This hardware store gets 5 stars from me for their customer service, easy access to parking and again customer service. I ordered a Milwaukee chop-saw and had it delivered here for pickup and the people working were very nice and helpful. I looked around the store enough to tell myself I want to go back when I have more time to look around. They have their own parking so no need to look for street parking because finding parking in West Hollywood is terrible. The hardware store held my delivery for 4 days as I did not have time to pickup same day and they gave me no problem or attitude. I did ask for something they didn't have and they made a couple of suggestions where I might find it. Very helpful. I will be back and I recommend to fellow Yelpers and friends. read more

Koontz Hardware - Hardware Stores Near Me - West Hollywood, California

I love Koontz! It's very 90s and has that amazing customer service that is hard to come by nowadays... Everyone here is SO pleasant and extremely helpful. The stock is great especially if you are in a pickle and need something ASAP. I always come here for hardware and lightbulbs. The value is great and honestly for a family owned business I am more than happy to shop here. Everything is affordable and that small premium helps the family that runs it. Side note, they are not affiliated with Ace Handwear anymore so they do not accept their vouchers (gift cards etc). read more

I feel blessed to now live much of the time only half a mile from this store. Amazingly I realized on my third visit that this incredible but little store is part of the Ace Hardware group. It takes me back about 60 years ago when I worked on Saturdays at age 15 for pocket money in England. They have EVERYTHING and enough staff to help you find whatever it is that you want or need. I love it!!! Yesterday for the princely sum of $14 I managed to get solutions to three minor repair issues. A true bargain and value for money. Sometime soon I am going to just browse and educate myself (and probably buy all manner of hardware goodies). read more

Koontz Hardware - Just one of MANY aisles of hardware items that you need or didn't even know existed! - Hardware Stores Near Me - West Hollywood, California

FIREFIGHTER DOES NOT RECOMMEND THIS STORE!! Return policy: I had my credit card bill that showed their transaction as well as a photo of the receipt on my phone to make a $50 return -not for cash but to put it back to my credit card. The OLD LADY at the cash register REFUSED and DEMANDED the paper receipt. I demanded to spaek to a manager - some foreiginer ALSO REFUSED. I told them to Fv(K OFF! and i WILL NEVER return to this store regardless of how many years they've been around! this is a rediculous policy-TWO pieces of PROOF of PURCHASE and they wouldn't honor a return credit to my credit card. when asked to leave for my language I told them I have a 1A RIght and only left after several more chioce words to them like "fat fv(k" "mojado"/wetbak". FIREFIGHTER WILL NEVER patronize this store ever again! read more

Cashiers are amazing! Everyone there is sweet and friendly. And ordering was easy. Found old style hardware. Cheaper than other places

Koontz is my go to for any hardware plus things you never associated with hardware. Been going there for 40 years.

Very rude customer service over the phone, hung up on me when I asked a simple question because they were "too busy"

Went there because it showed they had 17 of these in stock, showed up and they looked at us like mummies and said they don't have and they don't know what we're talking about, 50 mins drive for them to be clueless robots... get your system straight read more

Koontz Hardware - Proof it shows in stock - Hardware Stores Near Me - West Hollywood, California

Gotta say, Koontz is the epitome of the neighborhood hardware store. Great inventory. Knowledgeable associates. And I get to spend money locally. read more

an employee on Ile 7 rudely disrupted me while I was looking for an item and said " you cant open them". he didn't even know what I was doing and the way it was said was very unprofessional. I still purchased the item. I will not come back here again. read more

I got beautiful door handle hardware for a sliding wood door. The associate was super knowledgeable and helped me find exactly what I wanted. He special ordered it and it arrived in no time. They're super friendly and educated here. Parking on side. Thanks Koontz, I will definitely be back! read more

Good spot. I came in because I work nearby and had an hour to kill. Just wanted to see what all the hype is about guys window shopping in hardware stores. I went thru the aisles here and they have a decent amount of gift type stuff which is interesting. But mostly hardware. Duh. Not a huge selection but enough. Also plenty of kitchen appliances and tools. I ended up with measuring tape, shoe glue (had no clue this existed - it worked), and the classic BEWARE OF DOG sign I've been meaning to buy. Not expensive in the slightest, especially for this prime real estate area. Good deal and an offbeat way to kill time on this street without getting drunk. read more

