This is specifically about Rudy in the paint and key department. Rudy used to help me with hardware stuff over at the old lumber yard at Lincoln and Broadway. (Not BB, but yall remember that place.) As the daughter of a professional tradesman, I know more than average about what I'm looking for in hardware. And Rudy was also helpful with a smile and without any of the attitude about helping a lady look for a special piece of hardware. I was a little sad when that old lumber yard place closed, mostly because Rudy. Now, I'd also go over to Bourget bros for garden rocks and the occasional drill bit. And yall could not imagine how delighted I was that BB had the wisdom to hire Rudy! I think higher of the whole establishment in general because of it. Our fella Rudy is working in the paint department and two weeks ago he helped me make some duplicate keys I needed. He's still being awesome. If you need paint or key or anything in Rudy's department, do yourself a favor and see this gem of a human. I snapped a lil pic to show my husband that Rudy is helping me. (I hope that cool with R.) I just think he's a hardworking, nice fella and I'm happy he's still working nearby. In my mind he's part of all the little things I like about living in SM. (I'm somewhat less a fan of getting shouted at in the parking area, but I get it... they are trying to keep things moving. ) read more

Bourget Bros. Building Materials - Rudy! - Building Supplies Near Me - Santa Monica, California

Great place for stone, landscaping architecture, garden paths, pavers. Friendly, helpful customer service.

Great selection very good service with knowledge people. Landscaping dream I will be back. read more

They have nice stones nice fountains they let you pick your product any thing you need for landscaping they have it

If you don't know Bourget Bros., you don't know the best! HIGHLY RECOMMEND. Good prices. Good service. Dunno what some of the people are complaining about, but been using them for years. read more

Horrendous customer service and managers. After spending nearly $6000, the delivery turned out to be a nightmare, followed up by managers who refuse to have any empathy or take responsibility. When asked to speak to the owner, John, the manager said "you'll be lucky if he calls you". Something tells me that this runs to the veins of the company from top down. Very unfortunate. read more

Great selection. Bought matching lava rock to top up our yard. Easy to see what their selection is to match what you're looking for.

Such a great building material store. I specifically come here for their excellent selection of decorative gravel and pebbles. The prices are fair and reasonable and the will deliver as well for a small charge. Delivery is always accommodating and let you know when they are on their way. Free parking that is navigated by a staff member as there are a lot of large work trucks coming and going. Staff are helpful and pleasant. Highly recommended this store and their other location in Santa Monica. read more

Bourget Brothers is simply the best place for brick, paving, stones, etc. Their selection is vast, their prices are competitive, and the staff is extremely knowledgeable and always happy to advise you. It's a pleasure to roam the premises and marvel at the many options for your project, and then find a perfect choice at a reasonable price. There is no other place quite like Bourget Brothers in the L.A. area! read more

Absolutely love this place. Building materials, hardware and pretty much any hand tool or power tool you can think of, they have it. They get you in and out quickly with plenty of staff to help you with any questions or concerns. read more

Poor poor service. They supposedly have clear standards for broken concrete. They say "clean, no rebar, has a face you can use," etc. They delivered thousands of lbs full of rebar and no face to use. That's forgivable. They made an error. But the shitty part is how they dealt with it. Armando basically said "all you do is complain. We have a long list of people waiting for broken concrete, and we don't need your business." They clearly also don't need another bad review, as they have many! read more

Horrible customer service from the female cashier. Very condescending. Constantly annoyed at customers. I was told they can't cut wood since they don't have a license, even though I've gone here 4 other times and each time they were able to cut. I won't be returning. read more

I've been using this store for 30 years I went to the flag stone store to get some Mexican tiles the bald Latin guy in the showroom is beyond rude I told him I didn't want any broken tiles He says you better go somewhere else then.you get what you get. Then I needed Grout for the tiles They are charging double than other places.I'm done bye bye rip off brothets read more

Impressive products and lots of choices. A little macho for my taste however the clientele appears to be mostly male so that's expected

