I've been going to DICK'S TRUE Value for over 20 years and I'm really glad this place is in the…read morearea. They usually have most things that I need if not, they'll usually get it! I would highly suggest supporting this small local fitness as opposed to go to the big box stores if you can avoid it. Most of the employees have good knowledge if not, they usually refer to somebody in the store that does have the knowledge for the items that you need. There's no doubt I'll be going back to DICK'S TRUE Value.

A friend recommended this local spot to get my keys duplicated. They were all helpful, friendly and…read morequick. I'll definitely be back!

That old school hardware store you wished stil existed... does! And it's right there on Lincoln…read more The service is excellent. Carl, Jonathan and David have saved me more than once. Never talking down to you. Always looking for a solution, not an upsell. And at the right price, too. Plenty of parking in their lot in (usually tough to find a spot) Venice. Easy to give 5 stars to Lincoln Hardware.

Tired of walking around Home Depo and not finding what you need? Walk in to get what you want…read morequickly with helpful

Great neighborhood store. Great selection. It has become almost like a general store recently,…read morekitchenwares, gifts, gourmet food, unique selection of products/gadgets. Surprising, but it kind of works - especially if you need an impromptu gift and no time to hit a mall. Their plant selection is good and I always find something tried & true and with a reasonable price. I like being able to get what I need when I don't have the stamina for Home Depot. It's always easy to find an employee to answer a question and the cashiers are friendly (they keep a nice amount of lines open. Paint department is really good and I have to give a shout out to Alondra. She mixed a custom color for me and not only was she knowledgeable and made my selection quickly, she was thorough, helped me land on the appropriate finish I needed, and was so thoughtful & friendly throughout. Thank you, Alondra! five stars for you!

Get control of the checkout lines…read more Customers line up everywhere and the workers are not trained to process purchases in an orderly manner.

I believe this hardware express store on Olympic Blvd. has gone out of business or re-located to a…read moredifferent address ?? it is at a good location or was at a good location in West L.A.

I was at a nearby lumber/hardware store and they only had light duty joist connections. Not being…read morefamiliar with the different grades of connections, I asked another patron and he recommended Hardware Express. I went the following day, the guys were friendly and efficient getting me exactly the joist connection I needed. This place isn't really a hardware store it's more of store that has specialty (at least to me) metal parts for construction.

As the recently crowned Duke of this joint it's my job to be as truthful and on point as possible…read more That said, came here today to get a product to replace one that had just died, the living room fan. You can be in/out of here in no time with something decent for a little over $100, and if you have a neighborhood or family connection, save on the labor. My labor rent me $180, so all in all about $300 bucks for both the product and putting the fan up itself. The key with navigating most Home Depots it's not if or whether you can get the product, it's WHEN you get here. That alone is going to determine the level of service you get and how quick you're in and out. Just my two cents.

A huge shoutout to Alicia in Kitchen Design! She truly went above and beyond to help me order a…read morecustom laminate countertop for a service counter I'm building at my auto repair shop. It wasn't something she was immediately familiar with, but she took the initiative to make calls, find the right information, and get everything handled for me. She was incredibly friendly, patient, and took the time needed to make sure I was fully taken care of. Great customer service like this is hard to find, and I really appreciate her effort. Thank you again, Alicia!

Great selection of hardware and tools at a west LA location. I came to get a lock box and found…read moretheir price to be the lowest for in store, in stock, same day pickup. Good alternative to mega stores like Home Depot. Helpful staff. Huge parking lot !

Manager Ivania's over the counter presence is Trash customer service sucks - She's a real unhelpful…read moreperson dark cloud over the building -Cheap pricing doesn't overcome poor service -If they go out of business and fail I can see why with people like her in charge they deserve it

Just a bunch of goods guys doing the best. They are very customer focused, great energy.read more

The service is top notch. No wondering around looking for help on what you need for ur project…read more Armando gave me great price on my Hardie Plank siding. He also allowed me to pick it up the following week for the install.

This hardware store is amazing. Small, but seems like they have anything you may need. I was…read moresurprised at the amount of merchandise they had. Went in there for a specific shut off valve, got exactly what I needed and the gentleman that helped me was very knowledgeable about the part I was looking for. I will be coming back to this store to find the things I need. Nothing but industry professionals here. Customer service at its finest. Couldn't be any happier with the experience I had today inside this store. 5 stars all around.

