I first went to Emil's when I started working down the street in 1993. Don't work there anymore, but stopped by again on my way up Robertson and it is still the best for all your Hardware needs. Great people. Chill vibe. Helpful staff. Also, my grandfather used to own and run a Hardware store in Fayetteville NC and this place reminds me of him. read more

I have lived in Diamond Bar since 1972 Ace has always been there in a pinch, the people are great friendly . They usually leave you alone to do your shopping ,but if they see you need assistance, they are on top of it. read more

DO NOT SHOP HERE!!! I've never said or thought this before.. but this is a "small business" that deserves to be shut down. Unethical is vanilla, this is straight up satanic business practices. #1 the cashier didn't tell us that there were no returns or exchanges on ladders. We didn't know how much they cost and my friend is too nice so she just paid. It was EIGHTY DOLLARS for a 4ft ladder. That didn't seem right. That's literally double the price of everywhere else. We did some quick research and realized that Emil is PRICE GOUGING. So 10 mins later we asked if they do same-day returns. Here's the deal.. it's one thing that this happened, but his attitude is the thing that was beyond unacceptable. He conceded that the cashier should've told us, and that they're supposed to say no returns or exchanges on ladders. But even a half-assed "sorry" in there would've done it. No, his response was literally "I WASN'T BORN YESTERDAY PEOPLE USE THEM AND RETURN THEM ALL THE TIME." Please explain to me sir how I could've used a ladder that is STILL in its original packaging??? You think I would risk breaking my neck for a return at your shitty garage store? We weren't even trying to argue to still be able to return it, just letting him know that they should say that at check out and he just kept yelling over us. Beyond unacceptable. We just moved to the area and go to hardware stores all the time. We were looking to support a small local business and loyally (and we had already bought things here before).. but now that I see how they really operate, no wonder they go out of business all the time against the big names. If that ever happens to Emil, he earned it. You don't treat people like this and then yell & talk over them just cause they're women. Thievery & price gouging like this is one thing but the arrogance on top is beyond. Thankful I didn't grab anything else here cause I literally had it in my hand and was gonna come back for it. Never again. (Photo for proof ladder was never used). Jerk. read more

Emil's Hardware - Hardware Stores Near Me - Los Angeles, California

We had our window screens done by Eddie..Paid to have them done the same day and it was worth it..Great service and well done..

Love this place. I come here exclusively after moving near by. Staff are super helpful and kind 9/10 of the time. I often receive 5-10 minutes of help for the smallest of purchases (finding a singular $0.50 screw, a bag of $8 soil in the back, grabbing 5x different ($10) wrenches that were out of reach and putting them all back for me). I am the most ameture hardware diy, and they have only been the kindest and most patient with me. You will get 100x more attention here than at home depot and won't find the condescending attitude. I was once laughed at by a "plummer" at home depot who said I couldn't connect a sink to a garden hose using adapters. I've done it twice now, and I have 0 plumming experience. read more

Update I called to see if they do same day returns after buying a ladder. When I talked to whoever answered the phone, he asked for what it was and I said a ladder. Immediately his tone changed and he said there's no return it is final sale. I let him know we just got it like 10 min ago, didn't use it, it hasn't even left the car. He said the cashier told me that it is no returns, it is on the receipt and I just let him know that she did not mention this. This must have triggered something because he started to get more aggressive over the phone and started to go on a rant of his own saying things like " I wasn't born yesterday, people use them and return them all the time." I let him know multiple times "that's fine" to his rant about not accepting returns from ladders until he would mention again, that "the cashier told you," then I would respond "that's fine, but they did not mention it." He continued to go off and I was starting to get over being yelled at so I interrupted his rant and said "that's all fine, I just wanted to let you know that the cashier didn't mention it, that's all," which to me I thought an appropriate response back would be "I'll give a reminder to the cashiers to do that." that's it....but he continued on his rant until my friend helped me end the conversation otherwise I'm not sure how long he would've kept going for. Also noting that someone separate from the cashier working had to unlock the cable for us to get a ladder, so that's another person who could've told us that ladders were final sale not just the cashier. But that whole phone interaction was enough to not come back as much as I want to support local and from small businesses. Also from my previous review one of the keys ended up not working :/ read more