Just a NASTY place to deal with. There are a couple of good younger guys that want to help. Other than that, it is an ignorant corporation. There is a female cashier that seems to want to fight you and unload her personal shortcomings on you. This person seems fit candidate for a mental hospital, not a position of customer service. There is also an older guy with an eye-patch who is rude and belligerent to customers. I assume by this point, the Bourget Brothers have long passed along and a family or corporation has taken over with no oversight and no care for customers, while they enjoy ski trips and south of France vacations. They have banked on the model that customer have no choice, since there is nothing within miles of this location that offers the same material. So, customers will lick their boots even if they are spat at. Please make effort to TAKE YOUR BUSINESS ELSEWHERE and teach these people a lesson they should have learned long time ago! read more

Love this place for all kinds of building supplies. They have a great selection of different toes of size and color rocks for your garden but you can also find tools that will last working in your garden. A wide variety of types of garden hoses and many more great building stuff. Did I say they are so helpful too. read more

Very very very rude cashier(African American lady) I was inside the store today(7/1/20) looking to buy some drain grates. I was walking by the register & I heard the cashier lady yelling at an older man just because she wasn't ready to take his order. The cashier yelled at the man various times saying "I'M NOT THERE YET!!"..... I'M NOT THERE YET!!" In a very very rude way. I felt bad for the man, I regret not saying anything to the cashier while I was there. The man said sorry two times in a good way to the cashier And again the cashier yelling in a very rude & arrogant way told the man "YOU ALREADY SAID THAT!!".... just seeing the mans face expression made me feel bad. I'm pretty sure more customers & other cashiers heard the cashier yell at the man. I hope management reads this review and takes action in regards to this employee's attitude towards their customers. read more

This place is evil. I have an office right down the street from them, came in to buy a large amount of stone and I don't think I have the strength to tell you how horrible my experience really was. All of these negative reviews are correct. In short, the employees aren't just rude, they are all out nasty and a hair trigger away from belligerent, shady to say the least, just want to fight with people, they won't tell you who the owner is, and all of the usual suspects, but nope, even worse, they know nothing about what there are selling at all, no knowledge of the products whatsoever, they use high pressure tactics which are actually complete and all out fraud, not one person in the place cares about any customer and they go out of their way to makes it extremely obvious, and I have to stop here because I was dumb enough to trust them with my credit card for $7,000.00 so until I see that they didn't rip me off, I would say more. STAY AWAY!!! read more

I'm very impressed with the customer service at this company. My house burned down in the WoolseyFire. I jumped the gun and ordered a pallet of stone that I wanted up not being able to use and they took it back three months after I know this is not their normal policy, and it was an exception made because I was a woolsey fire survivor but still this was over $2000 and a huge help read more

Terrible customer service. Arrived to select stone for our remodel and was told one person works in that department - Frank. Frank arrived and once I explained what I was looking for he said, "You can just look at our options online." Thanks, super helpful. I explained that I wanted to see the materials in person to get a better idea of what I wanted. At that moment, I needed to take my toddler to the restroom so I left my husband to speak with Frank further about what we were looking for. Less than five minutes later, I returned and Frank was nowhere to be seen. I asked my husband where he went and he said: "He told me he would be out on the floor helping customers but would be right there if we needed anything." I went out to look for him but could not find him. After ten more minutes had gone by, I asked another employee if someone else could help us and was told Frank was the only one that works that department and word-for-word was told: "He's on a MUCH-DESERVED break." I don't doubt that he deserved the break BUT to take it while in the middle of helping a customer and to leave them waiting - clueless - as to where you went? That's just disrespectful. Take your business elsewhere, this company clearly doesn't want it. read more

They do not provide equal service as other hardware stores. They will not cut plexiglass? Well they didn't for me so I had to go somewhere else read more

Good location. Great assortment of material and tools. Everyone seems happy, knowledgeable and are very helpful.

