that it would be more complicated than that, thinking I would have to replace several expensive fixtures so they would all match. Manny knew his stuff. He was not at all pushy, a genuinely nice guy. It was all easier than I thought it would be. read more

I made an appointment with Jose Quezada. Prior to my appointment, I told him what I was looking for. When I arrived, he had several choices of what I requested and ready to show me. The showroom is beautiful and overwhelming, so I was so happy he was there to take care of me and get me what I requested. He provided excellent customer service and was fast. Thank you, Jose. read more

I was extremely satisfied that Mr. Edy Martinez with the Van Nuys California Showroom in Van Nuys was willing and able to assist mw e with a very unusual product request. I needed a in-sink disk rack that was no longer made by the vendor from the 1994 Earthquake. He called the vendor, did an extensive internet and inhouse product search. He recommended various options that I had not considered and even tracked down a company that might have the size of in-sink strainer that I needed. He worked for almost 30 minutes with me, and I really appreciated the time, efforts and professionalism that he extended to me. I have purchased kitchen, bathroom products from Synder Diamond for over 47 years and was so happy that they are still a service product organization. Thank very much. Ralph & Kathie Shaffer 13782 De Foe Avenue Sylmar, CA 91342 ralphshaffer@gamil.com read more

I thought I had an impossible task.....to find an older toilet flush lever part without a brand name and only a picture of the part and toilet as reference. A friend suggested I call Snyder Diamond, which I did without much hope. I spoke with Manny Macias in the parts department explaining my dilemma. He asked me to email him the reference pictures. Within a short time he called me back to make sure I got his email which noted the part number and the phone number of the company that made the trip lever. AMAZING!!!! His knowledgeable resourcefulness, genuine concern for my plumbing problem and patience is rare in today's world. Thank You Manny!!!!!!!! Snyder Diamond is lucky to have your exemplary customer service, which will keep me coming back as a grateful customer! read more

Absolutely recommend this place talk to Tony perez as he knows his stuff very knowledgeable and honest and deal with you a fun guy to talk to and thats the end of the line a great customer service read more

I had such a great experience with Tony in the Parts Department at Snyder Diamond. Instead of trying to sell me a new product, he took the time to fix mine and showed me how to use it properly so it wouldn't clog again. He was knowledgeable, patient, and just absolutely wonderful to deal with. Snyder Diamond is lucky to have someone like Tony on their team! read more

This place has a great selection. However I am writing this review because of the great service I experienced here. We remodeled our house so needed quite a few things. Both Jose's that work there were great! One was our salesman and he gave us very fair prices and was very patient while the other Jose (not sure of his job title...customer service?) went far and beyond to help us out in a pinch. Our appliance installer flaked on us leaving us with all of our refrigerated and frozen items going to waste! Jose called another appliance installer who, as a favor to him, rearranged their schedule to come out right away and help us. No one does favors like that anymore in business and we REALLY appreciated it! I would definitely recommend Snyder Diamond. read more

Placed an order 5 months ago! Still open. Sent the wrong items. Incomplete shipments. Did not ship at all even they said shipped. Jesse the sales guy is a total waste of time and disrespectful guy. Savannah the project manager is not a project manager. Not sure what she is managing. Went to their store so many times and spent so many hours on the phone so many times. Talked to managers of all sorts. Escalated so many times. Nothing changes. Just lip service. We spent thousands of dollars but their service never gotten better or improved. That is how they are. That is their reputation amongst the contractors. Designers are probably getting a good cut. That is why they take you there. Do not listen to your designer or contractor if they want to take you there unless you want your project to delay for months just because of them. Horrible company. From sales people to project managers to managers in general. Zero accountability. Zero visibility to your order. Missing parts. Wrong parts. Missed dates despite promises. Never placed orders even when said done. read more

The 2nd person to take over my order was Fabulous Nahrain! She followed up, called to update me on installation, cared about my purchased. I appreciated the proper customer attention. A large purchase for my kitchen! read more

Five stars for Jennifer Chadney! What a knowledgeable, client focused, service oriented sales person. I've had such poor experiences while remodeling my home, it was so refreshing to have someone as helpful as Jennifer. She took time and went over options with me, presented some great ideas. Her knowledge and experience was incredibly helpful. Thank you! If you need a great salesperson ask for Jennifer. read more

I'm a designer and I've been working with Rene Sweeney for many years! I come to her for all of my projects because she's amazing with clients, so knowledgeable about every product, is trustworthy, dependable, personable, has a great eye for design... the list goes on. Highly recommend Rene, and my experiences with Snyder Diamond as a whole has been excellent! read more

I had a great experience at Snyder Diamond Van Nuys! We were lucky enough to walk in and meet Jesse De Regal, he is honest as the day is long! He bent over backwards and jumped through hoops to make sure we had everything we wanted. I had endless questions and he patiently helped with each one. If I need appliances I am going back to Jesse! I also had the pleasure of meeting Robert Mitchell on the phone and he was lovely too. read more

I have had the best time doing my major bathroom renovation hugely in part due to Robert. He is so incredibly helpful, knowledgeable and extremely patient. He works with me to help me pick out the most beautiful high quality pieces including a stunning LaCava vanity and a complete Isenberg shower system. Thank you so much for all your help. If anyone needs help at Snyder Diamond they would be lucky to get Robert as their sales associate. read more

Excellent customer service by Jose, Allan and others who gave their recommendations while we shopped for bathroom needs. Grateful for their time and support on both occasions! read more

If I could leave zero stars I would. Just spoke to a man on the phone who was incredibly rude, laughed at me when I asked him a question and then hung up. Good thing I placed a huge order at the location in Santa Monica and not this one. You need better customer service at this location. read more

This review is specifically for Robert Mitchell! I am truly thankful to have found this store and their amazing employee Robert! I have ordered a custom hood and Robert has made sure that I get exactly what I want! The process has been smooth thus far! He has gone above and beyond to make sure that I am satisfied and comfortable with my purchase. He is professional, respectful, communicative and an overall incredible individual! I will post images of the finished result once I receive the hood. read more

I had the perfect 5-star experience buying high-end appliances (Sub-Zero and Wolf) here with Jose Quezada. From selecting the appliances with Jose, to their installation several months later, it was a seamless purchase. I have bought those same appliances for several other remodels in years past from the other big dealers in town and to say the least, things did not go well throughout the process. This time, it was all good. Somehow I had never worked with Snyder Diamond before in 25 years of remodeling houses in LA and I see how much easier my life would have been had I. We just walked in the store doing a little research for an upcoming kitchen remodel (now complete) one afternoon in February and Jose was attentive, knowledgable, helpful, fun to deal with, and very competitive on price, too. I'll do another review for the installation company they work with (Best Installations), which Jose helped coordinate, that ended up being a great experience, too. That is something I've never experienced with other companies mentioned above. Again, I couldn't be happier from start to finish. I highly recommend buying your appliances from Jose... I will definitely do it again on my next remodel. read more

Maybe the worst delivery service I have ever had Nothing gets delivereds on time and there is always an excuse

Three people in the parts department just standing around. There was nobody in the store other than a woman at the front desk. I was looking for a part and the person who helped me was so rude. I'm sorry to have bothered you but I needed a part. I was rudely informed that Snyder Diamond does not stock parts anymore and they would not order one for me - Really? Did they bother to look up the correct part number for me in their system (NO). They told me to go to the Home Depot. The empty building is indicative of their overpriced merchandise and their bad attitude. Not sure what happened but I'll never shop here again. read more