Emil's is a great neighborhood hardware store. If you can avoid going to the big box stores, I would always try to patronize a small local business whenever it's possible. This hardware store has a pretty darn good selection and will probably have what you need. Many of the employees have a lot of knowledge about hardware and installations And I will definitely come back in the future. read more

Knowledgeable. Relaxing place. You want to buy more when you come in for one project. read more

The lady worked at the register on Saturday, Natalie? She had a nasty attitude; clearly, she doesn't want to be there, nor does she want to help customers. She only wants to chat with her woodworker loudly so that you can hear her annoying voice throughout the store: no eye contact, no greeting. I'm not here to expect excellent service like in a restaurant, but at least a little politeness when you work at a store that provides the minimum amount of customer service. If I remember correctly, the people who work here are friendly, it's a family-owned store, and I would like to support small businesses. I also have a second thought. Hope she gets treated the same way she treats others. read more

Helpful team and you'll find most of what you need here for home improvement projects!

Amazing little shop! Very knowledgeable on the "how to's" and "what's best!". Had an under the sink plumbing issue in the kitchen and we struck out at Lowe's inventory, and thanks to Google, found this neighborhood gem. Even gave us advice on how to save money on the fix itself. read more

Emil's Hardware - Baffle tee and tail piece. Couldn't find it at a regular Lowe's - Hardware Stores Near Me - Los Angeles, California

Unhelpful and uninterested staff, disorganized aisles full of unlabeled (and often comically out of reach) inventory -- I've never seen a more disgusting interior of a building. The worst. Avoid. read more

If you're coming to get keys copied, the old guy behind the counter won't copy "do not duplicate" keys without a signed letter from the property owner that he "needs to file with the LAPD" which is a weird flex but it's his right I suppose. So save yourself some trouble and just go to Home Depot. read more

Alexis at the fabric counter was very helpful, gave us some good advice, and pointed out a few good alternatives for us. Honestly, one of the better experiences I've had at this store and I'm gonna give it a five solely because she provided such a wonderful experience. read more

I've been a customer since 1962. Back then Louisa Mondelo (Emil's wife) was the cashier and sons Emil Jr and Luis ran the business. Emil and Louisa immigrated from Spain. https://www.ancestry.com/imageviewer/collections/2442/images/m-t0627-02529-00187?backurl=&ssrc=&backlabel=Return&pid=6369782 It was my go-to store for anything hardware. Luis and Emil Jr were always very nice and helpful. Louisa ran the cash register in the middle of the store and, although I never saw her crack a smile, I'm confident she was a wonderful lady. The store has since expanded and I only visited it once in the last year. I believe the grandkids now run the business. But it's still old school, not fancy, and we'll stocked. read more

Everything you might possibly need for DIY projects, although sometimes a bit jumbled. Old-school Hardware store!

Terrible, one of the most incompetent people I've ever dealt with in my life Ran in today right as they opened for a quick key copy Saw the bad reviews but I figured how bad could it be if I just need a key One of the guys said be right back, left me at the checkout where the keys are made for about 5 minutes, not a big deal Came back and fumbled through a messy assortment of keys for another 8 minutes with a line forming behind me to eventually tell me that he doesn't have this one Might as well have just gone to Home Depot read more

It's usually a pain navigating this location but thanks to Killeen it was so easy. I'm not one to write reviews but he went out of his way to help me and my family. Thanks Killeen! read more

Today we had the pleasure of Michael assisting us with our key problems. He was polite, extremely patient, and knew exactly what we needed. Further- more, he didn't try to "upsell" us with more expensive or additional products. I've been an occasional, and very happy, Emile's customer for over 40 years! read more

Great place, great employees. They may not be the most bubbly, but they're super helpful and have high integrity. They passed up the opportunity to sell me something for $25 when I could do it with an alternative for $4. Will always go here and support them, even it means paying a little more. read more