There is Home Depot immensity and football field lengths of aisles owned by a major corporation. And then there are the mom & pa competitors. The economy of scale and cheaper prices for DIY crowd is a HD magnet. I have gone to both hundreds ... yes hundreds of times -- lots of construction, renovations, tenant improvement stuff over the years on the westside. I like giving business to the smaller guy. But the Bourget drawbacks are: tight parking (African-American parking flight controller makes up for the lack of space, to be sure. He's cool and super nice. ) However, inside is very limited inventory for the DIY crowd. This is like a 7-11 vs a Ralphs (lets not stretch the analogy to Bristol Farms) Yeah, Bourget is akin to a grab and go. They have volume business in building materials adjacent to the consumer building where if you need a few smaller items because a run to HD mid day for a smaller stuff is a pain. Well in summary, it is the limited inventory that is not a strong reason to go here. And overpriced. They don't have the buying power of HD. A few odds & ends OK. Otherwise, for choice is HD or specialty places like Fergusons Plumbing or a Dunn Edwards for paints. HD you will save $ all around especially your contractor's discount. BTW my experience with the cashiers and and floor folks is never terrible/ never great... just average. 3 stars read more

Michelle in the lumber department is the best! She followed up and made sure we were able to get what we needed. Great customer service all around. read more

Love the selection of ground stones. So many sizes and varieties to pick from. The price was too good to be true. Cannot be beat. I highly recommend the place. read more

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If I were able to give no stars, I would have. This business does not stand behind there products. If a product is defective, they will tell you it's not our problem. Buyer Beware! read more

Dear Sean bourget. I used to shop at fisher hardware in Santa Monica. I have been going to your store and Cox paints since fisher closed. I manage apartments for my husband and use a lot of paint. I can walk to Cox from my house. There is an employee in your paint Dept and I think his name is Rudy. When I come in he is always very helpful as well as knowledgeable and courteous. He treats me kindly even though I'm probably the only female in the store. So refreshing!! At cox I am dismissed unless there is no one in the store and I always have to request help, it is never offered. Even though I can walk there I will not be going back since you have Rudy. I don't like the big box stores and like to shop in my community. He makes me feel like part of the community!! Thanks for hiring the people from fisher. read more

The staff was great; definitely a storefront/business more geared towards a contractor customer. As an individual home-owner, this can be a bit difficult to get someone to help you out. I've had a frustrating transaction where I had to return a door purchased through one of their vendors - as our project changed and the item reached their store before I could cancel it; but, I was happy in paying a restocking fee. However, it's been 4 months now and multiple emails, and I'm still waiting on a refund. I'd be cautious about shopping here. read more

Great store. Great customer service. Helped me to choose and prices. I'll be back there again n again read more

Cashier's Roz and Addie have performed hundreds of flawless and rapid transactions with me and other members of our company. This makes us more efficient and it makes it a pleasure to shop at Bourget. Combined with Ron in tools, Michelle, Jaime, Patrick and Eloy in Lumber, and the crew in building materials, Bourget is our first choice to keep our projects moving. Some items are occasionally out of stock--an area that needs improvement. read more

Needed just a couple of concrete blocks to anchor a bike lock chain. Everything was A++ here. Ease of parking in their lot, samples inside the store, helpful staff to tell me where to go, paying, going out to the front to pick up the blocks, the guy loaded them into the back of my car, organized, calm, courteous, efficient, pleasant staff. My new go-to place. Excellent! read more

Really bad service. Not helpful at all, especially in the tile department. Go somewhere else, they just don't want to bother with customers. Also, they are extremely expensive. read more

Had a great experience with my order. They spent their time explaining the process to me. The delivery man was like Santa!!!! read more

Absolutely amazing place they take care of you here best customer service from a building store I'm amazed!!! Julian over in sales is the best guy get things done very on point and honest person. Most building stores tend to have horrible customer service that is not the case with Bourget bros! Recommend this place to contractors and diyers! read more

Super helpful. Guided me through redoing backyard hardscape. Flexible on returns. Went with a nice bluestone. read more

I've far too belatedly realized that, despite their "True Value Hardware" signage & partnership(?), this is a building supplies store first and foremost and, basically, period. If you're in the market for lumber or garden stones, this might be the place for you. But I've now made the mistake of going there probably five different times (hey, I live nearby) in search of various miscellaneous household hardware items, only to never, EVER find what I was looking for. Clearly, I'm a slow learner. My bad. read more

