I am looking for a pump, and clicked on an ad for Harbor Freight's a Drummond 3/4 HP Submersible…read moreUtility Pump, Stainless Steel Construction, 4400 GPH-so I called the store and got an absolute run around for 15 minutes. First person who I spoke with told me the item was not in stock and when I asked her if any other stores had it in stock she immediately said no, it only shows one available. I asked her where that one was and she said "what do you mean?"....I said-you told me that it shows there is one available-I want to buy it, where is it? She said oh you can't buy it, it is a display. Ok.... So I then ask her how long it would take to get one if I order it? her reply was "What do you mean" Me - I am not sure how to rephrase that-your item is out of stock, I want to order one. She told me that they do not take orders... So I ask-so your company is advertising a product that is not in stock in your store, or any other store and I cannot order it-she said yes. So I asked to speam with a supervisor-perhaps that person can help me figure out how to purchase the item they are advertising. After 5 minutes on hold, another person comes on line, and after going through all the same information, he also tells me there are "not any available within at least a 100 mile radius", I ask if he can perhaps suggest a comparable pump? While still on the phone with him, I go back to the website hoping he will offer a suggestion, and the link for the pump I called about shows that it is in stock 5 miles away and ask him why it is showing they have them if there aren't any in a "100 mile radius" he says "let me check....uhhh oh...yes they show that there are 3 in stock". Are you kidding me?? So apparently BOTH of these people were too lazy to actually check and see if there any in stock anywhere else? They need to do some serious customer service training here-these associates do NOT care about customers or sales.

I've been to quite a few, and this is the nicest one yet. They don't seem to have the homeless…read moreencampment in front of the store like the North Hollywood store nor the homeless problem of items being stolen like the Pasadena store. There is ample parking and helpful and knowledgeable staff. Alyna was professional, courteous & friendly, as was the manager was the manager who gave insightful recommendations .

Ok I love Ave Hardware!! They have everything you need. Though the prices are pretty high it's very…read moreconvenient and not as busy so you can always find what you are looking for here. Today, I was looking for metal clothes, hooks for clothes and I was able to find them. Thanks to Employee Fernando. He helped my mom and I out of what we exactly needed and what was best for our use. The store is clean and fully stocked. Easy to find what you need and great service!! Not busy which is good too. Busy location because of the shopping center, but easy to shop here. I recommend Ace for your supplies and tools. -Marshay D.

Got a lot done today at Ace: kitchen knife sharpening, make backup copies of house keys, and picked…read moreup an online order for mason jars on sale. Ailien was so helpful and so sweet. She seems to be more senior (experienced) on the team because she definitely knew all the answers, like setting up the knife machine and finding my missing order and making it right. Ace has sooo much you can get here. I forgot you can buy grills, meat seasoning, picture hanging, gardening tools and so much more here. Next time I ought to budget way more time to meander and check out everything I need for my home and yard.

If whatever you are buying from this store is not worth it for them to sell it , they will refuse…read moreto give service to you . Thats what the seller told me and actually happened to m So if you need a part emergency and its not an expensive part dont drive there because they wont sell you Even if you drive 20 min to get there ( thats what happened to me even when I mentioned I drove 20 min )

Great customer services ,very friendlies and helpfully staff ,Dan the manager great person really…read moreprofessional ,I am happy to found a place were I feel comfortable , Highly recommend them.Chuck And Joseph very nice guys always there helping with a big smile and a good acttitud all we need .

What a pleasure to do business with a company who actually cared about customer service and…read moresolving my problem. I believe that my wife and I were helped by Jose Rodriguez who was courteous, friendly and above all, knowledgeable. He took the time measure an item that I brought in to find its replacement; he opened the box that contained the matching item and he took the extra time to compare my old item with the new, to be absolutely sure that the new item (a furnace register) would be compatible. There are not enough words to thank Ferguson and Jose Rodriguez.

I have a big project to finish accidentally found it on yelp got what I need finish my project the…read moreprice is cheap compare to online and you don't have to have license to buy their product highly recommend thank youn

Good quality equipment and parts, perfectly designed website, it's very convenient to order…read moreeverything and calculate the job price

The team at this location is awesome, always ready to help and in various occasions have taken care…read moreof last minute deliveries making sure I'm able to take care of my customers. My only supplie house will con5inure to shop here.

These people are great. I'm a student and know less than nothing. These guys took the time to…read morehelp me with everything and to make sure I had everything I needed. They even helped me save a few bucks and get something that was out of stock. Never expected this kind of friendly and helpful customer service from a welding supply shop. I know they have other locations but I can't image they could be any better than this one. Thanks!

Good customer service.. Only two stars because the company raised my rates by rates by about %20 on…read morethe very same day a pandemic was declared by the world health organization. Needless to say this doesn't reflect the price of oil dropping by 25%.

Knowledgeable staff, polite, and efficient. The counter staff is top notch. The staff make you…read morefeel like your family.

They do not honor warranties on products they sell. My Rheem water heater was purchased from Todd…read morePipe & Supply. Rheem authorized a free replacement and instructed me to return the defective water heater to this store. The store, even with Rheem authorization, said they would not honor the exchange. They told me to contact their rep from Rheem, Mega Western. Which I did. Mega Western said that Todd Pipe & Supply was wrong, they need to take it back. I contacted Rheem again and they too said Todd Pipe & Supply was wrong. :/ Finally ended up purchasing a new water heater from a local reputable company. $3,300 cost simply because Todd Pipe & Supply will not honor the manufacturer warranty on their products. Too much hassle for them?

I went in, and I sat down with a sales associate who helped me put my order together. I've spent…read moreright around 11K for sinks and faucets for 8 bathrooms, and I must say that the rep was very nice and very helpful and very knowledgeable, he did is part the best way Possible, but here is my problem with this place: they don't stock up anything, everything gets shipped from different locations so I started receiving at home bits and pieces of my orders over the next couple of weeks. The product did not arrive in retail packaging so it was really tough to know which was what. I had to take everything back to the showroom and my rep set down and wrote on each and every single piece what it was. Turned out that I've ended up ordering a few things wrong and needed to return them...Now, returning items is even a bigger headache..,you have to get a shipping label from them and start shipping different things back to their different locations. That was not acceptable to me so I returned the product back to the showroom and ask my rep to take care of the returns for me. It took over 3 weeks for me to receive the refunds which was pretty upsetting. In the meantime, I've checked with a different national distributor the prices on everything I've purchased and it turned out that I've paid about $2000 too much in comparison to what it would have cost me had I've purchased the same product from them. Needless to say: Very bad system, extremely over priced, and I will not be buying here again.

An amazing amount of choices at competitive prices. The staff were helpful. Easy parking.read more