Koontz has been in business since 1938 and it is an awesome store. It's very well stocked and has pretty much everything you need for most handyman projects. The associates are friendly and helpful most of the time. Sometimes it can be hard to get help in the key department though which is up two steps from everything else. It typically has long lines and only one person behind the desk working on keys and no one in the aisles to help with the other items in that section which can be frustrating when you can't find what you are looking for and don't need a key. Prices can be higher here than other home improvement places on some items but not everything. Aisles are pretty tight throughout the store but I don't mind because they are so well stocked and they carry excellent products. Small parking lot attached to the building. read more

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Thank you to the team for returning my items correctly at first one of your employees which I never met before came at me totally wrong but like I said, I had asked for a manager to get the job done. I've come there many times to purchase many things I'm not a person that returns things but when the manufacturer that you guys buy products from send you a bad item, if you go back to the manufacturer, not left into the customers hands to deal with the manufacture that you purchase your inventory from Your employees need to be coordinated and understand that the customer is right and you guys have policies that you can deal with on your own terms without giving the customer a hard time but the ladies in front were very sweet. Like I said it's only 35 bucks not a big deal, but the process was a little difficult to return. Hopefully in the future I never have this issue again overall they're nice people, but some people are old school and don't know. I understand you can't be that way. I would've did five stars for them, but the employee needs a training needs to be retrained and not talk to customers down and speak down to them. The big Spanish guy that handles the plumbing and gas very rude and very unprofessional did not even introduce herself before speaking to me treating me like I was a homeless guy not good for business that guy needs to be retrained read more

Koontz Hardware - These are two parts that I bought for my oven called thermal couples which were faulty or something wrong from the manufactured - Hardware Stores Near Me - West Hollywood, California

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The best service ever. Plus they stock almost everything you need. Koontz is what a hardware store should be.

Get my window screens from here. 17 years of screens! It's small but has everything. Love it

What always goes well--the knowledge and assistance of the employees and product quality. Koontz embodies why shopping local and in person matters! Amazon can't help you pick the right and best product for what you need. It can't answer questions. It has no repository of knowledge and experience to guide you. Koontz has all that. It's not called "the Disneyland of hardware stores" for nothing. read more

The best in town! Blanca and Patty get the job done and deliver! I feel very blessed to have Koontz in my neighborhood!

My boss called to find a hardware store that would deliver. From my initial call, I knew I had reached the correct store. Janet guided me to Patty and Carlos. They were knowledgable of the items I needed and had everything ready at the register. I was then helped by Blanca who was an absolute joy to work with. Mind you Im in Miami and it felt as if I was right around the corner. Great service....... AMAZING staff. read more

Koontz is great. If you have a question the internet can't answer, a strange problem, need a rare clear plastic bin they haven't made for years, a key that sticks recut, try these folks. They're even lovely on the phone, and so kind. And they've been that way for years. I will pass several larger stores on my way to get something here. read more

I try and come here quite a bit when I feel I need soemthing. They have a lot to choose from, and the place is far better than the big store that started with a H. The employee's here are helpful when I feel they're needed. Good prices. They have a massive selection of hardware to choose from read more

Love Koontz. A real neighborhood hardware store, with friendly employees who know what they're doing. I just had them re-screen three screens, they did a great job for a very reasonable price. read more

Very knowledgeable staff recommended if you're looking for something the big box stores don't have.

Being in the construction industry we always like to find the one spot to go and get what is needed. Koontz is that spot in West Hollywood. A little of everything and staff is helpful and knowledgeable. Got the stuff we needed and they have it in stock. No special order or looking online for hours. Clean and organized read more

Koontz has pretty much everything I need, including some household items like Chemex coffee filters. They cut keys, and the staff seems to always know the answer to whatever minor repairs question I may have. Prices are good, comparable to what I'd pay elsewhere, and the location cannot be beat for convenience. Shop local! read more

It is really, really hard to find a good hardware store in Los Angeles. These people actually help you and know what they're talking about. They even have convenient parking right next to the store. However the only downside is that they're not open very late. The pricing is also competitive with whatever you'd find elsewhere. Pretty tough to find in this day and age. read more

Needed a hose and regulator for an outdoor heater ASAP for an event. Tyler helped me and even though they didn't have it he helped me find a combination of parts that would safely work! read more

This is the best hardware store in this area. Every area of town needs a Koontz or a Busy Bee (Santa Monica) where they are full service hardware store, generally able to have whatever hardware need I might have as well as some great ideas for challenging problems at the home and apartment. I am trying to think of the last time I was shut out and I can't which is a great sign. I highly recommend this place. Easy parking with ground level and basement lots. read more