It breaks my heart to have to give such a bad review because I love to help the little independent…read morelocal businesses, but the way I was treated by one person here (every time I come in over many days) is just inexcusable. And I fear he may be the owner which is a shame because the only consequences he will have to experience are some bad reviews and loss of business. First of all, there are other guys that work here who are wonderful and are helpful. One guy has long gray hair and is helpful. Another older gentlemen who has more gray hair, and genuinely likes to help. Then there there is an awful guy with salt and pepper hair, not as much gray as the other guy. You can't miss him because of the scowl on his face and cloud of negative energy that surrounds him. He seems to truly hate his customers! A few day ago I came in to get some screws & I didn't know what I was looking for & needed some help. He pointed to an aisle with hundreds of drawers with various nuts bolts and sizes and said "It's over there". We were literally the only 2 people in the store. I went over and was immediately overwhelmed and confused and asked him to help me. With all the passive aggressive energy inside him he came over, pointed to a couple of drawers and said "you can find it in these drawers. This is why I set this up so you can find it yourself" (there were 8 different sized screws in each drawer) He didn't even look at me to see if I was okay or still needed help but immediately turned around and almost made an exclamation as he blew me off and walked away without ever looking back at me. I also didn't have my glasses because I'm used to the guys who help me grab exactly what I'm asking for without me having to check them. Needless to say, I had a challenging time finding what I needed. After struggling for about 10 minutes I found the very small nut and screw and took them up to him at the counter. I later found out that these run about .35 cents apiece, but he rang nothing up and said "that will be $2". I didn't say anything, but I was astonished and thinking "Wow! a dollar apiece for this tiny screw and nut - they don't need a gun to rob you these days." I got no receipt either. A few days later I came back because I was installing a ceiling fan and didn't know what size a few of the screws were, so I had to get multiple sizes to see which size worked. The gentleman with long gray hair helped me grab 5 bags of different sized screws. (and surprising, the receipt verified that they were, in fact $.35 cents each - I knew it!) I called before coming in and asked and then asked again but I explained my situation and asked if I could return the screws I didn't need and both times it was confirmed that I could. So later I brought back the ones I didn't need and wanted to grab a few more of a different size to try. The other older gentleman with mostly white hair was about to help me when the angry man said "I can help you, it's over here". So he never once looked at me, led me back to the same aisle, opened a drawer, turned and walked away from me without saying a word or giving me the help he offered. And then I went to the counter to check out and I set my bags of screws down and said I needed to return these and in a very snarky and condescending tone he snapped "We do do partial returns!!" I said, "What? You don't do returns?" And he said "NO - you can't return these" and then smirked. I then said "I was told twice, that if I got these to see which ones work that I could return the rest. I called, and I think I actually talked to you. And then I was told again when I bought these." He shook his head with smug anger and disbelief, never looked me in the eye after that and didn't say another word as if to silently scorn me and shame me for having the audacity to challenge him. He set my money down without ever looking up at me, turned and again walked away as if to say "I'm not even gonna look at you". Ok, first of all sir, I come here to your store because I believe in supporting small local businesses. I also come because of the friendly, helpful service of the guys who have been working here for so many decades and genuinely want to help people! I can go to Home Depot and get ignored or helped by people who have no knowledge of what I'm asking about just as easy as I can here in your store. But at Home Depot, I won't pay near as much as you're charging and they will at least treat me with respect, dignity and at least pretend to care about me and what I need. So if you wonder why your business is dwindling? It is because of your seething anger at the world in general and your sour demeanor, your inflated prices and your propensity to gouge people who look like they don't know any better. But is especially because of your arrogant, condescending lack of care and compassion, and for trying to make people feel stupid and insignificant. NO THANK YOU!! - I'd take Home Depot any day of the week over your abuse!!!!!

Crystal was amazing!! so helpful, sweet and patient!! Great experience in every way!!read more

this store is one of my favorites. I used to frequent more often when I lived closer. still…read moreworth a 15 minute drive. Alexis & Shayna did a fabulous job helping me. I needed to re pot an 8 foot Monstera. It was 45 minutes to closing and I never felt rushed. Loading was made easy. They had me pull around to where they had loaded everything heavy into a cart. customer service is fleeting these days. And these two girls did their job and cared. outstanding service. Will always return.

Richard Greenwood was awesome! Communication is key. Gentlemen heard my problem and came up with a…read moresolution when Lowe's on 2800 W 120th St Hawthorne, CA 90250 United States wouldn't even answer my call. Thanks Again Richard Greenwood for being an upstanding person! And great management. Definitely recommend this Lowe's over others in the city!

Very disappointed with my experience with Lowe's. The refrigerator provided to my apartment…read moremalfunctioned and stopped keeping food cold, which caused me to lose a significant amount of groceries and prepared meals. While they did replace the refrigerator, they refused to take any responsibility for the food loss caused by their defective appliance. I understand policies, but when a product failure directly impacts a customer, there should be some level of accountability or goodwill. Customer service felt dismissive, and no effort was made to help beyond the basic replacement. I expected better from a company like Lowe's.