Great neighborhood store. Great selection. It has become almost like a general store recently, kitchenwares, gifts, gourmet food, unique selection of products/gadgets. Surprising, but it kind of works - especially if you need an impromptu gift and no time to hit a mall. Their plant selection is good and I always find something tried & true and with a reasonable price. I like being able to get what I need when I don't have the stamina for Home Depot. It's always easy to find an employee to answer a question and the cashiers are friendly (they keep a nice amount of lines open. Paint department is really good and I have to give a shout out to Alondra. She mixed a custom color for me and not only was she knowledgeable and made my selection quickly, she was thorough, helped me land on the appropriate finish I needed, and was so thoughtful & friendly throughout. Thank you, Alondra! five stars for you! read more

Get control of the checkout lines. Customers line up everywhere and the workers are not trained to process purchases in an orderly manner. read more

What happened to this location? It was so much better until it became Ace. I had a previous review of 2 star review but now I feel so moved to give them 1 star. There's not one friendly face. If Disneyland is the happiest place on earth this has to be the sadest. I asked nicely Rafeal at the customer service a questibn and his attitude was so off putting. He must have been having the worst day. Seems all the employees hate their job. There's not one person that offers you help. In the nursery those people seem so upset I feel they want you to stay away. It wasn't always like this. This place used to be great until it became ACE, and the prices are much higher even with the times. There's a good selection here and parking is good. But with their customer service and product qualty it's not worth it, I'm not supporting this location. Although it convenient I'd rather show elsewhere. Customer service negative 5 stars. Products 4 stars Location and parking 5 stars Nursery 2 stars Overall experience 1 star read more

I rarely leave negative reviews, but this experience was bad enough that I felt it needed to be shared. My husband and I visited the Ace Hardware in West LA, and from the moment we walked in, the customer service was disappointing. The store was nearly empty, so I went to the nursery to ask for help finding fast-growing trailing plants. I saw an employee and repeatedly said, 'Excuse me.' Instead of acknowledging me, he just kept walking away while I was trying to get his attention. It took several attempts before he turned around, and when he did, his expression was pure annoyance, like I was bothering him. When I explained what I was looking for, he cut me off, talked over me, and pointed at the vine section without really letting me speak. Then he said, "I'm not going to pick for you; you have to decide yourself." I wasn't asking him to make the choice for me. I just wanted basic guidance, which is literally his job. Meanwhile, my husband asked two other employees where the restroom was. They looked visibly annoyed that he interrupted their chat just to ask a simple question. At that point, we didn't feel welcome at all, so we left without spending a dime. First impressions matter, and this location left a very poor one. We'll be taking our business elsewhere. read more

First time here, plenty of parking, very convenient location. Very clean well organized store. Friendly helpful staff. Little pricey on things, but tons of unique options, not just a hardware store. Highly recommend and will be back. read more

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It may not have the massive footprint of the Home Depot, but that's part of its charm. It's compact, organized, and easy to navigate when you just need to get in and out without the warehouse overwhelm. The staff is helpful and attentive, making it a reliable neighborhood spot for quick fixes and everyday essentials. read more

Ace Hardware - Hardware Stores Near Me - West Los Angeles, California

This is one of the worse ACE I have ever been to MIA who work as a cashier is one of the rudest persons there. Ripped phones of customers and grows them back to them.. read more

I can't really complain about my shopping trip here. Big, free parking lot, decent location off of Olympic, and they had what I needed. Of all things to get at an Ace Hardware store, I was here to simply purchase...hand soap. method hand gel soap is getting harder to find since target doesn't carry this particular variety anymore, but a representative over the phone told me to check out Ace (of all places). It was on their site, and I was glad to see this was also available in-store to avoid the shipping charges. Finding it in the specified aisle was a little difficult; I swear I can read but it was in a separate area but once I found it, this was easy. The only annoying thing was when I first went to open the bottle, the top of it cracked but since this is standing upright, I don't have to worry about this leaking/spilling. I was thinking of exchanging it, but decided to keep it and just use up the bottle. I know where to buy this again once I run out. read more