Koontz Hardware has been in business for over 62yrs. The locksmith and staff are helpful, they were able to duplicate a rare vintage key for me. It's a few doors down from Bottega Louie. I usually find metered parking out front, but there is parking at the back. Like most smaller shops, the prices are a tad higher than bigger stores, but it's worth for the convenience. This business is considered essential and has been open during the pandemic and the staff wear face masks. I like supporting local small businesses like this hardware shop and would like for it to continue operating for years. Recommend. read more

The best service you can ask for at a hardware store! I'm not sure if it's family owned but it sure feels like it, they are very happy and eager to help you not like a Home Depot where it's a fend for yourself mentality. They have everything! From crafting supplies to paint to dishware! Love our neighborhood hardware store and not to mention there's free parking smack in the middle of Weho! read more

I love this place, it is an amazing wonderland. They have stuff you can't find in Home Depot or Lowe's

This is a really brilliant shop. Are they are incredibly helpful and have everything. It's also really good to use a local hardware store as opposed to a big one. read more

I have moved to NorCal and sorely miss this wonderful hardware store. After they closed the Larchmont location I drove 25 minutes to the is one. The service is incredible. They have helped me solve many problems. Thanks for all the years of help! read more

Koontz is one of the two best hardware stores in LA, based on customer service and knowledgeable employees. They don't have lumber or the giant selection that places like Anawalt and Home Depot have, but the help is invaluable. Definitely worth visiting while you're figuring out your project. read more

I've lived in the neighborhood for 10 years and can always rely on Koontz for whatever I need. Whether it's something I need personally for my apartment or something my landlady needs for our building (as I help her out), I don't even have to know what I'm looking for and I'll find it at Koontz. Moth problem? Here's a sticky trap. Squirrel problem? Here's a non-toxic pepper spray that's safe for cats. Plugged drain? Here's what to do. It's a small hardware store, but don't be fooled by its size--they have everything! It is absolutely PACKED to the ceiling and I've never seen them sold out of anything. I love their key duplication services in the back and always have a great time chatting with the guys who work back there. I've never had a hard time finding someone knowledgeable to help me. It's always fully staffed and employees know the store from top to bottom. Most recently I came in looking for a new shower head but having no idea what to look for. A staff member pointed me in the right direction and explained the differences between the types of products they sold--and I'm so happy with what I got! Always plenty of free parking in the back. They've adjusted the flow of customers for Covid, dedicating one door for entry (marked by arrows taped to the floor) and the other door for exit. It's a little cramped in there and doesn't have great ventilation, but they've been keeping the front doors open so it hasn't felt uncomfortable or unsafe in there. Better yet, ask for help and they'll have you in and out in a jiffy! read more

A great small business with your home improvement needs. I love supporting this spot in the community because the staff is very kind and professional. I can always find what I'm looking for at great fair prices. read more

Five stars Don't Come Easy because I usually think that it's just friends and family that's giving them. However, this place has saved my bacon on a couple of occasions where other local hardware stores were lacking. I'm a Tradesman working on a project in this area, and anytime I'm nearby and need something this is going to be my first stop. They have specific industrial items, and the staff is awesome! read more

Thank goodness for Koontz! Have been coming here for 5 years and they continue to be amazing. Normally small hardware stores don't carry what I need and I end up driving all the way to Home Depot but that's never been the case with Koontz. Employees are so friendly and helpful -- they consistently go above and beyond. True epitome of a neighborhood gem. Plus they have battery recycling! And a large parking lot! read more

Oh Koontz, what would I do without you? I've shopped here for years. And this placed saved me during the height of the pandemic. It was the only store within 10 miles where I could find KN95 masks and cleaning products. Now that things have calmed down I enjoy going in for household supplies, asking them to match a screw or a nail that I can't find anywhere else, have my keys made, find the right lightbulb or browse the kitchen items. It's so much easier than going to one of those giant hardware stores and I've always managed to find what I need here. They are so helpful. That's the most important thing; the customer service here is hard to beat. The aisles are crammed with great stuff and it's fun just to look at everything. And the parking is so easy, they have their own free parking lot on the east side of the front and also off the back street underneath the store. read more

Classic hardware store in the heart of West Hollywood. If you can think of it, they've got it.