I live in a house built in 1915. It's older than me. There are always things to do around the house. When I need something or a suggestion or help Emil's is the first place I go. The staff is always helpful. They have never steered me wrong over 30 years. They are the best. Michael Franzblau read more

Oh you also are about to run over to this hardware store? Yeah, don't. Do yourself a favor, read the rest of the 1 star reviews and that's exactly what I got. Rude people who don't seem to have any spark of joy to give, just a drain of any sort of happiness you've had in the day. Terrible service. Terrible attitudes. They don't want to help, they just want to complain and make you regret even questioning if you should help the small guys versus Home Depot..... I'll tell you right now, GO TO HOME DEPOT read more

Emils is in our neighborhood and very convenient to go pick up the odd hardware items we need without having to trek all the way over to Home Depot or Lowes. Our family goes there at least once a month or two. I've always experienced friendly service here and can usually find what I need. read more

I like this place a lot. They for reason have almost everything I ever need. They are helpful. Family run. It sort of a little overwhelming how much they have in stock there. It's a hardware store, not a department store and it has tenure. They have always helped and had patience with me and my questions. read more

The folks who work here are fun to talk to. I come here whenever I need to spruce up my apartment and I love oversharing what I'm working on because they are so engaged and give me ideas on how to do things efficiently. I've grabbed all my tools here (toolbox, hammer, measuring tape), all kinda screws and hooks, a bag of rags, carpet tape, and whenever I need to make key copies. As a woman, it's difficult to have a conversation about shelf-building and TV mounting without feeling condescended. But I've been going here for almost two years now and always leave feeling like a "handy-man". read more

Found everything I went in to buy. Clerk pointed me in the exact location where I'd find the items on my list. I'm and out in 5 minutes

The staff and the owner of the store are very rude. I bought a block that didn't look new, I asked the seller again - is it a new product? He replied that this is a new product, and said that if this product does not work, I can return it. My electrician installed the staff and the store owner are very rude. I bought a block that didn't look new, I asked the seller again - is it a new product? He replied that this is a new product, and said that if this product does not work, I can return it. My electrician installed that unit, it turned out that it works worse than my old unit. And so I came to return this product back to the store, but the sellers did not even want to listen to me, I asked to see the cameras where my purchase was recorded, and listen to what the seller told me at the checkout before buying this product. Where he clearly said that in case of malfunction I can return it, and I even asked about it several times. They yelled at me that I can't return the goods. I'll sue them for fraud. read more

Emil's Hardware - Hardware Stores Near Me - Los Angeles, California

They have everything.... Or they will special order for you. The staff is super knowledgeable and friendly. Will be back!

Let me preface by saying this, I typically only write reviews when places are good-great or bad-horrible. In This case the place was horrible. The store is large on the inside and has a vast selection however this was my first time in and as I walk in the guy at the counter doesn't bother to say hi. I ended up greeting him. I ask if they have any vice grips or clamps and the guy first says no and then hands me an adjustable wrench.... not helpful. Next I find a clamp that will work for my diy project and I buy two ponchos (sp?) as well. As I'm going home I look at the receipt and see that I was over charged by over $3. The ponchos say $1.29 each but I got charged $2.99 each. I'm not sure if the labeling is wrong or if the cashier messed up but I'm livid. Picture evidence attached. read more

Emil's Hardware - Overcharged. - Hardware Stores Near Me - Los Angeles, California

This hardware store is hit or miss depending on who helps, or doesn't help you. Seems they have a bunch of crotchety grumpy old guys who have been here too long (or are part owners/owners) and are tired of the business or could care less and dish out service with an attitude. Only thing fresh is when they hire new help who haven't become jaded yet and still have a pleasant helpful attitude. Dealing with old farts suck. read more

This is an amazing neighborhood hardware store! I take care of a relatives house that is just a few blocks away and built just a few years after Emil's went into business. There has not been anything that I needed for a repair project that I could not find at Emil's. This includes parts for plumbing, electrical, or hardware such as hinges and door knobs. Thet have a wide variety of drill bits, hand tools, saw blades and more. The prices are slightly higher than the large box stores, but the convenience and gas savings is well worth going to Emil's. read more