Smaller than super stores like Home Depot and Lowe's, I find Ace to be easier to shop and better staffed with friendly people who seem more empathetic to novice shoppers like me. The smaller store means you don't have to walk too far to find the things you want. They carry a good variety of merchandise - maybe not as many as the super stores but enough for household projects. Most of the products seem priced reasonably- at par with the big stores; some items may be slightly higher, but the convenience and ease of shopping are worth it! This one is conveniently located in west LA near Bundy and Olympic. They have a large free parking lot, and they are open till 8pm most of the nights. read more

Standard Ace Hardware. Didn't have what I was looking for which was outdoor furniture for my balcony as we've just moved. After here since 2011 I still don't understand how LA doesn't think people want to shop for outdoor furniture after Labor Day when the year round temp here is suitable for outdoor relaxing. read more

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Called in to ask about inventory for a specific item, was transferred to the correct department, and was told they had multiple options for the filter I needed across different brands. When I arrived in store and couldn't locate the filters where I had been told they were, it was difficult to find an associate to help. When I was finally able to track one down, he told me they don't carry that item at all, and that it was an unusual filter size. Well if only I had called ahead of time. They were also out of stock for multiple battery sizes, and had totes all round the store with merchandise needing to be stocked but no staff members stocking while I was in store. Additionally they were understaffed at the checkout, leading to long lines. The one employee I could get help from flatly told me to go to Home Depot. I guess try a big box store or Amazon. Why support local if this is all there is. read more

The employees here are so helpful. They are available, ask if you need help finding something and know their way around the store. They get an A+ read more

Bad customer service. My interaction was primarily with the assistant general manager - Rafael Ocampos. I made a request that Home Depot has easily honored for me. But Rafael and his team refused offering me multiple different excuses. When I asked Rafael to provide me with the contact information of the general manager, Rafael hands me his own business card with a general customer service phone number. Again, another indication of the poor customer service and bad communication skills. I won't be returning to the store. read more

I ordered a dog crate and it came without the bolts and screws to assemble it. The company I ordered from was no help so I went to ACE Hardware. My requests for help there went mostly ignored until I asked an employee named Artie (I hope I'm spelling his name correctly) for assistance. He went above and beyond the call. Not only did he help find the right bolts and screws, but he advised me on assembling the crate and other helpful information. Artie is the reason I'm giving ACE five stars. He is worth his weigh in gold and they are lucky to have him. read more

I needed a drill bit. They're all under lock and key. I went up and down aisle in the tool department without finding a clerk. Came home. I try to shop locally, but if a local store isn't going to provide service, takes gas to make the trip, and wastes an hour of my time, why would I do that? read more

Would not let me return or exchange an unused, small ladder for a larger one. Also, they only allow same store returns only. They claim they are a "mom and pop" store, under a corporate umbrella... I advise never to shop at ACE if you don't have to, they make stuff up as they go and you will not be able to return or even exchange most items. Extremely bad customer service and higher prices than most... BUYER BEWARE!!! read more

Terrible customer service. I came in around 5:30 PM on 3/21 to make some key copies. There were three employees behind the register and the store wasn't busy at all. One person, who looked like he might have been a manager, was on his phone and simply glanced over at me and another gentleman waiting in line. Instead of acknowledging us or letting us know someone would help shortly, the staff completely ignored us and seemed to panic looking around the floor for someone to make the keys. We stood there waiting for about 10 minutes while several employees were just standing behind the register doing nothing before anyone finally came over to assist us. A simple acknowledgment like "we'll be right with you" would have gone a long way. The lack of professionalism and basic customer service was really disappointing. read more

I went into Ace this morning to get some paint and supplies for my first ever painting project- how exciting!! I knew exactly what color I wanted but was pretty lost on the rest. Tate couldn't have been more helpful. He helped me pick the proper tools for the job and to select the best paint brand and finish for my space and needs. It was a wonderful and empowering experience and I can't wait to go back for my next project! Thanks Ace, and thank you Tate! read more

Ace Hardware - Painting my kitchen with my helper, Tuesday the cat. - Hardware Stores Near Me - West Los Angeles, California

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Very clean and orderly store. Easy to find everything! If you can't find what you're looking for there's always someone who can help!

