Excellent price and stock. Very knowledgeable staff especially the…read more General Finishes products.

The guy to his name is Tony. He fixes machines. He was rude charges a lot. No respect for…read morecustomers. Don't ever go there Have this guy fix your machine

Inconsistent paint and poor customer service - stay away…read more I ordered a gallon and two quarts of Portola paint for a project at home. Their website and labels emphasize "handcrafted" and "batch-mixed" for consistent color, so I expected everything to match. Unfortunately, the two quarts were noticeably different from the gallon right out of the cans. The color variation was clear on the wall and made the whole area look patchy and uneven. I called customer service and spoke with a representative named Dolce. She told me it was my responsibility because it "has to be batch-mixed" and basically blamed me for not knowing that. After some back-and-forth they did refund the paint, which I appreciate. The problem is that the refund doesn't fix the real issue: I now have to repaint the entire wall, hire help, and spend more time and money trying to find a color match that actually works. The hassle and extra expense are significant. For the premium price they charge, I expected much better consistency and support. I won't be buying from Portola again.

Ordered a sample of paint from them. They charged me $17.00 to ship it from So Cal to Nor Cal PLUS…read more$3.00 INSURANCE! I quickly tried to cancel when I saw the shipping they added, but they said it was too late (I called within minutes). It took FOUR business days to arrive. Farrow & Ball shipped me their samples from CANADA in less time and did not charge me a shipping fee. That is whose paint we shall be using! It was dreadfully sneaky for Portola to not disclose their $20.00 shipping and mandatory insurance fee BEFORE placing the online order. UPDATE: PORTOLA LIED in their response about disclosing the outrageous shipping cost! I would NEVER have paid such an outrageous sum to ship from So Cal to Nor Cal! And to MAKE ME pay MORE for THEIR REQUIRED insurance was added insult upon injury! Never again will I order from them, and I will make sure to warn others to avoid them like the plague. Shifty business.

Helpful staff and they perfectly matched a tough greige I was looking to use in a soundproofing…read moreproject. It was barely 20 minutes from order before I was painting. Great shop.

I wish I read the reviews before going here as it seems they have a reputation for robbing people…read moreblind. I went in a few days ago and ordered 5 gallons of Benjamin Moore paint. A day or two later I had to go back for an additional 5 gallons - no big deal right? I go up to the front and order 5 gallons of the Regal grade paint in the color that I wanted. Guy says ok and walks away. I'm taking care of stuff on my phone and another guy comes and takes my payment. Before I know it they are rolling out my mixed paint.... in the WRONG finish. I hesitate and say that I needed it in Matte as I did before. They never asked me the finish. The guy said he remembered what I got the day before and that I was wrong so I call my handyman and have him confirm that what we had was matte, and it was. THEN the guy changes his story and said they did ask me and I asked for eggshell - which is laughable because even in a distracted state I would NEVERRRRRRR say eggshell. At this point he's arguing and gaslighting me so I take a moment and think, ok, let's dial this back and ask if there is something we can work out. I understand this is a business and regardless of who is at fault (him) maybe we could work something out. But he doubles down and his voice is raised and shaking and saying that I asked for eggshell. At this point I know he is lying because, to reiterate: A) they never asked B) I would NEVER get eggshell for this project and C) he is trembling with rage and honestly - that tells me all I need to know. So is this a scam they run to get people to pay for stuff? What else could it be? I left the paint there and went to another store and guess what? They asked what finish I wanted. I told them what happened and even they said woah... someone there fucked up. I want to make it clear that I left because I was robbed and felt unsafe from the lunatic lying through is ever loving teeth. That's over $300 down the drain because someone failed to do their job correctly and then had the audacity to try to pin it on me. Don't spend your money there because you will regret it.

Fabulous paint and wonderful service. A designers dream. We used it for both interior and…read moreexterior.

Amazing customer service. Called first thing in the morning and Jason was able to get my order…read moreready for me by 10:30AM. I haven't tried the paint yet... but I am sure I will be incredibly happy with the outcome. A BIT on the pricier side... but hey, you get what you pay for. If you want beautiful metallic colors... gotta pay the price! Plus, I don't mind supporting a mom and pop shop with fantastic customer service. I am sure I'll be back for my next project!!!

Catalina Paint is the best paint store anywhere in the Valley. Contractors use it all the time. My…read morehusband does. My house is painted with Catalina Paint. They have the best selection and so many samples. The price are fair for what you are getting. They don't sell junk. They have everything you need to paint or stain anything and their service people are experts. Listen to them, they will never steer you wrong. The service is the best. My husband is sometimes there for an hour spending thousands with a sales person next to him. I don't spend that much time. I go to replace what I just ran out of. Parking is fine. The place is spotless. It is in a nice area. They sell many different brands of paint and stain, but never the cheap stuff that you will be miserable with. Go to this store, not Home Depo.

I have no idea what I'm doing when it comes to paint and the woman working there was so helpful and…read morekind. I also appreciate that they have parking in the back since it can be tricky to find street parking around that area. The pricing also was similar to other places I looked at - I was actually pleasantly surprised considering the location.

Great paint selection and wonderful staff…read more I'm a diyer and I'm painting one of my rooms with dark brown possibly black walls. The staff helped me understand undercoats and was very helpful overall in looking at the color samples. They also pointed out that the colors will change hue from different angles. This piece of advice helped me to slow my "paint" roll and more carefully consider how the room/s to be painted are lit by sunlight and lamplight. Thank you!

Today is Sunday, 19 October. I called the store a few hours ago and spoke to a gentleman who had to…read morereturn my call as he was the only guy in the store today. he returned my call within a few minutes, which was great and I told him how much I appreciated that. When I got to the store, there was a sign on the window saying out to lunch until 355. I had arrived at 3:30 sitting in my car. I saw the employee going into the building so I knocked on the door and told him im the guy who called and he just kept pointing at the sign saying he was not gonna be available until 355. So I left. Maybe management should train people to let people know on the phone what their lunch hours are when they're gonna close the store for lunch. Love your paint.

The best in the business! Herbert can match like nobody's…read morebusiness, Maurice is a wealth of information, and Roberto takes great pride with each product.

I'm writing this review because I am so pleased with the help of Herberth. Nobody was able to…read morehelped me. I went to different places to seek help and he was the only one able to help me. He is an expert! Very happy and definitely will come back to get his help again.

For me, I had wonderful service. Dennis, the manager, was so focused and dedicated to my customer…read moresatisfaction that I had to write the review. Dennis is completely on top of all situations at Farrow. I've purchased from this location twice and each time, the way the entire staff mobilized to help me was great. They even put the paint gallons in the back of my car.

Rachel was not helpful and rude Closed the store middle of…read morethe day on the weekend and refused My returns Even though it's within guidelines