Why is the Bourget 11th Street store so difficult compared to the Colorado location where there is no problem getting help. Perhaps I have been lucky for well over a decade to always find courteous Efren who explains the different choices, gets me all the information and pricing if I need to think it over, or if I am ready to purchase, completes the transaction efficiently. This 1 Star review is about the 11th street store that I find draining to visit even when you only come in to pick up tools. A week ago, I left my pruner and 2 loppers for sharpening with Kevin, who told me over the phone it costs $7.85 a piece to sharpen, and again when I brought them in to him, confirmed $7.85 each, and they should be done a week later. A week later today, I called but Kevin was not answering, so I finally spoke with David, who first said Kevin was in, then found out Kevin was out, but my garden tools were ready, and I was welcome to pick them up. It took me half an hour to get there, plus 15 min to wait for a parking spot. David gets my pruners, and tells me that Kevin had not invoiced them and he can't let me pick them up!! So I said I know Kevin told me twice $7.85 each. David yelled he has no idea, and he cannot let me take them. So I explained it took me 45 min to come into the store after he had told me I was "welcome to come pick them up". I proposed to pay the quoted $7.85 each, and if there was any discrepancy to call me. David then yelled Kevin did not tell him, and he does not know what Kevin told me. The only way I could take them is by leaving my credit card info. I said my cc has been hacked several times that way, and I do not want to leave my cc info; could I please speak with the manager? By then David was yelling at me, hollering over my voice while cutting me off in the middle of my sentence. So I said this is a terrible way of treating a customer who spent thousands at the flagstone location, all this screaming at me for $24?? Then he went off 15 min to find Kevin's boss. Finally, he calls Kevin on his cell phone, who confirmed $7.85. Actually, on previous visits to this location, while waiting in the customer service returns line, I had observed David's rude and offensive attitude toward customers before, especially when addressing their questions and returns. I know this store can be busy, but often you cannot find someone to help, because only one person knows that department, and if that person is out, I often told to "come back later or another time." With the clogged West Los Angeles and Santa Monica traffic? Dear Bourget owners, please consider cross training all your workers, and especially please give David a break and just let David work quietly in the back, way back room; he is obviously too stressed to deal with customers reasonably and courteously. read more

One of the greatest family owned businesses left! They always have what I need, and their prices are decent considering they're in Santa Monica and not a chain store. They have everything you need to do all aspects of masonry, and an excellent selection of door hanging tools & accessories. They even sell scaffolding and Across the way they have a lumber yard and a stone yard up the street. Home Depot is a joke compared to a store like Bourget Bros. Keep up the good service! read more

I could not review their products as I could not get anyone to talk to me so the 1 is for poor Customer Service. These folks were recommended to me for what I needed, Unfortunately, their customer service is just about non-existent over the internet or on the phone. Twice, I sent internet mails from their own site and not one responded. I then tried to call them and was left on the phone for about 10 minutes. Apparently ,they do not need my business. Good Luck ! read more

I purchased PP3 black shiny river rocks from Bourget Bros in January and by April they had already faded out to a flat grey. I went back to Bourget Bros and asked for the manager as OBVIOUSLY the color had changed and I wanted to exchange them for stones that were black. Manager said that I could purchase more (I had purchased at least 10, 50 pound bags) with a 10% discount. When I suggested that they replace the stones since they weren't what I purchased, he was unwilling to do so. They had my invoices in the computer, so there was no questioning that I had purchased them there....he simply said that he could NOT TAKE RESPONSIBILITY for their products. I explained that it should not be the customers problem if they chose a poor supplier..that all stores I know of, take responsibility for the products they sell.....but he just declined...I have attached photos so that you can see for yourselves. I think when you are an independent retailer you would go out of your way to satisfy costumers. Bourget Bros has a great selection, but what good is that if they don't stand behind their product ? I guess that's why they were never able to grow to more than that one location. read more

Bourget Bros. Building Materials - black stones were what I purchased and just picked up the grey is what they faded to in just 4 months - Building Supplies Near Me - Santa Monica, California