Dennis and Parker were really kind when I approach the store at exactly 7:35 pm. I was dropping off screens to be fixed. Parker walked out to my truck with no hesitation. Super kind really polite help me get the big screen sliding doors out. When I went to get them written up, it was Dennis. He was kind gave me options of color of screen and was so willing to help in anyway he could. These young men plus Adam was super kind and didn't make me feel bad by getting there at almost closing time. It was just like it was 8 o'clock in the morning. I highly recommend the store. This definitely was a picture of what Real Customer Service should be. Thank you. . read more

My husband was adamant about going to Ace. He wanted his grill from there because of the free assembly, plus delivery. We were four miles over but the fee was small. Eleanore, she spoke to us while she was with another customer. And she also came over to help us when she was done.!! Eleanore knows her stuff.!! She is very GOOD at her job. From beginning to the end, she was absolutely outstanding.!!! She sold us the blackstone grill, the propane tank, and also had me sign up for the rewards program. I knew she was good when my husband asked "how long have you been working here, you love your job huh". She replied "I really love helping people". Thank you again. She shines bright, and I hope she knows it.!! Mia the cashier was also a pleasure. Thanks again. read more

Clean, had everything I needed, and what I most appreciated was that it felt a little elevated as a shopping experience from the warehouse sadness of Home Depot. read more

Still friendly, helpful, reasonably priced and has a huge inventory! You can get directions easily and they will take you there if you ask. read more

racist! a store employee stood at the end of the aisle with his arms closed for over five minutes while i decided which oil i was going to buy. by the way, it's 50% more at ace hardware than at the auto parts store, but it was the closest. i won't be shopping there again. read more

Every employee passed us up and were unfriendly to help. Simple questions like "do you have wire fencing" employee "I don't know go look inside" wow...so rude. Also no one greeted or acknowledged us read more

Amazing store! Incredibly helpful staff, very friendly and eager to go for an extra mile. I needed help finding the right type of hinge and one of the team members went above and beyond to help me. The store is always clean, and has a great vibe overall. You can tell immediately when the business is run well. read more

Great paint department!! I came in with some old paint cans that had dried up, and Bryan was able to meticulously match my paint. I was so happy when I got home and everything blended in perfectly. Excellent staff here! read more

I like the Ace hardware chain and this store is impressive in West LA just north of Olympic on Bundy. There is a huge selection of items and they had everything I wanted including the exact type of folding knife for only $15. I also bought a nice Master lock for only $18. Service was also above average and on point. There is ample parking and also bike stands which I appreciated. This is the best and largest Ace hardware I've ever patronized. Highly recommended. read more

Ace Hardware - Hardware Stores Near Me - West Los Angeles, California

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Very friendly service and people were able to point me in the right direction on where to find items. It's important to support local business. Please note that this is not part of a national chain, the owners of this franchise own two or three other stores in Ventura and deserve tge local support. read more

This review is specifically about the paint department. There are two young guys who work there and one deserves five stars while the one deserves one star, hence the average of three stars. The young Asian guy with short hair is fantastic. Very knowledgeable and helpful. The other skinny Asian guy with a ponytail is absolutely terrible. He takes fake phone calls to avoid helping customers and then once you get his attention, he pretends he doesn't know about the paints so he doesn't have to answer your questions. Why do you work in the paint department then?? Super rude and absolutely useless. Fire the second guy and give the first guy a raise! read more

