Most of the Latino employees here are great very helpful and nice but the older white middle age men there all have a horrible arrogant and nasty demeanor I wouldn't ask those guys for any help if it wasn't for the Latino guys there I would have left this store without spending any money or buying anything I would have left them a 1 or 2 stars but fortunately the other guys made up for it . They have a decent variety of rocks and tiles and other materials they have decent pricing they are not cheap but have reasonable pricing they also have way better parking here than the 11th store parking . If you live on the west side and don't want to travel far then this is the place to go . read more

Learn how to treat customers with respect and have a protocol to deal with problems. The delivery driver and everyone up the food chain was extremely rude and unprofessional. Failing to keep your time commitments in place and leaving nearly $6000 in items on the street like it was trash. read more

Continuously impressed by the service provided by Robin. Thank you for going above and beyond to ensure satisfaction.

They seem to have a good selection of different stone and prices are within reason...however I felt (at least on the day I went) that there was no-one to help me (understaffed) and the person that did had no time despite me being a repeat customer (indifferent). I left empty handed so I'll go somewhere else. They are far from being the only game in town for stone and prices in the valley/north Hollywood are probably better to boot. read more

Love this place and the people who work there. Very helpful and very nice...and the range of their stone offerings is vast!

If you bought here just know you already paid too much. Their charges are a minimum 30% above everyone else and frankly they don't care. Their delivery charges are open-ended and subject to substantial up charges. The customer service even in sales is rude, inflexible and unhelpful. Honestly it feels as if they'd like you to just go someplace else. Buyer beware and in this case compare elsewhere and save. read more

Great products. Haven't found many of these high quality products anywhere else that I can touch and see. My wife wonders why I drive from Westlake Village all the way to Santa Monica. Because they have a service others just don't have! read more

Good store with lots of variety to choose from, I'll go there again. How long this review need to be? read more

The best material yard in the west side for stones granite pavers or whatever you need. Definitely on the pricey side but the selection is excellent. The lady in the show room was extremely helpful and I'll definitely be coming back in the future. read more

Excellent service, the woman in the front desk is so nice and helpful and the guys held with the rocks to , various selection the rocks and stone. read more

HORRIFIC customer service. Clearly they either don't pay their employees well or they are not on commission. I had done all of my research on a specific brand of fire pit that I wanted to buy, I walked in their show room at 3:15, they close at 3:30. The woman at the counter was helping someone else, I waited my turn and went to the counter at 3:22. She seems frustrated that I approached her, and said they were closing soon. I said fine, I know exactly what I want I just need prices because the manufacturer listed you as a dealer (The manufacturers don't list prices on their website, obviously ). So I looked at the list, she was again inpatient. She then said at 3:26 PM, "I'm sorry but I'm going to have to ask you to leave". I looked at her and asked if she wanted a sale or not, and I said I will come back later to place the order, I just simply wanted to know the prices quickly and the leadtime on delivery, and then I'll come back on another day to actually place the order since you're closing. She reluctantly said okay fine yes, I guess we have four more minutes. She gave me two prices, and then to clarify I pointed to the pictures and said "wait so you said this one is A price and this one is B price, right?" And then she dismissively said "I don't know, the prices are what I told you before (3 seconds ago)." To which I thanked her for her help (or lack thereof) and left. Thanks for the pricing Bourget Bros, I will be giving my money elsewhere. You may pay your employees as if you're the only provider in town (because they clearly don't care AT ALL about making a sale or simple customer service) but you're not. read more

I had a great experience, from finding the perfect Italian tiles for my bathroom renovation (great quality and acceptable price), to a quick delivery one week later. Great customer support and reliability throughout. I was also able to correct the order after noticing a mistake in the quantity I ordered and immediately received a refund. read more

Amazing place, they are nice people to deal with, all kinds of stones very well organized and professional.

I rarely post any reviews but when the service is extraordinary, it deserves 30 seconds of effort. Robin at Bourget is simply incredible. Beyond being very friendly, she went above and beyond to help me find tiles that matched my current patio. I didn't need that much so didn't expect anyone to give me more than two seconds of their time like every other store I've been too. Robin treated me with so much attention and respect and was able to call all her vendors to find tiles that matched the ones that were put on patio 20 years ago to the t. Thank you Robin!!! read more

A trustworthy source for local building materials. Ordered a fire table that was delivered within the expected lead time. Needed extra instructions for the ignition which the salesperson provided from the manufacturer. Added some flagstone to the order--no problem, they included it in the delivery. read more

Needed a palate of flagstone for a yard redo. Robin helped us out. The service we got from her was amazing, the price better than three other stone yards and the stone itself is lovely. Couldn't have asked for a better experience! read more

We went to Bourget for patio flagstone. They have a great selection of stone. Sean was very helpful throughout the process and taught us a lot about natural stone. Once we finally chose a stone, we scheduled the delivery, which arrived exactly on time. Manny the forklift driver expertly maneuvered the pallets as close to job site as possible. From purchase to delivery, it was a very positive experience working with Bourget. read more

I went to buy small veneer half bricks at Bourget Bro's in 11th and needed some cut in half. They called over and got a quote if 10$ for the job, but when I arrived it had gone up to 15$ plus tax. A very small job (4 pieces) and they try to nickel and dime you. Cheap and unfair. Beware. read more

It's not cheap but the selection at this place is pretty good. They've been in business a long time. Unfortunately, Bourget manages to feel both overstaffed and indifferent to customers. How many times have I been surrounded by employees pretending to be busy when I'm the only customer in the showroom. Service at this place is like the post office. read more

They have very good selection of unique stones and garden related items. I purchased two fire pits and some really cool petrified wood pieces for the garden. Staff is professional and knowledgeable read more

I do not understand the bad reviews. Service was top notch and thorough. The location itself is jaw droppingly impressive. An absolutely stunning stone yard. I found my dream floors for my kitchen and entryway! Many thanks to Sergio for being so helpful and accommodating!! read more

I called on Friday to find out if they had any soapstone slabs -- hard to find in the LA area. They said yes, they had 2, and I said I would come the next day (Saturday) to see them. When I arrived, I was directed to the 2 slabs, which were stored right next to one another, and in among many other slabs -- very close. I said, these look interesting, could you pull one out for me to see it? The guy said -- no, you'd have to come back at 7 in the morning or some other time when we're not busy (they did not look busy, by the way) -- and said it was a "big deal" to pull out a heavy stone slab. He didn't seem at all concerned that I was offended and willing to walk away. I found some similar stone around the corner at the Marble and Granite Yard on 15th St. Very Bad Show!! read more

Ordering from this place was not as simple as we thought it would be - very disappointed. Communication with sales was very poor - we had to keep correcting the salesperson of the order after we gave them instructions that weren't hard to follow. When we sent over a print of what we wanted, the salesperson said they don't read blueprints. It wasn't a blueprint, but a simple drawing with measurements. After 15 e-mails and 10 calls later, the order was finally placed (took over a day). We should have called it right there. Instead, after many follow up calls and days later after our original promise date, we received the pieces back. The only slight redemption they had was the finished product. Unfortunately we won't be going back after that. It was way too much of a headache, working with disgruntled people in sales, not getting straight answers, etc. From what we observed, they aren't that hungry for business so we won't be going back. read more