They've been here forever but took me too many years to go in. Now that I finally have it's becoming a habit. Very good prices. Good service. Had a screen redone here recently - too lazy to do it myself - and the price was so good no need to in the future. Local Mom & Pop always best. read more

The service here could be a lot better. I was recently working on a home renovation project and came here for some necessary items that they said they had when I called in. The service was grea twhen I called in, but when I showed up everything went south. Someone said they were going to help, they left and never came back. I feel the prices in the store were a bit high. It was my fist time coming to this location, probably won't come back. read more

They have a decent selection for such a small store but it's very dirt/dusty. It's not filthy like hard to clean but there's just a layer of dust and dirt over everything. Most of the sales reps are pleasant and knowledgeable enough. They loose the stars because the managers/owners have a difficult if not hostile and overtly sexist attitudes. We've gone there on and off because they are close by, but each time I'm reminded why they're not my regular store. When I send men in there to pick up something on my behalf they seem to fare better and get less condescending attitudes, but I called in today and the guy must have been in a mood because he started to lecture and berate me. "Enough, enough I get the idea" but he kept going. This is the absolute last time I'm doing business with them EVER. I don't need to give my money to someone so obviously hostile. The guy needs anger management and a few hundred hours of therapy. Lowe's and Anawalt are close by enough. read more

BOSS COME FIRST!!! Came in and asked for 2 items, first guy give me the run around the store and than he went to the other Latino guy who spit on the floor from what ever he chow on and came to me and ask me what I need (Cause the other guy can't describe cement flooring drain). As for the first item his answer was "That won't happen" now what you need to understand from that go figure...apparently he meant that they don't have it in his educated customer service. The owner of the store his boss called him and he left me and went there without apologizing for leaving or anything. Came back after 5min and start to help a different guy so I'm asking him why I need to wait like that? What about the drain? His answer was let finish help that guy (who show up just like that). Then I asked him what kind of customer service is that? You leave me just like that because someone about your name and then instead finishing with me you helping someone else?! His answer was BOSS COME FIRST! After 13 years coming to this store this is my last time! It use to be a family atmosphere business and on my recent visit it become worse by the day. read more

A slightly more expensive hardware store in the neighborhood would be so awesome if their customer service was not so bad it's worth taking your business to Tashman's, Home Depot or any other hardware in Los Angeles. Sometimes I forget how bad they are and try to pop in for something I need fast but this last experience proves just how terrible they are. Knowing I would be replacing some windows on Sunday, I called on Saturday to make sure someone would be their to cut glass on Sunday because I didn't want to remove the cracked glass and have a window without a pane until Monday. Whoever answered the phone said they have three people on staff who can cut glass and if they were busy it would only increase the wait time which is fine but they would definitely be able to do it. Come Sunday we arrive with the measurements and they say we have to come back Monday because there is nobody there who can cut glass. Thankfully we were there early enough to make a run to Tashman's where you do get customer service. I so hope they will sell this store to someone who knows how to run a business. read more

The people there are very Courteous , They love to help you , they take there time and more to show you the ropes, Very friendly atmosphere. If you ever in a need for true people (old school), That wouldn't cheat or lie , That's the place . God Bless You People . read more

i called looking for a tool that i would normally get an ace hardware. come to find out they have it as well. but. i forgot they close at 5:30. that does me absolutely no good. you guys really need to stay open later. what happens with someone gets off of work comes home and needs to get something you guys are closed. read more

Ok perhaps I'm biased for local businesses that serve the community with honor in these troubling world wide coups. No one said the rise of this world kingdom would be easy but these guys are trying to continue the American dream the right way. Support them when you can. read more

Every time I go to Emil's I get a super attentive sales associate, and they almost always have what I need. Went in for a gas valve, and left with a gas valve and feeling like there was no home project I couldn't tackle. They guided me through not only the products I went in for, but through the process to actually do the project I came in for. No condescension, just undivided help and attention. Prices are fair, and the support I get far exceeds any of the major home improvement stores. Plus you're supporting small business. Win, win. read more