This Ace Hardware supplanted the old OSH, or Orchard, that used to be at the same address. They have much the same layout. This store is a good alternative to places like Lowe's or Home Depot. The customers are mostly regular homeowners and handymen, but the warehouse stores are full of workmen and are packed in the mornings. The service is friendly, if not expert, and I have usually been able to find what I'm looking for. The arrangement of bolts, screws, and washers is good, and unless you're installing new bathroom or kitchen walls, floors, and amenities you should be able to find what you need. The costs are pretty standard, maybe a bit higher than the bigger stores. One thing I have been able to find, that is not in the big stores, is a water main T-wrench that works on the old city water valves. read more

The worst customer service! I asked 3 people for help and no one was able to help me. Waited for a half an hour asking for help. Team Home Depot from now on! read more

Not only are they overpriced which shouldn't be a shocker mostly come here for the convenience since Home Depot is farther out. You would expect the customer service to be top notch but the employees seem more concerned over their own conversation between one another than doing their job and helping customers. Specifically talking about the girls over in the electrical department this has happened multiple times! read more

This store is the most convenient for me and is good for the most part. Sometimes it can be hard to find assistance, but usually someone is available. My only complaint are the quality of the the LED two pin light bulbs. I had this problem before (a while ago) and thought it was a one off thing, but it doesn't appear to be. I noticed that some of the light bulbs on the rack had been taped up because they presumably were returns, so I skip those and go for the new packaging. So yesterday I purchased some new bulbs and once again the three pack is another dud. They will probably tape these up and put them back onto the rack...which explains why some of them look taped up. It's annoying to have to go back and forth to the store like this when I can order exactly what I want from Amazon. As much as I like supporting local businesses, this has happened twice over a span of 2-3 years. Not sure what the problem is, but its a shame to have to use Amazon and not be able to buy the light bulbs locally. read more

Ace Hardware - Have to make a special trip just to return these. Annoying. - Hardware Stores Near Me - West Los Angeles, California

Fantastic customer service. David (paint department) was very helpful when it came to finding the perfect semi glass for my kitchen. Definitely my go to hardware store ! read more

Went to pick up some garden soil with my 92 yr old Mom. No prices posted. Needed help. Politely came up to the guy and let him know. He questioned me and acted annoyed. Never showed up. Had to go to the front desk for a manager. Noone came. Walked out. The garden guy was on the phone hiding "giving advice on how to water and care for a plant" for 20 minutes blatantly ignoring us. Wow. read more

My apartment flooded and I just needed a wet vac. Major emergency. The place might have been closed for 5 minutes. I begged these people to sell me a wet vac. They couldn't care less. They told me "I don't know why you're still standing here, we can't help you ". Such a disappointing sight to see. This was supposed to be our neighborhood hardware store. Osh would have never treated me like that. Never coming to this store again. read more

Look, with all the issues surrounding the Palisades wildfire, you know how difficult it must be to be an employee of Ace Hardware. It's a thankless job with hundreds of people coming in every day, stock is running low, tempers are on edge, etc., etc. But they do an amazing job. I purchased an item and the delivery was scheduled for today. I forgot to tell them to assemble it, so I called today and spoke to Jose and Rosa to ask if they could assemble it before shipping it to me . Yes they said. Not only did they assemble it, they still delivered it today! It's employees like Rosa and José who make a good business a GREAT business! read more

Great service here. Fantastic BBQ selection and salespeople. (Eleanor thanks for your help). Bought my Treager Timberline 1300 here, my Weber Smokey Mountain, a ton of different pellets for the Traeger and several tons of natural wood chunks and full size splits for all wood BBQing. They have EVERYTHING you could need here. Huge spice n sauce selection too. Prices are competitive read more

The service is awful. I was looking for a plumbing hex wrench. One employee called another to help me. The second employee responded he would be right over. 5 minutes later I was still waiting. The first guy walked me over to the second guy, who knew I was waiting. As he saw me standing there waiting, he proceeded to help two new customers who walked up to him, even after we made eye contact. Both customers were looking at light bulbs, which is apparently a complicated topic that requires a life history. After 15 minutes I left. This was incredibly rude. Next time I'm going to Orchard or ordering from Amazon. read more