Disappointed, angry and caused me to lose $55 on a job.
I will never go back.
I came here to my neighborhood store thinking they would be better than a big box home store, boy was I wrong. I was advised on the type of paint for the application I needed and I told the guy, Jason Ha, I needed it to be black for some entry steps of a building. I he told me to pick a paper sample of the color i wanted so i picked "black" and gave it to him. He tinted the paint and when he dipped the sample on the top of the lid I asked if that was black, since it looked gray/green. He assured me twice "it would dry black". I figured this was a pro store so they would know and took Jason's word for it and I paid the $55 for the gallon for my client.
The paint went on a grayish green color and I figured in 24 hours it would dry black. It did did not. It was a weird olive green. To correct this for the client and finish the job, I went to Home Depot and got black; real black, the sample even looked black when it was wet, it was definitely black.
I returned with the half gallon to Vista because I wanted the guy to know he did not give me black paint and I hoped they could give me a credit or something, or at least be considerate since I could not charge the client for it! Now I know stores don't take back paint, but he tinted it, labeled it 'black" and assured me it was black, I think he really made the mistake so I needed to have it made right. I showed him photos of the "black' he gave me next to the Home depot Black....but Jason Ha was adamant that this was the color I GAVE him and it is my fault and that there are "many shades of black".
I agree with that, there ARE many different types of black, but GREEN isn't one of them!
So I'm out $55 bucks and the guy at the store was a total dick.
Hopefully this review will stop some people from spending their money at Vista Paint. Just go to Home Depot, they get it right and treat customers properly. read more